Green Lake Animal Hospital

I moved to Seattle in 2009. Even though I have a closer veterinary hospital in my neighborhood, I have brought my dog to Greenlake Animal Hospital since our relocation. My dog has had her annual, now semi-annual wellness exams at Green Lake Animal Hospital, as well as emergency diagnostics and surgeries. The compassion of the Front Desk Associates, Techs, and Providers was always felt. They always provided quotes and realistic expectations prior to diagnostics and procedures. Therefore, I was never surprised. They treat us like we are part of their family and they provide us with excellent care. Read Less

SVA has really gone above and beyond re: it's care of my dog Sophia. She is a special needs dog and they have coordinated with other vets, have stepped in when needed and provided really helpful advice. Plus they are open on weekends! So helpful! They have also cared for my other late dogs, with the same experience and compassion. I like that they are local and that they are a group of vets so that they can confer with each other and share resources; their other clinics have stepped in to help when Greenlake was not available. The assisting staff and front desk is professional, friendly and competent. Read Less

Dr. Mortimer and Dr. Day are fantastic. I have a 120+lb 3yr American Bulldog, and it is hard to find a veterinarian that makes us both feel comfortable. All too often I have come across vets that are too afraid to even do a thorough assessment of my pet just because of his size. Read Less

10 years ago Green Lake Animal Hospital took a chance on me and hired me right out of college with no experience to work as a veterinary assistant. Now, 10 years later, I am a veterinarian in Denver, CO. They helped me develop my clinical skills, helped me get into veterinary school, and showed me the type of veterinary professional I wanted to be. I still think about the Green Lake Animal Hospital team all the time and always strive to make the hospital I'm currently working at as great as they are. In my decade of working in the veterinary field, I've never come across such an outstanding hospital. To everyone in the Seattle area, there is no hospital better than this one. Thanks for everything you're done for me, Green Lake, and here's to the next 10 years! Read Less

The most important thing about finding a great doctor for your furry children is trust. I don't care how much it costs (though the price is reasonable) and I don't care how far (though it's not far and they have parking) - I just care that the people I trust care about the well being of my babies and are brilliant enough to make those decisions.I am the second generation in my family to be loyal to this clinic, my Mom brought her babies here and now I bring mine. I could go on and on and point out various occasions where Dr. Mortimer saved my furry children's lives, how much he cares, how he is always up on the latest and greatest in his field and what a lovely human being he is. (Though all the staff and doctors I have dealt with here are top notch).But I will simply say this. If this clinic was 2,000 miles away in the middle of an arctic tundra and cost a gold bar at every visit - I would STILL go there. THAT is how much I trust my vet and the wonderful people at this incredible establishment.Thank you all for being incredible at what you do! Read Less

We love Dr. Mortimer and all of the staff at Greenlake Animal Hospital. We also used to go to Ravenna Animal Hospital (part of the same group). Super caring, knowledgeable veterinarians and wonderful tech and admin staff. They've helped us with complicated cancer surgeries and treatments as well as routine wellness. We've seen a lot of specialists and this crew tops them all. Read Less

I have been coming to GLAH since mid-1970s; it was recommended to me by someone who worked there - she was completely awed by how good they were (her previous job was with a vet who smoked in surgery - yeow!). I am very satisfied with everyone who works there Read Less

Friendly staff and Veterinarians. Will miss them very much now that I am no longer working in the Green Lake area. Would recommend them anytime. People may argue that they are expensive - but I can tell you that the care they provide is well worth it. Dr. Mortimer, Dr. West, Dr. De ~ all awesome. They work hard and really care. If you ever have an issue or you feel like something is missing, speak up and they will listen. Also, kudos to the nursing staff and receptionists for everything they do. They have always been helpful. Read Less

Dr. West and staff are so great and always cheerful! Dr. West takes her time with us and our now 2 fur babies and makes sure to answer all questions and concerns. The front staff is always so happy and ready to help. Read Less

I have never had such a positive experience at a veterinary hospital or clinic before! The staff and vets are top-notch - to the point where I wonder if my dog is getting a better medical experience than I usually do :). We just moved to Seattle a few months ago, and they helped my pup adjust to the transition (and a renewed separation anxiety) without immediately resorting to prescription meds. They are very attentive and helpful, even over the phone. My dog usually freaks out at the vet, but for some reason she was calm in the waiting room and even tried to make puppy friends! Read Less

