BluePearl Veterinary Partners
Tacoma, Washington
Reviews
Nicole
15 Mar 2023
REPORT
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old ca...
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old cat in who suddenly started spitting up after eating. I had a vet appointment 2 days later but panicked and brought him here. As soon as I came through the door and to the desk, they whisked him right to the back ,"He looks serious". I filled out the paperwork, and of course signing I would be responsible for payments. My guy was brought back to me where the "Doctor" told me ( after he was back there for maybe a half hour or so) that looks like he just had a little bug and was going to need some meds. I told them I had a vet visit in few days but just wanted to make sure it wasn't anything deathly or something like that. He said he should ok enough for the visit and have me orders on what I was allowed to feed him. Then came the money talk. The bill was $300. I told them I didn't have that much money ( low income) but would give all I had ($100) then be more than willing to make equal remaining monthly payments, but had to see if I qualified for their credit card. Of course didn't qualify for that either, then the start of the series of shocking events occured..I COULDN'T LEAVE UNLESS I PAID THE BILL!! I pleaded my case, the dr took my guy back with him again, but this time after "xrays" he found a "small growth" in his stomach area. WHAT?!?! You said before that...??? If he got surgery/ treatment it would be to much for me to financially care for and for my guy ( who just turned 16 and could outrun me throughout the house) to recover from. I just resolved that this was it. And when he gave us our "last time", now that I think back on it, it was like he was trying to jump up on my saying, " no mama, no this isn't right, I'm ok, there is something not right here" when he was crawling on my shoulders when I was holding him, like he was trying to run away, get away. But being a legally bound and "I trust your opinion" person, I let my guy take his last restlessly breaths in my arms. I still tear up thinking about this due to fact that this place is all about money over care. And the most funny or ironic thing of this situ..I had some money come to me from the state less than 48 hours later!!!! More than what would have covered there fee! This was almost 4 years ago and I still haven't recovered because my guy, was my ESA. Please be careful no matter where you go, especially here. Make sure you have enough money, credit card, credit, a friend on the side who may be able to help you out in a crunch...or be ready to say " good-bye" to your beloved family member.
Nicole
15 Mar 2023
REPORT
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old ca...
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old cat in who suddenly started spitting up after eating. I had a vet appointment 2 days later but panicked and brought him here. As soon as I came through the door and to the desk, they whisked him right to the back ,"He looks serious". I filled out the paperwork, and of course signing I would be responsible for payments. My guy was brought back to me where the "Doctor" told me ( after he was back there for maybe a half hour or so) that looks like he just had a little bug and was going to need some meds. I told them I had a vet visit in few days but just wanted to make sure it wasn't anything deathly or something like that. He said he should ok enough for the visit and have me orders on what I was allowed to feed him. Then came the money talk. The bill was $300. I told them I didn't have that much money ( low income) but would give all I had ($100) then be more than willing to make equal remaining monthly payments, but had to see if I qualified for their credit card. Of course didn't qualify for that either, then the start of the series of shocking events occured..I COULDN'T LEAVE UNLESS I PAID THE BILL!! I pleaded my case, the dr took my guy back with him again, but this time after "xrays" he found a "small growth" in his stomach area. WHAT?!?! You said before that...??? If he got surgery/ treatment it would be to much for me to financially care for and for my guy ( who just turned 16 and could outrun me throughout the house) to recover from. I just resolved that this was it. And when he gave us our "last time", now that I think back on it, it was like he was trying to jump up on my saying, " no mama, no this isn't right, I'm ok, there is something not right here" when he was crawling on my shoulders when I was holding him, like he was trying to run away, get away. But being a legally bound and "I trust your opinion" person, I let my guy take his last restlessly breaths in my arms. I still tear up thinking about this due to fact that this place is all about money over care. And the most funny or ironic thing of this situ..I had some money come to me from the state less than 48 hours later!!!! More than what would have covered there fee! This was almost 4 years ago and I still haven't recovered because my guy, was my ESA. Please be careful no matter where you go, especially here. Make sure you have enough money, credit card, credit, a friend on the side who may be able to help you out in a crunch...or be ready to say " good-bye" to your beloved family member.
Suzanne Mackler
2 Aug 2020
REPORT
I called Blue Pearl Tacoma yesterday because my lory was bleeding steadily from a clipped toenail and I couldn’t get it to stop. The girl on the phone told me they were at capacity and couldn’t see my...
I called Blue Pearl Tacoma yesterday because my lory was bleeding steadily from a clipped toenail and I couldn’t get it to stop. The girl on the phone told me they were at capacity and couldn’t see my bird and gave me the names of two other vets who didn’t take birds. I have never been turned away for a critical situation with one of my birds in the 25 years I’ve owned and raised birds and then to waste more time calling suggested vets who don’t take birds. After another harrowing hour I was able to staunch the flow of blood ci was lucky he didn’t die no thanks to the girl at Blue Pearl Emergency Vet in Tacoma.
Yinairy Medina
4 May 2020
REPORT
Very helpful to my Dog thanks
Khas c
16 Jul 2018
REPORT
Great place with the utmost care for your animal. Both my dogs have been taken well cared for both their issues. Only thing is for that care comes with a pretty high price.
Brittney Le
14 Jul 2018
REPORT
My dog passed away last night from being hit by a car. Honestly, I don’t know why I chose to come here when there is a vet ER closer to where I live. I just wasn’t thinking right. The staff were very ...
My dog passed away last night from being hit by a car. Honestly, I don’t know why I chose to come here when there is a vet ER closer to where I live. I just wasn’t thinking right. The staff were very nice to me, especially the lady at the front desk. She knew I was heartbroken, and suggested I hang out in the waiting room until I get my mind right to drive home. I hope that they really do creamate him and spread his ashes in a beautiful place, and choosing that option wasn’t a hoax. Again, I wasn’t thinking straight and I should’ve chosen to keep the ashes, but it’s done.
Morgan Espinoza
28 Jun 2018
REPORT
My five month old pointer was lethargic, shaky, and had a temp when we brought him in. He was seen incredibly quickly by a friendly and thorough staff. The vet spoke with us and told us to monitor our...
My five month old pointer was lethargic, shaky, and had a temp when we brought him in. He was seen incredibly quickly by a friendly and thorough staff. The vet spoke with us and told us to monitor our pup and if he was shaky again to record it because while at the vet he was happy and vocal. Here’s what sold me- THEY DIDNT CHARGE US. any other 24 blue vet would’ve been able to charge a minimum of $100+ for a late night consultation and this place didn’t. They took the time to care for my puppy, spoke with us, gave us information, and didn’t charge us. Incredible.
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Jennifer Barnstien
21 May 2018
REPORT
Thank you Dr Bunt and all the wonderful staff. We Brought our Bella in after a series of seizures. At 11+ years this had never happened. They were kind and came running out with a gurney. We lost Bell...
Thank you Dr Bunt and all the wonderful staff. We Brought our Bella in after a series of seizures. At 11+ years this had never happened. They were kind and came running out with a gurney. We lost Bella within 24 hours. But she was given the best treatment. We can't thank you enough for the respect and kindness you showed Bella and us during this heartbreaking time.
Rose Guzman
11 May 2018
REPORT
My dog fainted last year and I was referred for a cardiologist at Blue Pearl. I am a crazy dog mom... LoL and the staff here were very kind during such a stressful time. They were very professional ...
My dog fainted last year and I was referred for a cardiologist at Blue Pearl. I am a crazy dog mom... LoL and the staff here were very kind during such a stressful time. They were very professional and dedicated to helping my dog. I recommend them to everyone!
Shuki Chan
5 Apr 2018
REPORT
I love this place!!! My doggy needed knee surgery. They were able to get her into surgery the day I brought her for the consultation!! Both of her knees needed surgery but the cost of the surgery was...
I love this place!!! My doggy needed knee surgery. They were able to get her into surgery the day I brought her for the consultation!! Both of her knees needed surgery but the cost of the surgery was a lot less than any other veterinaries that I called (we were able to get her surgery on both of the knees at the same time and cost was about same as getting one knee surgery at other veterinaries). The staff were really helpful and answered all the questions I had quickly. Also, they follow up really good with all the questions I had. I'm really really happy for my dog and she is doing good with her recovery. They open 24/7 so I could pick up my dog anytime. I recommend this place to anyone who are looking for specialist for your loved partner!!!
Tabitha Delaire
16 Feb 2018
REPORT
Thank you one million times for seeing Lulu and treating her quickly. Thank you to Dr. Hicks (Neurologist) and his assistant Jenna for offering to see her same day and getting the diagnosis of meningi...
Thank you one million times for seeing Lulu and treating her quickly. Thank you to Dr. Hicks (Neurologist) and his assistant Jenna for offering to see her same day and getting the diagnosis of meningitis right away so we could start treatment. The doctors were friendly and knowledgeable and the service was quick. The facility is clean and my Boxer is already starting to feel better. They were patient with the fact that Lulu s dog and male reactive and I felt like they really cared about her and her well being. The visit was pricey, but that is why we have pet insurance so cost isn't a factor that we have to consider when treating. The reception team is fast, friendly, and seemed to genuinely love pets.
Melissa Schwab
7 Feb 2018
REPORT
Amazing and caring staff! Very upfront and honest with treatment! Went above and beyond! When we called at midnight, after are pup had a seizure from eating sugar-free gum, they were waiting for us as...
