Balanced Pet Nw

Dr. Watson is good, but some of her tech and a receptionist are incredibly opinionated and rude. Some tech treats you as you know nothing and Ivonne the receptionist is the most offensive.She is not willing to listen to the client concern. The office manager never returned my call. Just to compare I called the local vet who does some holistic care and the receptionist who answered the phone is fantastic. I asked the same questions, and she was delighted to answer that. The receptionist has to be pleasant and polite because they are in the front to represent the clinic. If I need the real holistic care, I will take my dogs to my old vet even I have to drive far. Read Less

I've been taking my dogs here for 15 years or more, I lost count. Dr. Cable is gone and that was an upset for me. Over the years I had developed a strong trust and it was a huge relief for me to have that through the tough times. But, so far so good with the new Doc. Shelby Watson. Read Less

We left our lab here. She was sick for days when we picked her up covered in her own feces Her face was swollen and had open sores from pushing so hard threw the cage. We were not called or told she had been stressed. The vet did return our calls and was rude and had no information to offer. She has never been the same since. I would not recommend. I dont know what happened but thats not the same dog I dropped off. Read Less

We left our pet with them in Apr/May and were very happy with the great care they took of her. So few places take care of pets other than a cat or dog. We plan to leave our pet with them everytime we go on vacation Read Less

Incredible staff. They all live animals and make it a special time for them. And if you have separation anxiety they will patiently take your calls and give you updates. Great experience! Have boarded them several times . Read Less

This vet was engaged to care for my senior female rescue lab for several months after I took her in. She was suffering ear nasty infections, and they told me they had a laser treatment they claimed would cure the problem. After 2 expensive sessions, it did nothing! Nor did any of the other treatments they recommended. I finally cured it myself by using a reviewed over-the-counter ear product that worked great. She was also lethargic and unhappy, and not eating well. So they tested her for Cushing's disease, said she was positive and put her on an expensive supplement. Her distended belly was one of their reasons. Then she came down with fleas, which I traced back to their clinic, the only place she could have contacted them. She next developed a horrible whooping cough, accompanied by regular regurgitation of copious amounts of clear mucous fluid. I returned her to this vet who examined her by taking her temperature and listening to her heart and lungs. They then told me "She isn't sick. Take her home, and if the cough isn't better in 2-3 weeks, bring her back." I knew something was very wrong with her, so I took her to another vet for a second opinion. Within 15 minutes they'd discovered she was suffering from congestive heart failure, an enlarged heart and atrial fibrillation! Her heart rate was over 300 bpm! "It sounds like she has a tennis ball banging around in her chest! Get her to the emergency vet hospital immediately!" The emergency vets told me if I'd waited the 2-3 weeks she would likely have died! They also said she didn't have Cushing's and the distended abdomen was from massive fluid build up caused by her long-term heart failure! After lots of tests and meds, she's now recovering and doing quite well. After my very poor experiences with these people, I would not recommend this vet clinic to my worst enemy! In my opinion, they are incompetent to the point of being dangerous to your pet! Read Less

After a bad experience at another boarding place in Poulsbo last summer, I was very hesitant to leave my boy. Last summer when we picked him up from a place with the initials AC, he had a skin infection, he was sick, he had barely eaten and had lost weight. He was completely fine when we had dropped him off there. He also didn't seem very happy when I picked him up. However, choosing Big Valley was the best decision! The employees there were wonderful with Dozer. They sent me awesome pictures of him playing with his new friends. He looked so happy. He was clean, as were his toys, when I picked him up. He even ate and gained weight (he's a Saint Bernard and is still growing). We are absolutely thrilled with our experience at Big Valley and will continue to use them! Thank you!! Read Less

I couldn't have asked for a better place to leave my girl. I have been leaving my dogs at Big Valley for eleven years and all three of my dogs would always pull me to the door. Now my new pup is just as excited to go there. Everyone working there does an amazing job making sure all of the animals are comfortable, safe, and having fun. Thank you to everyone at Big Valley! Read Less

Our dog actually likes being boarded, they give him such special attention. Have found staff to be friendly, helpful and they genuinely love our dog. It's nice to go away on vacation and not worry about the pet! Read Less

1. The whole place is run down and dirty and smelly. 2. I asked them to free feed him and leave the food that I brought in his cage at all times and they did not. 3. Food I brought was never given to him and when I picked him up, I could feel his ribs and the weight he had lost. 4. He smelled horrible! I had given him a bath when I left and when I got him back, it looked and smelled like he had been wandering the streets for weeks. His feet were covered in pee and he was strangely very oily. 5. Since I have gotten him home, he has been listless and sleeping. When he first saw me when I picked him up at this place, his head was bowed and he looked at me like he did something wrong. I think it was because that place seemed like punishment to him. He perked up a bit and realized he was not in trouble when I finally got him to the car. The people there are friendly and nice, but the care that my dog received was not acceptable and I will never take my dog to that place again. Ever.Read Less

I left my small dog for two nights. The staff were very friendly and the spaces for the dogs are great. Since he is a small dog, it only costed 25/night for a "studio" which meant an indoor and outdoor area and a small cot for him to sleep on. He came back only a little dirty (I expected him to be filthy when I picked him up but he wasn't).Read Less