I preface this review by saying that we've been taking our dog to Petco in Redmond Town Center for grooming for the past few years, and have been very happy with them there! But I recently got a Group... Read More
I preface this review by saying that we've been taking our dog to Petco in Redmond Town Center for grooming for the past few years, and have been very happy with them there! But I recently got a Groupon for this new facility, which I pass every day, and I couldn't pass up the deal. So I decided to try them out....And it was a terrific experience! First, it was super convenient, filling out all the forms and requesting an appt online. Lauren called me back promptly and advised that the first Saturday opening was 2+ weeks away. I took that slot, although I wasn't sure if my pooch could really wait another 2 weeks, as she was looking rather Yeti-esque. A few hours later, Lauren called to say there was an opening this coming Saturday, and I jumped on that available slot. Next, I had to drop off pooch very early on Saturday, as I had a 0730 hr appt elsewhere. To my pleasant surprise, there was a lady (Tess) there already at 0650 hrs, and she let me in and got my dog checked in right away. She was very efficient and very friendly. I was out the door by 0700 hrs.I called the place around 1000 hrs (it may have been earlier) to see when pooch would be ready. I was told I could come to get her in 15 minutes! I remember thinking, this is a WAY faster turn-around time than at Petco. When I got my dog, she looked absolutely AMAZING. As good a groom job - or better - than anywhere I had ever gone. And she wasn't all stressed out, as she usually is when I get her from grooming appointments. Even without the Groupon, this groomer charges a lot less than Petco does. For a small dog, it costs $35. For those of us on a budget, this is a big savings. Lastly, today we got a message on our phone from this groomer, asking how our pooch was doing, if we were happy with the grooming job, is there anything they could be doing better, and wondering if we'd be returning in the future. What terrific follow up!I am SO happy with this place: the online conveniences, the hours of operation, the staff, the actual grooming job done, the follow up, and the cost. This is definately our new place. Read Less