I couldn't select 0 stars, or even a half, which is why they're getting 1 full star from me. I chose this clinic when I relocated from another part of the country. The office was clean and the desk st... Read More
I couldn't select 0 stars, or even a half, which is why they're getting 1 full star from me. I chose this clinic when I relocated from another part of the country. The office was clean and the desk staff was friendly and professional (with the exception of the rude and boorish office manager). If you require nothing beyond vaccinations and routine nail trims, this place may be OK. If you need actual veterinary care....avoid this place. I brought a very sick dog in, and she was diagnosed with dehydration and sent home. She continued to regurgitate foam from her nose and mouth, and as I drove her to the emergency clinic, I was assured that her xrays were normal. 3 days and $3000 later, the emergency vet and WSU diagnosed her with pneumonia in both lungs. If she hadn't been brought in for proper care when she was, she would not have survived the weekend. To add insult to injury, I received a very rude and threatening voicemail from the office manager. Apparently, due to a payroll issue (that was out of my control), my payment in full check was returned. The office manager's way of informing me of the situation was to leave a very rude and threatening voicemail. I called back to find out what happened (nothing ever registered on my bank's end). As she picked up the call, she didn't even say "hello" or identify herself before launching into her boorish behavior. I explained that it was due to a mistake in payroll that I am happy to correct immediately. I was then told "it better be here in 10 days or I will turn you over to collections. Cash." Seriously??? I felt like I was speaking to a loan shark!If you truly care about your pets, I would strongly advise you to seek care elsewhere. It made me nauseous to leave my dog there even for the afternoon while I waited for WSU to call back. Like I said, front desk and vet assistants were very friendly and professional. The Dr? Perhaps it's time to retire. And retire the office manager (who I suspect is Dr's wife), too. When you miss a diagnosis this big...and fail to follow up with your "patient"....it's time to "put-down" the practice. Read Less