Animal Emergency and Trauma Center
Poulsbo, Washington
General Info
In 1993, Drs. Burgess created the first after-hours emergency hospital which serves Kitsap Peninsula and surrounding areas including Bremerton, Silverdale, Port Orchard, Bainbridge Island, Kingston, Belfair, Port Townsend, Gorst, Port Ludlow, Gig Harbor, Port Angeles, Shelton, and Poulsbo.
Animal Emergency and Trauma Center (AETC) specializes in emergency, trauma and referral medicine for Kitsap County and surrounding areas.
Our doctors and experienced staff are here for you and your pet for any emergency or medical condition when your family veterinarian is not available. We see a variety of medical and surgical conditions affecting your beloved pet. Our team has the unique veterinary expertise of well-trained doctors and animal technicians who have advanced experience in the highly specialized field of animal emergency and critical care.
At AETC, we keep you informed because we understand the strong bond between your pet and your family. We also understand that pet emergencies are stressful. We do are best to make this time as easy for you as possible.
We take no chances during surgical procedures. During the procedure or surgery your pet's heart, respirations, temperature, EKG, and blood pressure are closely monitored just as would be done if you were in surgery. Our doctors take measures to control pain before and after surgery to make the experience as comfortable as possible. During and after surgery, each patient is closely monitored by our highly trained technicians and the doctor is alerted to changing conditions.
Our in-house diagnostic laboratory can give initial results within minutes. More complicated tests on blood and urine may take a few minutes longer but we rarely need to send blood to an outside lab. For those test that need a full service laboratory, our usual turn around time is less than 24 hours for most tests. We monitor our patients closely and use this information to modify our treatment plan on an ongoing 24 hour basis.
AETC has state-of-the-art imaging capabilities to aid in diagnosis of you pet. Digital radiographs (x-rays), ultrasound, and echocardiology are all part of our diagnostic arsenal. We often send our studies to board certified veterinary specialists via telemedicine for second opinions and consultations.
At Animal Emergency and Trauma our state of the art medicine and high standard of care will make the difference to you and your pet. However, we feel that our most important strength is the quality and dedication of our trained and experienced staff.
We hope to never see you and your pet at Animal Emergency and Trauma Center. But if we do, you can rest assured that you will get the best medical care possible.
Animal Emergency and Trauma Center (AETC) specializes in emergency, trauma and referral medicine for Kitsap County and surrounding areas.
Our doctors and experienced staff are here for you and your pet for any emergency or medical condition when your family veterinarian is not available. We see a variety of medical and surgical conditions affecting your beloved pet. Our team has the unique veterinary expertise of well-trained doctors and animal technicians who have advanced experience in the highly specialized field of animal emergency and critical care.
At AETC, we keep you informed because we understand the strong bond between your pet and your family. We also understand that pet emergencies are stressful. We do are best to make this time as easy for you as possible.
We take no chances during surgical procedures. During the procedure or surgery your pet's heart, respirations, temperature, EKG, and blood pressure are closely monitored just as would be done if you were in surgery. Our doctors take measures to control pain before and after surgery to make the experience as comfortable as possible. During and after surgery, each patient is closely monitored by our highly trained technicians and the doctor is alerted to changing conditions.
Our in-house diagnostic laboratory can give initial results within minutes. More complicated tests on blood and urine may take a few minutes longer but we rarely need to send blood to an outside lab. For those test that need a full service laboratory, our usual turn around time is less than 24 hours for most tests. We monitor our patients closely and use this information to modify our treatment plan on an ongoing 24 hour basis.
AETC has state-of-the-art imaging capabilities to aid in diagnosis of you pet. Digital radiographs (x-rays), ultrasound, and echocardiology are all part of our diagnostic arsenal. We often send our studies to board certified veterinary specialists via telemedicine for second opinions and consultations.
At Animal Emergency and Trauma our state of the art medicine and high standard of care will make the difference to you and your pet. However, we feel that our most important strength is the quality and dedication of our trained and experienced staff.
We hope to never see you and your pet at Animal Emergency and Trauma Center. But if we do, you can rest assured that you will get the best medical care possible.
Reviews
Infinity Bliss
23 Jun 2018
REPORT
Everyone is great. They treat my animals like their own children.
Carol Hickerson
8 Jun 2018
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Great!😀 friendly, caring, correct advice, they notified my pets vet of visit and problems. Very happy, with everyone😀
Connie Good
28 May 2018
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Even though our out come was not good everyone was so nice and caring. We felt Bynx was well cared for.
scott morris
18 May 2018
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Our dog was had an unknown allergic reaction at a dog park and they were super helpful with making sure everything was alright.
Will Grant
14 May 2018
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They have helped us out on weekends with several of our pets!
Tiffany Morris
23 Mar 2018
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Dr.Smithee and his staff were amazing
Julie Durbin
23 Dec 2017
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Very good bedside manner. Explained charges before going thru with procedures. Actually cares
Neil M
24 Oct 2017
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Three visits. Three great experiences. Very professional, competent, and positive.
April Cleaver
9 Jul 2017
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They took such good care of my Sadie when we had to rush her there in the middle of the night. They were so caring and helpful. I felt comfortable leaving my dog there overnight for care knowing that ...
They took such good care of my Sadie when we had to rush her there in the middle of the night. They were so caring and helpful. I felt comfortable leaving my dog there overnight for care knowing that she was in good hands. Hopefully your animal never has an emergency, but if they do these guys are the best!
Mae Gentry
24 May 2017
REPORT
My dachshund, Oscar, passed away at home on a Sunday morning. I took him to AETC, where they handled him with care and treated me with kindness. If you need end-of-life treatment for your beloved anim...
My dachshund, Oscar, passed away at home on a Sunday morning. I took him to AETC, where they handled him with care and treated me with kindness. If you need end-of-life treatment for your beloved animal companion, AETC is the place to go.
Kim Flanigan
14 Mar 2017
REPORT
They saved my dogs life..treated us both like family and Dr Dietrich and Dr Stone were so knowledgeable and compassionate. The whole staff rocks and they are such wonderful human beings and truly love...
They saved my dogs life..treated us both like family and Dr Dietrich and Dr Stone were so knowledgeable and compassionate. The whole staff rocks and they are such wonderful human beings and truly love animals.
Kim F.
28 Feb 2017
REPORT
This placed saved my diabetic dog named Cooper. Â I cannot get over how they treated my little one. Â They treated her like family. Â The Dr Dietrich and Dr Stone were very competent and caring. Â The off...
This placed saved my diabetic dog named Cooper. Â I cannot get over how they treated my little one. Â They treated her like family. Â The Dr Dietrich and Dr Stone were very competent and caring. Â The office Manager Diane, vet techs were also fantastic. Â I cannot say enough about this facility. Â They truly care about all animals and provide outstanding customer service and compassion. Â Love them!!
Joe Chrisman
12 Feb 2017
REPORT
Was told very passive aggressively not to park in the parking lot, unless I had an emergent. From my quick Googleing, Washington State law does not restrict parking in a businesses lot unless there a...
