I have mixed feelings about this place. I will still go back when my dog needs care, so my issues aren't enough to switch vets. To put context around this review, I look more critically at businesses ... Read More
I have mixed feelings about this place. I will still go back when my dog needs care, so my issues aren't enough to switch vets. To put context around this review, I look more critically at businesses that provide services that are really important to me; where the consequences of a mistake might be that I eat a bad meal vs. a medical mistake, my expectations are higher when reviewing the latter. On the pro side: There is genuine caring here, which is a big deal when your pet is stressed out by a trip like this. And I've trusted the medical advice that I've gotten (we've seen a variety of providers here, all good). The vet techs, who end up doing most of the basic handling on a standard visit, are great and really care about us. The overall feel is comfortable (again, important for my high-strung dog).On the con side: It is disturbing to me that they have a tough time keeping track of details. I've asked about details from prior visits (specific items we've purchased, care we've received, etc) and it takes a long time to get an email response, and often it doesn't adequately answer my question. So I called, to ask more questions, and got incorrect information back. I only figured it out by digging up an old receipt. I now realize I just need to keep those documents easily accessible instead of relying on the roulette of who answers the phone / email.On another occasion, I had approved an additional procedure while my dog was under anesthesia, and they did not perform it. They stated they were confused about whether I had approved it, but I never received a call asking to clarify, and they seemed to not know what I was talking about when I asked about it, after which I got a call that they thought I had not approved.We're not talking negligence or anything like that! We will still go here - I just need to adjust my expectations somewhat. The level of caring is genuine, and that means a lot. Read Less