Pet Emergency Clinic

I rescued a puppy and he started having some breathing issues. So we took him in and things spiraled. We were not pleased with the service from both the dr and the front desk. We felt very taken advantage of and all they wanted was our money. We called and had hem release our dog because we were very upset with the clinic and how things were handled. We asked to talk to the dr and it took him 4 days to call us so we could talk to him about our bill. After talking with him and resolving some issues, he apologized. We appreciated the apology and the sincerment that the dr gave. Overall it wasn’t a great experience but it ended better than it started. Read Less

We just got back after being there for almost 3 hour's. We waited for about 20 for a women to come into the room just to get our name and our cat's name and to make sure we had money to pay. Then we waited about half an hour for what I thought was theget, turned out to bejust some other person who weighed our cat took his temp. Then we waited about another half an hour for the vet to finally come in. Seriously. Then the vet said it could well run over 3,000 dollar's but we would have to wait for them to write up what needed to be done and even paying the 3,000 there was no guarantee that our cat will live. So we had to wait another 20 minutes or so for them to itemize what they would charge us. Finally a third women came in told us just for tonight it was going to cost us 1,700 of which they needed 700 dollars immediately. I said the vet said 3,000 she sort of laughed and said on no only 1,700. Seriously! We said we really needed a second opinion, they told us that if we took our cat home he would probably be dead by morning. He had a urinary track infection. I know it's serious and I get like they were trying to make me just do whatever they wanted with no other options. I told them I just wanted to leave I just got a really bad feeling about the whole place. We were the only one's there why all the waiting. They told us we could not leave until we spoke to the vet again but he was on the phone. Our cat was just wanted to go home, they refused to let us leave until the vet spoke to us and that took another 40 minutes just to get him. It was totally just crazy. When the vet finally came in he again said it would well run 3,000 and the cat could get another infection thenext day and it would be 3,000 again. I told home yet again I demand another opinion and our vet open's in just 8 hour's. The vet said I understand but I just have to tell you, your cat could be dead by then. I was so frustrated and still cannot understand what in the world that place was doing. Why all the waiting when it was empty. Why tell us that it was going to be 3,000 a pop and it might never end. Also the vet could not even tell if our cat was blocked but only went off what we told him as he said the cat was to large to really tell? What was with that. Our vet never had a problem telling. He's a vet our cat is a big cat but not that big. And to just hand over money that was what it all seemed to be clearly about. If they really cared about the animal they would not make the wait for literally hour's. I would tell anyone to run from this place. We wasted $110,00 for a very upsetting time. Read Less

I was in there about a week ago, and this clinic is full of incredible souls. Every single person that I interacted with was so compassionate. They see sad things and unfortunate circumstances everyday so it'd be easy to lose this empathy, but they genuinely care so deeply. Larry was our doctor and he talked through everything with me and helped me so much to internally be at peace with my decision for my kitty. What a fantastic person he is. I am so grateful for this group of people. They made a very horrible night the best they could. They let us stay with our boy as long as we needed, they informed us when he was picked up and we got a card from them a few days later. They are honest, competent, caring souls. I hope I never ever have to go there again, but if necessary, it's the only place I'd take my pets in an emergency. Thank you all ❤️ Read Less

Our dog was rushed there after eating turf builder. The lobby was empty and yet we still waited a half hour for the actual vet to come in. I gave this place a two star because he did take action once he assessed the problem. The staff are friendly, but when it's an emergency action and assurance are what is most important to us. Read Less

Took my cat there around 10pm. They got me right in and had a doctor in the room right away. Unfortunately, my cat had to be put down but they were very compassionate during the whole thing. When she was gone they gave us as much time as we needed. I also received a very thoughtful card from them in the mail a few days later. I would recommend this place to anyone. Read Less

On 5/7 my 11 year old Tabby Cat began exhibiting symptoms of congestive heart failure, and at 11 pm on a Saturday night, my husband and I had no choice but to take her to the Pet Emergency Clinic. When we arrived we were immediately ushered into a room where before they would even look at my kitty, they had to make sure they would get paid - $110 for an office visit. My very competent, very compassionate vet charges half as much, but we figured that sort of price was coming and signed in hopes of saving our kitty's life. The vet who attended to our kitty spoke to my husband and I for a total of 3-5 minutes the entire 1.5 hours we were at the Clinic and in that time told us he was going to take a single Xray of her chest to see what could be causing her labored breathing - at no time was the price of the X-ray disclosed to us, nor the fact that they were taking more x-rays than we were initially told. Once the X-rays were taken they Vet didn't give us any actual information regarding her X-rays, or an actual prognosis, without, you guessed it, more money! The life or wellbeing of my kitty - a member of my family - clearly did not matter to this clinic in the slightest and that was extremely evident when the person who spoke to my husband and I the most that evening was the receptionist, about getting paid! When asked bluntly what the vet thought, about whether or not my cat was dying and if treatment was worth it vs. her having a quality of life, I could not get an answer out of him. But yet, I'm sure I could have if I had given them the $1,800 they wanted when they provided us with an estimate. Never in my life have I been surrounded by such in-compassionate people who care more about making a buck than saving an animals life, or at least providing their owners with some answers before they are forced to make the extremely tough decision of letting them pass, like my husband and I were forced to. Not to mention, they took her away for x-rays and would not bring her back to us until AFTER the financial affairs were handled. So we lost our kitty that night and weren't allowed to spend time with her before we did. Now, days later they are not sending the records on my kitty to my vet - who hasn't seen my cat since December and has been more compassionate about losing her than the Pet Emergency Clinic was while we were there. Places like this that feed off people's sorrow and grief to make money are a stain upon the Veterinarian Community and never again will I take an animal to them. Not after the way were treated. Money SHOULD NOT be the motivating factor when it comes to saving an animal's life. Read Less

