Sumner Veterinary Hospital

I’m not sure why all this negative comments for. I have seen one of the faculty members Dr.Art and he treat pets really well, so I think most of the faculty member are like him. I really recommend this place. Read Less

We have been clients for over 14 years. They have treated all of our fur babies...helped us through good times and bad. I would not take my pets anywhere else. We’ve had services provided from neutering and spaying to G.I. blockages to ACL tears, bloat and acupuncture... and everything else in between. The kennel staff are also great I would not trust anyone else with my pets when we go out of town. Read Less

They are a 24 hour animal hospital, and the only one in the area. That's about the only good thing they have going for them. My dog was unable to walk and was defecating herself. We brought here here on a Saturday about 7pm. It was about an hour before they got her in to see the vet, a few hours before they called us into an exam room to talk about things, and several more hours before the had completed the exams. All in all, we were there for 9 1/2 hours and had a bill of just under $1000 all for them to give her some anti-inflammatory pills and some mild pain killers. They had us sitting in an exam room for several hours without any contact which was boring and frustrating as we had no idea what was going on. Prices for services were never discussed, and we felt sort of forced into a few of the things we agreed to. The vet initially seemed like he cared, but when I started to question why we needed more and more services, we never saw him again, and they finally hurried us out. It was as if they figured they could not get more money out of us, so they didn't need us there anymore. During the visit, a lady had come in saying she had a 200 pound rottweiler in her truck that had been hit by a car. They told her to go wait by her car and they would come with a gurney to get the dog. She came in about an hour later asking in they were coming, and they said they were on the way. Finally probably another 45 minutes later, they went out to help. If there were ANY other close by options for immediate vet assistance, I would take it in a heartbeat. These people only seem to care about the money you can provide and not really about what is good for the animal. Two weeks after our "visit", I needed to get hold of the pharmacy to refill my dogs prescriptions. I have left 2 messages as nobody ever answers the phone, but have yet to receive a reply. I work a weird shift which is why I was trying to go here, but apparently I will need to take time to go somewhere else and see what they can do. Edit: Got a call the other day asking us when we would be back for a checkup on our dog that they didn't do much for in the first place, and that died shortly after the visit here. Seriously, this place is just after your money and are apparently trying to drum up business now. They didn't return phone calls when I needed prescription refills, but now they want my business... this place sucks. Read Less

I am very grateful for the young ER Vet that supported me on the absolute worst day of my life on Sunday, January 7th. My precious boy had some type of mass in his belly that burst sometime in the early morning hours. I discovered him, half conscientious laying next to my couch, likely trying to get outside one last time. I rushed him to Sumner Veterinary, where sadly the best decision was to have him cross the Rainbow Bridge. The Bet was so sweet and compassionate. It meant the world to me that this total stranger showed my little boy so much companion and as so gentle with him in those last moments of his life. My girls are due to see the Vet, and without a doubt Sumner will be getting my business. Read Less

I cannot speak to the Veterinary side of the house, but we have boarded our dog there now several times over the last 2 years and have always had a very positive experience. Rufus goes in scared every time, then runs right to the girls that come out to greet him. So far so good! Read Less

Dr. Bronk is very rude and insensitive. Told me my dog is going to die and I need to spend $3,000 and when I asked what they did as far to care for my pet she became very rude and short. I will not return. Read Less

This was our first visit to the Sumner Veterinary clinic. We loved it they were very attentive to us and our dog. They listened to what we said and worked with us to make an informed health decision. If I ever need emergent vet services in the future I know where I will go. Thanks again for the great service. Read Less

I think it was cool that they had 24 hr service. Although the service was the worst experience I've ever had. Save your animals and go to a different hospital if possible. They charge way too much and hurt your animals while "fixing" them.Read Less

I waited for hour and half after they drew blood from my pet. They came and tried to check me out, before the doctor even came back to give me results. When I saw the doctor I did not feel she listened to what we told her and she was trying to do procedures that may not be necessary. When I left I realized the doctor had not advise regarding some follow up instructions. When I called back to find out what they were they said they would call back. They never did. Read Less

