A few years ago I had to have them put down my 20 year old chocolate lab. It was ruff and they were respectful and understanding. This last time I went in with my 4 year old lab for ruteen shots / check up. I saw another family going through puting down their old dog that could not walk and I saw the same respect and understanding. The vet also remembered our black lab from a knee surgery he did on her 2 years ago and asked after her knees even though that was not why we where there. There vets pay better attion to our dogs than I have had from some of the doctors I've been to. Read Less

Great place. very friendly, just need to make sure they confirm pricing over the phone depending if your animal is male or female. I wasn’t expecting to pay as much as I did, due to my sisters cat being female instead of male and was told wrong price. I even called and confirmed three different times because of course I’m on a budget but we need to get my sister car fixed.Really should have your prices on the website Read Less

Our cat had unexpectedly hurt her foot, and we noticed she wouldn't step on it. This place gave us the most affordable price for the exam so we could also afford any treament if she needed it. They were able to get us in first thing the next day. We have a very busy schedule, and even though we scheduled earliest we could, we still needed to leave within 30 of the appt cause i had school & a presentation in my first class, my husband had to go to work. We let them know we were on a tight schedule and they were nice about it and made sure we werent being held up. Our kitty was seen quickly with diagnosis and treatment being handled quickly as well. Doctot took her for 2mins to give her a quick treament and she was doing better & we were out of there when we needed to be. Thank you so much! Read Less

These guys are phenomenal! Every doc I've met has been incredibly nice and helpful. Staff is so friendly. Low wait times. You can usually get an appointment next day. They aren't super expensive either. Read Less

I've taken 3 of my cats and my 2 dogs to Valley Vets intermittently over the past 4 years, and every time I've found all personnel, doctors, technicians, and office staff, to be knowledgeable, friendly, patient, and always caring for the needs of each of my animals. Over the past 45 years I've had need to utilize the services of numerous veterinarians in 4 different states, for everything from a pet rat to my horses, and the doctors at Valley Vet are among the top 3 I've ever worked with. I trust their integrity and judgement, realizing that they are the trained and experienced professionals, not me. If I have concerns or questions I am answered with clearly-stated information and explanations. The reason I stay with Valley Vet is because I am confident they will always do what is best for my animals. Read Less

I've always had very competent care for our 3 fur kids at Valley Veterinary. They've been clear about the charges and the front desk people, while sometimes very busy, always manage to get it done with a smile. I've never felt as if they were pushing extra tests or trying to 'up-sell' me, just good people providing good service. Read Less

I'm infuriated....the Valley Vet Clinicis the absolute worst. They refused to give him his antibiotics, didn't even notify me that they were choosing not to, they let him urinate all over himself because they didn't attach the catheter to a bag, and they refused to give us our cat until we paid $280, which was $70 more than the estimated cost given to us - plus he stayed only 1 night instead of 2.Calling the practicing manager, Dr McFrederick was a joke... he laughed into the phone when I said he needed his antibiotics.. with an "I don't agree." You're cruel, and sick for treating our cat, and your clients this way. He is not an animal, he is our family. And we are not clients, we're people. I have zero respect for people like you. Rest assured I will never return, recommend, or sympathize with this vet facility. We're getting the remainder of his care with people who do their job, and who care about their client's pets. I'm glad we took him out when we did. PS - Receptionists: I know it's not your fault. Thank you for your patience. Read Less