Was told very passive aggressively not to park in the parking lot, unless I had an emergent. From my quick Googleing, Washington State law does not restrict parking in a businesses lot unless there are signs stating otherwise. When I parked there I explicitly checked for a sign, there are none. Unimpressed with the professionalism of the staff
Rebecca Carr
29 Jan 2017
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Great service! Thank you so much for taking care of C'eyuuni yesterday. She is much better today and her face is back to normal. I will be recommending your services to people we know. Thanks
Gail Sullivan-Bertran
25 Jan 2017
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Very caring. Boomer was well taken care of...quickly too. My main objection was I really didn't know what was going on and was sent home. They HAD given me an overview though. And a HUGE Bill.
Susan Corcoran Battin
23 Jan 2017
REPORT
I can't thank Dr. Burgess and his staff for the care they gave Buddy today. He developed a URI and they treated him so gently giving him fluids and Amoxicillin. Thank you for open when we needed you....
I can't thank Dr. Burgess and his staff for the care they gave Buddy today. He developed a URI and they treated him so gently giving him fluids and Amoxicillin. Thank you for open when we needed you. You were highly recommended by Dr Luttinen, our regular vet, from Wheaton Way Vet. Thank you again so much.
Mindy Buswell
5 Dec 2016
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All the staff was so friendly! They made me very confident in leaving my puppy in their hands. They did great with her and I got to bring her home the next day!
Pamela Benson-Lasnetske
21 Nov 2016
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So glad we have such a fine, compassionate and well trained emergency vet clinic in Kitsap County!
Malissa Purser
5 Sep 2016
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Saved our Bubba Boy!! Thank you!! We brought him in and we're so afraid he wasnt going to make it. They also offer a credit care to help pay
Jamie H
31 Aug 2016
REPORT
10 Stars from me.
My family has had to solicit the services of the AETC a few times. Things to be ready for when you visit; 1) They prioritize patients based on severity, which is completely understa...
10 Stars from me.
My family has had to solicit the services of the AETC a few times. Things to be ready for when you visit; 1) They prioritize patients based on severity, which is completely understandable, just be ready to be bumped. 2) They expect payment. Expect a huge quote/down payment/bill ($1000.00). See below for feedback on pricing. Now to the point, the staff are experts in the field. They are compassionate, friendly, and have the best interest of your kids (animals/pets) in mind and at heart. They get results! From having to put down an animal suffering from cancer related issues, to both a cat and a dog ripping off toe nails, to the most recent, a pup with pneumonia. Every time, they treat us and our kids with respect. They also treat us the humans, they relieve the anxiety of the emergent visit. It€s not just our kids that aren€t feeling well, we humans tend to be crazy emotionally too.
I wouldn€t normally rebut those providing poor feedback, but in this case there seems to be an overwhelming trend. Owning pets is expensive. As I read the comments, the poor reviews appear to be from folks that mention an inability to pay for services. I think it€s important to remember that you don€t volunteer your time at your employer. There is an expectation that you get compensated for your time, usually in the form of money. Now some might say the price is high, well it€s true, look at the cost of a regular doctors visit versus an emergency visit for humans. To that point, emergency clinics have to provide services on site that regular clinics don€t. They have the latest and greatest technologies on site which isn€t free, they have to pay skilled professionals to use that equipment which isn€t free. If you think they are high rollers, check the parking lot, the employees aren€t driving fancy cars, the building isn€t the newest, shoot they just recently put up a fence so they had a secure place to walk the animals outside. It is obvious they strive for care. I€ve been there, trying to figure out how to get my animals care while single and unemployed. But it isn€t the responsibility of the clinic, it€s mine. I know it sucks to see your kids struggle.
AETC, thank you all for your service, dedication, and your compassion.
Rebecca Williams
18 Jul 2016
REPORT
If I could give a 10 star review to make up for the 1 star reviews, I would. The staff and service we got was exceptional. The staff made it as painless as they could for us and our cat.
The downside...
If I could give a 10 star review to make up for the 1 star reviews, I would. The staff and service we got was exceptional. The staff made it as painless as they could for us and our cat.
The downside to living on the peninsula is that we are limited in locations that provide emergency pet services. We called three locations in our county. The first location told us no because they only take one pet per vet per night, the second told us to come back at 2am (it was 5pm when we called) and AETC opened the doors to us. When we arrived, we were given a clean waiting area to sit in, and given a room within 30 minutes. They offered us coffee while we waited and tried to make the ordeal simple each step of the way. The total process was about 90 minutes despite four families checking in before us. It is a shame that our cat ended up in the situation that he did but having a rainy day fund is a huge need for animals. I would never fault an establishment for requiring that I pay for the service my cat up front. When they told me what the issue was over the phone, I price checked it online. The national average is $2,000. They charged $2,300 but took $100 off of the original $1,600 that we paid. Is that a lot for a cat? Yes. Is it the cheapest in the county? I don't know...the other two places wouldn't get us in. Our cat is spoiled with plenty of vet checks through the year, a filtered water fountain, spends 99% of his time inside and enjoys $60 bags of Orijen cat food. While I love that our primary vet is 3 blocks from our house, and gives exceptional care, it's great to know that AETC is here for the nights/days that he needs extra care. Dr.Burgess and the staff were professional with each visit and call.
Jeff Goddard
19 Jun 2016
REPORT
For anyone seeking professional and compassionate emergency care for your precious pet, AETC is the place to go. From your arrival and throughout your visit, you and your pet receive the highest quali...
For anyone seeking professional and compassionate emergency care for your precious pet, AETC is the place to go. From your arrival and throughout your visit, you and your pet receive the highest quality care and attention. Thank you Dr. Burgess and staff.
Patrick Miller
9 May 2016
REPORT
Such an incredible staff. Brought our 13 yr old Aussie when he was in very bad shape. We were treated incredibly well. Sadly our puppy had to euthanized, but the staff was very caring. I couldn't be ...
Such an incredible staff. Brought our 13 yr old Aussie when he was in very bad shape. We were treated incredibly well. Sadly our puppy had to euthanized, but the staff was very caring. I couldn't be present, but 3 hours later, they let me come visit and say goodbye to our baby boy. You guys are AWESOME!!
Kyle Johnston
2 May 2016
REPORT
They say in their reply they are heroes or villans....... i lean towards money hungry corporate harbingers. brought my ill dog in. when i said i couldnt afford the 1600 bill for that day.... they o...
They say in their reply they are heroes or villans....... i lean towards money hungry corporate harbingers. brought my ill dog in. when i said i couldnt afford the 1600 bill for that day.... they offered me a card. denied. i asked what other options i had. it dropped to 260 for iv fluids and a shot. when i said i couldnt pay all of it they wouldnt accept me paying the 110 visit fee and the balance the coming friday. i took my dog of 12 years home to die in pain. oh they did mention putting her down....... would i ask you to shoot your family member? they got their 110. another no action profit. they seem nice but behind a heartless agenda. unless you make 10,000 a month dont go! My girl died while i petted her in her pain because they couldnt wait 6 days for 160.
Sara A.