If you have feeling that your pet may not be feeling well and need to take them to the vet right away avoid this place at all costs. I brought my cat in because she wasn't feeling too good and I sat here for 3 HOURS and was never seen. I also got the feeling that you have less of a chance to be seen if your not a regular patient as 3 other walk-ins came in behind me and were all seen within 20 to 30 mins. Read Less

I had an emergency with my 125 lb dog. He wasn't able to get up from the floor. Knowing how difficult my little guy can be when he's scared, I was so impressed with how the staff dealt with him with nothing but patience (which you need a lot of when it comes to him.) Thank you so much for taking care of him and helping me get him moving around again! Read Less

They are compassionate & then some! I had to bring several of my babies here to go over the Rainbow Bridge. They are always compassionate and kind. When my precious DougLee had an abscess behind his eye and almost didn't pull through they never pushed that agenda. They always let me come in the back & lay on the floor with him for as long as I wanted whenever I wanted... it was amazing. They are amazing. Everyone there is amazing even the manager, especially the manager.... Read Less

I have used Sumner Vet for boarding and daycare for the past three years, and up until recently have been satisfied with their services. However, the last two times I have picked her up from boarding she has been covered in poop and in Sept she came down with kennel cough after boarding. It is completely unacceptable to send a dog home in this condition. Needless to say, I am very disappointed and will not be bringing her back. Read Less

The nurses here are so caring and loving. They saved my chihuahua and her newborn puppy's life as she was having a hard time deliving the rest of the puppy's so she had to have a C-section. I couldn't Afford the cost and they went out on a limb to help me and set up a payment plan. I will forever bring my pets here when in need! And a huge thank you to the staff and Doctor for everything they did to help my baby's out!Read Less

When is this dysfunctional facility going to be shut down? The people are inoperable. I have my own horrific experience plus reading all the reviews below, is very disheartening. People need to wake up to the fact that some "business's" are ran by deplorable vampires. Just don't go there. Read Less

Worst experience ever! My dog was bit badly.. about 2 inches of skin hanging. They checked him out and told me to wait 2hrs so they can take care of their appointments first. I made a call to Timber Ridge Animal Hospital and they took me right away best customer service. The staff was incredible. Max is making an incredible recovery. Read Less

They don't run payments like they are supposed to, and when they do and something goes haywire with your account and doesn't process, instead of a phone call, they send you a letter through the mail that takes a week. I called and told Chantel to take the payment on a certain day and she leaves for the day before the payment is processed. Save yourself the headache and find a different emergency vet! Read Less

If you have a high standard of care for your animals this is the place to go. Their docs are great and very good at what they do with the run of the mill issues or even the odd. However my 2 complaints for this location is this, they are EXPENSIVE. However i still do go here because to me its worth it than put my animals care to chance with another vet. The other complaint i would have is you have about a 50/50 chance of getting a tech with a chip on her shoulder. This has been our experience for about the past year with both our dogs. Having spent thousands here over just the past 2 years alone, i would think we would get better treatment from the techs. Read Less

This place is like family. When our beloved Wilson was sick with Lung cancer, he did have to stay the night, and as we worried about him, we knew he was in good hands. When they called us about updates on testes, they would always tell us that wilson is doing great before they would give us answers. When it was his last day, they allowed us to spend 3 hours saying goodbye. They were as upset with Wilson's diagnostics as we were. They take pride in what they do. This place is the best. Take care! Read Less

I am so thankful to the staff who helped with my little baby kitty Nixie! She still continues to improve so far at home. You guys have worked with a few more of our pets. You saved my Blackjacks life helped Daisy Mae with her allergic reaction to a bee sting and gave us a peaceful place to let our Susie girl go. Most of your staff have been very kind and helpful. All of the veterinarians were very kind and took time to answer all my questions truthfully. I am truely greatful. My Nixie is a little miracle. Read Less

