Poor doctors. Didn't even check my dogs ears didn't offer to clip his nails. Charged me.$600 and couldn't figure out what was wrong with my dog. Took him home and his mom rubbed his belly and it made a loud weird noise and he got up and went over to his food and water for the first time in 5 days. Some vet I was anything but impressed with the doctors and the service of the staff. They looked at us like we we're not wanted there because of his breed or the way we looked or thought we didn't have money to pay for the doctor. They didn't want us there and we felt it from start to finish. He's the biggest teddy bear he wouldn't know how to have the instinct to even harm another living thing I don't know what there problem was but I guarantee I'm never going there again and wouldn't recommend anybody else take there animal there ether. Read Less

Even though sometimes the reason for the visits aren't the best, the staff at the VCA go above and beyond to make sure that I, as a pet parent, and especially my pets are well taken care of. The times we have had to take a pet in for euthanasia, they have been so compassionate and caring, and truly know that we are losing a loved member of the family. Thankfully, most of our visits are just for routine care and they remember my dogs names each time, their personalities, as well as little nuances that really make me trust them. Whenever we have treatment plans for unexpected things, they go over all charges carefully and discuss them with me. I don't feel pressured at all, which I know some others have mentioned. We have also recently used their boarding facilities and were also pleased with how well our dogs were cared for. They were bathed and nails trimmed when they were picked up, and I also got text messages regarding my nervous dog and assured that staff spend some extra time with her as well. I will keep bringing my fur babies here, I know the care they get is top notch. Thanks, guys! Read Less

Walked in with my little Pomchi who had a terrible injury to his eye. They took him right back and when I picked him up after his surgery and had concerns about how he was acting, they took him back and rechecked him to make sure he was good to go home. They were kind and patient with my concerns. Read Less

We really enjoy going here. Our cat Calvin loves the receptionist! He always wants to hide in the plants and the staff are really great about letting him roam (reasonably). We were able to get Calvin treated for a respiratory infection and tapeworms after we adopted him from a shelter and he recovered quickly with VCAs help. Read Less

These guys/gals are really good. You pay a little more, but they treat your pet like a person. Vets and techs are super patient with pets that are anxious. My dog would flip out coming here, and after the 2nd visit it's just another place. If you're looking for a vet, this is the place! Read Less

My interactions with the staff have always been positive, and their experience with pets really shows that they know what their doing. The staff makes it easy for me to get my 2 cats and 1 dog their vaccines every year, and they allow me to leave the pets their so that I can do other errands. The staff make me feel confident that whatever my pet gets is something that my pet actually needs, and NOT just something to be charged. The doctors all know my pets by name even though they haven't seen them for a year. Dr. Daniel was especially helpful in explaining what the vaccines prevented and if I really needed them for my pets activity level. Also, a special thanks to Heidi who made me feel that she really cared about my pet. Even though Heidi was very busy she took the time to explain the best way to keep my pets healthy. Thank you all so much! Read Less

Switched vets and will never go back. Overly expensive and was not happy with the staff. Every time they would take my cat into the back they said he was "aggressive", would sedate him and charge me for it... My new vet has not had one problem with him and said he in no way acts aggressive... Read Less

Frustrated. I brought my cat in. She has constant tears in one eye. And a stuffy nose. Ever since she was a kitten. (We have only had her about a year and a half.) They gave her ointment and antibiotics, which seemed to help for a couple days..but it just kept coming back. It seemed as if they just gave up and didn't look into the issue any further. Their response was, "She might just be chronic." So my cat is stuck like this forever? Ended up cancelling my payment plan with them, early...even though I had a couple more check-ups left. Didn't seem worth it. Read Less

Great place for pets to have a better health. Through real caring help by wondeful Staff. Don't worry about the cost of your pets treatments. As they have a Wellness Plan to cover costs. Lovely quiet place. And for those saying goodbye to a dear Friend. The best place to share with them in their Last Moments.Read Less

They were very nice and did a good job with my dog, but they were INCREDIBLY expensive. It was a Saturday so my normal vet was closed. My 150 lb dog had gotten over 100 porcupine quills in her face. She let me take out most of them, but eventually wouldn't let me touch her anymore because of the pain. So I take her into this vet and they tried to charge me $1080 to take out about 50 quills. Are you kidding me? Over $1000 for a simple job. We eliminated some of their "suggested" services and got the bill down to $420, which was still super high. They billed their "vet" time at $600 per hour, yes you read that right SIX HUNDRED DOLLARS AN HOUR. Again, it felt like I was being robbed instead of someone caring for my dog. I was thankful to have my dog treated, but will never go back because of the unreasonably high cost of service. On the plus side, our dog seemed very well treated and the office staff was friendly and helpful. It is not their fault that corporate makes them bill so exorbitantly. Read Less