20 Apr 2016
REPORT
Thank you so much for saving our dogs life!!!! Â Dr. Burgess and staff are amazing!! Â We will never know how our dogs got into rat poison. Â Once we found the package on the floor we were devastated. Â W...
Thank you so much for saving our dogs life!!!! Â Dr. Burgess and staff are amazing!! Â We will never know how our dogs got into rat poison. Â Once we found the package on the floor we were devastated. Â We rushed all of the dogs to the emergency vet. Â They immediately started working on the dogs. Â Only one dog had ingested the poison. They kept her overnight and did treatments all night. Â The next morning we were called and told she did amazing overnight and we could pick her up. Â She is doing so well. Â We can't say Thank you enough for saving her life! Â I was expecting the treatments to cost at least three times more than I was billed!!! That was awesome too.
Carrie McClellan
6 Apr 2016
REPORT
Very kind and caring, even though they were busy they let me take my time in the decisions I had to make. Unfortunately my dog was too sick to save, they were so compassionate in my grief
Hailey Seelig
6 Apr 2016
REPORT
Had to take our dog here for a laceration on his leg that looked like he got impaled with something, he had a fever and his leg was swollen. All this place did was say he needed antibiotics (obviously...
Had to take our dog here for a laceration on his leg that looked like he got impaled with something, he had a fever and his leg was swollen. All this place did was say he needed antibiotics (obviously) and said he needed to stay the night, possibly get an X-ray and they would transport him to his vet the next day. And for that they wanted over $1400. Just for a couple of shots and us taking him home because we live 10 minutes away from our vet (they were closed at this time) it was $320. Our vet took X-rays, did the surgery and he stayed the night and it was only $230. I get emergency prices but this was ridiculous. I felt very taken advantage of. We were there for hours before he even got any medicine because they were trying to convince us to go with their plan for him without even knowing what was really wrong first.
CARY T.
26 Dec 2015
REPORT
Dr. Stone is a pretty amazing veterinarian. We came in with a severely injured chicken. After stabilizing her he came to talk to us about next steps. His kindness and groundedness helped us make a dif...
Dr. Stone is a pretty amazing veterinarian. We came in with a severely injured chicken. After stabilizing her he came to talk to us about next steps. His kindness and groundedness helped us make a difficult decision. We felt understood, empathized with and supported. This all in addition to sound medical advice. What an unexpectedly great experience - we were grateful for his skill and compassion at a time when we really needed the help.
A O.
11 Nov 2015
REPORT
I give 3 stars not because of care but because of Price Gauging. Â The care was fine. Â They did a good job with our cat who had a blockage over the weekend. Â But when discussing the bill the gal at the...
I give 3 stars not because of care but because of Price Gauging. Â The care was fine. Â They did a good job with our cat who had a blockage over the weekend. Â But when discussing the bill the gal at the front desk said they would take a deposit for overnight care and the remaining bill would be due upon the animals checkout. Â What do you define a "deposit" as? Â A portion of the bill or projected bill, correct? Â NOOOOO. Â Not for this group. Â Deposit is PAYMENT IN FULL OF THE HIGHEST PROJECTED AMOUNT. Â Hello...surprise! Â They handed us a projected bill of $3000! Â As we reviewed this projection we noted that they were nickel and diming us with charges such as $85 to look at a monitor to check the animals vitals. Â Yes, folks, apparently we have to pay them to look at a monitor. Â There were other such ridiculous charges as this. Â We got our animal out as soon as possible having had to pay the $3000 "deposit". Â They are refunding us the overage but now we have to wait for the process to be completed. Â Their care was fine...if not a bit disorganized and sloooowwwwww. Â We waited 3 hours in one of the patient rooms that were stuffy and hot just to be told what our Vet who sent us to them (along with urine sample and had called in advance letting them know we were coming and the diagnosis and and and). Â They had an animal that had an issue...we get that...but when we looked back and saw the staff sitting around laughing and chit chatting instead of moving patients through...and then they want us to pay their price gauging rates...watch yourselves and your bills. Â Expect to pay the "deposit" (payment in full) up front. Â I don't agree with their business practices. Â Their care is fine, but, watch your wallet.
Shaunna F.
12 Oct 2015
REPORT
I just called here to inquire about their X-ray services. Â I just wanted a general price range of what the service could cost, even a starting price would have sufficed. Â Every other clinic I called w...
I just called here to inquire about their X-ray services. Â I just wanted a general price range of what the service could cost, even a starting price would have sufficed. Â Every other clinic I called was able to give me at least a starting price. Â I was told by the receptionist that she does not have that information, and that the only thing she could tell me is that it would be $110 just to be seen. Â Wow, thanks for nothing!
Cassie W.
8 Sep 2015
REPORT
Our puppy was attacked by a pitbull over the weekend while we were visiting family. Â It was incredibly traumatic and terrifying not being able to go to our regular vet. Â At Animal Emergency and Trauma...
Our puppy was attacked by a pitbull over the weekend while we were visiting family. Â It was incredibly traumatic and terrifying not being able to go to our regular vet. Â At Animal Emergency and Trauma Center they were AMAZING. They took such good care of our baby, were communicative and patience with us (I was particularly emotional.) Â They made a very traumatic experience for our family so much better. I don't know what we would have done without them and can't thank the girls we worked with enough, Thank you, thank you, THANK YOU! We are so happy to have our little one home and safe.
Kim Branner
9 Aug 2015
REPORT
On their webpage it says.. The place you can take your pets when they need help.. What they don't say is that they will not DO A DAMN THING until they have secured payment. I took my kitten in there, ...
On their webpage it says.. The place you can take your pets when they need help.. What they don't say is that they will not DO A DAMN THING until they have secured payment. I took my kitten in there, she had been poisoned. They let her sit there and convulse with tremors and they let her keep her high temperature until that money was signed off for. When they came to me with an estimate of almost $800 (WITHOUT EVER LOOKING AT HER) and I told them I could not afford that, they told me basically tough. They were not going to help her without that secured payment. Because they were the only ones open, there was nothing I could do. I told them, they were essentially killing her. They said.. Don't worry, if you can't keep her in the hospital, you can treat her from home. BUT HOW WOULD THEY KNOW?!? They never looked at her. They talked down to me, they acted like money was the only thing that matter.. My kitten died 6 hours later.. 6 hours of suffering because they wouldn't even look at her. I WILL NEVER take another pet to this place again. And I will be making sure that everyone I know, knows not to go there. Places like this should be shut down. They take advantage of a person during a very vulnerable time. And they do so without any care or concern. I've been a pet owner my entire life, this was hands down the worst experience I have ever had with a vet. and NEVER have i dealt with a vet that cared more about money than they do the animal. I Normally do not do these reviews. However, people need to be warned not to take their pets to this place. Take the extra time to drive all the way to Steamboat Island over by Shelton. At least then your animals will be taken care of.
Kay H.
15 May 2015
REPORT
If I could give them zero stars I would. Why? Worst care possible! Refused treatment even though we have 50% for "deposit for hospitalization" due to hip displacement on family dog. Sent him home frid...
