It's hard to imagine a more caring place to look after our two cats. Dr. Schuldt personifies kindness and empathy towards our boys, and goes to great lengths to make sure our concerns are addressed and followed up in detail. Her assistants have all shown confidence and care in handling cats, and as a result our two, while perpetually wary of the unfamiliar environment, seem relatively at ease and cooperative with whatever procedures are required. An outstanding care center. Read Less

I guess what I'm saying is. If a Client calls clinic with a emergency. With no funds at that moment. Should at least be able to talk to a vet.to see if any meds can be given. The clinic with cats records are the only people that know what is going on. The receptionist brush me off by telling me to go to an animal ER Hospital. I dont know how many times I told receptionist I had no money . And that was not going to happen. U need $150 just to 2alk into animal hospital. I bagged her to please let me talk to a vet . Or call my vet . Please and have them call me. She sent my doctor a email. My cat has congestive heart failure heart disease. My cat developed a blood clot that paralyzed the lower part of his body. He was dying. I needed pain pills for him at least. By the time doctor received email and ijayed pain pills. It was to late. 😖 It killed me watching him suffer. Maybe the clinic or vets hopefully can learn something from this. I do love the doctors at cats exclusive. But I really feel that the staff up front could be trained a little better.more to stories. But I think enough said. My point was made, I hope.. Read Less

We love this vet. We have taken our two cats here ever since we moved to Shoreline several years ago. The staff are wonderful with the cats and treat them like their own. When one cat suddenly became ill and we discovered several deep, infected cuts on his abdomen, Cats Exclusive was able to get us in right away. They took great care of him and called several times to check on him after we'd taken him home following his stitches. And his two follow-up appointments were free! I don't know how they compare with other local vets in terms of price, but the level of service is outstanding and we won't take our cats anywhere else! Read Less

Great people who work there....really get a feel they love taking care of your beloved fur babies.....my friend and I both have had good experiences there as much as you can when your cats are ill....thanks Cats Exclusive! Read Less

I take my cats here when they need a check up or having something bothering them. The people working here are so friendly and helpful and really seem to care about the jobs they are doing. They also have a little shop attached and this is helpful because I can pick up anything the vet recommends to me and also get a peace offering for my cat before we even leave the office as they have oodles or toys and treats! My cats feel more comfortable here and so do I. Read Less

This is a great clinic for cats. The staff is warm, caring and attentive. They treated my new kitten very well. They are thorough, answer all questions, interested in learning about myself and my kitten. I felt like more than just a client here. Read Less

I have been a client of this clinic off and on for twenty years.  Some of my cats have received very good care from Cats Exclusive.  The vets I have dealt with there have for the most part been knowledgable and competent.My issues with Cats Exclusive are:- Turnover. I like having a longterm relationship with a vet, but here the relationship is with the clinic, not the vet. I'll start seeing one of their staff vets, like him or her, and then find that he/she has moved on and I have to start over with a new vet.  This has happened several times over the years.  I can't even remember the names of some of the vets who treated my cats.- Cost. This clinic is expensive.  They are also sometimes a little, um, overly businesslike in their dealings with clients. I have spent literally thousands upon thousands of dollars there over the years, and have never, ever not paid a bill, but they still treat me like I'm potentially going to stiff them. It's another way in which I feel that there is a certain lack of commitment to client relationships and client satisfaction.  I've been with them for years, but I don't seem to be recognized as a longtime and loyal client.  I was even told once that I could not pick up a cat's ashes until I'd paid the balance due of $4 from his euthanization. I no longer remember why there was a $4 balance due, but I will never forget fighting back tears while digging through my wallet for four lousy bucks while the receptionist stood there with my cat's ashes.  - Lack of a customer service orientation.  I get that their focus is on their patients more than their patients' owners, and I don't mind that, but I really have wished on more than one occasion that they would give me even some small indication that they value my business and value me as a client.  My worst experience with Cats Exclusive was a time when I found and rescued a stray kitten with a prolapsed rectum.  I took her to the clinic on my way to work the morning I found her, and asked them to examine her, give her a bath and let me know what her prognosis was. They insisted that I had to pay up front, because apparently they thought I was just going to abandon her there (another indication that, despite the fact that I'd been their client for over a decade at that point, they really didn't know me at all).  So I left a hefty deposit with them, went to work, and called them later in the day for an update.  The vet who examined the kitten got on the phone with me and rather coldly suggested that the kitten was in bad shape and since she was a stray it would probably be better to just put her down. Again... clearly, they had really never bothered to get to know me.  I informed them that I had no intention of putting her down, and that I would be there to get her shortly.  I left work, went and got her, and took her to another vet to be cared for.  It took a long time and a lot of effort (and a lot of money) to get her well, but she did eventually get well, and she lived a long and happy life with me.  I didn't return to Cats Exclusive for a couple of years after that incident, because it left such a bad taste in my mouth.I have recently moved to another part of the Puget Sound region and I will likely switch to a  vet that's closer to my new home.  I wish I could say that I'm so loyal to Cats Exclusive that I would drive any distance to get my cats cared for there, but that's just not the case.  I am no more loyal to them than they are to me, which is to say, not particularly. Read Less

