They were of all the vets in the Spokane Valley area the cheapest, and kindest people we my family were able to locate when looking for a proper place to comfortably complete our 18 year old cats journey in her long life with us and they even offered us a Nice Box for our cats own Casket for our own burial we were planning on doing ourselves. Oh and they also respect and love our country Giving our Military support with a Discount. So I also thought that was great. Read Less

Best care and reasonable billing. My dog was not doing well, bunch of infections and about to loose him, he had to spend couple of nights and then meds when came home for another week. He has so much energy and life back, so happy with this vetinarian clinic. Been going there for 18 years between cats and dog! Read Less

We have taken both of our dogs to this Vet. They are very affordable, and they take good care of our pups. I love the friendly cats that peruse the reception area. If you can catch them when they are accepting new clients, they are a great veterinary office to take your pets to! Read Less

If you’re looking for a veterinarian who comes and speaks with you, this is not the place. Out of the handful of times I’ve been here (because they were recommended by an adoption agency) I have never seen the vet herself and half the time I’ve had to speak with other staff members who were unfriendly. They don’t seem to care to help clients understand what’s going on with their pets and that’s been very disappointing for my family. Read Less

I hate doing this but I have been bringing my dogs here for years and I love this place and would definitely say this place deserves a 5 because I have never been unhappy bringing the pups in but this is the second time the staff has been very rude on the phone and that’s where the 2 comes from. They rushed me off the phone while I was trying to ask a question, I understand it gets busy but if your that busy maybe take my name and number and ask to call me back when your not as busy? Wish you were as friendly on the phone as you guys are in person! I am still going to bring my dogs here but just disappointed... :/ Read Less

We've been here with all of our pets over the last couple of years. If you know what you're going in for, this is a cheap way to get it done. We've had my cats hernia repaired and countless dental visits as well as routine lab work. You don't get the personal attention of the vet but you absolutely get a cost effective means to an end and a job well done and friendly staff! They do a huge service to the community with low cost procedures. Absolutely recommend them to anyone! Read Less

Love this place. I have 2 cats and a dog and they all have been here at one time or another. They take great care of my pets and the prices for services are very reasonable compared to some of the other veterinary offices I have been to in the past. I always ask them to call me before they treat my pet and have never had an issue, they are efficient and friendly despite being a very busy clinic. Read Less

I have been a client of Mountain Empire for over 10 years and would not trust anyone other than Dr. Julia to treat my pets.Like most people, the dogs and cats I have had in my life are members of the family and I want the best care for them, Dr. Julia Leese and her staff have ALWAYS shown compassion and care for both me and my pets throughout the years, even at times of loss. The clinic is always clean when we go there and the girls at the counter are quick to process us in. Also, you can tell how much the staff truly love their animal clients. - A forever thankful client Read Less

Bad experience! New vet needs to learn how to have a little compassion for people. Schedulers need to schedule around Vets precious "lunch" time. Absolutely no communication between the staff there! Will not be going back! Just not a well ran veterinary clinic! Read Less

We got our 14 yo papillons teeth cleaned here and they did a great job. They were also over half the price as ALL other vets I called. Very happy customer. They took great care of my baby and were very nice. Read Less

This vet just told my sister her dog had cancer and attempted to set up a surgery 3 weeks from now. They haven't even seen the dog!! No exam!!! Who does that!! I will never take my animal here! I urge everyone to follow suit!! Terrible! Update** took dog to another vet, ran tests and No Cancer!! Read Less

My dog, Sonny, was very sick. Mountain Empire Veterinary Services took my dog in on short notice. They took very good care oh my dog. I was most pleased what the care that he received. When I went down to pick him up they didn't want me to take him. They all had Fallen in love with him and did not want me to take him home. He was well within a week and back to old self. I thank them for the job they did for him. Read Less

Kitty's teeth are all clean and we still have some money in the bank. Cleaning was less than half what our neighborhood vet quoted. They are quite busy though and we did not speak directly to vet, just front desk people. Read Less

