Our pup has been going to them for awhile and as time has gone the staff and service has changed and not for the better.. Today after 3 years we have had enough.. It started a few months ago when it was time to get a refill of flea medicine and instead of them paying attention they were careless and sent us home with the dosage for a 60lb dog not a 40lb dog.. So furious and today when it was time for a refill they wanted us to pay out of pocket which in turn was uncalled for as his meds have always been included in our monthly plan. The customer service is the worst I have seen in a very long time. I DO NOT RECCOMEND THEM AS A VET.. Read Less

We just want a vet who cares about our 5 month old English Bull Terrier puppy. EVERYTIME we come here the staff is so rude to us. Today we were on time but there was such a big line that when they checked us in they tried to say we were 10 min late and she was very rude about it then says “oh it’s fine” when we were waiting. There is always dogs in the waiting room and our puppy will try to say hi to their dog and it becomes a mess. I have to pull him away based on the other dogs owner making it clear that they don’t want my dog near, which then makes him bark and give a soft growl that people take the wrong way when he’s nice to all dogs and humans. He just gets excited but the staff responds very unprofessional until we’re in a back room with them. At which point they try to tell us he’s not socialized WHEN HES A 4 MONTH OLD PUPPY THAT GOES TO DAY CARE AND DOES FINE!! GROW UP PEOPLE! At that point it’s hurry up and get us out as fast as they can before they charge ridiculous prices or get you caught up in their yearly wellness plan.. BUT The flea medication they give DOES NOT WORK. We had to buy extra K9 advantix then they finally went away. Cancelling my plan and going to a different vet. This is ridiculous. I UNDERSTAND THE STIGMA WITH BULL TERRIERS BUT THE OTHER DOGS THERE IN WAITING ROOM INCLUDED A PIT BULL AND HUSKY, also known for same aggression issues. If my dog would just be aloud to say hi everything would be fine. I think sticking a pet hospital in the open of petsmart isn’t such a bright idea. I know my dog is harmless and I’m tired of the drama that happens EVERYTIME I come here. We never have these issues anywhere but here. You can blame all these problems on my LITTLE 4 MONTH OLD but I still think this is not worth the $800 a year they charge for the wellness plan. I’ll neuter my dog elsewhere where people know how to handle and respect dogs and their owners... Read Less

I never review, but I just want to warn people who are thinking about choosing a Wellness Plan at Banfield. I have been going here for two years because I thought it was a little on the cheaper side, with being a working college student, that’s what I look for, & of course good services for my fur baby. Well just recently I discovered that they are MONEY DRIVEN. I pay almost $50 a month, (just found out that it’s $800 a year), just to get one set of vaccinations PER YEAR. I discovered places only charge around $20 for yearly vaccinations, that’s it. The plan does not cover anything else except a physical exam, that’s right & only that. I recently decided to cancel my plan because it is just a complete waste of money, but come to find out I have to either keep paying my monthly fee of $50 for 7 months or pay the rest in full which is $300. COMPLETE rip off!!!!!! The only thing I would suggest is to only get the plan for your puppies first year, (because of so many vaccinations & check up’s are a must for the first year, plus getting your dog nuetured or spayed is included in the plan, which is nice). But after that first year, DO NOT renew your plan. They don’t cover anything but once a year vaccinations & physical exams which is pretty pointless if nothing is wrong with your dog. So either pay $800 a year for 1 round of vaccinations or $20. Read Less

I found them to be impersonal in their customer service. I made an appointment with the doctor for my dog because she wasn't feeling well. I brought her in and waited an hour in hopes of speaking to the doctor only to find out that I was supposed to drop her off and pick her up later. This was not explained to me when I made the appointment nor when I sat there for an hour.When I asked about talking to the doctor about my dog, I was told that I should have known I was dropping off my dog and that the doctor would call me later.No thanks, I will find a vet that cares about my pet and values me as a customer by better informing me of their exam procedures. Read Less

They tell you one thing then charge you another even when you have the wellness plan. A previous employee was a friend who discolsed information about the locations she has worked at stating a lot of their testing machines are outdated and don't work correctly. Definitely won't be trusting them with my little girl anymore. Read Less

I recently adopted a stray puppy and signed her up for a Optimal Wellness Plan. The first visit went well, the puppy seemed healthy, free of parasites, fleas, etc. We were given Trifexis to help prevent worms and fleas which is supposed to be effective for a month. Around 18 days later, we noticed worms in the poop. Next day, I took the puppy in to Banfield test for worms. After a few hours, the Vet calls me and jumps in to a very brief explanation that they are giving my dog some medication for tape worms. We also went home with another 30 days dose of Trifexis and the instructions to give the dog the second dose. If you look up the manufacturer's website, they instruct consumers to only give their dog one dose per month. The Vet is telling me 2 doses in 20 days is OK, the manufacturer says one per month.The conflict with the manufacturer's instructions and the vets instructions set off a bit of uneasiness in me so I started to look at the paperwork they sent me home with. I looked up the medication for tape worm (Cestex) that I was sent home with and begin reading through the dosage requirements. Dosage according the manufacturer's website is 2.5 mg/lb for dogs. I have a 30lb puppy and was given 50mg of Cestex. I did the math and it turns out that 50mg is only 2/3 of the medication my dog should have received. I dropped everything and went back to get the other 25mg worth of Cestex. Ultimately, this was resolved and an apology was issued - but I did have to fact check a veterinarians work and found errors as someone with no medical background. I was inconvenienced in having to go back to the hospital, and I did have to ask three times for them to hear me out before they did the math themselves.I head back home and continue to read through the hardcopy medical report from the puppy's last visit. Lab results: TESTED POSITIVE FOR HOOKWORMS, TESTED NEGATIVE FOR TAPEWORMS. At this point I am pretty pissed. The Vet didn't even address hookworms with me. The total extent of our conversation pertained to how they were sending me home with Cestex for tape worm and that was it. Now I am wondering, why wasn't hook worm addressed with me? Why was my puppy given tape worm medication if there was a negative test result for tape worm? We have four total pets who are signed up for Banfield Optimal Wellness. As a reaction to one animal having worms, we call in to ask if we can drop of fecal samples for testing on the other pets. The front desk told us that we would have to bring our other pets in to a hospital. I pull out the Banfield phone app later in the day and make an appointment request, a short while later I get a call from Banfield regarding the appointments, and the message is now you can just bring in the samples for drop off testing. It is really frustrating how inconsistent everything is from this pet hospital. With all of these issues, I began to take a closer look at the hardcopy reports that I have been given for other pets over the past couple months. Some things that were given the verbal "yes we did this exam, and yes everything is OK" weren't even documented in the reports. In other reports, I noticed that blood panel results for our kitten came back with a lot of below normal and above normal results, which weren't addressed by the vet. The inconsistency, errors, poor communication and overall inconvenience from this Banfield site is enough to make us gladly drive to another city for pet care. We're testing out a couple of other facilities before we decide cancelling our pet care plans is the best option. Read Less

