Just awful. I'm in disbelief that I even just went through that horror. My dog is in heart failure and after several hours of watching his every move, I decided to drop in to see if they could see him and check his vitals. I've never been to this vet before but it was Sunday and they were the only non-emergency vet open. There were several people hovering around the desk for various reasons yet no one in particular seemed as if they were being addressed. I wait for much longer than any grown woman holding a dog in her arms and sobbing should have to wait before I approach the counter and say "I need to see a vet." One would have thought I'd personally attacked the mother of the woman behind the counter based on the rude tone behind her response of "why?". I was then told that they have back to back appointments and if I wanted to euthanize my pet right then, I wouldn't be able to go back into a room and be with him but I could just DROP HIM OFF and leave him there. {{crickets}} What the Hell did I just hear?!! Not only did I never mention euthanasia, I certainly wouldn't treat my dog like my damn dry cleaning if I had mentioned it. I, of course, MUST have heard them incorrectly because this isn't Bizarro World 2.0, after all. Well, based on the "sorry for the misunderstanding" portion of the conversation, it is confirmed that I did not hear them incorrectly. I don't know what kind of vortex I entered when I walked into that building that day but I will never be entering it again. Anyone with information as to what lead up to those events on July 2, please contact me. I have started a Facebook group called Bizarro World 2.0. Read Less

Wellness plan is a waste of money(Approx $500/yr). The vet told me it covered everything necessary for teeth cleaning and then I tried to call to schedule the teeth cleaning a month later and they told me I would need to pay for a blood test to be sent to an outside lab which cost a bunch more. Worst company ever. Wont be going back Read Less

Love Banfield. As I was going to work, some a-hole in front of me was speeding and hit a kitty who was trying to cross the road. I saw it happen and it just broke me. I immediately stopped, scooped up the poor baby, and drove her to Banfield. The receptionist their saw me and came out. She was kind and caring and helped me when I could barely speak as I was crying so hard. She said she would cremate her as she was gone by that time. Horrible circumstances but they are amazing. I couldn't imagine going anywhere else. Thank you for helping. And I pray to anyone listening out their that the poor babies parents found out and she was chipped.Read Less

We take both of our dogs to this hospital and love it! Our primary care provider is Dr. Welker, but we have also had amazing experiences with Dr. Jones and most recently Dr. Haynes. One of our pups has been really sick and not keeping everything down, but Dr. Haynes has nursed him back to himself and he is better than ever. The amount of effort everyone at this hospital gives is amazing. I receive a call after every appointment to check up on how my pups are doing after their appointments. I also highly recommend their Wellness plan. It is so nice just paying a small monthly fee to be sure that I can always take my pups into the vet without having to pay out of pocket for anything that is preventative and no office visit charges. Thank you to all the staff at the Renton Landing Banfield. Love, Miles and Geno Read Less

We have been coming here for 5 years and we feel like family when we come in. Katie and Heather at the front desk always ask how we and our dog are doing. They genuinely care about all of us! The rest of the staff is great too, all of them make us feel very cared for and they have been willing to help work with us when money has been tight in the past. We wouldn't go anywhere else! Read Less

They are so friendly here and always so knoweldgeable! Most important- the lovable interaction they try to have with my pet. I also love the phone call reminders I get. I am very forgetful- It really is the best quality care I could ask for my princess!! Read Less

I was glad that the prices for services here in Ban field The Pet Hospital were not high at all and where in a rate where I was able to take care of the bill. Thanks to the staff they were very helpful! Read Less