Easily 5 stars. First off- I called around to nearly every vet in spokane to obtain a estimate on what it would be to fix my cats jaw. ( broken and needed wired.) the estimates ranged from " if we can even do it" to upwards of $2500.00 with no payment options. I knew he needed to be seen ASAP and get the surgery done so it could start healing properly let alone care for the infection. These guys didn't even blink an eye when I called in- said it's based off time and advised it would be around $300.00. Wow. Way more affordable. I took him in the following morning at 7:30 am and was called around 11am and told his surgery to fix his jaw went great- it was the "good" type of jaw break, and that I could pick him up after 2. I was so relieved they were on top of keeping me in the loop. I was not the easiest person to deal with panicked and worried. They took it all with stride. He is now about to go on a week out of surgery and is doing great, his infection is gone, he is eating soft food on his own. Total cost? $170.00 including antibiotics and pain meds to bring home with him. Oh- and they even call and make sure he is doing okay- and deal with me calling them practically every day- answering all of my questions and concerns. This is not a "traditional" type of clinic, it seemed like most of the pets needed to be dropped off and picked up- but it seems like it makes it easier for them to see more animals and in my case- slide much needed/emergency surgery in quickly. I didn't mind as there was not a lot they could do for my kitty between me dropping him off and going into surgery. I am looking into switching to these guys as my vet for all of my animals. I highly recommend!!!!Read Less

Went with my friend to take her dog in for a neuter and watched helplessly as they drug the dog into the procedure room by a choke collar. No compassion or gentle encouragement, just forcibly pulled the elderly, scared dog. Then, we returned to the clinic a couple of days later because the neuter was botched and the technician refused the owner to go back in the exam room. It's questionable if the DVM performed the surgery, or a vet tech. Would you allow your child to be seen by a physician without being able to be in the room with them? I doubt it. This place is shady to say the least. Read Less

I've had two experiences with them, both were GREAT! The first was to have my Labrador spayed. Having owned several dogs, I had prepared a special bed for her post-op care and took time off work to keep her calm. The surgery went so smoothly that my biggest issue was keeping my dog down for the day; she was raring to go out and play fetch that same day! Absolutely no complications and quick recuperation. The second experience was taking our new puppy in for his first puppy check. For an amazingly low fee of $99, ALL of his first year shots were covered. The package also includes four well-puppy exams and four fecal checks. Given the price of the immunizations, this is a super bargain! They are definitely our new vet! Read Less

PLEASE DO NOT BRING YOUR FERRETS HERE, MY FERRET COULD'VE DIED HAD I LISTENED TO THEIR ADVICE. I brought my Ferret in because he had thrown up twice in a week. They had me drop him off so 5 hrs later there's a voicemail telling me he has a tumor & needs his entire spleen removed. I get to the front desk & a receptionist tells me my ferret has an enlarged spleen but he still needed the surgery. In ferrets enlarged spleens are entirely normal with aging so I was very confused and worried. I asked to speak to a vet & was told no one was available for hours (they were in surgery). I asked if the vet could call me & a vet never did. A week later the receptionist did though trying to schedule us for a very dangerous & expensive ($500+) surgery I wasn't sure he even needed. The week I waited for the vets call I did all the researhing I could & NOTHING pointed to cancer or tumors, but an enlarged spleen was likely. Took him to another vet.. I actually got to see & talk to the vet. So nice! he told me my ferret was totally healthy and compared to many of the ferrets he's seen it's really not so large. It's been almost a year and my baby is still healthy and happy! My family has gone to Julia with our dogs & cat for over 20 years but we've had a handful of bad experiences over the past 5 years or so, this being our worst. We now bring all our pets to a new vet, I would never recommend this place now. The quality of care & hospitality is below what I'm comfortable with. Read Less