If I could give them zero stars I would. Why? Worst care possible! Refused treatment even though we have 50% for "deposit for hospitalization" due to hip displacement on family dog. Sent him home friday with displaced hip, cannot see another vet that will work with payments until monday!!!! They are THE ONLY clinic around that's open on weekends! Scam artists! ABSOLUTELY DISGUSTING! DOES NOT MEET VETERINARIAN OATH
stormy felchle
13 May 2015
REPORT
was the worst experience of my life. this is not a hospital it is a money hungry cold hearted uneducated butcher shop.
it cost 110 bucks for them to tell me it would be 1500 nearly 16 to fix my cat.
w...
was the worst experience of my life. this is not a hospital it is a money hungry cold hearted uneducated butcher shop.
it cost 110 bucks for them to tell me it would be 1500 nearly 16 to fix my cat.
when they found out i didn't have the money they basically threw us out with the sick animal still in my arms.. they didn't even offer to give my money back to help the situation. they are worse than funeral home...If your looking to get scammed and lose your furry kid then take them there..if you are looking for a doctor go see DONNA SOWDER. at murphey's corner on 128th. street everett wa. 98201
i should of never went anywhere but there. so don't learn the hard way take my advise..dont go to pouslbo....
R Kirwan
6 Feb 2015
REPORT
First off... it is the only place close enough to go at night for an emergency for my pets. I am relatively new to the area and my dog got unexpectedly chewed up by another dog I was dog sitting. It...
First off... it is the only place close enough to go at night for an emergency for my pets. I am relatively new to the area and my dog got unexpectedly chewed up by another dog I was dog sitting. It was 10PM and I couldn't stop my dog from bleeding for an artery had been nicked. Most of the local vets have this place listed in emergency contact. I made a phone call they answered and said come on in. The whole process took about 3 hours from start to finish. They offered me two choices on the bill as to the level of care I was looking for and it didn't break my bank account. He ended up needing surgery so the little hole turned into a big hole and then got stitched up. My dog is alive because of them and I am grateful. Receptionist super nice, Vet tech super nice and a hottie, Vet slightly aloof but approachable once the ice is broken.
Susan P.
7 Apr 2014
REPORT
We are also recent transplants to the area (common theme in these reviews LOL) and of course dog emergencies for us always happen after hours. At 5am, my dog woke me, stumbling around, and vomiting. I...
We are also recent transplants to the area (common theme in these reviews LOL) and of course dog emergencies for us always happen after hours. At 5am, my dog woke me, stumbling around, and vomiting. I took him right in (after calling a few local vets numbers and this one being suggested on all their answering services.) They got him in immediately and helped calm my nerves about if it was serious or not (because it always seems serious to dog-mamas!) Â The knock down on the star is for the price, $110 just to be seen. I paid less than that for after hours care in Hawaii. Â But of course my dog is worth any price, so I paid it. We were there about 10 minutes total.
Emily M.
29 Nov 2013
REPORT
I moved to Washington from Indiana in June. I have not found a vet yet, and was completely distraught when my cat stopped eating and could barely keep his eyes open on Thanksgiving morning. Everywhere...
I moved to Washington from Indiana in June. I have not found a vet yet, and was completely distraught when my cat stopped eating and could barely keep his eyes open on Thanksgiving morning. Everywhere else seemed closed so I was thrilled they could see us immediately. It turns out he ate almost a whole spool's worth of thread and it was wrapped around his stomach and lodged in his small intestine. They explained their plan and the methods they would take to remove the string while remaining understanding, professional, and incredibly caring. It ended up being less than their original estimate and they took amazing care of him both in surgery and over night. I'm so grateful they were there for him.
Mary D.
21 Nov 2013
REPORT
So thankful that this place exists.Last night I turned around in my chair to find my pug puppy licking clean the little plastic tub that once contained fudge. I remembered having accidentally called m...
So thankful that this place exists.Last night I turned around in my chair to find my pug puppy licking clean the little plastic tub that once contained fudge. I remembered having accidentally called my regular vet too early in the morning for business hours and that I had been auto-connected to an emergency vet; it turned out to be these guys, in Poulsbo. It was between one and one-thirty in the morning when I got there.The woman who took my call, answered the door, did the calculations for dosages and treatment, weighed my dog, and acted as the receptionist for my check-out was really great. She explained the costs of everything they'd be doing for Zelda in advance. We were in and out in less than an hour. Zelda seemed totally fine, trotting around the waiting room as I paid before we left, in spite of what must have been a pretty yucky experience. They even faxed a report of what happened to my regular vet so that her medical file would be complete.It's very reassuring to know that these guys are available to me for any emergency issues that may come up in the future outside of my vet's regular hours.
Julia S.
9 Aug 2012
REPORT
Updating my review 5/27/14...My puppy broke his leg this past Friday before Memorial day weekend around 4pm. Â I went to the Animal ER. Â A receptionist was there but unfortunately no vets or techs were...
Updating my review 5/27/14...My puppy broke his leg this past Friday before Memorial day weekend around 4pm. Â I went to the Animal ER. Â A receptionist was there but unfortunately no vets or techs were on duty until 6pm. Â She recommended two vets in Poulsbo. Â I went to both vets and was told they could diagnose but could not do anything for my puppy. Â I was disgusted. Â I understand 4pm on Friday is not an ideal time to bring an animal in for care but it was an emergency. Â I took my puppy back home and waited around for an hour then took him back to the ER. Â The vet tech was quick to look at him and when the vet arrived she came straight in to see my puppy. Â She had him x-rayed, on pain medication and in a cast fairly quickly. Â They told me exactly what it would cost before proceeding and made everything very clear regarding how much medication to give him and follow up information.Called at 6am on a Monday. Â Dog had eaten chocolate on Thursday and was defecating blood. Â They told me to come on in. Â Vets & techs were great with my dog. Â Communicated very clearly and upfront with costs which was appreciated. Â Wish they were a regular vet so I could take my dog there for his yearly checkups.
Kelli G.
16 Mar 2011
REPORT
Their 24-hour hotline was a godsend two weeks ago when I arrived home late in the evening to find my dog had eaten a potted tulip plant - blossoms, stem, leaves AND bulb!A quick Google search later, t...
Their 24-hour hotline was a godsend two weeks ago when I arrived home late in the evening to find my dog had eaten a potted tulip plant - blossoms, stem, leaves AND bulb!A quick Google search later, this dog-mom frantically calls Animal Emergency because, as it turns out, tulips are toxic. Â The receptionist helped calm me down and I was only on hold for a short time while I awaited a veterinary technician to become available.They asked detailed questions about my pet and what he had consumed. They calmly and clearly explained the treatment I needed to administer at home, and made sure to ask if I was able to administer it without assistance.Barring the gory details, their prescribed treatment worked as expected. Â I called to follow up and they were genuinely happy to hear that my dog was ok, and were glad to answer my follow-up questions.I reserve one star because they neglected to tell me that my dog's next meal should be smaller as his stomach would likely still be upset. Hindsight is 20/20, and I suppose it's common sense, but their reminder would have saved me more worry the next morning when he didn't keep his breakfast down.All things considered, I am very grateful to them for helping me keep my dog from becoming seriously ill. Their assistance was efficient, professional and personal (even over the phone), and that is what is important.