I just adopted a 2 year cat from Seattle Human Society and got a certificate for a free initial exam with certain vets. I am so fortunate that Green Lake Animal Hospital participates in this program. My new cat and I were treated courteously by all the staff. They spent time with us to hear my concerns and offer suggestions. I never felt rushed and all of this for free. I even got a follow up phone call to check on her. Now if my cat should develop an issue, we are established patients. I know where we are going for my cat's exam next year. Read Less

Gave my dog 8 months more than she was expected to live. Dr Edwards diagnosed her and came up with a more aggressive cocktail than Urban Animal. She lived 8 more good months before her heart gave out but during that time the team at Greenlake Vets were empathetic, caring, listened  and gave sound advice. Pet medicine is never cheap but if you're going to spend that money you should spend it somewhere where they really care about your pet. Read Less

I felt the service at Green Lake Animal Hospital was a terrible experience. Dr. Lisa Edwards did not take the time to really examine the cause of my dog's snore paw. She briefly looked at it and told me that it could be several things causing the problem but did not really explain or go into any details. I mentioned to her that my 8 pound dog runs and walks on dry grass and that she had a problem with cheat grass 2 months ago. She did not know the exact cause but prescribed antibiotics and antihistamines.  During the 6-7 days of taking the medicine, my dog was still in some pain.  After the 8th day, I noticed that my dog was having more trouble walking again and was licking her paws quite often.  I examine her paw, the same infection  area had gotten worst.  The infection area between her paws had a pustule.  After removing some of the pus, I found a very dry grass seed inside her skin and removed it. Now the infection is healing with each day passing.  Also after the exam, the vet left the room.  I waited an additional 35 minutes, I had to come out of the exam room and ask someone to come back and finish clipping my dogs nails.  I found this was not professional to keep me waiting so long and to charge $27.00 for the nail clip that took only 3-4 minutes.  Normally I can get this done for $10-15 in other places but thought I would be nice to get this done since I was here.I would NOT recommend this place to any one after my experience here.  This was a very big costly mistake of $180.00 and hope that everyone will stay away and should do further research before searching for a veterinarian.  I would have given no star but that was not an option here. Read Less

We brought in our newly adopted kitty, who was underweight and had a fever. I really appreciated how responsive the vet and vet tech were. We received multiple follow-up calls that afternoon and the next day checking in on her progress, and the vet took the time to really explain everything. They also let us come back for a free follow up to get her temperature checked again and learn best practices for giving her antibiotics. She's now eating a lot more and seems to be feeling much better. The one small thing is that their parking lot can get full, so you might have to look for street parking depending on the day. Read Less

Dr. Mortimer and the staff at Greenlake Animal Hospital have meant more to me than I can possibly express. Be it routine check ups, emergencies, putting my 17 year old dog to sleep, new puppy appointments, they have been compassionate, loving and so incredibly knowledgeable. I trust them 100% with my fur babies Read Less

Love them! Open 7 days/week. Nursing staff is especially affectionate and strive to make the veterinary visit as least stressful as possible for the canine/feline patients as well as their moms and dads. Highly recommend them. Read Less

They have been excellent in managing the care for my dogs. We just moved up to the area and had a dog emergency and they were fantastic. Caring and loving and treated us like we have been long term clients. Very happy to have found them!Read Less