Horrible customer service. Receptionist was so rude! Despite scheduling an appointment they put me in a room for where I proceeded to wait 40min. I had to go out and remind the receptionist I was still in there. Vet was less then impressive, kept mixing up my dogs and suggesting unneeded testing, like senior blood work...on the dog she originally thought was a puppy. Will never go back.Read Less

I brought in our English Bulldog who had some minor skin issues on his face.  The dog was there for about 3 hours and when I got him back his skin was extremely red and irritated, he had puss oozing from the skin folds on his face.  I suspect that they left him in a dirty kennel for most of the time he was there and he got infected, because he had no signs of infection prior to dropping him off at Banfield.The vet did not even treat the cause of the skin irritation in the first place, they only prescribed antibiotics to treat the infection that he contracted while he was in their kennel.  The vet ordered a skin test but failed to tell me what the conclusion of the test was.I spoke with the vet upon pickup and she seemed very incompetent and unable to answer any of my questions regarding care for his condition.Banfield in Puyallup will only charge you money, order bogus tests that they can not explain and give your pet back in the same or worse condition than when you left them there.I would recommend that everyone avoid this office at all cost.  You're better off using the internet as a resource to treat you own pet than to leave your pet in the care of this establishment. Read Less

Front staff is always friendly but after multiple bad experiences it's enough. I went here initially because it's close to home and convenient. This last time I waited 20 mins for a dr. That did not act like they wanted to see my dog for a nail trim (he's an 8 lb chihuahua and needs muzzling) only to be told they needed me to schedule an appt and have him sedated during the trim! The other major issue was when our lab tore a ligament and needed surgery, they ordered X-rays and then almost force you to get their plan or pay the outrageous price for them. We did sign up as our dog was injured and we didn't know any alternative. $40 a month for a year. Only to be referred to surgeons that were twice as expensive as where we ended up going. The vet Dr. FERRIS in puyallup didn't need an X-ray and was half the cost. Please do research and find a vet before you need one. This is a last resort I would say. Read Less

I called same day to see if I could squeeze in an appointment for our puppy. The lady was kind enough to fit us in last minute.I brought my new puppy in for a simple checkup to ensure her health. Everyone was very friendly to me and great with our puppy. The check up was quick. It didn't appear thorough but I'm not a vet. They explained their plan and offered me to join. A friend had actually referred me but I wasn't quite sold yet. I had another option I wanted to consider.I would give more stars if I actually was there long enough or there for something that would allow me to gauge their performance or service but I wasn't. Great initial visit and I'm interested in coming in to see what their about. Read Less

I took my dog to the Puyallup branch for her wellness check up. They decide to do the whole exam in the back with out even talking with me first, as far as I knew they were getting a BM sample. When it took a really long time for them to return my dog. I ask about it and that is when I was informed that the exam was happening in the back. I ask that they go and get my dog and the vet can redo the exam in the room with me, which was the apt. that I made in the first place. Once we where in the room she stated if I don't like it then I can take my business somewhere else. So well my dog was in the back she got hurt. Not once did the vet mention that she was hurt will in the back. To top it off when I called to talk with the manager I was told "Let's not get him involved, how about you come back and we will get her patched up." So when I took her back they made me pay for her to get the meds. Then when she got sick off them, I took Her back to my regular vet and turns out that the meds. they made me pay for where not strong enough to fight of the infection from her injury. I strongly suggest not going to either Puyallup branch because the vets switch off and on between the two locations.Read Less

I brought my cat here, after moving here, because it's so close to my home.  Since she hates car rides, I thought it would be easy.  My cat has IBD and was getting sicker and losing weight after our move.  I had all my vet records faxed to this clinic.  They did not seem to be concerned about her weight loss--several ounces--and told me her issues were probably caused by the move, so to give it time--not appearing at all concerned.  They of course asked me to consider purchasing their care program  although the vet said that it may not be worth it for me, in case my cat didn't last for a full year--unbelievable!  After my cat continued to have issues, I decided to switch vets.  I called them to get my records, and they had destroyed them.  I would never bring a pet here.  Destroying records, not treating weight loss, and making offhand comments about a pet not lasting a year, without  diagnosis! Read Less