I would definitely stay far away from vca in silverdale! I took my dog in there this weekend with all of his records and xrays from his normal vet. They are way over priced, the tech argued with me about my dog being up to date on his shots( he is current), pushed tests my usual vet already ran. Needless to say, I paid $100 for them to tell me they would be a glorified over night babysitter for anywhere between $1900-$2400. Definitely not impressed and I will never take my dog back there ever again. Read Less

The lobby is clean and the staff are super nice. They are quick to triage the incoming animals and get them seen as soon as possible. They offer a print out of the recommended plan along with costs and don't push for tests which are recommended but not required. Read Less

We took our cat Bailey in and she was taken back immediately. Everyone was very nice. Our vet Addie was very sweet and sympathetic. She walked us through everything we could do and should. She didn’t try to push us to do unnecessary tests. She was upfront and honest that we were most likely going to lose our kitty instead of letting us believe we should continue to go through a bunch of tests only hurting our cat more. Our cat was in a lot of pain and unlike a lot of vets she wasn’t in it for the money she was looking out for our pets best interest. Even though the pain of losing our cat has been unimaginable our experience there was still good. I’d recommend this place to anyone. Regardless of us losing our girl, the kindness we were shown really helped ease the pain. Today we received a really sweet sympathy card from Addie which made my husband and I so happy to see. She didn’t have to send that card. She wrote some sweet things and this was very unexpected. It’s that extra mile that she took that meant everything. Addie, if you see this, we appreciate you SO MUCH. We miss our Bailey but thank you everyone at VCA Central Kitsap Animal Hospital. Read Less

We had to make that scary decision last night to not wait for our regular vet appointment and take our poor pup into the VCA after- hours. I'm no idiot, I know that means a big bill but I was completely unaware of the amazingly imaginative ways they can find to bleed you dry of all your money and emotions. Upon initial tests we were informed our poor guy was in liver failure and they had seen dogs not make it through this. We were encouraged to leave him for 2 days for tests and treatment. We were scared to tears. Then they brought out their bill that required a 75% down payment. We refused the second day and their hypothetical $300 buffer misc charge when it all added up to $3700. We negotiated paying for just one night to see how it turns out. About 8 hours later they called...he's fine. Couldn't find anything wrong. Probably ate something. We can pick him up at 4. Not even 24 hours later and our bill for the stomach ache/ your dog is dying from liver failure...$2000. Non negotiable BS. $600 for IV saline, $600 for US, $600 to walk in the door and see someone and so on...I am sick to my stomach. I can't imagine how bad it must be for those who bring your poor pets in without thousands of dollars to afford care and your pet truly needs it. Disgusts me. Praying on the love we have for our sweet fur family. I will not allow anyone I know take their pet there. Read Less

When I had to put my dog down, they were so supportive. They gave me time alone with her and allowed me to hold her as they medicated her. The only thing that was needed was to have a chux pad under her so that when she passed I didn't get all wet as her bladder released. I have since rescued another dog and VCA has been my primary vet for her. They have taken great care of both of us. I have purchased their Care Plan which I am not sure I will continue next year. I figured I would try it because my new dog needed her teeth cleaned and 4 teeth pulled. Over the year I think it will probably be about even on what I spend for the plan and what I would have spent if I paid for it all myself but we will see. Read Less

This animal hostpital has horrible employees especially Kaela. She seems to have an attitude and is very very rude and unprofessional I took my dog in their to be seen for his foot he was injured and I needed emergency treatment for him. When I went in I had to wait for a very long time and there were hardly any customers then I went to pay for his treatment and she would not give him his medicine til I paid. I tried to use my care credit but didn't have my account number and they made me pay cash and would not give me a refund when I found my care credit.. This while time my dog was still in pain. The doctor was very nice to my dog and I felt she treated him with alright service overall it just the other staff they need to replace them with people who aren't so rude and who are friendlier. I was very upset trusting them to treat my dog after their rude attitudes. At this Time I Will never go there again unless it's an emergency even though I liked the doctor the other staff just ruined the reputation of this animal hostpital. Luckily my dog didn't need surgery we both were very happy to leave that rude place again Kaela should not be working there she is rude and very unprofessional Read Less

This clinic rushed my very sick dog back through the double doors only later to realize they were doing nothing for him because I had to agree to some kind of financial plan and until I agreed and paid he was just laying back there. There priority is not your animal but there pockets. Consequently my financial plan ended up being $750.00 to have him put down and cremated. THE BEST DOG IN THE WHOLE WORLD, MY VERY BEST FRIEND, MY 2 YR OLD LOVE PUP IS GONE....I'm so sorry that I assumed you were in good hands with people that were doing everything to help you. Read Less

They are pretty good with my cats. I like how they segregate the waiting area for cats and dogs. The Care Club plan really cuts down the costs of exams and shots into low monthly payments. They worked with me on getting signed up with that. However, I do think one of the receptionists pocketed a $50 bill. I was sure that I handed her $200 cash. I expected money back the next day, but was told that I owed them. I told them to check their register, but whatever. Overall, I think this was good place to start. It was clean. However, I will probably drop the care plan after a year and find a cheaper alternative. Although, payments are cheap. I do believe the overall total cost of those payments are too much. It works for now, though. Read Less

Hands down the best avian vet I have ever seen. Dr. Ansorge took great care of my sun conure, and I was shocked at how friendly he was to her. I was very impressed with the level of knowledge she had. She gave us a well rounded picture of my birds health, and had a lot of excellent suggestions for him. He has a scissor beak, and it needed to be shaved down. She did an awesome job with that as well. I would highly recommend taking your bird here! Read Less