Amazing and caring staff! Very upfront and honest with treatment! Went above and beyond! When we called at midnight, after are pup had a seizure from eating sugar-free gum, they were waiting for us as we walked in and rushed him right back! They knew exactly what to do! So professional and caring. Saved our pups life! Thank you to everyone who helped with Turk’s recovery! You all are amazing!👏🏻
Douglas Campbell
15 Jan 2018
REPORT
Incredibly professional. Our dog had a seizure so we took him in. They had a tech out to check our dog within five minutes. Pricing for bloodwork and radiology was very reasonable. I walked in prepare...
Incredibly professional. Our dog had a seizure so we took him in. They had a tech out to check our dog within five minutes. Pricing for bloodwork and radiology was very reasonable. I walked in prepared to depend $1000 and barely spent over half of that. The front desk staff are very friendly and the doctor herself was the definition of professionalism. The entire facility was very clean and organized. These people care about animals.
RANDY HAMREN
7 Jan 2018
REPORT
I brought my senior cat in to them about 5:30 AM on a Sunday because she was scaring me by how she was behaving. I didn't want to put her in any peril by not acting when I did. The superb Technicians ...
I brought my senior cat in to them about 5:30 AM on a Sunday because she was scaring me by how she was behaving. I didn't want to put her in any peril by not acting when I did. The superb Technicians and Dr. Thorp were friendly, immediately attentive, very efficient, compassionate, described their process in detail, and provided absolutely Stellar Customer Service. They diagnosed and mitigated the problem in a very timely manner, and prescribed appropriate medication to prevent a recurrence. I have never been treated so Fairly and received such Efficient Service from any Hospital like this in my life. I would give them 10-Stars if I could, and HIGHLY recommend them to anyone that needs emergent veterinary service. Exceptional job tonight Team. Thank You!!
Alexis S.
3 Aug 2017
REPORT
Really disappointed in this "hospital". My puppy was hit by a car and needed overnight observation, when we got there they did X-rays and put a blanket over him then left him to piss himself and soak ...
Really disappointed in this "hospital". My puppy was hit by a car and needed overnight observation, when we got there they did X-rays and put a blanket over him then left him to piss himself and soak in bloody piss covered blankets for hours refusing to do anything until they got $1200! Instead they stood around making sex jokes about penises while my pup laid there in pain. They gave us a written estimate of $4,000 for the hip surgery which is average at a specialist, until the next morning when it doubled for no reason and the other vet said he wouldn't need anything major!! They refused to do anything with our puppy until they had received full payment up front and refused to take payments, which I have never seen at any vet before in the last 4 states I have lived in. We took our puppy to a different hospital that actually made sure he was comfortable, not in pain and the surgery was only $1,800. The doctor there was even shocked the so called "doctors" at Blue Pearl wanted 8 THOUSAND DOLLARS to put a plate on my puppy's pelvic bone. His jaw literally dropped and he stared at me a moment then asked me to repeat myself because he had done similar surgeries before and was aghast the idiot at Blue Pearl tried to get us to pay that much, even at a specialist. I will NEVER go anywhere near that place with any of my animals again. Any person that can stand there laughing and joking around while a puppy is laying there in pain, peeing himself, and soaking in his own blood is a terrible human and doesn't deserve to work with animals in my honest opinion. F*** this place.
Gabrielle E.
28 Jun 2017
REPORT
My dog came out of our bedroom with a very swollen face so we rushed him over to BluePearl and they were awesome!! They took him back immediately, everyone was super friendly, the doctor made sure to ...
My dog came out of our bedroom with a very swollen face so we rushed him over to BluePearl and they were awesome!! They took him back immediately, everyone was super friendly, the doctor made sure to explain everything thoroughly and most importantly they took great care of my puppers! Even though the emergency vet was not where I wanted to be last night, I'm glad we we were at BluePearl.
W K.
26 Jun 2017
REPORT
My cat had not been eating for 3 days and he kept hiding under the bed so I was very worried and decided to take him to blue pearl since my regular vet was closed, When I took him, there was a bit of ...
My cat had not been eating for 3 days and he kept hiding under the bed so I was very worried and decided to take him to blue pearl since my regular vet was closed, When I took him, there was a bit of waiting time (the other doctor was in surgery) but we got in and they took him for examination.. When they came back they explained to me that they thought there was a foreign object in his body and they needed to get some x rays done; no problem except that it was severely overpriced.. But I went with it anyways and it came out that there was indeed a foreign object, so they offered me 3 choices, one was to go ahead with the surgery as soon as possible, the second was to have him on medication to see if the object would pass through the body and out, or the third option was to put him to sleep. They left the room so that I would make a decision in private which was nice. I decided to go ahead with the surgery, since my cat is more important than the cost, and they did it that evening. So my after the surgery, the doctor kept me in check by phone to see how everything was doing which I really liked, the doctor and the staff showed how much they cared for his health and his recovery. One thing that I was not pleased was how expensive they charge for everything. Yes I understand that it's an emergency but they should really think about the situations that others are in. Not everyone can afford that kind of pricing. If maybe they had a payment plan that would of been way better than coming out straight that the total would be "this much" and it might save a lot of lives of others, since it would be less burdensome. Just by hearing the cost of the total and looking at my sick cat's face it just made me feel like I was the bad guy... But what's done is done, I went on with the surgery and the surgery saved my cat's life so I am greatly pleased and happy. it's been 2 weeks since his surgery and he is now recovering very well. I am very thankful to the hospital.
Irene M.
30 May 2017
REPORT
I echo previous reviews who say that this place is overly expensive and prescribes unnecessary medications. It seems to be going the way of most of human healthcare in terms of overprescribing and jac...
I echo previous reviews who say that this place is overly expensive and prescribes unnecessary medications. It seems to be going the way of most of human healthcare in terms of overprescribing and jacking up prices. I have some experience with ER vets in other states, and this place did not live up to them by a long shot. The bill for a few medications and a physical exam was way higher than in California which included an ultrasound. And the wait time was insane-- six hours, most of which was spent waiting for one of the vets to get around to analyzing the results of a urinalysis. Meantime my poor cat is waiting in her carrier, and I wasn't informed about how long the wait would be until 2 hours into it. They didn't seem to care about my cat as much as they cared about getting more money out of me. And the vet was very rude and dismissive. I will not be coming back.
Collene S.
26 May 2017
REPORT
When going to a hospital or surgery center, I'm expecting a large bill, but cost is not the primary concern. Simply said, both of these types of services are expensive because emergency costs are hig...
When going to a hospital or surgery center, I'm expecting a large bill, but cost is not the primary concern. Simply said, both of these types of services are expensive because emergency costs are high. I've needed emergency service for our chocolate lab on three occasions. Initially I chose Blue Pearl because it was the closest to us, however I keep going back because we keep receiving exceptional service and care here- that's what matters. Our first visit was a small visit (in and out in 30 minutes) but our second visit was a true emergency and our pup had to have a rather large 2 hour surgery. Drs did a great job, however we needed to return for a second surgery due to a sideways healing process. We have a regular vet who we see for routine services but Im comfortable in giving a high recommendation to Blue Pearl for others in the case of an emergency or needed surgery.Additionally, I overheard a conversation in the waiting room with one of the doctors explaining all financial options to a customer. I felt she was extremely helpful and offered as many options as possible, including explaining that this is an "emergency" facility and that the owners dollar would go further in a regular/daytime office. Very professional & helpful to the family during a tough time with an emphasis in trying to keep costs down while not sacrificing the animals needs.
Farran Greene
26 May 2017
REPORT
I'm neutral about this veterinary clinic. I brought my dachshund here in June/July of last year on the recommendation of Blue Pearl in Renton. My dachshund had a slipped disc and was on medication fro...
I'm neutral about this veterinary clinic. I brought my dachshund here in June/July of last year on the recommendation of Blue Pearl in Renton. My dachshund had a slipped disc and was on medication from our local veterinary clinic. His symptoms suddenly grew worse and, after the recommendation from BP in Renton, we brought him to the Tacoma location late at night. It took us nearly an hour to be seen because everyone was busy with another animal, which is understandable.
We were finally brought into one of the examination rooms, where we explained our situation to the doctor. She brought him into the back to look at him and let him rest in one of the kennels before returning to speak with us. She gave us two options. Either we pay $5000+ for back surgery or we put him down. She stepped out while we contemplated our decision and we had finally decided to put him down because he was 8 years old and she said there was a 50% chance that the surgery would work.
We were finalizing our decision to put him down when the doctor brought my dachshund back in the room. This is where I have a problem with this clinic. I'm sorry, but you don't bring our dog back into the room when we're trying to decide between expensive surgery and putting him down. At this point, we're all very emotional because we actually have to look at our dog when the doctor says that we can always try switching his medication. THIS IS WHAT PISSES ME OFF. What kind of practice is this?! Why was this not a third option from the beginning?!
This is also the point that makes my opinion neutral. I'm mad that this clinic gave me the option to change his medication AFTER we had to decide between surgery and euthanasia. I'm also grateful that we got the right mix of medication. I'm happy to report that my dachshund is 100% better, I just wished the clinic went another way about it.
Woodland Blaze
8 May 2017
REPORT
Saw my sick baby goats in the middle of the night! I called my local vet emergency and they said Blue Pearl sees goats. I called and sure enough, they said they will see just about anything that can f...
Saw my sick baby goats in the middle of the night! I called my local vet emergency and they said Blue Pearl sees goats. I called and sure enough, they said they will see just about anything that can fit through the door! They were wonderful! Loved they staff, very helpful, highly recommend! Love the written home instructions and notes that were also emailed to me. All 4 baby goats are improving already! Thanks! I love knowing that there is an emergency hospital that will see whatever pet you could possibly have.
ivan carlson
7 May 2017
REPORT
They treated me very well saw my dog in timely manner addressed the issue and didn't charge me which I was willing to pay whatever I needed to make sure my dog was ok this place has excellent employee...