Both my cats get very ornery during Vet visits, but on my second Valley Vet trip, one of my cats pooped himself, peed himself, and vomited (probably because he could smell his own poo) after his experience. I had to give that cat a bath IMMEDIATELY. My first visit to Valley Vet was really great, I had a female vet who did a checkup on one of my cats. I have two cats and they absolutely hate going to the vet, and they hiss and growl and swipe in their cages. In my first Valley Vet experience, the female Vet had let my cat come out of her cage on her own and that made all the difference in the world. Cat got a check up, and everything was fine even though it was tense. My second trip to Valley Vet was much different however. My second Vet visit was administered by Alex Hamilton. Again, my cats were not happy to be there, hissing growling and swiping in their cages. I told Dr. Hamilton that this was how they were during Vet visits. I have been in the area for less than a year, but this was definitely not my cats Vet Visit. In fact, my previous Vet would open the top of their cage, press a towel down, and administer vaccines while I watched. Dr. Hamilton asked if I would consider sedating the cats, and seemed very helpful at that moment, writing down the medication so I could double check with my previous Vet who gave my male cat a med that caused him to have a bad experience. Dr. Hamilton seemed nice enough, but not only will I never bring my cats back to Valley Vet, I will have a very hard time trusting any new Vet Dr. I meet. Dr. Hamilton asked me how the cats were at home. "Great" I said. He seemed skeptical, and then said: "ACTUALLY, when we see cats like this at the Vet, they are like this at home too". But I give my cats a bath once or twice a month, and I can assure anyone that at home my cats are very gentle and sweet. Then he says, "Can I handle them one by one?" and I said "of course". He takes the cat in the cat carrier out of the room where I can't watch and I hear each of my cats SCREAM, and I can actually hear the vaccines being administered. Can you hear a needle go into the skin? No you should not be able to. It was like a air pumping noise, three times. So he gets done, leads me out to the main office basically shoving me out the door. "Can I open the door for you?" and I was like, "Uhm I have to pay my bill" and he says "Well I figured you might want to get them out of here" and I was like, "Uh, ok" I put the cat carriers in my car and went back to pay my bill. After I got that done, I get in the car and I smell poop. I get them home, open their cages and I see that one of my cats had been so scared he pooped himself, peed all over himself, and vomited all over himself. Poop stuck to his butt, pee all over his underbelly, vomit smeared across his mouth and I was furious. Immediately, I gave him a bath with no problems what so ever. I called Valley Vet after this experience, because I was so angry. I don't know what I expected. I said, "Look, either I want a refund, a discount, or at the very least, tell someone" and the receptionist just waved it off, "Oh well they are ANIMALS it is not our fault if they poop" and I did not even get a single sorry. Just blaming my own cat for pooping, peeing, and vomiting all over himself. Of course, my cat was just scared to death. I am also to blame, because I should have rescheduled or asked MORE questions instead of having my cats endure that experience. I should have paid for a Vet visit where I simply asked questions, and gotten the answers I needed, instead of having a Vet who rushed to get his job done. Regardless, I will never go back to Valley Vet again, and if you thinking about taking your pets here, ask A LOT of questions, and do NOT rush anything. It is not worth traumatizing your loved pets over, and unless it is an emergency, nothing is so important that it can't wait until you are very sure that this is the right place for you. Read Less

We brought our geriatric cat Connor to them and had a few teeth pulled. A couple of months before we were there for another reason (that's when the Vet said he needed some of his teeth out) and the Dr told us about this wonderful half off special and quoted a price. Sounded good to us so we made an appointment for him. Up until then we had taken Roxy, our dog, and Connor in to the clinic. The staff was just this side of rude. Nice enough not to complain but no more. The Dr was quick and made rapid assumptions (I'm not a vet, I can only speak to my impressions on those experiences.). We were already considering finding another place when this happened. I brought Connor in the early morning and they took him. Then the woman at the front desk pulled out a sheet with a list of "optional" but "highly recommended" procedures so Connor would be safe and comfortable. One was pain medication(shouldn't that be included?!), another was for a blood work, and another was for hydration in case he needed it. It came out to be over $100! I did it because, you know, it was half off and all. I was annoyed by this at the time but got the procedure done anyway because he needed it so badly. When I got home I got angrier and angrier and eventually I wrote an undeservedly polite letter telling them of my concerns. I asked for my money back and an apology. Nothing. No response at all. No apology, no, "we'll look at that," no nothing. And later there's more. I had not checked the bill closely enough and I saw that they had charged me for a "Dental Cat Scale & Polish" for another $122. I did NOT ask for that procedure. Buyer beware at this place. Read Less