I have been into this place once for my old dog this summer and another time for my roommates cat. I wanted to bring my new dog here and was looking online and noticed they are a free initial visit so I printed it off and made an appointment. Never have I ever had animal in their primary care only in the ER. I was told they wouldn't honor the coupon. I thought that was not right so I decided to cancel the appointment as there are other vets closer to my home with better online reviews and that I have had experience with. No I wasn't only going to go there because of the free visit but because I also did have a good experience there before. There is nothing wrong with my dog she is only 4 weeks old and I was just getting a well puppy check on her and her litter mate before the other puppy goes to her forever home. So I decided to cancel the appointment and asked the girl to do so. I received a call the next day but was at work and they did not leave a message. I called back and got nothing but attitude on the phone. I asked the girl to please removed my name and number so I would stop getting calls if someone couldn't tell me why they were calling and they weren't going to leave a message. The girls response and I quote "Yeah ok whatever, ok bye" and then she proceeded to hang up on me as soon as I said "excuse me" I then called back immediately and asked to speak with a manager. The girl asked if she could get my name. I told her no you cant get my name. She said ok and placed me on hold. she then came back on the line and said that the manager was not available and she could transfer me to her voicemail. I said ok well isn't that convenient. I said I want to know the name of the person I was just speaking with. The girl on the phone said I don't know who that was. I responded by saying well then asked the other girls at the front who was just speaking with Kelli. The girl on the phone refused to ask and said there was no way for her to find that out. I said I want to talk to the manager. She then proceeded to tell me that the manager wasn't in today. I said so you are refusing for me to talk to a manager and refusing to give me the name of the person I was on the phone with before. She again repeated that she has no way to find that out. I know for a fact that's not true I am sure the person was sitting right next to her or it was her. I put in a call to the corporate headquarters to file a complaint due to the customer service but wanted to write a review as well because this type of customer service is unacceptable. I don't know what has happened to this place because they used to be so sweet. Read Less

We brought our cat, Oliver, on Christmas Day. The front desk, tech and doctor were all wonderfully kind and caring. The tech and doctor spent over 30 minutes going over all of our options. Oliver will be hospitalized and I was so impressed that they have visiting hours each day so we can visit him.Read Less

I am a first time dog owner, and my dog got sick. I had no idea what to do, or what her symptoms meant. I called this vet hospital and they were the nicest people to me. They calmed me down, gave me really good instructions, and advice. My dog now is no longer sick, and very healthy. I will always appreciate what this hospital did for me, and my dog. This is a very good place to go, it has amazing staff, and doctors. Read Less

First off I would like to say that every 5 star rating is from a person that probably works there, cause they sound scripted and nothing like what would happen if you really entered this place. This place is a dreaded place of money hungry non-caring cold hearted people. I took my dog in here and I was told if I want the dog to live I would pay the $1900 dollars. I came up with 400 on the spot having friends and family bring me money and even said I could come up with another 400 to 500 within the next couple days. They said it wasn't enough and that there was another way I could give the dog over to them and they would treat the dog but I would have to sign the dog over. I loved this dog dearly so I didn't want anything to happen especially her to die so I signed her over. I'm pretty sure they accidently sent me an email with the bill after signing her over and they just gave her antibotics and some pain meds which totaled $190 dollars. To top it off I had an investigater check into it and apparently that vet adopted my dog. Read Less

We had a fantastic visit! There was a little wait because they only had two techs here on a Sunday. Not a problem. They were really great with our dog, who didn't care for the rectal thermometer. Instead, they checked her temperature from her armpit. They were very reasonably priced. 58.75. We will always choose this place first. When we're in the area! Read Less

We brought our beloved Akita in for torshon (sp? flipped stomach) Unfortunately VCA was the only vet in the area that could take him. My wife said she felt talked down to when she arrived. Initial estimate of the surgery was $6,000-$8000. After we pleaded for help with pricing / payments, they came back with a new estimate of $9,000 - $10,000, minimum of 75% down period. They were good with the euthanasia as far as attitude and empathy, however we were told to push a button when we were ready...Who wants to push a button to have someone come in and kill a family member? Much better way to do this. Also, I understand it is a business... but we were offered a receipt .... "here is the receipt for your euthanasia." They did however take some charges off the bill. Waving some of the fees along with the empathy the Vet Tech showed us is the ONLY reason they have two stars. - My brother just went through this exact issue with his Chow.... his vet charged $3,000 for the exact same procedure. Outrageous costs associated with this place.Read Less

I just got home not long ago from taking my 14 week old pug puppy here after an incident where i thought she might have gotten something lodged in her throat or lungs. They did not hesitate to take my little baby back and start inspecting her while i filled out the form with all the information. She is fine, and listened very attentively as i explained what happened. This isnt my first pug, but she is new to me, so i may have overreacted a little. She finally coughed out whatever was making her breathing sound abnormal and was perfectly fine. The cost for the check up was a LOT cheaped than i expected, 58.75, thats half of what i was quoted at the first clinic i called that was about to close. Staff was A+. I highly recommend VCA. Read Less

We took our 8 week old kitten in because he was having diarrhea, a lot of blood in his stool, and his anus was extremely red and swollen. The Dr. Came in, stuck her finger in his swollen butt, without a glove and then told us we needed to do x rays. They were then supposed to call over a prescription to our main vet and that never happened. The staff over the phone was extremely rude to my husband. We were finally able to take him to our regular vet, The Evergreen Vet, they were able to give us medication for parasites, give advice and possibly able to diagnose the issue. Also, they said to use Preperation H on his swollen bum since it was so inflamed and uncomfortable. The issue was solved in one visit and he could have been made more comfortable earlier. We literally not only wasted a drive, but money on this emergency vet. I will definitely be spreading the negative word about this place. They only want your money. Read Less