They treated me very well saw my dog in timely manner addressed the issue and didn't charge me which I was willing to pay whatever I needed to make sure my dog was ok this place has excellent employees they are compassionate and take into consideration the stress I was under
Natalie M.
6 May 2017
REPORT
Dr Hoots is a fantastic orthopedic surgeon. He fixed my Kitty Tay Tays leg. Respectful, organized, and caring. He understood that as a night shifter, I can't do a mid morning appointment. Dr Hoots an...
Dr Hoots is a fantastic orthopedic surgeon. He fixed my Kitty Tay Tays leg. Respectful, organized, and caring. He understood that as a night shifter, I can't do a mid morning appointment. Dr Hoots and the vet techs at Blue pearl really went above and beyond to help me coordinate my kitty's visits on dates and times that he was in, but allowing me to sleep during the day. (Sleep is more valuable than gold to anyone that works nights.)I've taken my dogs here a few times for emergency tummy issues. They helped us out quickly, and are good with staying in budget. I will only use blue pearl for emergency services.
Jeanette Parmley
29 Apr 2017
REPORT
Wonderful place. I wish I knew they where here before this. Yesterday my baby started having a hard time breathing took him somewhere else left that hospital around midnight. Woke up and took him to h...
Wonderful place. I wish I knew they where here before this. Yesterday my baby started having a hard time breathing took him somewhere else left that hospital around midnight. Woke up and took him to his vet. Had to take him back again because he started getting worse. Finally tonight took him to blue Pearl. Thank you thank you. The instantly put me at ease. Dr thorn was so caring, so personal. He answered all my questions, didn't make me feel dumb. He was right on top of it. I left my little man there overnight and they let me go back to his kennel and say goodbye!! I'm worried about my baby but I am confident he's in good hands and I can finally sleep tonight. Oh and the staff was wonderful! So sweet. Thank you
kake h.
24 Apr 2017
REPORT
I just realized they've changed their name to blue pearl from Durango animal hospital. I've been coming here for doggie emergencies when I can't access my regular vet. I've also had to euthanize belo...
I just realized they've changed their name to blue pearl from Durango animal hospital. I've been coming here for doggie emergencies when I can't access my regular vet. I've also had to euthanize beloved pets here. I have been here in the middle of the night and in the middle of the day. Today I brought my dog in after he was attacked while we were on a walk . The staff were professional as always. I was seen quickly and left within the hour with my dog that was diagnosed as well (thank goodness). Whether their name has changed or not I feel confident bringing my dogs here anytime.
Myroslav K.
28 Mar 2017
REPORT
Do not recommend this place to everyone, they literally charge for everything. I brought my cat the other day, doctor gave one shot to him, said he is perfectly fine and I was charged $350 just for an...
Do not recommend this place to everyone, they literally charge for everything. I brought my cat the other day, doctor gave one shot to him, said he is perfectly fine and I was charged $350 just for an half an hour I spent there
Molly M.
14 Mar 2017
REPORT
I've been here a couple of times with our Doberman and our Chiweenie. The staff is always more than kind and helpful. Ive always walked away feeling that we received the best care for our dogs.
Mary S.
20 Feb 2017
REPORT
We were visiting Tacoma this weekend from out of town when our sweet 13-year-old golden retriever, who has been fighting cancer, took a significant turn for the worse. We knew immediately that the tim...
We were visiting Tacoma this weekend from out of town when our sweet 13-year-old golden retriever, who has been fighting cancer, took a significant turn for the worse. We knew immediately that the time had come to say goodbye. In tears, we arrived at Blue Pearl. They were incredibly compassionate and supportive. They were very clear up front as to the costs and the cremation options. They had never met our pup but each staff member that came into the room was loving to her and empathetic to us. They also made sure we knew that we were welcome to sit in the room with our sweet dog as long as we wanted to before the vet came in. They did not rush us to complete the procedure in any way. When we were ready, the AMAZING Dr. Keysa Williams came in to administer the medicine that would put our girl to sleep. She gently explained the process and what we could expect to happen. She also listened intently to me as I emotionally told the story of our dog's battle with cancer - never interrupting, or trying to hurry me along, even though I'm sure she's heard the same story many times. She just listened with empathy and compassion. The whole thing, while naturally very difficult for us, went smoothly, and Dr Williams encouraged us to take as much time as we needed afterward with our pup. Additionally, they called less than 48 hours later to say that her ashes were ready to be picked up, which was really helpful for us since we had to leave town to return home. When we picked them up, not only did they give us her ashes, but they had a paw print impression that they had taken from her for us to have to remember her by. Very sweet. I cannot say enough good things about both the Dr Williams and the staff at Blue Pearl. I would not hesitate for a moment to return to Blue Pearl or to recommend them to others.
Josh H.
1 Feb 2017
REPORT
After 5 days of our dog not eating, our vet performed an X-ray and advised us to take him immediately to the Blue Pearl. We arrived and the staff was expecting us. Everyone was friendly and profess...
After 5 days of our dog not eating, our vet performed an X-ray and advised us to take him immediately to the Blue Pearl. We arrived and the staff was expecting us. Everyone was friendly and professional. It was discovered our dog had a blockage in his intestines and surgery would be required. It was a stressful event, but I know they truly saved his life. Dr. lister was awesome, she called everyday following the procedure to update us on his recovery. We were allowed to visit with him anytime of the day. The staff and on duty Dr.'s were accommodating. I highly recommend this facility and for regular or emergency pet care. Our family will be forever grateful for their expertise, care, hospitality, and professionalism.
Beth B.
30 Dec 2016
REPORT
I brought my otherwise healthy Labrador here at 2:30 in the morning on 12/28/16. He had been, what seemed like, trying to vomit for 24 hours, completely unproductively. Finally, early that morning I...
I brought my otherwise healthy Labrador here at 2:30 in the morning on 12/28/16. He had been, what seemed like, trying to vomit for 24 hours, completely unproductively. Finally, early that morning I called Blue Pearl and described his symptoms and asked what they thought. They assured me that I needed to bring him in, which was fine.Once I got there, they took him from away me for an exam, which has never been done before at any other vet. The vet, Dr. Newton, brought him back to me and THEN asked for more info. She recommended 2-3 sets of x-rays, and blood work. I kept reiterating that I thought he had something stuck in his throat, because he keeps trying to cough/vomit it up. He was not presenting ill, at all. I finally agreed to a set of X-rays. Nothing. She didn't know what it could be. Maybe we should do blood work. I would not, so she sold me a anti-nausea pill and I took him home with a recommendation to bring him back in 24 hours if not better (at 2:30 in the morning, again??). So, $350 later I took him home.The next day he was not better so I called my vet but couldn't get an appointment for 36 hours. I took him to Value Pet Clinic in Tacoma. They got me right in and of course, he would not wretch in front of them, either. After checking him out, agreeing he was happy, no tender belly, no fever, etc (just like the night before), the vet sat for a second scratching Wally and then asked a simple question... has he been around other dogs, kenneled, etc. recently?? I said he had been kenneled the week before. She said- Ahhhh... kennel cough! I ignorantly disagreed saying it sounds like vomiting not coughing. She listened politely and said that is often how kennel cough sounds. For a grand total of only $70, we left with a simple diagnosis, cough tablets and other tablets for his GI, I think?I went home and googled it and it sounded EXACTLY like kennel cough. BluePearl SHOULD have asked that simple question- apparently it is very common, even in vaccinated dogs. I am FURIOUS to have been charged that much due to either their incompetency or their choosing not to ask. They will not get my business again.
Jay tanaka
19 Dec 2016
REPORT
Took care of my dog cinnamon when she was having problems walking from hurting her back. We took her to two other vets and were given medicine to help but she was getting worse and worse. I was freaki...
Took care of my dog cinnamon when she was having problems walking from hurting her back. We took her to two other vets and were given medicine to help but she was getting worse and worse. I was freaking out scared that she was never going to be able to walk and she didn't want to eat or even go to the bathroom. One day she started dragging her rear feet and I rushed her to this place. They took her in right away and diagnosed what was wrong really fast. They explained to me what most likely was happening and I decided to do her MRI which confirmed what they thought and they did the surgery right after. They were extremely friendly and fast to get her better. She had to stay there for four days and they allowed me to go visit her and I went every day and they were friendly each time and didn't seem irritated that I went every day. Now, Cinnamon is getting better and better every day and I am confident that she will fully recover. If they ever wanted to do a commercial I would gladly explain the whole situation so other people knew they could trust them.
Madeliene K.
15 Dec 2016
REPORT
I went to the one off 56th from 6pm-12:30am. They did a good job and knew what they were doing with my diabetic cat. The office was clean and the charges were fair. I also got a followup call with ref...
I went to the one off 56th from 6pm-12:30am. They did a good job and knew what they were doing with my diabetic cat. The office was clean and the charges were fair. I also got a followup call with referral test results in 8 hours. It was a little traumatic that they separate you from your pet right away, but I was able to visit before I left and then a few hours later. Its a hard job so even if there was a touch of hostility I would say overall they were knowledgeable and compassionate. They saved his life and corrected his meds and forwarded all the details to our regular vet and I am so thankful.
grace day
9 Dec 2016
REPORT
Rushed our cat to the vet when he had a urinary blockage. His condition was critical by the time we arrived. They began treatment immediately. We feel he received excellent care, and this is the only...