This is a place where people REALLY care about animals. Even the receptionists are extremely knowledgeable, and understand that your dog or cat is your baby and you would absolutely die if anything happened to them.I found Green Lake Animal Hospital through a friend's recommendation, and went with my shy, skittish rescue dog. Xena is a lab/boxer mix, so she's not exactly little.From the receptionists to the vet tech to the veterinarian herself (we use doctor Edwards), they all got it, and were extra gentle. But they all had steady hands because it was very clear they knew exactly what they were doing.Within just the first two months Xena had a ton of visits - she needed every single shot updated, was treated for Kennel Cough, then tapeworm, then an eye infection! So we've gotten to know this place pretty well.They don't force you to get a full vet visit if you don't need to, which saves time. For example, dropping off a fecal sample to see if your pup has worms. Or calling and asking for a refill of medication.It's very personal care, too. I had a vet tech call to make sure Xena's eye infection had cleared up. And on the next visit, one tech said she would grab a vet to make sure the eye infection was gone, just in case. And they didn't charge me for a full visit.When we came in to update her shots, I had a tech spend 25 minutes with me discussing my dog's diet and weight and my concerns as a first-time dog owner. And, they'll send you email or text reminders when your pet is due for shots or follow up care. And they have pet medical charts available online.One drawback - all the care they give each pet and their family (and they really care for the families too... They've takes me through a bunch of stuff over the phone when I'm freaking out about something or other!) means you might have to wait in the waiting room a little past your appointment. When this first happened to me, I was only seen a half hour after my appointment time. I was so upset... Until the next time I visited and the staff went the extra mile for me.Another thing - they tend to be slightly more expensive. But they are up-front about the pricing if you ask. A standard vet wellness visit costs $69, and shots are around $35. Read Less

I came here since one of my good friends took their kitty here. I love the staff. They're so friendly and empathetic. I love seeing such a community that the clinic has built and the pets you get to see are REALLY CUTE. Great service, a bit $ but worth it because my kitty gets very good care here. He's an old 16 year old black kitty. Read Less

So great. My dog is extremely nervous to go to the vet, and here the vets and techs are very patient with him, even sitting with us on the bench for visits since he's too scared to leave my side. They really care about the pets health and have even not charged me for visits when my dog didn't need care beyond a quick check on a cut. Other vets really nickel and dime for visits, but here I really feel like they have the animals well being in mind. I'd highly recommend bringing a pet to Greenlake animal hospitalRead Less

Took them three days to return my call about refilling a prescription for my puggie. When they did, they still had things screwed up and refused. I have always had good luck with this clinic in the past. This time they totally suck Read Less

I NEVER write reviews but my experiences at Green Lake Veterinary Hospital are so fantastic I must in good conscience write this. I have been a client since the late 80's or early 90's. My first hugely impacting experience was when my beloved Australian Shepherd, Bacall, had to have her life terminated because of cancer in her heart that was rapidly progressing throughout her whole body. I was accompanied by my adult children while Bacall was placed on a comfy blanket so we could all sit cross-legged close to her. We were also accompanied by our veterinarian, Jeb Mortimer, who joined us in the cross-legged sit-down. He gave us all his maximum love and guidance. Jeb is an amazingly gifted medical practitioner and also a beautiful human being. Also, the whole staff constantly gave us 100%. (Where do they find these wonderful people . . .?) I cannot imagine a more uplifting experience during such a difficult time. We also brought in our new rescue, Blossom, and she needed undescended baby canines removed surgically. Again, the ultimate in medical care and service - and love. Even the after-care medication was cut into 1/4 size pills (she weighs 9.3 lbs.) to make my care of her easier. I didn't need to go search for pill cutters or knives and wonder if I was giving her the correct dose. I also received a personal call from Jeb to report on the surgery, photos of her mouth during the procedure, and an impossibly-thorough after-care instruction packet. I then received a follow-up call from the surgical staff the morning after her surgery to check on how she was doing. It just can't get any better! It boggles my mind to consider how the whole practice and staff is so superlative. And to work with such a gifted and loving human being as Jeb is pure special frosting on the top of the cake. These kind of gifts from Green Lake Vet Hospital need to be noticed, appreciated and valued. Read Less

Hands down the Best Vets in Seattle!!!! This group of vets talk with one another about their 4-legged patients. They talk and come up with several alternatives to helping your pet regain their health. I can't imagine going anywhere else. Read Less

A 15-year old, otherwise healthy dog seen by Dr. Richardson for a new prescription for rimadyl, an arthritis medicine similar to over-the-counter ibuprofen. After a complete well-dog exam, and obtaining a full set of labs for $250, he would not fax or call in the prescription to any outside pharmacy. Imagine your own physician requiring that you purchase any prescribed medicine directly from them, and not allowing you to obtain the prescription from Costco, or wherever you chose to fill the prescription. In human medicine, this is unethical behavior, and it seems unprofessional for a veterinarian. Read Less