I highly recommend Mountain Empire Veterinary Serviced located in Spokane Valley. I paid $212.33 today and was quoted over $975 everywhere else I called for the exact same service. The staff was helpful and really seemed to care. My dog appears to have been treated very well. Read Less

At Higher Ground Animal Sanctuary we would simply not be able to rescue animals without the partnership of Mountain Empire Vet Services and their staff. Dr. Leese and her group are competent and conservative! The "triage~drop off" style of service saves lives! Dr. Leese and her staff are able to focus on serving the daily high volume of animal patients allowing time for emergencies. This style of service might not be for you but we trust them impeccably! They have cared for 100's of our animals, oftentimes making room for them without any notice. We have never been turned away with an emergency and we see plenty in rescue. We are forever grateful!! Read Less

Not a good experience at all!! My dogs ears had been bad condition. I brought him in here this morning, made it very clear that being at the end of the month I'm on a very fixed income. Exam is 42 with vaccinations and then of course his ears. I said his ears are priority on this visit and if we need to skip the exam due to costs then please do. I dropped him off and just picked him up. $147 dollars later no call to me before they upped my bill. Plus they went ahead and charged me for the exam. No vaccines done either cause I get poor dog has infections. Top it off he has feces on him!!!! Poo are you kidding me, you return my dog with no warning, no wipes nothing with poo all over him!! Now we need to bathe him and my car!!!!!! Ridiculous People there not friendly either. Thank you for the bad experience Read Less

I will never take any of my animals back there. They were rude and just made everything so much more stressful. Accused me of beating my cat when his eye became infected and we're no help in figuring out what caused it. Horrible service. You can't talk to the vet and the women in the front aren't even nice. -5 stars. Read Less

I have had nothing but good service form Dr. Lease and her staff. She has treated my Labrador Retriever, they were very helpful when we had them help us put our beloved pet to sleep. She helped us keep him healthy and happy until his systems started shutting down due to age. She has treated our dwarf rabbit. Our Karat cat and our black lab are patients there. We are very happy with the service given to keep them healthy. Our newest addition will also become a patient there next week. There cost are below the average of others. I can use my care credit card there. Read Less

1year ago we adopted Katie Sue from a rescue. We were told she had a severe grain allergy. It has been one battle after another with her. 4 times we have changed her dog food, chronic ear infections, loss of hair, itching so bad it creates sores. Urinary infections, allergy pills & shots, steroids, bathing every 2 days for some relief to her skin. Finally we came to the conclusion she couldn't possibly be allergic to grain it's got to be something else. So, after allergy testing ( which is affordable for your pets comfort ) it came back with many different allergies all of which we had been giving her... Thanks to mountain view & Dr. Leese along with all her great staff our Katie girl will finally get some much needed relief. And last but not least they also take excellent care of my boy Leroy brown but he has no issues, I just had to include him : ). Thanks for all you do!Read Less

Thank you to Dr. Leese and her team for saving the life of our 10 yr. old Pomeranian today. A week ago when we had been informed by another vet who advertised "affordable vet care" that she had to have a life saving operation or else be put humanely put to sleep, we received a 2nd shell stock of finding out what they wanted to charge for this operation, costs way beyond what was within our budget but also feeling like something wasn't right either. I cried for two days feeling it wasn't right to this beautiful elderly lady who had already been abandoned on the streets wearing a soiled tattered little kerchief of a once beloved pampered pet somewhere. I was petrified to call anywhere else for fear that "that vet" spoke the truth that she was the "cheapest in town" at $800(+) and add more hurt to the hurt I felt inside knowing that this operation would give Mattie a few more golden years. I'm glad I put my feelings aside in desperation and called your office to be told that it would only be a couple of hundred dollars. While the operation still came in higher than what was told to me, it was still no where near what it would have been to go through the other place. So from the bottom of my heart and from Mattie, thank you for the life you saved today, a life I almost put to an end.Read Less