Terrible experience, started off with an extremely rude n cold front desk lady n ended quickly with the same lady telling me if I couldn't pay all up front for my dog who hasn't ate in a week, won't drink water, has horrible diahrea and is throwing up non stop that I had to find a local Vet that would let me pay in a week when I get paid again...but they will be happy to kill her for free. Sent me out of there in tears holding my very sick dog wrapped in a blanket in the middle of the night! Where is the humanity! Wouldn't leave my worst enemy in their care! They should be ashamed of themselves! Read Less

Very modern and clean environment. Staff were friendly and knowledgeable. Vet took time to explain test findings and even took some extra X-rays which she felt were necessary but did not charge us for them!Read Less

Theses people are amazing, Sunday I had to bring my 18 year old cat Nellie to be put to rest! I was heartbroken and tears were pouring down my face, the staff had great compassion and support for not only me but my Nellie! They talked me through each step and made sure Nellie was comfortable! Thank you so much..... no words can describe how heartbroken I was and am... I left there feeling like if we could have done anything for her we would have.......... The staff never once push putting her down or that they could save her, she had a good life and it was time to let her go!!! RIP NELLIE! Read Less

I would highly recommend this clinic! It was wonderful that they were able to see us on short notice (open 24 hours), were very friendly and comforting during a stressful situation with our cat. They went above and beyond what we were expecting the services to include, and at a fair and reasonable cost. Thank you Pet Emergency Clinic for all you do! -Emily Jannings-Thomas Read Less

Had to put my 17 1/2 year old dog to sleep and they were so nice. I was happy to find them because no one else was open and I did not want my poor old dog to suffer until another Vet was open. Thank you so much for treating are Pete so good the last minutes of his life. Read Less

Besides the price (which was expected and totally worth it) this place was absolutely amazing. The staff was super friendly and got my cat in a room the second we walked in. It took the vet a few minutes to see my cat but it was pretty busy. Dr. Dimarco was super kind, caring, and patient. He also handled my crying and panic super well. He got my kitty the help he needed until the next morning and referred him to another vet clinic that was just as experienced and helpful. He also explained us everything from blood work, to kidney issues, and more. I am so grateful for this place and it's members that helped my kitty. Read Less

My cat was extremely ill (about 7 or 8 years ago) after he got a vaccination that we later found out he was allergic to and we had to take him into Pet Emergency in the middle of the night. The front desk staff was gracious, concerned and completely professional. Dr. Deaver was who we saw. He was caring, gracious, professional and saved my cats life. Oscar had to stay a day or two at the clinic and I was allowed to go back and visit him at his cage as often as I wanted. Dr. Deaver stayed in contact with me at all times as to how he was progressing. I would take any of my animals there in any emergency and be assured they were getting the best care possible. Oscar was with us many more years, thanks to Dr. Deaver that night. For that, I will always be grateful. Read Less

Our 5 month old Husky swallowed my son's sock tonight and after reading Google home dog remedies 90% said he would be fine and pass it through in a week or so. If it doesn't it pass it could cost up to 2 grand to surgically remove it. Dont believe everything on Google. For $185 bucks I was in and out in less than an hour and they got it out by having him throw it up. Staff and Dr Larry A+. Note: I've have seen other reviews ripping them in regards of payment first. Last time I checked it's a business and a pet emergency hospital. NOT AN ANIMAL ENTITLEMENT HOSPITALRead Less

Fast, friendly, and upfront with what tests they wanted to perform, and gave us options for where we wanted to go with treatment for my dog, Bindi, and her UTI. (Relatively) inexpensive for an emergency clinic, I was pleased with our treatment and care.Read Less

My italian greyhound broke his leg and although I love his regular vet, I had to make a review raving about how amazing this place is! He ripped his stitches out in the middle of the night and they were the only place open. The care was quick, decisive, cheap, and it didn't hurt that the vet was very attractive and charming.Read Less

Would NOT RECOMMEND This place UNLESS absolutely your last resort. Also, don't think about it unless you have money or credit cards. They will NOT Treat if you don't pay First. Took my dog there. He was sick. Charged me over $1000 for xrays, tests, meds and treatment. Dr. said my dog would be ok, he had bronchitis and got some antibiotics. Day and a half later, he died. RIP Cyrus!Read Less