Back in Irvine, I dreaded going tp our cat vet because of Nurse Ratchet. The experience at Cats Exclusive has been different.Everyone is so friendly. They make you feel welcome. There is even a tea station and water dispenser in the waiting room. There is also quite a good amount of books on the shelf and *current* magazines on the tables. The wait to see the vet didn't take long at all. Cats got their exam and shots, and we were in and out in no time.The nice thing is the office called the next day to check up on our cats, to see if there were any issues as a result of the shots. I appreciate that a lot. Fortunately, there were none.They also offer cat boarding. We have boarded our cats here before, too. Pricing is comparable to what we paid in Irvine, so I'm assuming it's a pretty standard rate. Our cats came back happy with no issues at all.Our cats do have some dental issues, and I was happy that they didn't try to strong-arm us into getting the work done. They merely suggested it and provided an estimate.Cats Exclusive has been around since 1980 or so. That says a lot. I highly recommend coming here to ensure your feline friends are getting the best care. Read Less

By far the best veterinary experience I have ever had. I drive a long way to go to this clinic with my cats. They come home relaxed instead of stressed by the visit. The staff is amazing and Dr. Mattick is so gentle and kind that my cats roll over and purr during the exam. She also gives the most thorough exam I have ever experienced. All the doctors here that I have met are wonderful. I know that everyone here really cares about the well being of my cats. Read Less

I've had two experiences where my cat, Wisteria, received excellent, compassionate, and comparably cost-effective care:We were new clients when Wisteria suddenly became ill to the point that she couldn't eat or keep weight on. The Cats Exclusive vets collaborated to make sure she was receiving the best care, and made an effort to keep costs down by using the least expensive tests that would give the most information. I also received phone calls every day from the front desk and veterinarians themselves to check on her progress. Thanks to their comprehensive care, Wisteria completely recovered and I felt supported throughout the process.More recently, Wisteria needed a dental with extractions. I was really stressed out about the cost and risk of anesthesia, but the staff helped me find ways to reduce the estimate, and the veterinarian called me later to answer any questions and concerns. The next morning they called to say that Wisteria was finished and doing well, and let me know she was the very first procedure so that I wasn't waiting around and worrying all day. Cats Exclusive is truly in it for the cats. I disagree with the reviewer that states they nickel and dime, as they made sure that higher costs were not a barrier to receiving excellent care. Having worked in a value pet clinic myself, I understand the desire to want to pay less; I still believe that those places can provide great preventative care. However, based on my experience, I will be taking Wisteria to Cats Exclusive. After all, what is a few dollars more compared to the life of your best friend?Bonus: They have coffee! :) Read Less

The purrfect place to bring your kitties if they need a check up, if you need a safe haven to board them while you are out of town... or just to keep them healthy year round. Everyone there loves cats so much... that they all made a career out of it! Side note: A great place to work too!Read Less

I used their service for my cat one yr ago . It was very expensive and I had to pay an extra 10.00 dollars a day to have someone play with her a few min's a day . She was in a cage the whole time..... 12 days. In my heart I know that it traumatised her... She was a different cat when I came home. She was 21 years old when she passed away a few months after the boarding experience. Not souly blaming Cats Exclusive but..... She was a very healthy cat when she went in for boarding.... But I believe it manifested a deeply depressed cat. Read Less