Missed obvious symptoms that could have been treated if caught early and because of it my dog lost his eye. They refused to treat even pain without $1000 worth of tests that would have ultimately not shown anything. I will never set foot in there again. For after hours care, Pet Emergency Center is much better and my qualified vet reccomends PEC over VCA anyday. Read Less

I am a general practice veterinarian in Coeur d' alene but I refer patients to Dr. Joe Peterson at the VCA North Division Animal Center for endoscopy. He (Dr. Peterson) is the epitome of professionalism from my point of view as a referring veterinarian. He is very knowledgeable, very nice to work with, works diligently to get patients seen promptly and cares deeply about doing what is right for each patient. Every client that I have referred to him has been very pleased with his care and demeanor. If my own dog needed endoscopy I would take him there for care. Read Less

I LOVE Dr Southwick! She's absolutely wonderful and the staff is very pleasant. She says hello to my dogs like they're her own. She's a very lovely person. I could use more people in my life like her. Thank you for doing what you do :-) Read Less

I had a family dog that needed to be put down. His health declined slowly over the last 4-5 months and it got the the point he was having trouble walking. He started to suffer and I made an appointment here and they were very friendly/honest/understanding on the phone. They told me the prices they typically charge up front, and in a kind manner. When I came in, I was kind of a mess because he was a much loved dog. They took me straight back to a room so I had privacy. Everyone asked what they could get me. They offer a free paw imprint service so I had them do that. While placing an IV they took care of all billing and paperwork so I wouldn't have to sit at the front desk after putting the dog down. Not sure what all these comments are about with high prices. Maybe they're going to really small time vets (nothing wrong with that, necessarily), but the prices they quoted me were very in line with mainstream vet care. They were never pushy, they gave me the numbers up front. There was no snarking, being rude, money grabbing nonsense, etc. Sure, it's a corporate vet, and thus freebies and discounts here are going to be a little less scarce than a private vet, but everyone was nice and understanding. If you have a pet, you need to afford it. Lives shouldn't suffer because you can't financially plan. That's ridiculous. These people pay more than physicians for their loans and earn 1/3 the salary. Read Less

On Sunday our dog had a bulge on his side, big dog does not show pain well, we took him in, got right in. The staff was very friendly. Even tho we did not do the test they requested, the experience was good and the cost was low. Even tho we are keeping our vet, I would recommend this vet. I'm only writing this because I was nervous to take our furbaby there soaly based on reviews. So with our experience it was great! Our dog didn't even mind being there! We have a Chesapeake bay retriever, he's one of our kids. Read Less

I brought my dog Gia in when she was in labor having trouble and the staff was amazing. Dr Danielson preformed a c-section and delivered 2 puppies. They fought to keep the puppies alive while also getting Gia stitched up and keeping her comfortable unfortunately one of the puppies didn't make it, and the staff was so sweet and caring. Gia..a very active boxer had some trouble with her staples and the clinic mended her up free of charge. They have been wonderful to both Gia and baby Ziva (who of course we kept). They still know both boxers when I walk in the door and I really appreciate that. Wonderful team!!!! Read Less

Our dog hurt his back on Sunday and taking him here was a last resort has all other clinics were full or closed. I was very nervous based on the reviews that they would push a bunch of expensive x-rays and additional services., buy I was very happy with this clinic. Because it was my first visit, they waved the visit charge, making my visit only 36$ (the price of a prescription). Both the vet and the staff took the time to approach my dog slowly as he was scared and explained every step of what they were doing and why they were doing it. While I will remain with my regular vet who is closer and slightly cheaper. I wouldn't not hesitate to come here for a last minute or after hour appointment. Read Less

These people are awesome! Treated us and our pet with the utmost respect! We showed up as they were closing on a Saturday night and they didnt try to hurry us out and did all they could for our pet. They were kind and patient and did a very thorough job! Thank you VCA North Division Animal Medical Center!! Howard and Bonnie...and Buddy, our very loved dog!!Read Less

Well, first off, of course it's expensive and they don't want to do the work if you can't pay. That's pretty standard for any vet clinic or regular doctor if you don't have insurance, I ended up taking my cat to another clinic that charged $100 more. I didn't go to another clinic because of the price, but because of VCA's operating procedure. I felt more like I was in a car dealership than a vet clinic. When I arrived, they immediately took my cat, box and all, to a back room. After I waited around for a while, they took me to a room where a vet and a vet tech came in separately to talk to me, with long waits in between. At one point, one of them went back to consult with another, and it was strikingly similar to the "I have to clear this with the sales manager" that you get at the car dealership. At the next clinic, they sent me and the cat to an exam room, and the doctor came in and examined the cat in my presence, explaining what he was doing and putting both me and the cat at ease. This doc gave me a list of suggested tests and treatments and told me which were urgent and which were nice to have. The cat had to stay, and the doc said he'd call later and invited me to come visit my cat as he was getting better. I don't doubt the vets at VCA are competent and that their prices are comparable to those at other clinics, but they could certainly learn something about dealing with anxious pet owners and their dear babies. Read Less