Rushed our cat to the vet when he had a urinary blockage. His condition was critical by the time we arrived. They began treatment immediately. We feel he received excellent care, and this is the only vet we have ever been to that allowed us visitation, day or night, with our cat. He would not eat until he saw us, and we know that our presence was beneficial (and possibly crucial) to his recovery. Had he been at a facility that wouldn't allow visits, he may not have had such a positive outcome. We are grateful for the quality care he received, and for the understanding and compassion of the staff.
Melissa McCallum
29 Nov 2016
REPORT
The staff and vets here are fantastic. My dog needed emergency care late Saturday night and they were quick to check her and start treatment. I had to return for three consecutive days and saw that th...
The staff and vets here are fantastic. My dog needed emergency care late Saturday night and they were quick to check her and start treatment. I had to return for three consecutive days and saw that they were great dealing with both grieving and irate customers (including one customer who was practically yelling about having to pay for his pet to be checked after the fact and despite signing consent paperwork) no matter how busy it got. This was a costly visit for us, but it was to be expected as it was for emergency care! As well, the vets were willing to go through the costs and cut out non-vital options to keep our costs more manageable. I also appreciated how we were able to visit with our girl as she received treatment and were able to call and speak with the vets regularly to check her progress. I am beyond pleased with the care our dog received and would recommend anyone with emergency needs head here.
Meredith K.
21 Nov 2016
REPORT
Dr. Shor has been treating my dog's cancer for the past 3 months. The staff are very caring and patient. Dr. Shor goes out of his way to make himself available by email whenever needed, and thoroughly...
Dr. Shor has been treating my dog's cancer for the past 3 months. The staff are very caring and patient. Dr. Shor goes out of his way to make himself available by email whenever needed, and thoroughly explains all treatment options and what is going on with your pet. I am so thankful for the extra time I am getting with my pup because of the care provided by Dr. Shor and the rest of the staff at Blue Pearl.
Marisa Petrich
15 Sep 2016
REPORT
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and trust the staff to care for her. That being said,...
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and trust the staff to care for her. That being said, always ask if there are alternative treatments and what the major differences between the options are before your make a choice about how to care for your pet. After my last experience at Blue Pearl (details below), I am not sure I would have been told about alternatives if I hadn't asked the right questions.
I am a very cautious dog owner, and would always rather pay an exam fee and have it turn out that my dog is fine than skip the vet and be sorry. What I'm not okay with is paying for procedures that are expensive and unnecessary.
On my last visit to Blue Pearl, the vet recommended admitting, sedating, and cauterizing what turned out to be a (very bloody) blackberry thorn scrape. My dog has been scraped like this before, and when I mentioned that treatment plan seemed extreme for a superficial wound the vet told me about a less expensive alternative, which he said he would use if she were his dog. I asked if the first option would be better for my dog in some way, or if there was some sort of drawback to the cheaper plan. The vet said there wasn't a drawback, as long as I watched her to make sure the bleeding stopped by the next day. He said if it didn't clot soon, I would have to bring her back in. This seemed very reasonable, and saved me at least $150 bucks and several hours of time. I also avoided the risks that come with sedation.
I really don't think I would have been told about alternatives if I hadn't asked, so always remember to check and see what your options are and what the risks and advantages are between them. If Blue Pearl had offered me this information from the jump, I would rate them much higher.
Marisa P.
14 Sep 2016
REPORT
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and definitely know she would never be harmed there. ...
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and definitely know she would never be harmed there. That being said, always ask if there are alternative treatments and what the major differences between the options are before your make a choice about how to care for your pet. After my last experience at Blue Pearl (details below), I am not sure I would have been told about alternatives if I hadn't asked the right questions.I am a very cautious dog owner, and would always rather pay an exam fee and have it turn out that my dog is fine than skip the vet and be sorry. What I'm not okay with is paying for procedures that are expensive and unnecessary. On my last visit to Blue Pearl, the vet recommended admitting, sedating, and cauterizing what turned out to be a (very bloody) blackberry thorn scrape. My dog has been scraped like this before, and when I mentioned that treatment plan seemed extreme for a superficial wound the vet told me about a less expensive alternative, which he said he would use if she were his dog. I asked if the first option would be better for my dog in some way, or if there was some sort of drawback to the cheaper plan. The vet said there wasn't a drawback, as long as I watched her to make sure the bleeding stopped by the next day. He said if it didn't clot soon, I would have to bring her back in. This seemed very reasonable, and saved me about $150 bucks and several hours of time. I also avoided the risks that come with sedation.I really don't think I would have been told about alternatives if I hadn't asked, so always remember to check and see what your options are and what the risks and advantages are between them. If Blue Pearl had offered me this information from the jump, I would rate them much higher.
Aphrodite Sauser
9 Sep 2016
REPORT
We had to make a decision to let our precious dog go in the middle of the night. I called the clinic heartbroken and the woman that answered the phone was extremely compassionate. When we brought in...
We had to make a decision to let our precious dog go in the middle of the night. I called the clinic heartbroken and the woman that answered the phone was extremely compassionate. When we brought in our pup, they explained the costs and exactly what would happen and gave us a private room to spend as much time as we needed with our beloved pet. The vet was very loving to our dog as he passed. We received a handwritten sympathy card with a hand drawn picture of our dog on the envelope from the clinic within days of his passing. We appreciate the care during such a difficult time.
Deborah T.
6 Sep 2016
REPORT
Our dog have some serious allergy problem both internal and external. We had spend a few years with different vets trying to figure it out then we found Dr. Coyner who is at Blue Pearl a couple days a...
Our dog have some serious allergy problem both internal and external. We had spend a few years with different vets trying to figure it out then we found Dr. Coyner who is at Blue Pearl a couple days a week. We have come once a month for shots and other misc times and each and every time the staff has been kind, professional and caring both to us and all the other pets that come in. I have heard so many stories in the waiting room about the veterinarians there an never a bad story. Thank you so much for your caring.
Scott O.
27 Jul 2016
REPORT
Unfortunately, we've had to use this emergency vet several times for our dogs and cats when emergencies have come up. The staff do an excellent job with triage and getting us checked in quickly. Dr. T...
Unfortunately, we've had to use this emergency vet several times for our dogs and cats when emergencies have come up. The staff do an excellent job with triage and getting us checked in quickly. Dr. Thorpe has been our vet most of the time and is very polite, friendly and professional. He's even done emergency surgery on our dog and we were thoroughly impressed with his knowledge and quick action. If you have a pet emergency I would not hesitate to go to Blue Pearl.
Naomi K.
9 Jul 2016
REPORT
We've been here a few times before and have never had a bad word to say about this place until now....We brought our dog in late last night for an anal gland abscess. She's had them before but we were...
We've been here a few times before and have never had a bad word to say about this place until now....We brought our dog in late last night for an anal gland abscess. She's had them before but we were very concerned this time because it grew very fast (within the matter of hours) and we were afraid of it rupturing or that it was something worse. So we wanted to act fast and have it check on right away to make sure there was nothing wrong with her. When we called, the gal on the phone was very friendly and polite. So was the ladies in the office. You're probably wondering why the 1 star then? The Vet, Dr. Thorp, was just rude (to put it nicely). This was our third time dealing with an anal gland abscess so we had questions for him but when we asked him even one question it was like twisting his arm. He was so rude with answering it, like he didn't want to be there. So after that one question, we didn't even bother with our others because of how he treated us. Which still leaves us with unanswered questions. And when he brought us the estimate for the procedure, we were a bit shocked at the price. So we told him that usually it's not that high so we wanted him to explain it to us so we know what's going on.... Again twisting his arm.If Dr. Thorp reads this I want him to know that some of these animals are like children to their owners. They mean a lot to them. Like me. And although they may not to you and you may see this every day. We don't. We don't know what's emergent and what's not. We think everything is a big deal for our pets. We don't want to see them in any pain. So you may think we are pathetic for bringing our dog in for this but you have no right to treat us that way. The way you were to us has made us want to make sure that if we have to there again, we are going to make sure that you're not working and if you are, we are going somewhere else. Somewhere where they may actually care and treat us better.
Tankdizzo N.
8 May 2016
REPORT
I wish i could put a zero for wrong practice but it wont let me and ill never go back to blue pearl ever!. On apirl 14 2016, i took my dog in for and evaluation on him having small stroke/seizure like...
I wish i could put a zero for wrong practice but it wont let me and ill never go back to blue pearl ever!. On apirl 14 2016, i took my dog in for and evaluation on him having small stroke/seizure like system, they check his heart, blood, look at his ears, and took a urine sample and ask me if he pee or poop, or foam up at the mouth during the episode and i said NO. They Told me there's nothing was wrong with him they had me pay $500.00 for all that. Their suggestion was to have a $2300.00 MRI on his brain then reffer me to Dr. Hicks at blue pearl in tacoma on Durango st. We then took him down there on the following monday the 18th of April at 830 AM, they had me sign a form of the outrageous price of the MRI which is $2390 to leave my dog with them and have him under for the whole day they did the MRI test along with spinal fluid test. Test came back with nothing on his brain showing NO signs of stroke or seizure at all... then doctor hicks "suggest" and had me put my dog on "seizure medicine" that can probably damage him, i couldn't believe it he didnt even need the seizure meds. What im trying to say is, Never once both pratices said to me my dog have two bad ear infections and for them to put me and my dog through all that mess for just a simple deeper ear check. It was the ear infections that was messing up his equalibirim to make him act that way! I want to demand some sort of reimbursement for wrong practices. But they never call me back after i left a message on the voice mail! And still waiting for a response
Mark san souci
24 Apr 2016
REPORT
READ BEFORE GOING HERE!! If I could go less than one star on this I would. These people, more conscious of getting your credit card number than providing health care for your pet, killed our dog withi...