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Animal Emergency and Trauma Center
Poulsbo, Washington
General Info
In 1993, Drs. Burgess created the first after-hours emergency hospital which serves Kitsap Peninsula and surrounding areas including Bremerton, Silverdale, Port Orchard, Bainbridge Island, Kingston, Belfair, Port Townsend, Gorst, Port Ludlow, Gig Harbor, Port Angeles, Shelton, and Poulsbo.
Animal Emergency and Trauma Center (AETC) specializes in emergency, trauma and referral medicine for Kitsap County and surrounding areas.
Our doctors and experienced staff are here for you and your pet for any emergency or medical condition when your family veterinarian is not available. We see a variety of medical and surgical conditions affecting your beloved pet. Our team has the unique veterinary expertise of well-trained doctors and animal technicians who have advanced experience in the highly specialized field of animal emergency and critical care.
At AETC, we keep you informed because we understand the strong bond between your pet and your family. We also understand that pet emergencies are stressful. We do are best to make this time as easy for you as possible.
We take no chances during surgical procedures. During the procedure or surgery your pet's heart, respirations, temperature, EKG, and blood pressure are closely monitored just as would be done if you were in surgery. Our doctors take measures to control pain before and after surgery to make the experience as comfortable as possible. During and after surgery, each patient is closely monitored by our highly trained technicians and the doctor is alerted to changing conditions.
Our in-house diagnostic laboratory can give initial results within minutes. More complicated tests on blood and urine may take a few minutes longer but we rarely need to send blood to an outside lab. For those test that need a full service laboratory, our usual turn around time is less than 24 hours for most tests. We monitor our patients closely and use this information to modify our treatment plan on an ongoing 24 hour basis.
AETC has state-of-the-art imaging capabilities to aid in diagnosis of you pet. Digital radiographs (x-rays), ultrasound, and echocardiology are all part of our diagnostic arsenal. We often send our studies to board certified veterinary specialists via telemedicine for second opinions and consultations.
At Animal Emergency and Trauma our state of the art medicine and high standard of care will make the difference to you and your pet. However, we feel that our most important strength is the quality and dedication of our trained and experienced staff.
We hope to never see you and your pet at Animal Emergency and Trauma Center. But if we do, you can rest assured that you will get the best medical care possible.
Animal Emergency and Trauma Center (AETC) specializes in emergency, trauma and referral medicine for Kitsap County and surrounding areas.
Our doctors and experienced staff are here for you and your pet for any emergency or medical condition when your family veterinarian is not available. We see a variety of medical and surgical conditions affecting your beloved pet. Our team has the unique veterinary expertise of well-trained doctors and animal technicians who have advanced experience in the highly specialized field of animal emergency and critical care.
At AETC, we keep you informed because we understand the strong bond between your pet and your family. We also understand that pet emergencies are stressful. We do are best to make this time as easy for you as possible.
We take no chances during surgical procedures. During the procedure or surgery your pet's heart, respirations, temperature, EKG, and blood pressure are closely monitored just as would be done if you were in surgery. Our doctors take measures to control pain before and after surgery to make the experience as comfortable as possible. During and after surgery, each patient is closely monitored by our highly trained technicians and the doctor is alerted to changing conditions.
Our in-house diagnostic laboratory can give initial results within minutes. More complicated tests on blood and urine may take a few minutes longer but we rarely need to send blood to an outside lab. For those test that need a full service laboratory, our usual turn around time is less than 24 hours for most tests. We monitor our patients closely and use this information to modify our treatment plan on an ongoing 24 hour basis.
AETC has state-of-the-art imaging capabilities to aid in diagnosis of you pet. Digital radiographs (x-rays), ultrasound, and echocardiology are all part of our diagnostic arsenal. We often send our studies to board certified veterinary specialists via telemedicine for second opinions and consultations.
At Animal Emergency and Trauma our state of the art medicine and high standard of care will make the difference to you and your pet. However, we feel that our most important strength is the quality and dedication of our trained and experienced staff.
We hope to never see you and your pet at Animal Emergency and Trauma Center. But if we do, you can rest assured that you will get the best medical care possible.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
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Reviews
Infinity Bliss
23 Jun 2018
Everyone is great. They treat my animals like their own children.
Carol Hickerson
8 Jun 2018
Great!😀 friendly, caring, correct advice, they notified my pets vet of visit and problems. Very happy, with everyone😀
Connie Good
28 May 2018
Even though our out come was not good everyone was so nice and caring. We felt Bynx was well cared for.
scott morris
18 May 2018
Our dog was had an unknown allergic reaction at a dog park and they were super helpful with making sure everything was alright.
Will Grant
14 May 2018
They have helped us out on weekends with several of our pets!
Tiffany Morris
23 Mar 2018
Dr.Smithee and his staff were amazing
Julie Durbin
23 Dec 2017
Very good bedside manner. Explained charges before going thru with procedures. Actually cares
Neil M
24 Oct 2017
Three visits. Three great experiences. Very professional, competent, and positive.
April Cleaver
9 Jul 2017
They took such good care of my Sadie when we had to rush her there in the middle of the night. They were so caring and helpful. I felt comfortable leaving my dog there overnight for care knowing that ...
They took such good care of my Sadie when we had to rush her there in the middle of the night. They were so caring and helpful. I felt comfortable leaving my dog there overnight for care knowing that she was in good hands. Hopefully your animal never has an emergency, but if they do these guys are the best!
Mae Gentry
24 May 2017
My dachshund, Oscar, passed away at home on a Sunday morning. I took him to AETC, where they handled him with care and treated me with kindness. If you need end-of-life treatment for your beloved anim...
My dachshund, Oscar, passed away at home on a Sunday morning. I took him to AETC, where they handled him with care and treated me with kindness. If you need end-of-life treatment for your beloved animal companion, AETC is the place to go.
Kim Flanigan
14 Mar 2017
They saved my dogs life..treated us both like family and Dr Dietrich and Dr Stone were so knowledgeable and compassionate. The whole staff rocks and they are such wonderful human beings and truly love...
They saved my dogs life..treated us both like family and Dr Dietrich and Dr Stone were so knowledgeable and compassionate. The whole staff rocks and they are such wonderful human beings and truly love animals.
Kim F.
28 Feb 2017
This placed saved my diabetic dog named Cooper. Â I cannot get over how they treated my little one. Â They treated her like family. Â The Dr Dietrich and Dr Stone were very competent and caring. Â The off...
This placed saved my diabetic dog named Cooper. Â I cannot get over how they treated my little one. Â They treated her like family. Â The Dr Dietrich and Dr Stone were very competent and caring. Â The office Manager Diane, vet techs were also fantastic. Â I cannot say enough about this facility. Â They truly care about all animals and provide outstanding customer service and compassion. Â Love them!!
Joe Chrisman
12 Feb 2017
Was told very passive aggressively not to park in the parking lot, unless I had an emergent. From my quick Googleing, Washington State law does not restrict parking in a businesses lot unless there a...