Bonnie and I would like to thank DR. Alviar and all the Staff at Cats Exclusive for all their Care and Compassion shown to Ourselves and our little Isis who just recently passed, Dr. Alviar showed wonderful concern for us in the difficult decision of letting our Isis go, and she allowed us the time to say our good by's and cried with us. I can say enough about the wonderful care and consideration, shown to us by every Staff person we met, This is a wonderful facility with wonderful people, God Bless all of you, and thank you from our whole heart. Frank and Bonnie Starr In Memory of Isis Starr Read Less

When I told them I had insurance, they inflated the costs of routine visits. Go in for a dental exam, leave with a $1200 quote for a full mouth extraction. The exam itself also cost $60. I've since seen two other vets who've provided free dental exams and note minimal decay with need of two extractions (both provided the same diagnosis, independently of each other)... One charges about $600, the other $400. I had good experiences prior to getting insurance, so at first, I chalked it up to the vet there, Janet, being a bit overzealous and later spoke to another vet, Jessica, about an international health certificate. Again, after researching other options, I've found Cats Exclusive to be inflated to double and sometimes triple the cost of other vets in the area. This was definitely not an issue prior to reporting my insurance to them as I did my research then, just as well as now. Cats exclusive tried to steal money from my insurance co and reduce the services my cat can fairly recieve. These people make me sick. Read Less

I cannot speak highly enough of the staff at Cats Exclusive in Shoreline. I have a wonderful, loving little boy, Dodger, who HATES going to the vet. We went in today for a basic exam and were happily greeted at the door. Upon entering the room is when I think it hit him, "NOT THIS PLACE!!" I'm sure is what he was screaming. The nurse was very understanding and not freaked out by his loud vocals and hissing. I cannot say the same for myself. It's hard to see my loving, purry baby scream like that (especially when no one has even touched him yet). We went over the questionnaire and she explained to me that I did not have to be in the room for the exam and vaccines. So when the doctor arrived we went over the exam, I left the room and browsed the wonderful retail store while I waited for them to finish. Finally, they called me back. They successfully administered his vaccines and there were no casualties, lol. They couldn't have been more assuring and comforting about his crazy behavior and how it's normal for some kitties to react like that. Once we were home I gave him his new toys that I purchased at their shop and he was immediately happy again. Thank you everyone at Cats Exclusive, and a special thanks to our nurse and Doctor Kathryn Mattick.Read Less

Due to the condition of our cat, she needed shots and wound care, we decided to have her stay with Cats Exclusive Veterinary Center when we needed to leave town. Everyone was nice and very patient with us. So even thought they are a bit chaotic when it comes to paper work, we still decided to give it try(also we had no other option). To make sure things would go smoothly, we typed and printed every admission form, so everything was clear, no messy handwriting. However, when we returned, we found out that our cat didn't received the "Combing Session" we requested. Instead, they gave her the Play Sessions. You might think "what's the big deal? Your cat received some nice service nonetheless". However, for a cat who wore a cone and could not groom herself properly, 3 weeks without brushing was a bit deal. More importantly, when we expressed our frustration, they looked through the admission papers and said "we can see it here you checked "Combing Session", but we don't know why we did the "Play Sessions" instead. Then, we were told "so the services's been done, what would you like to do?" We asked "so was she at least been brushed during the play sessions?" Again, the person looked through the paper and said "I am not sure". We felt like they wanted end the conversation, so they quickly offered to refund the difference in price. We told them we didn't really care about the price, we would just like to know what was wrong. The person went back to talk to someone and came back to offer us the full refund for the play session. At that point we really felt they didn't really care and wanted us to just take the money and leave. We were frustrated that no assurance on someone will look into it to see where it went wrong!! We really like the facility and the people. However, we really think with so many people and change shifts, they really need to come up with a better system to keep track what's happening. Otherwise, who knows, this time it's the wrong service, next time it might be the wrong medication! Read Less

Best cat care anywhere. Dr. Fligiel saved my girls lives when they got into our dog's medication. When I called to see if what I thought they got into might have hurt them, wasn't sure who or both kitties, I got an immediate call back to bring them both in for treatment. I was met in the lobby by nurses waiting for my arrival. They took them back to start with toxicity work while I met with Dr Fligiel. She explained why the Rimadyl was so dangerous to cats, what might happen, our action plan and things to consider. Great detailed information but never once forgetting that these are my kids. Her warmth and caring while trying to address an urgent matter was amazing. Pleased to say Tonya and Mickey are doing well, thanks to the great ICU care of the nurses and Dr F. Mickey had complications that became a real challenge, even required a second stay just to be safe. As of this morning, Mickey even ate her breakfast so things are on the mend. If you have a cat, you need Cat's Executive. My deepest thanks to Dr. Fligiel, Kelsey, Sharon and all the other nurses that did such a great job with such care. Can't recommend them highly enough. Highly knowledgeable and deeply caring. Not just for emergency health issues either, even for annual exams, teeth cleaning and the best supplies anywhere.Read Less