READ BEFORE GOING HERE!! If I could go less than one star on this I would. These people, more conscious of getting your credit card number than providing health care for your pet, killed our dog within 29 hours of admittance on April 19-20, 2016. Our beloved yorkie was brought there by us on Monday night with labored breathing, but with pink gums indicating he was getting oxygen. We trusted their plan (of course the contract is ever present) and within two hours they stuck a intebation tube down our dogs throat knowing he had trachea issues. Then more calls came in the middle of the night for more procedures costing more money, and in the end they put him to sleep. $5200 later, a dead dog. THIS IS THEIR BUSINESS MODEL. DO NOT BECOME A VICTIM LIKE OUR POOR DOG WAS!!
Emilia R.
24 Feb 2016
REPORT
I treated my cat for worms and later that night he almost died. I rushed him here and they had to perform emergency bladder surgery to remove crystals. The surgery and recovery went great, but the vet...
I treated my cat for worms and later that night he almost died. I rushed him here and they had to perform emergency bladder surgery to remove crystals. The surgery and recovery went great, but the vet never told me if it was the worm medicine or something else that caused the crystals, so he was left untreated for worms with no other suggestions or advice. It would have been really nice to be able to sit and talk to the vet about treatment options, but I barely got face time with anyone.
Tami O'Keefe
31 Jan 2016
REPORT
My cat had surgery the day before at another vet clinic and ended up pilling out his catheter. I walked in the door they immediately took him back to assess the situation. The most prompt service I ha...
My cat had surgery the day before at another vet clinic and ended up pilling out his catheter. I walked in the door they immediately took him back to assess the situation. The most prompt service I have ever had somewhere.
Jamie Jackson
11 Jan 2016
REPORT
My daughter and I went there last night for our kitten Junior, and Dr. White and her staff went above and beyond the call for us. You are all kind and friendly, and made us feel comfortable. Thank you...
My daughter and I went there last night for our kitten Junior, and Dr. White and her staff went above and beyond the call for us. You are all kind and friendly, and made us feel comfortable. Thank you!
Sara Manning
9 Jan 2016
REPORT
The Veterinarian that helped us 1/3/16 was amazing. He made a very hard experience easy and peaceful. He was such a nice and compassionate man. I would recommend their clinic for any of your veterinar...
The Veterinarian that helped us 1/3/16 was amazing. He made a very hard experience easy and peaceful. He was such a nice and compassionate man. I would recommend their clinic for any of your veterinary needs.
Lindsey Gonzalez
3 Jan 2016
REPORT
I drove over an hour to get to this particular vet one night when my dog lost feeling and function in her legs. They got us right in, examined and laid out our options in a very professional and kind ...
I drove over an hour to get to this particular vet one night when my dog lost feeling and function in her legs. They got us right in, examined and laid out our options in a very professional and kind manor. I am so thankful for the girls that helped me during that devastating time. The final bill was less than I was expecting as well. Great service. I would defiantly recommend!
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(253) 474-0791
5608 South Durango Street
Tacoma Washington 98409
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08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
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08:00AM-18:00PM
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BluePearl Veterinary Partners
Tacoma, Washington
5608 South Durango Street
Tacoma Washington 98409
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
12a
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Reviews
Nicole
15 Mar 2023
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old ca...
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old cat in who suddenly started spitting up after eating. I had a vet appointment 2 days later but panicked and brought him here. As soon as I came through the door and to the desk, they whisked him right to the back ,"He looks serious". I filled out the paperwork, and of course signing I would be responsible for payments. My guy was brought back to me where the "Doctor" told me ( after he was back there for maybe a half hour or so) that looks like he just had a little bug and was going to need some meds. I told them I had a vet visit in few days but just wanted to make sure it wasn't anything deathly or something like that. He said he should ok enough for the visit and have me orders on what I was allowed to feed him. Then came the money talk. The bill was $300. I told them I didn't have that much money ( low income) but would give all I had ($100) then be more than willing to make equal remaining monthly payments, but had to see if I qualified for their credit card. Of course didn't qualify for that either, then the start of the series of shocking events occured..I COULDN'T LEAVE UNLESS I PAID THE BILL!! I pleaded my case, the dr took my guy back with him again, but this time after "xrays" he found a "small growth" in his stomach area. WHAT?!?! You said before that...??? If he got surgery/ treatment it would be to much for me to financially care for and for my guy ( who just turned 16 and could outrun me throughout the house) to recover from. I just resolved that this was it. And when he gave us our "last time", now that I think back on it, it was like he was trying to jump up on my saying, " no mama, no this isn't right, I'm ok, there is something not right here" when he was crawling on my shoulders when I was holding him, like he was trying to run away, get away. But being a legally bound and "I trust your opinion" person, I let my guy take his last restlessly breaths in my arms. I still tear up thinking about this due to fact that this place is all about money over care. And the most funny or ironic thing of this situ..I had some money come to me from the state less than 48 hours later!!!! More than what would have covered there fee! This was almost 4 years ago and I still haven't recovered because my guy, was my ESA. Please be careful no matter where you go, especially here. Make sure you have enough money, credit card, credit, a friend on the side who may be able to help you out in a crunch...or be ready to say " good-bye" to your beloved family member.
Nicole
15 Mar 2023
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old ca...
DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old cat in who suddenly started spitting up after eating. I had a vet appointment 2 days later but panicked and brought him here. As soon as I came through the door and to the desk, they whisked him right to the back ,"He looks serious". I filled out the paperwork, and of course signing I would be responsible for payments. My guy was brought back to me where the "Doctor" told me ( after he was back there for maybe a half hour or so) that looks like he just had a little bug and was going to need some meds. I told them I had a vet visit in few days but just wanted to make sure it wasn't anything deathly or something like that. He said he should ok enough for the visit and have me orders on what I was allowed to feed him. Then came the money talk. The bill was $300. I told them I didn't have that much money ( low income) but would give all I had ($100) then be more than willing to make equal remaining monthly payments, but had to see if I qualified for their credit card. Of course didn't qualify for that either, then the start of the series of shocking events occured..I COULDN'T LEAVE UNLESS I PAID THE BILL!! I pleaded my case, the dr took my guy back with him again, but this time after "xrays" he found a "small growth" in his stomach area. WHAT?!?! You said before that...??? If he got surgery/ treatment it would be to much for me to financially care for and for my guy ( who just turned 16 and could outrun me throughout the house) to recover from. I just resolved that this was it. And when he gave us our "last time", now that I think back on it, it was like he was trying to jump up on my saying, " no mama, no this isn't right, I'm ok, there is something not right here" when he was crawling on my shoulders when I was holding him, like he was trying to run away, get away. But being a legally bound and "I trust your opinion" person, I let my guy take his last restlessly breaths in my arms. I still tear up thinking about this due to fact that this place is all about money over care. And the most funny or ironic thing of this situ..I had some money come to me from the state less than 48 hours later!!!! More than what would have covered there fee! This was almost 4 years ago and I still haven't recovered because my guy, was my ESA. Please be careful no matter where you go, especially here. Make sure you have enough money, credit card, credit, a friend on the side who may be able to help you out in a crunch...or be ready to say " good-bye" to your beloved family member.
Suzanne Mackler
2 Aug 2020
I called Blue Pearl Tacoma yesterday because my lory was bleeding steadily from a clipped toenail and I couldn’t get it to stop. The girl on the phone told me they were at capacity and couldn’t see my...
I called Blue Pearl Tacoma yesterday because my lory was bleeding steadily from a clipped toenail and I couldn’t get it to stop. The girl on the phone told me they were at capacity and couldn’t see my bird and gave me the names of two other vets who didn’t take birds. I have never been turned away for a critical situation with one of my birds in the 25 years I’ve owned and raised birds and then to waste more time calling suggested vets who don’t take birds. After another harrowing hour I was able to staunch the flow of blood ci was lucky he didn’t die no thanks to the girl at Blue Pearl Emergency Vet in Tacoma.
Yinairy Medina
4 May 2020
Very helpful to my Dog thanks
Khas c
16 Jul 2018
Great place with the utmost care for your animal. Both my dogs have been taken well cared for both their issues. Only thing is for that care comes with a pretty high price.
Brittney Le
14 Jul 2018
My dog passed away last night from being hit by a car. Honestly, I don’t know why I chose to come here when there is a vet ER closer to where I live. I just wasn’t thinking right. The staff were very ...
My dog passed away last night from being hit by a car. Honestly, I don’t know why I chose to come here when there is a vet ER closer to where I live. I just wasn’t thinking right. The staff were very nice to me, especially the lady at the front desk. She knew I was heartbroken, and suggested I hang out in the waiting room until I get my mind right to drive home. I hope that they really do creamate him and spread his ashes in a beautiful place, and choosing that option wasn’t a hoax. Again, I wasn’t thinking straight and I should’ve chosen to keep the ashes, but it’s done.
Morgan Espinoza
28 Jun 2018
My five month old pointer was lethargic, shaky, and had a temp when we brought him in. He was seen incredibly quickly by a friendly and thorough staff. The vet spoke with us and told us to monitor our...
My five month old pointer was lethargic, shaky, and had a temp when we brought him in. He was seen incredibly quickly by a friendly and thorough staff. The vet spoke with us and told us to monitor our pup and if he was shaky again to record it because while at the vet he was happy and vocal. Here’s what sold me- THEY DIDNT CHARGE US. any other 24 blue vet would’ve been able to charge a minimum of $100+ for a late night consultation and this place didn’t. They took the time to care for my puppy, spoke with us, gave us information, and didn’t charge us. Incredible.