We took our pregnant lab in for an emergency c section with one live puppy left to deliver. At the time we arrived the puppies heart beat was strong and alive. We were told the the surgery would take an hour. But they had to let the tech have lunch first. Lunch over an emergency really. This is an emergency your lunch could have waited. Also they should be fully staffed to take on emergency like they say 24 hour emergency hospital. What should have taken 1 hour took over 5 and the loss of our puppy. Then we were told that the doctor stuck her finger through our girls utruis and they could not repair it so she had to be spayed. She WAS our breeding dog and they took this away from us. We lost our puppy and our RIGHTS to breed. This is not a place I would ever go to. Read Less

Had the worst experience! We boarded our dogs here from wed-fri and packed them a lot food just to be safe. Of course while we were gone they lost their appetite and didn't eat much which we figured would happen so when I called on Wednesday night and asked them to put chicken on their food the employee told me they would. Thursday rolls around and when I called they hadn't put chicken on the food yet so the dogs were still not eating and she asked me if I would like them to put chicken on it and I said yes. Fast forward to today when we go to pick them up and the Employee told us that their blankets are in the wash and they will have to call us later to come pick those up even though we didn't tell them to wash them and they didn't ask us beforehand. I'm assuming they just took it upon themselves to wash them because the dogs probably peed on them (which they never ever do except for when they are there). When we got home I noticed none of their food was leftover in their bag and we gave them a lot of food way more than enough so I called them and asked where it was and the employee told me they put water in it to make it more enticing to the dogs. Not once did an employee call and ask if they could do that and no one let us know that was something they even do which also leads me to believe they never actually put the chicken on it. The food we buy our dogs is really expensive and they wasted about half a bag of food. We will NEVER be taking our dogs back there.Read Less

My dog sustained a small cut when I was trying to cut his hair. So I take him there at 8:40 PM and no one is in the lobby except for me, my sister, my cousin and the nurses. We don't get seen by a doctor until 9:30. I tell them I just want them to clean the cut. She then gives her exam and tell me I should get X-rays and medication and she'll be back with an estimate of how much it costs. She makes us wait for 30 minutes to get estimates which total 750 dollars. I tell her I can't do that I just want her to clean and fix the cut. She then tells me to fix the cut will be 48 dollars, a cone will be 10 dollars and the medication will be 100 dollars, which should total 158 dollars, a price I was fine with. She then tells me the total for all of that is 260 dollars. Now I think i'm pretty good at math so 48 + 10+ 100=158. So tell me where she pulled an extra 102 dollars from? Do not ever go here because they are rude but the nurse was nice. Read Less

I have seen Dr. Amy Smith care for my pup and my kitties for some time now- wise choice to ensure they have the very best health and happiness. Just the way she examines them so carefully tells me she wants the best for them and I can sense for sure she loves all animals. What I also liked about her was that she was honest about treatment options with what I could afford. She is respectful, caring, and is a wonderful vet- my animal family is a testament to that. Keep up the good work Dr. and thanks for caring for my family and educating me about being a better pet parent. Read Less

I am so sorry the person gave a negative review to Sumner Veterinary Clinic in 2013. I have been using this clinic for over five years on a regular basis for boarding my dog when I am out of town. Their service is superb. The staff is friendly, helpful and patient with both the dogs and their owners. Please don't let one person's review prevent you from using their service. Read Less

Hi I was in the area on vacation when my dog got very ill. He was throwing up every couple hours. I thought he might be bloating. I was able to see Dr. Moren right away on emergency. They took X rays and determined he was not bloating. They gave him the medicine he needed right away. I am so thankful for Dr. Moren's quick treatment of my dog. This vet hospital is amazing! If I lived here I would always use them.Read Less

Expect to fork over $200 minimum when visiting them for just about anything. It cost me this much just to have my dogs ears cleaned, we were there for 15 minutes and it cost $280. The thing that gets me is they never tell you the cost of anything ahead of time nor do they give you treatment options which most places do. When visiting them its clear that making money is their #1 priority. *to edit my post they never gave us any antibiotics for an ear infection. Took my dog to another local vet for the same check up and it cost $87 including a prescription for my dog.Read Less

