I am so grateful that we brought our little Zeus to this hospital. They have gone above and beyond to help us figure out what has been going on with him and Dr. Backus has been absolutely wonderful. Her communication through everything shows how much she really cares about your pet and your family. Read Less

The staff was kind and helpful. They got me in same day to see my injured cat. They talked about the estimated cost with me in advance and gave me time to call my husband and discuss it. All of my questions were answered comprehensively and patiently. They stayed late to finish treatment and the bill was lower than expected. Read Less

Dr. Katrina made my sweet puppy very comfortable after he ate something he wasn’t supposed to. My dog means everything to me and she took the time to sit with me and break down his situation step by step and go through her process as well. Katrina and her staff are so personable — the nurses sat down on the floor with my pup and I while we were waiting so he’d be more comfortable and less nervous. This is definitely the place you want to bring your pets! Read Less

I absolutely love this office and staff. I had a family emergency with my husband and Dog (Kirby) at the same time. My son and I are both disabled and my husband as well as Kirby (my service dog) usually take care of me. Kirby had sticky stinky puss coming out of his ears, he was miserable. My husband called from work staing he was being rushed to the ER by a co-worker. We had Kirby checked at the value vet clinic in Puyallup and the estimate I was given was between 400 and 900 depending on how I wanted him treated. WHAT!!! I'm not the vet, How do I know what's best for him? On top of the fact that I couldn't think straight because I just got a call saying they were operating on my husband immediately. I saw a VCA coupon for a free exam and took Kirby there. I did not have to wait, they saw him right away. After they explained what he needed we proceeded to have him treated. VCA supplied the meds and explained how to give it to him at home. Can I just say that Kirby was irritable and growling but they still treated him well and understood he was in pain. Being a Shephard Chow Chow Mix most people take great precaution with him that usually involves a muzzle but the vet said he had a great temperment even in his pain. The staff dosed the first course of ear drops but Kirby refused to allow me to do it once the second dose was due. I called the office and they said to bring him back. They continued to give hime his dosages twice a day until finished with no extra charges at all. Kirby was loving the attention and started feeling much better. The Vet had cleaned his ears of the puss the first day and it never got out of hand after that. The stress I was under running to be with my husband at the ER and him having emergency surgery and then having to go back and forth for a week to the hospital for my husband and then to the VCA for Kirby. I could not have treated Kirby because he didn't allow me too and I'm disabled so wrestling him down to treat him was impossible. He sat well behaved for the staff. They are definitely trained professionals. I only paid about $250 for everything which included labs and meds. I will always go to this office. The staff was great! Great! Great! Ifeel very thakful for all their help and the staff went above and beyond my expectations. Read Less

Had a very nice experience with this practice. The Veterinarian recommended a new food. Offered positive suggestions and information on my breed of . Highly recommended. A word of caution to anyone seeking medical treatment for your pet. While waiting for my appointment today a client came in after getting a low cost spay on her pet at another provider. The stitches came apart! Two weeks after the surgery!! This shouldn't happenif the spay was performed correctly. Be very careful where you take your fur baby. ASK questions and check the state for their accrediation. Is the office clean? If the front office is filthy the surgical treatment area is PROBABLY A MESS! Read Less

I just don't get these reviews on here but each experience is different. I had nothing but great service at this clinic. Kirby had a free exam and he even got his nails trimmed. Then a month later he had puss coming out his ears. The staff was great with my Kirby and very gentle to him. They took the time out to comfort him and myself. He has the worst ear infection and would not allow me to touch him. He even growled at the workers but they knew it was just his pain talking. They were still gentle with him and continued to calm him down and work with him. I am more than pleased and will continue to come to this Spanaway location for my Kirby. I would recommend them to all my family and friends! Read Less

I have given the vet clinic multiple chances to make up for all of the horrible service I have gotten. But tonight was the last straw with them. My first bad experience is when my German shepherd had her first vet appt, the nurse did not introduce her self with my pup and grab her mouth to check her teeth. Well my pup didn't like that much so she snapped at her. So the nurse went to the back told the dr what happened and now she is marked as an aggresive dog and had to west a muzzle. Next time I brought my beagle in. He's in grest condition, especially for his age. And the first thing the vet says is "your dog looks you thin". I've worked with animals all my life, I've even worked in very clinics. My dog is a perfect weight. Tonight was the last starw. I brought my beagle in a few days ago for possible kennel cough. They said they could not give him his vaccines when he's sick, obviously. So they said bring him back within 10 days and we will not charge you an exam fee. So I brought him back within the 10 days. At the end I very my bill and pay. Well guess what I saw they charged me for the exam fee. I said I was told by the vet I would not have this fee when I was last in. They told me that I was basically lying and that was an untrue statement. They said I would get a discount. After a while bunch if back and forth they finally agreed to give my money back. Oh but wait they said...u paid in cash, we can't refund cash. It's a corporate thing unless u want to wait 8 weeks and they can give u a check. So all I get is a lousy credit to my acct, to a vet office I no longer want to go to. I would never recommend this place even in an emergency. They will treat you like an idiots and like you have the wrist digs ever and you can't take care of another living creature. Do not go here unless you want to be ripped off. Read Less

Worst experience ever for taking my pup to a first time Vet. The Vet had not patience for my puppy apparently he was too hyper and she needed me to assist her in giving my Pup shots. Very unprofessional. I will not be taking my pet here ever again and I would not recommend anyone else to. Read Less

I have been bringing my 2 cats and 1 dog here for years. Over that time, I've had only minor discrepancies with VCA but overall, the care has been good. As with any Vet, it pays to Google the issue and readup some before coming in.Read Less

I've never seen a worse veterinary clinic in my life. Poor care, unprofessional staff, and they try and overcharge you and squeeze every penny of money out of you they can. Absolutely ridiculous. I would not recommend this clinic to anyone. Read Less

Our dachshund was misdiagnosed here, due to inexperience of a temp vet. She became paralyzed one day, and the vet took xrays, then showed them to us - her back looked fine, but she said that even though you cant see it, it was a back injury. Then she gave pain pills and said they sometimes recover quickly. One week later she died at home. To add insult to injury, after she died, the vet called and wanted her body to send to the university for study. This was devastating to us to think of at the time, and while I can understand that she had a mysterious disorder, it is bad customer service to do this. All we received from them was a bill for $500 for nothing. Never again will we go here. Read Less