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Jennifer Barnstien
21 May 2018
Thank you Dr Bunt and all the wonderful staff. We Brought our Bella in after a series of seizures. At 11+ years this had never happened. They were kind and came running out with a gurney. We lost Bell...
Thank you Dr Bunt and all the wonderful staff. We Brought our Bella in after a series of seizures. At 11+ years this had never happened. They were kind and came running out with a gurney. We lost Bella within 24 hours. But she was given the best treatment. We can't thank you enough for the respect and kindness you showed Bella and us during this heartbreaking time.
Rose Guzman
11 May 2018
My dog fainted last year and I was referred for a cardiologist at Blue Pearl. I am a crazy dog mom... LoL and the staff here were very kind during such a stressful time. They were very professional ...
My dog fainted last year and I was referred for a cardiologist at Blue Pearl. I am a crazy dog mom... LoL and the staff here were very kind during such a stressful time. They were very professional and dedicated to helping my dog. I recommend them to everyone!
Shuki Chan
5 Apr 2018
I love this place!!! My doggy needed knee surgery. They were able to get her into surgery the day I brought her for the consultation!! Both of her knees needed surgery but the cost of the surgery was...
I love this place!!! My doggy needed knee surgery. They were able to get her into surgery the day I brought her for the consultation!! Both of her knees needed surgery but the cost of the surgery was a lot less than any other veterinaries that I called (we were able to get her surgery on both of the knees at the same time and cost was about same as getting one knee surgery at other veterinaries). The staff were really helpful and answered all the questions I had quickly. Also, they follow up really good with all the questions I had. I'm really really happy for my dog and she is doing good with her recovery. They open 24/7 so I could pick up my dog anytime. I recommend this place to anyone who are looking for specialist for your loved partner!!!
Tabitha Delaire
16 Feb 2018
Thank you one million times for seeing Lulu and treating her quickly. Thank you to Dr. Hicks (Neurologist) and his assistant Jenna for offering to see her same day and getting the diagnosis of meningi...
Thank you one million times for seeing Lulu and treating her quickly. Thank you to Dr. Hicks (Neurologist) and his assistant Jenna for offering to see her same day and getting the diagnosis of meningitis right away so we could start treatment. The doctors were friendly and knowledgeable and the service was quick. The facility is clean and my Boxer is already starting to feel better. They were patient with the fact that Lulu s dog and male reactive and I felt like they really cared about her and her well being. The visit was pricey, but that is why we have pet insurance so cost isn't a factor that we have to consider when treating. The reception team is fast, friendly, and seemed to genuinely love pets.
Melissa Schwab
7 Feb 2018
Amazing and caring staff! Very upfront and honest with treatment! Went above and beyond! When we called at midnight, after are pup had a seizure from eating sugar-free gum, they were waiting for us as...
Amazing and caring staff! Very upfront and honest with treatment! Went above and beyond! When we called at midnight, after are pup had a seizure from eating sugar-free gum, they were waiting for us as we walked in and rushed him right back! They knew exactly what to do! So professional and caring. Saved our pups life! Thank you to everyone who helped with Turk’s recovery! You all are amazing!👏🏻
Douglas Campbell
15 Jan 2018
Incredibly professional. Our dog had a seizure so we took him in. They had a tech out to check our dog within five minutes. Pricing for bloodwork and radiology was very reasonable. I walked in prepare...
Incredibly professional. Our dog had a seizure so we took him in. They had a tech out to check our dog within five minutes. Pricing for bloodwork and radiology was very reasonable. I walked in prepared to depend $1000 and barely spent over half of that. The front desk staff are very friendly and the doctor herself was the definition of professionalism. The entire facility was very clean and organized. These people care about animals.
RANDY HAMREN
7 Jan 2018
I brought my senior cat in to them about 5:30 AM on a Sunday because she was scaring me by how she was behaving. I didn't want to put her in any peril by not acting when I did. The superb Technicians ...
I brought my senior cat in to them about 5:30 AM on a Sunday because she was scaring me by how she was behaving. I didn't want to put her in any peril by not acting when I did. The superb Technicians and Dr. Thorp were friendly, immediately attentive, very efficient, compassionate, described their process in detail, and provided absolutely Stellar Customer Service. They diagnosed and mitigated the problem in a very timely manner, and prescribed appropriate medication to prevent a recurrence. I have never been treated so Fairly and received such Efficient Service from any Hospital like this in my life. I would give them 10-Stars if I could, and HIGHLY recommend them to anyone that needs emergent veterinary service. Exceptional job tonight Team. Thank You!!
Alexis S.
3 Aug 2017
Really disappointed in this "hospital". My puppy was hit by a car and needed overnight observation, when we got there they did X-rays and put a blanket over him then left him to piss himself and soak ...
Really disappointed in this "hospital". My puppy was hit by a car and needed overnight observation, when we got there they did X-rays and put a blanket over him then left him to piss himself and soak in bloody piss covered blankets for hours refusing to do anything until they got $1200! Instead they stood around making sex jokes about penises while my pup laid there in pain. They gave us a written estimate of $4,000 for the hip surgery which is average at a specialist, until the next morning when it doubled for no reason and the other vet said he wouldn't need anything major!! They refused to do anything with our puppy until they had received full payment up front and refused to take payments, which I have never seen at any vet before in the last 4 states I have lived in. We took our puppy to a different hospital that actually made sure he was comfortable, not in pain and the surgery was only $1,800. The doctor there was even shocked the so called "doctors" at Blue Pearl wanted 8 THOUSAND DOLLARS to put a plate on my puppy's pelvic bone. His jaw literally dropped and he stared at me a moment then asked me to repeat myself because he had done similar surgeries before and was aghast the idiot at Blue Pearl tried to get us to pay that much, even at a specialist. I will NEVER go anywhere near that place with any of my animals again. Any person that can stand there laughing and joking around while a puppy is laying there in pain, peeing himself, and soaking in his own blood is a terrible human and doesn't deserve to work with animals in my honest opinion. F*** this place.
Gabrielle E.
28 Jun 2017
My dog came out of our bedroom with a very swollen face so we rushed him over to BluePearl and they were awesome!! They took him back immediately, everyone was super friendly, the doctor made sure to ...
My dog came out of our bedroom with a very swollen face so we rushed him over to BluePearl and they were awesome!! They took him back immediately, everyone was super friendly, the doctor made sure to explain everything thoroughly and most importantly they took great care of my puppers! Even though the emergency vet was not where I wanted to be last night, I'm glad we we were at BluePearl.
W K.
26 Jun 2017
My cat had not been eating for 3 days and he kept hiding under the bed so I was very worried and decided to take him to blue pearl since my regular vet was closed, When I took him, there was a bit of ...
My cat had not been eating for 3 days and he kept hiding under the bed so I was very worried and decided to take him to blue pearl since my regular vet was closed, When I took him, there was a bit of waiting time (the other doctor was in surgery) but we got in and they took him for examination.. When they came back they explained to me that they thought there was a foreign object in his body and they needed to get some x rays done; no problem except that it was severely overpriced.. But I went with it anyways and it came out that there was indeed a foreign object, so they offered me 3 choices, one was to go ahead with the surgery as soon as possible, the second was to have him on medication to see if the object would pass through the body and out, or the third option was to put him to sleep. They left the room so that I would make a decision in private which was nice. I decided to go ahead with the surgery, since my cat is more important than the cost, and they did it that evening. So my after the surgery, the doctor kept me in check by phone to see how everything was doing which I really liked, the doctor and the staff showed how much they cared for his health and his recovery. One thing that I was not pleased was how expensive they charge for everything. Yes I understand that it's an emergency but they should really think about the situations that others are in. Not everyone can afford that kind of pricing. If maybe they had a payment plan that would of been way better than coming out straight that the total would be "this much" and it might save a lot of lives of others, since it would be less burdensome. Just by hearing the cost of the total and looking at my sick cat's face it just made me feel like I was the bad guy... But what's done is done, I went on with the surgery and the surgery saved my cat's life so I am greatly pleased and happy. it's been 2 weeks since his surgery and he is now recovering very well. I am very thankful to the hospital.
Irene M.
30 May 2017
I echo previous reviews who say that this place is overly expensive and prescribes unnecessary medications. It seems to be going the way of most of human healthcare in terms of overprescribing and jac...
I echo previous reviews who say that this place is overly expensive and prescribes unnecessary medications. It seems to be going the way of most of human healthcare in terms of overprescribing and jacking up prices. I have some experience with ER vets in other states, and this place did not live up to them by a long shot. The bill for a few medications and a physical exam was way higher than in California which included an ultrasound. And the wait time was insane-- six hours, most of which was spent waiting for one of the vets to get around to analyzing the results of a urinalysis. Meantime my poor cat is waiting in her carrier, and I wasn't informed about how long the wait would be until 2 hours into it. They didn't seem to care about my cat as much as they cared about getting more money out of me. And the vet was very rude and dismissive. I will not be coming back.
Collene S.
26 May 2017
When going to a hospital or surgery center, I'm expecting a large bill, but cost is not the primary concern. Simply said, both of these types of services are expensive because emergency costs are hig...