Was told very passive aggressively not to park in the parking lot, unless I had an emergent. From my quick Googleing, Washington State law does not restrict parking in a businesses lot unless there are signs stating otherwise. When I parked there I explicitly checked for a sign, there are none. Unimpressed with the professionalism of the staff
Rebecca Carr
29 Jan 2017
Great service! Thank you so much for taking care of C'eyuuni yesterday. She is much better today and her face is back to normal. I will be recommending your services to people we know. Thanks
Gail Sullivan-Bertran
25 Jan 2017
Very caring. Boomer was well taken care of...quickly too. My main objection was I really didn't know what was going on and was sent home. They HAD given me an overview though. And a HUGE Bill.
Susan Corcoran Battin
23 Jan 2017
I can't thank Dr. Burgess and his staff for the care they gave Buddy today. He developed a URI and they treated him so gently giving him fluids and Amoxicillin. Thank you for open when we needed you....
I can't thank Dr. Burgess and his staff for the care they gave Buddy today. He developed a URI and they treated him so gently giving him fluids and Amoxicillin. Thank you for open when we needed you. You were highly recommended by Dr Luttinen, our regular vet, from Wheaton Way Vet. Thank you again so much.
Mindy Buswell
5 Dec 2016
All the staff was so friendly! They made me very confident in leaving my puppy in their hands. They did great with her and I got to bring her home the next day!
Pamela Benson-Lasnetske
21 Nov 2016
So glad we have such a fine, compassionate and well trained emergency vet clinic in Kitsap County!
Malissa Purser
5 Sep 2016
Saved our Bubba Boy!! Thank you!! We brought him in and we're so afraid he wasnt going to make it. They also offer a credit care to help pay
Jamie H
31 Aug 2016
10 Stars from me.
My family has had to solicit the services of the AETC a few times. Things to be ready for when you visit; 1) They prioritize patients based on severity, which is completely understa...
10 Stars from me.
My family has had to solicit the services of the AETC a few times. Things to be ready for when you visit; 1) They prioritize patients based on severity, which is completely understandable, just be ready to be bumped. 2) They expect payment. Expect a huge quote/down payment/bill ($1000.00). See below for feedback on pricing. Now to the point, the staff are experts in the field. They are compassionate, friendly, and have the best interest of your kids (animals/pets) in mind and at heart. They get results! From having to put down an animal suffering from cancer related issues, to both a cat and a dog ripping off toe nails, to the most recent, a pup with pneumonia. Every time, they treat us and our kids with respect. They also treat us the humans, they relieve the anxiety of the emergent visit. It€s not just our kids that aren€t feeling well, we humans tend to be crazy emotionally too.
I wouldn€t normally rebut those providing poor feedback, but in this case there seems to be an overwhelming trend. Owning pets is expensive. As I read the comments, the poor reviews appear to be from folks that mention an inability to pay for services. I think it€s important to remember that you don€t volunteer your time at your employer. There is an expectation that you get compensated for your time, usually in the form of money. Now some might say the price is high, well it€s true, look at the cost of a regular doctors visit versus an emergency visit for humans. To that point, emergency clinics have to provide services on site that regular clinics don€t. They have the latest and greatest technologies on site which isn€t free, they have to pay skilled professionals to use that equipment which isn€t free. If you think they are high rollers, check the parking lot, the employees aren€t driving fancy cars, the building isn€t the newest, shoot they just recently put up a fence so they had a secure place to walk the animals outside. It is obvious they strive for care. I€ve been there, trying to figure out how to get my animals care while single and unemployed. But it isn€t the responsibility of the clinic, it€s mine. I know it sucks to see your kids struggle.
AETC, thank you all for your service, dedication, and your compassion.
Rebecca Williams
18 Jul 2016
If I could give a 10 star review to make up for the 1 star reviews, I would. The staff and service we got was exceptional. The staff made it as painless as they could for us and our cat.
The downside...
If I could give a 10 star review to make up for the 1 star reviews, I would. The staff and service we got was exceptional. The staff made it as painless as they could for us and our cat.
The downside to living on the peninsula is that we are limited in locations that provide emergency pet services. We called three locations in our county. The first location told us no because they only take one pet per vet per night, the second told us to come back at 2am (it was 5pm when we called) and AETC opened the doors to us. When we arrived, we were given a clean waiting area to sit in, and given a room within 30 minutes. They offered us coffee while we waited and tried to make the ordeal simple each step of the way. The total process was about 90 minutes despite four families checking in before us. It is a shame that our cat ended up in the situation that he did but having a rainy day fund is a huge need for animals. I would never fault an establishment for requiring that I pay for the service my cat up front. When they told me what the issue was over the phone, I price checked it online. The national average is $2,000. They charged $2,300 but took $100 off of the original $1,600 that we paid. Is that a lot for a cat? Yes. Is it the cheapest in the county? I don't know...the other two places wouldn't get us in. Our cat is spoiled with plenty of vet checks through the year, a filtered water fountain, spends 99% of his time inside and enjoys $60 bags of Orijen cat food. While I love that our primary vet is 3 blocks from our house, and gives exceptional care, it's great to know that AETC is here for the nights/days that he needs extra care. Dr.Burgess and the staff were professional with each visit and call.
Jeff Goddard
19 Jun 2016
For anyone seeking professional and compassionate emergency care for your precious pet, AETC is the place to go. From your arrival and throughout your visit, you and your pet receive the highest quali...
For anyone seeking professional and compassionate emergency care for your precious pet, AETC is the place to go. From your arrival and throughout your visit, you and your pet receive the highest quality care and attention. Thank you Dr. Burgess and staff.
Patrick Miller
9 May 2016
Such an incredible staff. Brought our 13 yr old Aussie when he was in very bad shape. We were treated incredibly well. Sadly our puppy had to euthanized, but the staff was very caring. I couldn't be ...
Such an incredible staff. Brought our 13 yr old Aussie when he was in very bad shape. We were treated incredibly well. Sadly our puppy had to euthanized, but the staff was very caring. I couldn't be present, but 3 hours later, they let me come visit and say goodbye to our baby boy. You guys are AWESOME!!
Kyle Johnston
2 May 2016
They say in their reply they are heroes or villans....... i lean towards money hungry corporate harbingers. brought my ill dog in. when i said i couldnt afford the 1600 bill for that day.... they o...
They say in their reply they are heroes or villans....... i lean towards money hungry corporate harbingers. brought my ill dog in. when i said i couldnt afford the 1600 bill for that day.... they offered me a card. denied. i asked what other options i had. it dropped to 260 for iv fluids and a shot. when i said i couldnt pay all of it they wouldnt accept me paying the 110 visit fee and the balance the coming friday. i took my dog of 12 years home to die in pain. oh they did mention putting her down....... would i ask you to shoot your family member? they got their 110. another no action profit. they seem nice but behind a heartless agenda. unless you make 10,000 a month dont go! My girl died while i petted her in her pain because they couldnt wait 6 days for 160.
Sara A.