Don't send pets you care for here. They gave our dog wrong dose of medicine and wouldn't even call and update on dogs condition! Full Story: We went to get our two silky terriers updated rabies vaccines, and because one of the terriers has a hard time with vaccines they decided to give a dose of benadryl before giving her the vaccine. They then come out to inform us that they gave the 12lb dog twice the amount, 1.9 instead or 0.9, and would have to monitor and care for her closely in case she she she has a severe reaction. They initially said that my grandma could stay 3-4 hours until she improves and shows to be stable to go home, my grandma would have stayed by her dog the entire time except she cant see in the dark to drive and would be stranded there all night unable to get home. She was distressed and didn't call me until on her way... On her way home I then call and tell the clinic that her family will drive her back and that we will stay and then take her dog home when its safe. The veterinarian gets on the phone with me and tells me they don't want the dog to leave until 8 am now with NO explanation and says we'll have to come in the morning. I explain that this is an older (though healthy) dog who has never stayed overnight in circumstances like this and how distressing it is for owner to not know how she's doing in a strange environment crated while going through something like that, and I then requested phone calls to update us so we know if she is improving. They tell us that the overnight doctor will call before 10, but they didn't my grandma had to call around 10:30. They then say they'll call at 6 am with an update and they still didn't call, owner had to call them and the staff has the audacity after their medical error to tell my grandma "they're very busy". It was horrible enough to give the wrong dosage to a dog, causing who knows what harm, and potential for severe repercussions, but to not follow through with the promised phone calls to a worried owner and lack of communication is shocking to me! We picked the dog up with bruises from IV's and no communication from the original Vet, who I guess didn't want to face us. Read Less

Misdiagnosed my dog, was expensive, the vet tech gave us her opinion on what she thought was right or wrong with breeders. Came very close to having our dog put down because of this place. Won't ever go back and I would suggest that you don't either!Read Less

I am sorry am I buying a car or trying to care for my animal?Our dog had emergency surgery last night at another location but was transferred to Sumner for overnight observation. After waiting in the "private" room for 20 minutes the Dr. finally came in only to present us with a post op bill that cost more then what the initial EMERGENCY surgery did! We asked for an overnight quote only which ended being still almost as much as the surgery but what are we to do when they are the only ones in town and our dog needs post op care. Dr. then continued to tell us all the things that could go wrong...I understand things can happen but go easy on people that are obviously in shock over the day that they had already! To top it off, the Dr says we need to place a deposit..ok great...we are thinking maybe half? NO! They want the entire amount of their "LOW" end estimate! Will never use this est. again...will drive all the way to Tacoma if I have to! I had been told in the past that money talks here and that was made abundantly clear last night. Guess monopoly wins, thankfully we moved our dog back to the other hospital for observation today and she is doing great thanks to them. Read Less

This review is not specific to Dr Louisa Beal,but instead about Sumner Vet. Do you want to be ripped off? Go to Sumner Vet. I have been a customer for 10+ years because of convenient location, nice staff and good care, but have had enough. They take advantage of customers and are dishonest in their calls about updating on cost. No matter what you sign or what they call to update, you will hit the higher cost. And they will call mutiple family members with costs and not explain it is additional on top of other costs. Since Sumner Vet moved to the new larger facility their business mission seems to be ""charge the customer as much as possible!"" or ""never charge under max quote - if you're under....add things to the bill!"" We have had 6 dogs through this vet and received multiple un-necessary recommendations to for procedures and surgeries since they moved. What inspires me to actually make a comment now is their dis-honesty in a recent emergency situation. While I cannot complain about the care becasue the vets and staff are nice and seem competent, I truly believe that Sumner Vet is a money pit and they will take advantage of customers financially if they can. Please beware. Read Less