We brought our geriatric cat Connor to them and had a few teeth pulled. A couple of months before we were there for another reason (that's when the Vet said he needed some of his teeth out) and the Dr told us about this wonderful half off special and quoted a price. Sounded good to us so we made an appointment for him.Up until then we had taken Roxy, our dog, and Connor in to the clinic. The staff was just this side of rude. Nice enough not to complain but no more. The Dr was quick and made rapid assumptions (I'm not a vet, I can only speak to my impressions on those experiences.). We were already considering finding another place when this happened.I brought Connor in the early morning and they took him. Then the woman at the front desk pulled out a sheet with a list of "optional" but "highly recommended" procedures so Connor would be safe and comfortable. One was pain medication(shouldn't that be included?!), another was for a blood work, and another was for hydration in case he needed it. It came out to be over $100!I did it because, you know, it was half off and all. I was annoyed by this at the time but got the procedure done anyway because he needed it so badly.When I got home I got angrier and angrier and eventually I wrote an undeservedly polite letter telling them of my concerns. I asked for my money back and an apology. Nothing. No response at all. No apology, no, "we'll look at that," no nothing.And later there's more. I had not checked the bill closely enough and I saw that they had charged me for a "Dental Cat Scale & Polish" for another $122. I did NOT ask for that procedure.Buyer beware at this place. Read Less

This place nearly killed my dog. These people have no idea what they're doing. My dog's cheek suddenly swelled up and we took her here. They treated it like an abscess and put her on an anti-inflammatory, stuck a drain tube in her cheek. After countless visits, surgeries, over 5 grand worth of vet bills and nearly two months of back and forth with different vets (at Valley Vet) nothing had been solved and her cheek was getting worse. It got to the point where she couldn't even open her eye on that side. She was losing muscle mass, completely lethargic...to say that she was miserable was an understatement. Finally we took her to the ER on Ruby and a brilliant doctor (Dr. Schafgans) diagnosed her bump as a spider bite. Within a few days she was doing significantly better. I will NEVER go back to this veterinary clinic and you shouldn't either. This should be a case of malpractice! Absolutely ridiculous! How is it that three different vets at this place couldn't diagnose a freakin spider bite?!?! Do these vets even have legitimate degrees?!?! Read Less

Seeking class action lawsuit plaintiffs to join me against this place. They charged $114 for a 5 minute exam and heartworm test. They DRAGGED my dog in the back where I was not allowed during the heartworm test. He's a well behaved service dog who didn't need to be dragged! After I took him home I soon notice he has some broken teeth. They may have put him in a kennel unnecessarily and due to being hostile to him, the dog may have bit the metal cage and broke teeth. Ever since he's had phobias of veterinarians and it's much more difficult to get him seen by vets. Read Less

My daughter brought in her 10 week old puppy that was acting sick in to be evaluated. The two women at the front desk are heartless, rude, and have zero compassion. Your Drs may be great but you loose clients due to your snotty receptionists. They told my daughter "we are closing in 10 minutes, you will have to go somewhere else." Then told her after she asked where there is another vet. "Just drive down sprague you will find one." What direction on sprague? What building am i looking for? So when i went in to ask for a physical address so as to NOT be driving around lost looking for a vet compassionate enough to care for dog, neither one would make eye contact and took several minutes for them to acknowledge i was even standing in front of them. Then they fuddled through cupboards looking for an address for me that they never found. I am in the healthcare field myself and regardless of if its a human or animal there should still be a fragment of compassion shown to your clients. And your receptionists have NONE. I will never use this vet clinic for the simple reason, you have those two people working your desk and its alot of rude crap to deal with before you can even see someone who might care. Read Less

I got my dog dallas four and a half years ago and took him to valley vet clinic thinking he would be in good hands because I had know someone that worked there and was very reliable which SHE was. On the other hand, after taking him there the next four years of his life I realized that they don't CARE about my dog, they care about their business and money. He had major ear infections since he was born and I think a lot of that had to do with the fact that he was put into the wash down bay because he was so big. I trusted them since he was a puppy and all I got out of them was a dog with horrible ear infections. I heard bad reviews about this place before I took him there but gave them the benefit of the doubt because I KNEW someone that worked there. So...I have transferred dallas...to another care provider that is taking so much more care than this vet will ever do. Read Less

I've been with Kevin French at this clinic for over 20 years this vet clinic is the best they have always been like family to us they care about me and my pets! They have saved the life of two of my baby's i won't take my pet's any where else! I drive 40 mile's round trip to have kevin see my pet's it's worth it ! they are helpful on the phone and work with you if needed. I have my whole family going to them and friend's I say take your pet's there they care!!!!!!!!!!!!!!!!!!!!!!!!!!! Read Less