20 Apr 2016
Thank you so much for saving our dogs life!!!! Â Dr. Burgess and staff are amazing!! Â We will never know how our dogs got into rat poison. Â Once we found the package on the floor we were devastated. Â W...
Thank you so much for saving our dogs life!!!! Â Dr. Burgess and staff are amazing!! Â We will never know how our dogs got into rat poison. Â Once we found the package on the floor we were devastated. Â We rushed all of the dogs to the emergency vet. Â They immediately started working on the dogs. Â Only one dog had ingested the poison. They kept her overnight and did treatments all night. Â The next morning we were called and told she did amazing overnight and we could pick her up. Â She is doing so well. Â We can't say Thank you enough for saving her life! Â I was expecting the treatments to cost at least three times more than I was billed!!! That was awesome too.
Carrie McClellan
6 Apr 2016
Very kind and caring, even though they were busy they let me take my time in the decisions I had to make. Unfortunately my dog was too sick to save, they were so compassionate in my grief
Hailey Seelig
6 Apr 2016
Had to take our dog here for a laceration on his leg that looked like he got impaled with something, he had a fever and his leg was swollen. All this place did was say he needed antibiotics (obviously...
Had to take our dog here for a laceration on his leg that looked like he got impaled with something, he had a fever and his leg was swollen. All this place did was say he needed antibiotics (obviously) and said he needed to stay the night, possibly get an X-ray and they would transport him to his vet the next day. And for that they wanted over $1400. Just for a couple of shots and us taking him home because we live 10 minutes away from our vet (they were closed at this time) it was $320. Our vet took X-rays, did the surgery and he stayed the night and it was only $230. I get emergency prices but this was ridiculous. I felt very taken advantage of. We were there for hours before he even got any medicine because they were trying to convince us to go with their plan for him without even knowing what was really wrong first.
CARY T.
26 Dec 2015
Dr. Stone is a pretty amazing veterinarian. We came in with a severely injured chicken. After stabilizing her he came to talk to us about next steps. His kindness and groundedness helped us make a dif...
Dr. Stone is a pretty amazing veterinarian. We came in with a severely injured chicken. After stabilizing her he came to talk to us about next steps. His kindness and groundedness helped us make a difficult decision. We felt understood, empathized with and supported. This all in addition to sound medical advice. What an unexpectedly great experience - we were grateful for his skill and compassion at a time when we really needed the help.
A O.
11 Nov 2015
I give 3 stars not because of care but because of Price Gauging. Â The care was fine. Â They did a good job with our cat who had a blockage over the weekend. Â But when discussing the bill the gal at the...
I give 3 stars not because of care but because of Price Gauging. Â The care was fine. Â They did a good job with our cat who had a blockage over the weekend. Â But when discussing the bill the gal at the front desk said they would take a deposit for overnight care and the remaining bill would be due upon the animals checkout. Â What do you define a "deposit" as? Â A portion of the bill or projected bill, correct? Â NOOOOO. Â Not for this group. Â Deposit is PAYMENT IN FULL OF THE HIGHEST PROJECTED AMOUNT. Â Hello...surprise! Â They handed us a projected bill of $3000! Â As we reviewed this projection we noted that they were nickel and diming us with charges such as $85 to look at a monitor to check the animals vitals. Â Yes, folks, apparently we have to pay them to look at a monitor. Â There were other such ridiculous charges as this. Â We got our animal out as soon as possible having had to pay the $3000 "deposit". Â They are refunding us the overage but now we have to wait for the process to be completed. Â Their care was fine...if not a bit disorganized and sloooowwwwww. Â We waited 3 hours in one of the patient rooms that were stuffy and hot just to be told what our Vet who sent us to them (along with urine sample and had called in advance letting them know we were coming and the diagnosis and and and). Â They had an animal that had an issue...we get that...but when we looked back and saw the staff sitting around laughing and chit chatting instead of moving patients through...and then they want us to pay their price gauging rates...watch yourselves and your bills. Â Expect to pay the "deposit" (payment in full) up front. Â I don't agree with their business practices. Â Their care is fine, but, watch your wallet.
Shaunna F.
12 Oct 2015
I just called here to inquire about their X-ray services. Â I just wanted a general price range of what the service could cost, even a starting price would have sufficed. Â Every other clinic I called w...
I just called here to inquire about their X-ray services. Â I just wanted a general price range of what the service could cost, even a starting price would have sufficed. Â Every other clinic I called was able to give me at least a starting price. Â I was told by the receptionist that she does not have that information, and that the only thing she could tell me is that it would be $110 just to be seen. Â Wow, thanks for nothing!
Cassie W.
8 Sep 2015
Our puppy was attacked by a pitbull over the weekend while we were visiting family. Â It was incredibly traumatic and terrifying not being able to go to our regular vet. Â At Animal Emergency and Trauma...
Our puppy was attacked by a pitbull over the weekend while we were visiting family. Â It was incredibly traumatic and terrifying not being able to go to our regular vet. Â At Animal Emergency and Trauma Center they were AMAZING. They took such good care of our baby, were communicative and patience with us (I was particularly emotional.) Â They made a very traumatic experience for our family so much better. I don't know what we would have done without them and can't thank the girls we worked with enough, Thank you, thank you, THANK YOU! We are so happy to have our little one home and safe.
Kim Branner
9 Aug 2015
On their webpage it says.. The place you can take your pets when they need help.. What they don't say is that they will not DO A DAMN THING until they have secured payment. I took my kitten in there, ...
On their webpage it says.. The place you can take your pets when they need help.. What they don't say is that they will not DO A DAMN THING until they have secured payment. I took my kitten in there, she had been poisoned. They let her sit there and convulse with tremors and they let her keep her high temperature until that money was signed off for. When they came to me with an estimate of almost $800 (WITHOUT EVER LOOKING AT HER) and I told them I could not afford that, they told me basically tough. They were not going to help her without that secured payment. Because they were the only ones open, there was nothing I could do. I told them, they were essentially killing her. They said.. Don't worry, if you can't keep her in the hospital, you can treat her from home. BUT HOW WOULD THEY KNOW?!? They never looked at her. They talked down to me, they acted like money was the only thing that matter.. My kitten died 6 hours later.. 6 hours of suffering because they wouldn't even look at her. I WILL NEVER take another pet to this place again. And I will be making sure that everyone I know, knows not to go there. Places like this should be shut down. They take advantage of a person during a very vulnerable time. And they do so without any care or concern. I've been a pet owner my entire life, this was hands down the worst experience I have ever had with a vet. and NEVER have i dealt with a vet that cared more about money than they do the animal. I Normally do not do these reviews. However, people need to be warned not to take their pets to this place. Take the extra time to drive all the way to Steamboat Island over by Shelton. At least then your animals will be taken care of.
Kay H.
15 May 2015
If I could give them zero stars I would. Why? Worst care possible! Refused treatment even though we have 50% for "deposit for hospitalization" due to hip displacement on family dog. Sent him home frid...