When going to a hospital or surgery center, I'm expecting a large bill, but cost is not the primary concern. Simply said, both of these types of services are expensive because emergency costs are high. I've needed emergency service for our chocolate lab on three occasions. Initially I chose Blue Pearl because it was the closest to us, however I keep going back because we keep receiving exceptional service and care here- that's what matters. Our first visit was a small visit (in and out in 30 minutes) but our second visit was a true emergency and our pup had to have a rather large 2 hour surgery. Drs did a great job, however we needed to return for a second surgery due to a sideways healing process. We have a regular vet who we see for routine services but Im comfortable in giving a high recommendation to Blue Pearl for others in the case of an emergency or needed surgery.Additionally, I overheard a conversation in the waiting room with one of the doctors explaining all financial options to a customer. I felt she was extremely helpful and offered as many options as possible, including explaining that this is an "emergency" facility and that the owners dollar would go further in a regular/daytime office. Very professional & helpful to the family during a tough time with an emphasis in trying to keep costs down while not sacrificing the animals needs.
Farran Greene
26 May 2017
I'm neutral about this veterinary clinic. I brought my dachshund here in June/July of last year on the recommendation of Blue Pearl in Renton. My dachshund had a slipped disc and was on medication fro...
I'm neutral about this veterinary clinic. I brought my dachshund here in June/July of last year on the recommendation of Blue Pearl in Renton. My dachshund had a slipped disc and was on medication from our local veterinary clinic. His symptoms suddenly grew worse and, after the recommendation from BP in Renton, we brought him to the Tacoma location late at night. It took us nearly an hour to be seen because everyone was busy with another animal, which is understandable.
We were finally brought into one of the examination rooms, where we explained our situation to the doctor. She brought him into the back to look at him and let him rest in one of the kennels before returning to speak with us. She gave us two options. Either we pay $5000+ for back surgery or we put him down. She stepped out while we contemplated our decision and we had finally decided to put him down because he was 8 years old and she said there was a 50% chance that the surgery would work.
We were finalizing our decision to put him down when the doctor brought my dachshund back in the room. This is where I have a problem with this clinic. I'm sorry, but you don't bring our dog back into the room when we're trying to decide between expensive surgery and putting him down. At this point, we're all very emotional because we actually have to look at our dog when the doctor says that we can always try switching his medication. THIS IS WHAT PISSES ME OFF. What kind of practice is this?! Why was this not a third option from the beginning?!
This is also the point that makes my opinion neutral. I'm mad that this clinic gave me the option to change his medication AFTER we had to decide between surgery and euthanasia. I'm also grateful that we got the right mix of medication. I'm happy to report that my dachshund is 100% better, I just wished the clinic went another way about it.
Woodland Blaze
8 May 2017
Saw my sick baby goats in the middle of the night! I called my local vet emergency and they said Blue Pearl sees goats. I called and sure enough, they said they will see just about anything that can f...
Saw my sick baby goats in the middle of the night! I called my local vet emergency and they said Blue Pearl sees goats. I called and sure enough, they said they will see just about anything that can fit through the door! They were wonderful! Loved they staff, very helpful, highly recommend! Love the written home instructions and notes that were also emailed to me. All 4 baby goats are improving already! Thanks! I love knowing that there is an emergency hospital that will see whatever pet you could possibly have.
ivan carlson
7 May 2017
They treated me very well saw my dog in timely manner addressed the issue and didn't charge me which I was willing to pay whatever I needed to make sure my dog was ok this place has excellent employee...
They treated me very well saw my dog in timely manner addressed the issue and didn't charge me which I was willing to pay whatever I needed to make sure my dog was ok this place has excellent employees they are compassionate and take into consideration the stress I was under
Natalie M.
6 May 2017
Dr Hoots is a fantastic orthopedic surgeon. He fixed my Kitty Tay Tays leg. Respectful, organized, and caring. He understood that as a night shifter, I can't do a mid morning appointment. Dr Hoots an...
Dr Hoots is a fantastic orthopedic surgeon. He fixed my Kitty Tay Tays leg. Respectful, organized, and caring. He understood that as a night shifter, I can't do a mid morning appointment. Dr Hoots and the vet techs at Blue pearl really went above and beyond to help me coordinate my kitty's visits on dates and times that he was in, but allowing me to sleep during the day. (Sleep is more valuable than gold to anyone that works nights.)I've taken my dogs here a few times for emergency tummy issues. They helped us out quickly, and are good with staying in budget. I will only use blue pearl for emergency services.
Jeanette Parmley
29 Apr 2017
Wonderful place. I wish I knew they where here before this. Yesterday my baby started having a hard time breathing took him somewhere else left that hospital around midnight. Woke up and took him to h...
Wonderful place. I wish I knew they where here before this. Yesterday my baby started having a hard time breathing took him somewhere else left that hospital around midnight. Woke up and took him to his vet. Had to take him back again because he started getting worse. Finally tonight took him to blue Pearl. Thank you thank you. The instantly put me at ease. Dr thorn was so caring, so personal. He answered all my questions, didn't make me feel dumb. He was right on top of it. I left my little man there overnight and they let me go back to his kennel and say goodbye!! I'm worried about my baby but I am confident he's in good hands and I can finally sleep tonight. Oh and the staff was wonderful! So sweet. Thank you
kake h.
24 Apr 2017
I just realized they've changed their name to blue pearl from Durango animal hospital. I've been coming here for doggie emergencies when I can't access my regular vet. I've also had to euthanize belo...
I just realized they've changed their name to blue pearl from Durango animal hospital. I've been coming here for doggie emergencies when I can't access my regular vet. I've also had to euthanize beloved pets here. I have been here in the middle of the night and in the middle of the day. Today I brought my dog in after he was attacked while we were on a walk . The staff were professional as always. I was seen quickly and left within the hour with my dog that was diagnosed as well (thank goodness). Whether their name has changed or not I feel confident bringing my dogs here anytime.
Myroslav K.
28 Mar 2017
Do not recommend this place to everyone, they literally charge for everything. I brought my cat the other day, doctor gave one shot to him, said he is perfectly fine and I was charged $350 just for an...
Do not recommend this place to everyone, they literally charge for everything. I brought my cat the other day, doctor gave one shot to him, said he is perfectly fine and I was charged $350 just for an half an hour I spent there
Molly M.
14 Mar 2017
I've been here a couple of times with our Doberman and our Chiweenie. The staff is always more than kind and helpful. Ive always walked away feeling that we received the best care for our dogs.
Mary S.
20 Feb 2017
We were visiting Tacoma this weekend from out of town when our sweet 13-year-old golden retriever, who has been fighting cancer, took a significant turn for the worse. We knew immediately that the tim...
We were visiting Tacoma this weekend from out of town when our sweet 13-year-old golden retriever, who has been fighting cancer, took a significant turn for the worse. We knew immediately that the time had come to say goodbye. In tears, we arrived at Blue Pearl. They were incredibly compassionate and supportive. They were very clear up front as to the costs and the cremation options. They had never met our pup but each staff member that came into the room was loving to her and empathetic to us. They also made sure we knew that we were welcome to sit in the room with our sweet dog as long as we wanted to before the vet came in. They did not rush us to complete the procedure in any way. When we were ready, the AMAZING Dr. Keysa Williams came in to administer the medicine that would put our girl to sleep. She gently explained the process and what we could expect to happen. She also listened intently to me as I emotionally told the story of our dog's battle with cancer - never interrupting, or trying to hurry me along, even though I'm sure she's heard the same story many times. She just listened with empathy and compassion. The whole thing, while naturally very difficult for us, went smoothly, and Dr Williams encouraged us to take as much time as we needed afterward with our pup. Additionally, they called less than 48 hours later to say that her ashes were ready to be picked up, which was really helpful for us since we had to leave town to return home. When we picked them up, not only did they give us her ashes, but they had a paw print impression that they had taken from her for us to have to remember her by. Very sweet. I cannot say enough good things about both the Dr Williams and the staff at Blue Pearl. I would not hesitate for a moment to return to Blue Pearl or to recommend them to others.
Josh H.
1 Feb 2017
After 5 days of our dog not eating, our vet performed an X-ray and advised us to take him immediately to the Blue Pearl. We arrived and the staff was expecting us. Everyone was friendly and profess...
After 5 days of our dog not eating, our vet performed an X-ray and advised us to take him immediately to the Blue Pearl. We arrived and the staff was expecting us. Everyone was friendly and professional. It was discovered our dog had a blockage in his intestines and surgery would be required. It was a stressful event, but I know they truly saved his life. Dr. lister was awesome, she called everyday following the procedure to update us on his recovery. We were allowed to visit with him anytime of the day. The staff and on duty Dr.'s were accommodating. I highly recommend this facility and for regular or emergency pet care. Our family will be forever grateful for their expertise, care, hospitality, and professionalism.
Beth B.
30 Dec 2016
I brought my otherwise healthy Labrador here at 2:30 in the morning on 12/28/16. He had been, what seemed like, trying to vomit for 24 hours, completely unproductively. Finally, early that morning I...