I brought my 5 year old cat in for a second opinion on an issue with longstanding allergies. The allergies had gotten worse one week resulting in a near infection, so I brought her to a cat clinic to make sure it was not, in fact, an infection. The vet there issued me a slew of medications and told me to stick her in a crate to treat her with a nebulizer (Which she absolutely hated.) twice a day. and prescribed hypoallergenic cat food which is nearly $60 dollars per 7Lb bag. Her symptoms cleared, (I really had no issue giving her the medication) and she returned to her old self. Still sneezy occasionally and talkative. But there was no way of knowing WHAT medication did the trick. And still, we are not sure what even caused her allergies to get worse. She refused to eat the hypo food after a few days, but as soon as I put her old stuff in front of her, she ate well. The previous vet would not hear out my concerns regarding her other health issues (IE: That because of her odd kidney size and placement, she should have her blood tested whenever she is ill) and the thought that we wanted to move both of our kitties to a raw diet. Dr. Stern and her staff were very kind and listened patiently as I described her, admittedly, extensive history, and gave some thoughts on the whole situation and agreed that if her symptoms were based in the food, a raw diet may solve that. Currently all she has is an issue with wax buildup in her inner ear(s) from her allergies which has caused infections and a lot of difficulties in the past. She gave me the options on treatment, one of which would be to give her medication over an extended period of time, or the second (more expensive option) to go in and remove the wax ball (Which had hardened like a stone and rest against her ear drum.) Dr. Stern made it very clear what the risks were with the anesthesia and procedure (they aren't too bad) and let me choose. I have chosen to have the "surgery" instead, because she has been through so much in the last year with medications and issues/adventures that I want it to be the shortest route for her. I want to let her be at peace without having to suffer through an extensive medication regiment. We haven't done the procedure yet, as Dr. stern said there was no issue that was life threatening, so we can take the time to save for it instead. I appreciate that the staff was patient and understanding with my concerns for my youngest and very loved kitty.Read Less

LOVE all the veterinarians and nursing team! Definitely a whacky crew of people but they know cats and feline medicine!! My 19 year old recently had all her teeth removed because they were causing so much pain. I'm a worried huMom and a veterinary nurse who's not used to being on this side of the counter (read not in control). The whole team was amazing; caring and soothing to me and Bug, who has not been away from me (in veterinary hospital) since she was 10 days old! I cried like a baby leaving her but I NEVER had a doubt she was in the best hands ever!!Read Less

Absolutely the best place in the Seattle/Shoreline area to bring your 4-legged friends. Knowledgeable and caring vets and staff, and a well-run facility make this THE place to come for any veterinary needs you and your companions may have. HIGHLY RECOMMENDED.Read Less

I have always loved Cats Exclusive, until now. They say they love cats and are here to help them, but that is only if you have the money to pay them up front. I have found myself in a difficult situation financially and one of my cats became very ill but they refused see her because they won't accept payments. My baby is suffering because of my financial difficulty and these people won't help her. How humane is that? I have tried everything I can possibly think of to get money to pay for a vet to see her and can't find one who isn't in it for only the money. I am at a loss and totally disgusted with this place now. They lost my respect and my future business. Read Less

Had been a very happy client and very strong supporter for 8 years until today. The terse/abrupt attitude of the new front desk gal was the last straw for me. The past year (2014), I have observed a large decline in professionalism and an increase in turnover, indifference, client criticism, condescension, arguments, and arm-wrestling from front desk staff and one particular vet tech when scheduling appts, drop-offs, boarding, and pick ups. Yes, they are open 3 evenings during the week until 8PM...but attempting to schedule a pick-up or drop-off after 5PM can be difficult, depending on who takes the call. I'm very unhappy. Voiced complaints to doctors and staff have resulted in little change. Hard to make improvements when no one sees a problem, esp when the customer leaves. Read Less