Horrible office staff. Julia herself is good. But since she continues to employ rude morons I will continue to take my pets elsewhere. The only positive is their low prices but I'm paying three times as much at a reputable vet and happy to do so. Read Less

Just had some work performed on our siamese cat performed here. Teeth extractions and a tumor removal were performed and although I am happy with the outcome I do have some issues with the information provided by the veterinarian regarding the pain medication provided to our cat. I originally inquired as to the medication which would be given for paint control and was told by the technician that a "long acting injection" would be administered which should last 3 days. Since I was not aware of any opioid capable of controlling pain for 3 days on a single injection I asked when I picked up our animal what exactly was injected and was informed it to be hydromorophone. Once I heard this I immediately asked they check with the vet to see if that was indeed the correct medication and if so was it given with something else(such as a suspension) to slow absorption as I know that drug if injected only provides pain relief for several hours in humans. The technician asked the vet who ensured that only Hydrmorphone was given but it would indeed last several days as the cats metabolize it much slower. Although not certain of that answer I excepted it given that I believed it was possible and I simply didn't know. We'll later that evening our cat began meowing very strangely... And I immediately suspected pain.... I did some research online and discovered what I feared.... According to several sites related to veterinary pharmacology hydromorophone relieves pain for 4 to 6 hours in both cats and dogs... As far cry from 3 days!! Just to be certain I located a published veterinary technician handbook via Google books which confirmed that information. So that means that either I was flat out lied to, Given the incorrect medication, or the vet really believes that med lasts 3 days. Either option is horrible. Anyone who takes animals here for surgery should insist on some other type of post surgical pain control for their animals.Read Less

We have always had great rapier with Dr. Juliee her front counter staff not so much but this Dr. is amazing my animals have all been to her she is top notch and really reasonably priced we have see her from the time her clinic has opened Read Less

I absolutely do not recommend this vet, and would advise you to call around before making your decision. The moment I walked in was when I should of turned around and walked back out. The staff at a Veterinarian's establishment should be kind, patient and compassionate. The staff did not exhibit any of these traits. As a dog owner, I should feel at ease when I leave my loving companion in the hands of a doctor and their staff. A woman who works there named Jennifer was either completely overwhelmed with herself or hated her job. She presented herself unprofessionally, and it looked to me like she had just woken up out of bed, literally. She rushed me through the check-in process and had an unpleasant demeanor. She weighed my dog and took him into the back so fast I couldn't say goodbye to him. She then snatched the candy jar from my daughter and said, You can't have that! Right then I wanted to say something but I kept my mouth quiet. Then she proceeded to ask me the basic check-in questions. She tried to upsell me with a kidney and liver test prior to my dog's surgery. My dog should automatically have that testing done, it shouldn't be an option. Not only that but she was speaking so fast, I mean over the top fast, that I had to hurry up and answer them without thinking about my answers. My daughter and I left and right way I had second thoughts about leaving my dog there, so I came back immediately and spoke with the manager named Kimmie. When she walked into the room, I was shocked because she also looked like she had just woken up, like she was too tired to be at work. She demonstrated no management skills whatsoever and gave me some bogus spiel, not worth my time to deal with stupid. After meeting with the manager was when I knew forsure there was no way I was leaving my dog there, no way. I honestly feel bad for the other animals who have to be in the hands of those people. I hope you continue to read the other comments because you will also see that I am not the only person who feels this way about my horrible experience at this vet. I should of read the bad reviews before I went there. Read Less

Our 2 month old puppy walked in with 4 legs and 6 weeks later walked out with 3. They amputated the puppys leg because they let gangrene set in to the leg. The whole 6 weeks that she had the splint on i dont think they checked the splint once. Its sad that a simple broken knee led to our puppy losing its leg. They are to busy to give the proper care to each animal. Read Less