If I could give them zero stars I would. Why? Worst care possible! Refused treatment even though we have 50% for "deposit for hospitalization" due to hip displacement on family dog. Sent him home friday with displaced hip, cannot see another vet that will work with payments until monday!!!! They are THE ONLY clinic around that's open on weekends! Scam artists! ABSOLUTELY DISGUSTING! DOES NOT MEET VETERINARIAN OATH
stormy felchle
13 May 2015
was the worst experience of my life. this is not a hospital it is a money hungry cold hearted uneducated butcher shop.
it cost 110 bucks for them to tell me it would be 1500 nearly 16 to fix my cat.
w...
was the worst experience of my life. this is not a hospital it is a money hungry cold hearted uneducated butcher shop.
it cost 110 bucks for them to tell me it would be 1500 nearly 16 to fix my cat.
when they found out i didn't have the money they basically threw us out with the sick animal still in my arms.. they didn't even offer to give my money back to help the situation. they are worse than funeral home...If your looking to get scammed and lose your furry kid then take them there..if you are looking for a doctor go see DONNA SOWDER. at murphey's corner on 128th. street everett wa. 98201
i should of never went anywhere but there. so don't learn the hard way take my advise..dont go to pouslbo....
R Kirwan
6 Feb 2015
First off... it is the only place close enough to go at night for an emergency for my pets. I am relatively new to the area and my dog got unexpectedly chewed up by another dog I was dog sitting. It...
First off... it is the only place close enough to go at night for an emergency for my pets. I am relatively new to the area and my dog got unexpectedly chewed up by another dog I was dog sitting. It was 10PM and I couldn't stop my dog from bleeding for an artery had been nicked. Most of the local vets have this place listed in emergency contact. I made a phone call they answered and said come on in. The whole process took about 3 hours from start to finish. They offered me two choices on the bill as to the level of care I was looking for and it didn't break my bank account. He ended up needing surgery so the little hole turned into a big hole and then got stitched up. My dog is alive because of them and I am grateful. Receptionist super nice, Vet tech super nice and a hottie, Vet slightly aloof but approachable once the ice is broken.
Susan P.
7 Apr 2014
We are also recent transplants to the area (common theme in these reviews LOL) and of course dog emergencies for us always happen after hours. At 5am, my dog woke me, stumbling around, and vomiting. I...
We are also recent transplants to the area (common theme in these reviews LOL) and of course dog emergencies for us always happen after hours. At 5am, my dog woke me, stumbling around, and vomiting. I took him right in (after calling a few local vets numbers and this one being suggested on all their answering services.) They got him in immediately and helped calm my nerves about if it was serious or not (because it always seems serious to dog-mamas!) Â The knock down on the star is for the price, $110 just to be seen. I paid less than that for after hours care in Hawaii. Â But of course my dog is worth any price, so I paid it. We were there about 10 minutes total.
Emily M.
29 Nov 2013
I moved to Washington from Indiana in June. I have not found a vet yet, and was completely distraught when my cat stopped eating and could barely keep his eyes open on Thanksgiving morning. Everywhere...
I moved to Washington from Indiana in June. I have not found a vet yet, and was completely distraught when my cat stopped eating and could barely keep his eyes open on Thanksgiving morning. Everywhere else seemed closed so I was thrilled they could see us immediately. It turns out he ate almost a whole spool's worth of thread and it was wrapped around his stomach and lodged in his small intestine. They explained their plan and the methods they would take to remove the string while remaining understanding, professional, and incredibly caring. It ended up being less than their original estimate and they took amazing care of him both in surgery and over night. I'm so grateful they were there for him.
Mary D.
21 Nov 2013
So thankful that this place exists.Last night I turned around in my chair to find my pug puppy licking clean the little plastic tub that once contained fudge. I remembered having accidentally called m...
So thankful that this place exists.Last night I turned around in my chair to find my pug puppy licking clean the little plastic tub that once contained fudge. I remembered having accidentally called my regular vet too early in the morning for business hours and that I had been auto-connected to an emergency vet; it turned out to be these guys, in Poulsbo. It was between one and one-thirty in the morning when I got there.The woman who took my call, answered the door, did the calculations for dosages and treatment, weighed my dog, and acted as the receptionist for my check-out was really great. She explained the costs of everything they'd be doing for Zelda in advance. We were in and out in less than an hour. Zelda seemed totally fine, trotting around the waiting room as I paid before we left, in spite of what must have been a pretty yucky experience. They even faxed a report of what happened to my regular vet so that her medical file would be complete.It's very reassuring to know that these guys are available to me for any emergency issues that may come up in the future outside of my vet's regular hours.
Julia S.
9 Aug 2012
Updating my review 5/27/14...My puppy broke his leg this past Friday before Memorial day weekend around 4pm. Â I went to the Animal ER. Â A receptionist was there but unfortunately no vets or techs were...
Updating my review 5/27/14...My puppy broke his leg this past Friday before Memorial day weekend around 4pm. Â I went to the Animal ER. Â A receptionist was there but unfortunately no vets or techs were on duty until 6pm. Â She recommended two vets in Poulsbo. Â I went to both vets and was told they could diagnose but could not do anything for my puppy. Â I was disgusted. Â I understand 4pm on Friday is not an ideal time to bring an animal in for care but it was an emergency. Â I took my puppy back home and waited around for an hour then took him back to the ER. Â The vet tech was quick to look at him and when the vet arrived she came straight in to see my puppy. Â She had him x-rayed, on pain medication and in a cast fairly quickly. Â They told me exactly what it would cost before proceeding and made everything very clear regarding how much medication to give him and follow up information.Called at 6am on a Monday. Â Dog had eaten chocolate on Thursday and was defecating blood. Â They told me to come on in. Â Vets & techs were great with my dog. Â Communicated very clearly and upfront with costs which was appreciated. Â Wish they were a regular vet so I could take my dog there for his yearly checkups.
Kelli G.
16 Mar 2011
Their 24-hour hotline was a godsend two weeks ago when I arrived home late in the evening to find my dog had eaten a potted tulip plant - blossoms, stem, leaves AND bulb!A quick Google search later, t...
Their 24-hour hotline was a godsend two weeks ago when I arrived home late in the evening to find my dog had eaten a potted tulip plant - blossoms, stem, leaves AND bulb!A quick Google search later, this dog-mom frantically calls Animal Emergency because, as it turns out, tulips are toxic. Â The receptionist helped calm me down and I was only on hold for a short time while I awaited a veterinary technician to become available.They asked detailed questions about my pet and what he had consumed. They calmly and clearly explained the treatment I needed to administer at home, and made sure to ask if I was able to administer it without assistance.Barring the gory details, their prescribed treatment worked as expected. Â I called to follow up and they were genuinely happy to hear that my dog was ok, and were glad to answer my follow-up questions.I reserve one star because they neglected to tell me that my dog's next meal should be smaller as his stomach would likely still be upset. Hindsight is 20/20, and I suppose it's common sense, but their reminder would have saved me more worry the next morning when he didn't keep his breakfast down.All things considered, I am very grateful to them for helping me keep my dog from becoming seriously ill. Their assistance was efficient, professional and personal (even over the phone), and that is what is important.
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