My wife and I have been taking all our animals (2 cats and 1 dog) to several other area clinics for many years (including Rainier Vet, the Shelter on Dravus, among others) and they have been great. We moved to Greenlake area a few years ago and grew tired of the commute so we have taken them to Greenlake Animal Hospital several times. Although we had a few positive experiences early on - this place is not what it appears to be (or used to be. For starters, the owner owns MANY other animal hospitals and have noticed that the existing fees have increased significatly (pills / medications) and have come up with some new ones. For example a ""dispense"" fee where they charge $11 just to GET the pills for you. They will tell you that ""other clinics do this too"" (because the owner owns those other clinics). When I finally decided to order my pet meds through a reputable online company they refused to give them a prescription for me and said it was ""against the law"" and that I ""shouldn't trust those online companies anyways becuase you never know what you are getting.... (etc)"" while in the meantime my cat gets very ill without his medication. I am left with a dilemna. I must either accept it and either (A) go back to them for medication, which I they think they rely on because my cat must get a (expensive) check up before they will even give me the pills or (B) start the process all over again. I strongly recommend going somewhere else! Read Less

My dachshund became suddenly seriously ill the weekend before last with what we later found was a terminal autuimmune disorder, attacking her b-l-o-o-d cells (why is this considered an inappropriate word?). Even though she wasn't exhibiting very clear symptoms - something just wasn't right. Dr. Mortimer trusted my instincts and ran some tests. He marvelled at how sweet my dog was. Most vets seem so clinical and detached - but with him, it's obvious that he is a real animal lover. Unfortunately, Dr. Mortimer was gone for the weekend, but he spent extra time with the oncall vet, explaining everything. When her condition worsened and we had to call the other doctor, he was ready for us. When it was revealed that she had a b-l-o-o-d disease and needed a transfusion, they sent us to a critical care clinic who could give the transfusion. They called them and faxed her records over there and they were waiting for us when we arrived. Ironicially the vet, who happened to be working there that day, was Dr. Mortimer's wife, who was also very compassionate. Dr. Mortimer didn't forget us - he contacted the critical care clinic every single day that week, to check up on Ernestine. The day we had to euthanize her (which was so very painful beyond words), he called us just hours after it happened, and left this really sweet message, offering his condolensces and reassured us that we made the right decisions (tried our best and knew when to let her go). We even received a beautiful card from the clinic, personally signed by him, another vet that saw her in the past and the staff. I really can't say enough about how wonderful Dr. Mortimer has been. Read Less

Dr Mortimer helped Luna and I get through a difficult time. He was willing to listen to every suggestion and question I had and helped me make the right decision. I really appreciated his sensitivity to our feelings while giving us all the options available. He honestly talked about the outcome of her prognosis and sought out all options while allowing us to make all the decisions along the way. He understood the dichotomy between quality of life and my want to hold on. I will continue to take all my pets to him because he truly cares about them and my attachment to them. Read Less

The vets are fine, but they will lecture ad naseum about brushing your dogs teeth and tend to recommend a lot of tests. Where they really fall down is in service. The desk staff is surly, they are always running late, and tend not to set client expectations properly. After multiple botched appointments, I opted to take my pets elsewhere. Read Less

Dr. Jeb is a great find. He listens well, is very attentive and obviously loves animals. He is thorough and always explains why he recommends certain treatments. The services are not inexpensive, but I find it's definitely worth it for the services my pets receive. Read Less

After bringing my Golden to Greenlake Animal Hospital for 16 years; for everything on a regular basis - the one time when he was old and extremely sick they were ""too busy"" to see him. I felt that after spending 16 years and thousands of dollars with these people there would have been some effort on their part when I told them that Bud was very sick and needed to see someone immediately. There was absolutely no loyalty to a longterm customer. Their response was to tell me to call another clinic. When I told them Bud had been seen there for 16 years, that I would be willing to sit in the waiting room all day to wait for an opening, that didn't mean a thing to them. Not how I felt a long term customer and a dog that they always seemed happy to see would be treated. Read Less

I have a used dog that I picked up 3 years ago, he is now 9, old grumpy and doesn't like going to the vet. I started taking to Greenlake Animal Hospotal and Jeb because it was close to home, but as luck would have it, also got a great vet. Jeb understands that even if my dog has ""issues"" he is still a part of my family and an important part of my life and treats both of us accordingly. As my dog gets older, I am going to the vet more and more, and am glad I have a great one. Read Less