Mountain empire is such a wonderful place,i would recommend it to anyone who likes to be ""well informed"" about their animal. My cat recently just (out the blue),ran underneath my bed and started crying.I was so scared,i didn't know what was wrong with her! She came out limping and then fell over onto the ground breathing heavily.I immediately called Mountain Empire and begged for them to see Her.They told me that they had a very busy scheduled that day, but that they would make time to see her.I was so happy to be able to bring her there right away,if i couldn't i don't know what i would of done. My cat ended up having to stay there for the night,i was so well informed from the vet and the staff there,they didn't mind my questions at all and they always kept me up to date with my cats health.Sadly the next day they told me that she wouldn't make it.When she died, they where even thoughtful enough to take a 100$ off the money that i owed them and supplied a coffin for her that had her name on it. Thanks to them letting me bring her in right away,she was able to live her last hours very peaceful.I'm so grateful towards them,i will always go to them when my animals need help.And i suggest anybody who reads this to do the same.Thank you Mountain Empire. Read Less

I have an old dog that has had numerous health problems. Dr. Leese has pulled her through twice when I thought she didn't have a chance in the world. I had gone to other vets on the south hill and did not care for them and was in despair of finding a vet that looked at my animals as part of my family. Not something they could make money off of. This go round, I had treatment options that would have cost a lot of money and the outcome would have been the same or worse. Dr. Leese was realistic about what was possible and what the outcomes were. I really appreciated that. I love this vet. She actually hears what you are saying. Some day it will be time for my old dog to leave me but I'll know I did everything I could. Thank-you to Dr. Leese and her staff. Read Less

We have adopted two rescued cats in the last two years. They both came with free follow-up examinations at Mountain Empire. I dropped my cats off and the Doctor called me to give me the status of both of my cats exams. One of my cats has a chronic respiratory condition that requires he gets a shot about every six weeks. All I have to do is take him there during the walk-in period and they give him his shot in minutes. IT IS GREAT! For the reviewer that questioned how long it took to give their pet a vaccine, get over it and be thankful they did not make you wait 30 minutes like at other places. I am a working professional and do not have a lot of time to sit around waiting rooms, this veterinary practice is professional, efficient and affordable. We just rescued an abandoned kitten yesterday. I will be taking him to Mt Empire to ensure he is in good health and get him fixed when its time. Read Less

I have been recommending Dr Leese/Mountain Empire Vet for quite some time so I was shocked to see the negative reviews here. I have used her services for years (she even worked on my horses in the '90's prior to having her own practice) and have used the clinic many (MANY) times over the past 3 or 4 years. YES, there is a different format to the office if you just want vaccinations or if you want to get your animal in without an appointment (how many vets do that at all?). You will NOT get ""one on one time"" with the vet for those things but you will NOT be charged an office visit either. She doesn't hit you with a big bill for the privilege of walking into her clinic like every other vet in town. The reason they are so busy and the reason they allow for a larger amount of clients to be served with drop offs and quick vaccinations is because she is IN DEMAND. She's good. If you want face time, make an appointment and pay for an office visit next time, then quit whining. I have NEVER had a problem with her staff. But I'm patient and I don't get bent out of shape if they're busy. Quite frankly, this vet has enough fans who love her work that the staff shouldn't have to put up with someone who pitches a fit because their $15 doesn't get them star treatment. If I do not have an appointment and do a drop off, Julia still calls me every time to talk to me personally about what is wrong with my dog, or results for tests, etc. and answers any questions for me at that time. If she sat down face to face with everyone who dropped their dog off or had their pet vaccinated, she wouldn't have any time to serve many of her clients. The staff is only assuring that she has time to serve everyone without constant interruption. Go to a doctor's office and try to chat with the doctor outside of an appointment and see how far you get. Vaccinations don't take more than a minute or two... that's the beauty (not the negative) of the service. There are some vets who will stretch it to a 20 minute appointment with another 15 minutes sitting around the waiting room and feeling special when they finally call your name, then charge you $80 for the exact same service if that's really what you want. And yes, sometimes the animal can develop a lump or soreness from a vaccination. It happens. That doesn't make them negligent. I would (and with some, have) trust the life of any one of my dogs to Julia Leese and the staff at Mountain Empire Vet. They are compassionate when needed, they allow my dogs to be seen with very little notice, they do quality work, they have gone above and beyond for me on many occasions, and when I walk up to pay the bill, I don't feel taken advantage of because they charge me only for the work that has been done and not bogus padded charges. Combine that with her efforts in local pet rescue and you have a truly ETHICAL vet. Read Less

We have went to Dr. Julia since 2001, we have seen them many times for the many dogs and puppies we have had, because we bred and raised Pomeranians. She is a great Veterinarian, very kind and knowledgable. Over the years, she has become a good friend, we will go no where else, she is a Great Vet ! Read Less

We have been taking our animals there since they opened and will never go to another vet. I moved to OR and still drive up to Spokane just to take my dog there!! We go in with our dog to get his shots.. They are the best you will find!! Read Less

I wish that zero stars was an option because one star really gives Mountain Empire vet clinic more credit than they deserve. This is the kind of vet office where you never get to speak to the veterinarian... EVER. All messages are relayed through her staff of receptionists and vet techs, and it is very common to get a different answer each time you call depending on who picks up the phone. I went to this vet office based on recommendations that they were inexpensive, and I wish I had paid more attention to all of the negative reviews. My cat would up getting sick from way too much anesthesia. I called them as soon as she started acting strangely, and I was told by a staff member that her reaction was normal. When I called back a few minutes later to tell them she had gotten worse, I was told that I could not bring her in because they were too busy. I had to go to the emergency clinic. This ""cheap"" vet wound up costing me $750 in emergency vet fees to keep my cat alive. There are a lot of friendly and inexpensive vets in the area... the low cost here is not worth the terrible service. Read Less

I completely agree with the other negative reviews. I took my dog to them for vaccinations, and was surprised that I was not able to go with her to an examination room. They took her to the back and brought her back to me in under 30 seconds (no exaggeration... 30 seconds!). How did they measure out the correct dose for her weight and deliver the vaccinations in under 30 seconds? The answer is -- they didn't! My dog had a horrible reaction to way too much active virus in her system. When I called them about her condition the next day, I was not allowed to speak with the vet and was told by a member of her reception staff that the reaction was normal. They said nothing needed to be done, and when I asked to come in for a check-up anyway just to be sure I was told that their office was too busy to see us that day. Given that I called in to get a vet's opinion (not a receptionist's opinion), I called an emergency vet and was told to bring my dog in immediately... her reaction was not normal and they were able to stabilize her and give her some shots/meds to help control the bad reaction to too much vaccine. The emergency clinic contacted Dr. Leese at Mountain Empire about her staff's negligence, and she accused us of ignoring her recommendation to bring the dog in immediately! The emergency vet did not seem surprised that her reaction was to blame the client, and said they hear horror stories about Mountain Empire all the time. They told us (off the record, which is why I have not listed them by name) that we should find a new vet asap. Please be careful when choosing a vet. I saw the mixed reviews for Mountain Empire on this site and chose to give them a try. I regretted it! In all my visits to this vet, I never actually made it into an exam room, and never once spoke with the vet face-to-face (even after asking to speak with her). I was shocked that they do business this way, and will never return because they hurt my dog and then blamed me for it. Read Less

I must say I adopted a great dog from Julia's Jungle, but the ajoining Mountain Empire Veterinary Clinic leaves much to be desired. I've never seen a group of employees who seem less interested in doing their job or satisfying a customers concerns than this group. The first time they gave my Rat Terrier her rabies shots the spot swelled up like a golf ball, yesterday we had to go back for her year old shots and they wouldn't allow us to go back with our dog, which made me uncomfortable and I should have left. They took the dog and came back in about 30 seconds, we didn't even think they'd given her the shots yet it was so fast. We still don't understand how they could have eve measured them out into the syringe that fast. Last night our baby yelped and whined whenever she moved and couldn't walk, she's still doing so today and a phone call got little show of concern from Mountain Empire Veterinary, they just stated, ""it'll pass."" This crew did nothing right, after four requrests to us on how to spell our dogs name they still didn't get it right, and on the paperwork we brought home there was another error too, it showed the shots were for one year instead of three as they said they were in the office. I think they've got their heads where the sun doesn't shine. They're suppose to be mailing us the correct papers, but I no longer trust these people. I'm not sure it's the vet herself, but obviously it's her company and she's not paying attention to her staff so the bad falls on her shoulders. I look at my dog like my child, they dare not hurt her again, actually they won't be offered another chance, I've learned my lesson, I wouldn't take anything to them. Be warned of this place, don't let them injure your animal too. Read Less

Very unprofessional staff. Each brings their personal attitude to the clinic and none are consistent with customer service. The staff operates as a barrier with Dr. Leese, so good luck actually talking with Dr. Leese. The staff is giving out treatment information for your pet, but are not licensed to do so. Our 13 year old dog has been declining in health. We've asked for consults with Dr. Leese to know when to make the quality of life decisions, but we don't get to speak to the good Doctor; only the ""staff."" Read Less

I got my service dog from the rescue associated with MEVS and he is wonderful--has obviously never had a moment's trauma in his life (he was 10 weeks old when we got him). We also take our elderly pomeranian and our cats here--we have had a number of unfortunate emergencies with our cats but we have always been able to have them seen immediately (through drop off visits) and are MORE than satisfied with the care that all our animals have received. The only drawback is that the practice is so busy that it's sometimes difficult to get through by phone. Read Less

We have been going to Mt Empire Veterinary ever since they opened in 1999. I have always had a positive experience everytime I have taken my dogs in. The staff has always been attentive and truly seemed to care about my dogs welfare. Dr. Leese is very compasionate and knowledgable, I trust her compleatly when it comes to her diagnosis of any problems my dogs have had. I even refered my sister to her to have her look over my sister's dog for a second opinion. Dr. Leese was very professional and was in no way condesending or insultiong of my sister's vet. I highly recomend Mt. Empire Veterinary to anyone looking for someone to take care of their pets medical needs. If she ever decides to move away or retire while I still have pets, I will truly miss her, and I am sure that I will not find a better replacement! Read Less

We have a sick puppy that has had to have been hospitalized twice in the last year and have been taking her to Mountain Empire since September 2008. Although they seemed great at first things quickly changed. Everytime we would speak to their staff we would get told something completely different than the last person we spoke with. It became a battle just to get a straight answer. The office staff is very inconsistent and they are extremely unknowledgeable. It seems that the doctor just hired girls off the street with no experience. I would get relayed the wrong message from Dr. Leese and when I would leave a message for her, Dr. Leese was always given the wrong message. Although Dr. Leese seems like a very good vet, interacting with her staff is EXTREMELY difficult. It is nothing but one huge headache and what's even worse is that Dr. Leese doesn't care. If you bring any of your concerns to her she takes her staff's side. That's good to a degree but when they are so difficult, inconsistent, mistaken, and are always having problems on a consistent basis, you would think that the vet would care and want to try to help to do something about it but that's not the case with her. She just blames you! Just recently they overcharged us when we bought a case of food by more than TWICE the correct amount and when I called, I was told that price was correct. When explaining to them that it was more than twice what we had paid before they blamed my husband for allowing them to charge him too much as if it was my husbands fault that they charged us wrong. After what became a battle they finally found the correct price and gave us a credit. Out of the three times we have bought this food, we have been charge three different prices. There are so many good vets in the Spokane Valley so please do yourself and your pet a favor and DO NOT take them to Mountain Empire. I am finding a new vet ASAP! Read Less