I brought my otherwise healthy Labrador here at 2:30 in the morning on 12/28/16. He had been, what seemed like, trying to vomit for 24 hours, completely unproductively. Finally, early that morning I called Blue Pearl and described his symptoms and asked what they thought. They assured me that I needed to bring him in, which was fine.Once I got there, they took him from away me for an exam, which has never been done before at any other vet. The vet, Dr. Newton, brought him back to me and THEN asked for more info. She recommended 2-3 sets of x-rays, and blood work. I kept reiterating that I thought he had something stuck in his throat, because he keeps trying to cough/vomit it up. He was not presenting ill, at all. I finally agreed to a set of X-rays. Nothing. She didn't know what it could be. Maybe we should do blood work. I would not, so she sold me a anti-nausea pill and I took him home with a recommendation to bring him back in 24 hours if not better (at 2:30 in the morning, again??). So, $350 later I took him home.The next day he was not better so I called my vet but couldn't get an appointment for 36 hours. I took him to Value Pet Clinic in Tacoma. They got me right in and of course, he would not wretch in front of them, either. After checking him out, agreeing he was happy, no tender belly, no fever, etc (just like the night before), the vet sat for a second scratching Wally and then asked a simple question... has he been around other dogs, kenneled, etc. recently?? I said he had been kenneled the week before. She said- Ahhhh... kennel cough! I ignorantly disagreed saying it sounds like vomiting not coughing. She listened politely and said that is often how kennel cough sounds. For a grand total of only $70, we left with a simple diagnosis, cough tablets and other tablets for his GI, I think?I went home and googled it and it sounded EXACTLY like kennel cough. BluePearl SHOULD have asked that simple question- apparently it is very common, even in vaccinated dogs. I am FURIOUS to have been charged that much due to either their incompetency or their choosing not to ask. They will not get my business again.
Jay tanaka
19 Dec 2016
Took care of my dog cinnamon when she was having problems walking from hurting her back. We took her to two other vets and were given medicine to help but she was getting worse and worse. I was freaki...
Took care of my dog cinnamon when she was having problems walking from hurting her back. We took her to two other vets and were given medicine to help but she was getting worse and worse. I was freaking out scared that she was never going to be able to walk and she didn't want to eat or even go to the bathroom. One day she started dragging her rear feet and I rushed her to this place. They took her in right away and diagnosed what was wrong really fast. They explained to me what most likely was happening and I decided to do her MRI which confirmed what they thought and they did the surgery right after. They were extremely friendly and fast to get her better. She had to stay there for four days and they allowed me to go visit her and I went every day and they were friendly each time and didn't seem irritated that I went every day. Now, Cinnamon is getting better and better every day and I am confident that she will fully recover. If they ever wanted to do a commercial I would gladly explain the whole situation so other people knew they could trust them.
Madeliene K.
15 Dec 2016
I went to the one off 56th from 6pm-12:30am. They did a good job and knew what they were doing with my diabetic cat. The office was clean and the charges were fair. I also got a followup call with ref...
I went to the one off 56th from 6pm-12:30am. They did a good job and knew what they were doing with my diabetic cat. The office was clean and the charges were fair. I also got a followup call with referral test results in 8 hours. It was a little traumatic that they separate you from your pet right away, but I was able to visit before I left and then a few hours later. Its a hard job so even if there was a touch of hostility I would say overall they were knowledgeable and compassionate. They saved his life and corrected his meds and forwarded all the details to our regular vet and I am so thankful.
grace day
9 Dec 2016
Rushed our cat to the vet when he had a urinary blockage. His condition was critical by the time we arrived. They began treatment immediately. We feel he received excellent care, and this is the only...
Rushed our cat to the vet when he had a urinary blockage. His condition was critical by the time we arrived. They began treatment immediately. We feel he received excellent care, and this is the only vet we have ever been to that allowed us visitation, day or night, with our cat. He would not eat until he saw us, and we know that our presence was beneficial (and possibly crucial) to his recovery. Had he been at a facility that wouldn't allow visits, he may not have had such a positive outcome. We are grateful for the quality care he received, and for the understanding and compassion of the staff.
Melissa McCallum
29 Nov 2016
The staff and vets here are fantastic. My dog needed emergency care late Saturday night and they were quick to check her and start treatment. I had to return for three consecutive days and saw that th...
The staff and vets here are fantastic. My dog needed emergency care late Saturday night and they were quick to check her and start treatment. I had to return for three consecutive days and saw that they were great dealing with both grieving and irate customers (including one customer who was practically yelling about having to pay for his pet to be checked after the fact and despite signing consent paperwork) no matter how busy it got. This was a costly visit for us, but it was to be expected as it was for emergency care! As well, the vets were willing to go through the costs and cut out non-vital options to keep our costs more manageable. I also appreciated how we were able to visit with our girl as she received treatment and were able to call and speak with the vets regularly to check her progress. I am beyond pleased with the care our dog received and would recommend anyone with emergency needs head here.
Meredith K.
21 Nov 2016
Dr. Shor has been treating my dog's cancer for the past 3 months. The staff are very caring and patient. Dr. Shor goes out of his way to make himself available by email whenever needed, and thoroughly...
Dr. Shor has been treating my dog's cancer for the past 3 months. The staff are very caring and patient. Dr. Shor goes out of his way to make himself available by email whenever needed, and thoroughly explains all treatment options and what is going on with your pet. I am so thankful for the extra time I am getting with my pup because of the care provided by Dr. Shor and the rest of the staff at Blue Pearl.
Marisa Petrich
15 Sep 2016
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and trust the staff to care for her. That being said,...
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and trust the staff to care for her. That being said, always ask if there are alternative treatments and what the major differences between the options are before your make a choice about how to care for your pet. After my last experience at Blue Pearl (details below), I am not sure I would have been told about alternatives if I hadn't asked the right questions.
I am a very cautious dog owner, and would always rather pay an exam fee and have it turn out that my dog is fine than skip the vet and be sorry. What I'm not okay with is paying for procedures that are expensive and unnecessary.
On my last visit to Blue Pearl, the vet recommended admitting, sedating, and cauterizing what turned out to be a (very bloody) blackberry thorn scrape. My dog has been scraped like this before, and when I mentioned that treatment plan seemed extreme for a superficial wound the vet told me about a less expensive alternative, which he said he would use if she were his dog. I asked if the first option would be better for my dog in some way, or if there was some sort of drawback to the cheaper plan. The vet said there wasn't a drawback, as long as I watched her to make sure the bleeding stopped by the next day. He said if it didn't clot soon, I would have to bring her back in. This seemed very reasonable, and saved me at least $150 bucks and several hours of time. I also avoided the risks that come with sedation.
I really don't think I would have been told about alternatives if I hadn't asked, so always remember to check and see what your options are and what the risks and advantages are between them. If Blue Pearl had offered me this information from the jump, I would rate them much higher.
Marisa P.
14 Sep 2016
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and definitely know she would never be harmed there. ...
My dog has been to Blue Pearl a few times, and for the most part I have been perfectly happy with their service. I would bring my dog there again, and definitely know she would never be harmed there. That being said, always ask if there are alternative treatments and what the major differences between the options are before your make a choice about how to care for your pet. After my last experience at Blue Pearl (details below), I am not sure I would have been told about alternatives if I hadn't asked the right questions.I am a very cautious dog owner, and would always rather pay an exam fee and have it turn out that my dog is fine than skip the vet and be sorry. What I'm not okay with is paying for procedures that are expensive and unnecessary. On my last visit to Blue Pearl, the vet recommended admitting, sedating, and cauterizing what turned out to be a (very bloody) blackberry thorn scrape. My dog has been scraped like this before, and when I mentioned that treatment plan seemed extreme for a superficial wound the vet told me about a less expensive alternative, which he said he would use if she were his dog. I asked if the first option would be better for my dog in some way, or if there was some sort of drawback to the cheaper plan. The vet said there wasn't a drawback, as long as I watched her to make sure the bleeding stopped by the next day. He said if it didn't clot soon, I would have to bring her back in. This seemed very reasonable, and saved me about $150 bucks and several hours of time. I also avoided the risks that come with sedation.I really don't think I would have been told about alternatives if I hadn't asked, so always remember to check and see what your options are and what the risks and advantages are between them. If Blue Pearl had offered me this information from the jump, I would rate them much higher.
Aphrodite Sauser
9 Sep 2016
We had to make a decision to let our precious dog go in the middle of the night. I called the clinic heartbroken and the woman that answered the phone was extremely compassionate. When we brought in...
We had to make a decision to let our precious dog go in the middle of the night. I called the clinic heartbroken and the woman that answered the phone was extremely compassionate. When we brought in our pup, they explained the costs and exactly what would happen and gave us a private room to spend as much time as we needed with our beloved pet. The vet was very loving to our dog as he passed. We received a handwritten sympathy card with a hand drawn picture of our dog on the envelope from the clinic within days of his passing. We appreciate the care during such a difficult time.
Deborah T.
6 Sep 2016
Our dog have some serious allergy problem both internal and external. We had spend a few years with different vets trying to figure it out then we found Dr. Coyner who is at Blue Pearl a couple days a...
Our dog have some serious allergy problem both internal and external. We had spend a few years with different vets trying to figure it out then we found Dr. Coyner who is at Blue Pearl a couple days a week. We have come once a month for shots and other misc times and each and every time the staff has been kind, professional and caring both to us and all the other pets that come in. I have heard so many stories in the waiting room about the veterinarians there an never a bad story. Thank you so much for your caring.
Scott O.
27 Jul 2016
Unfortunately, we've had to use this emergency vet several times for our dogs and cats when emergencies have come up. The staff do an excellent job with triage and getting us checked in quickly. Dr. T...
Unfortunately, we've had to use this emergency vet several times for our dogs and cats when emergencies have come up. The staff do an excellent job with triage and getting us checked in quickly. Dr. Thorpe has been our vet most of the time and is very polite, friendly and professional. He's even done emergency surgery on our dog and we were thoroughly impressed with his knowledge and quick action. If you have a pet emergency I would not hesitate to go to Blue Pearl.
Naomi K.
9 Jul 2016
We've been here a few times before and have never had a bad word to say about this place until now....We brought our dog in late last night for an anal gland abscess. She's had them before but we were...
We've been here a few times before and have never had a bad word to say about this place until now....We brought our dog in late last night for an anal gland abscess. She's had them before but we were very concerned this time because it grew very fast (within the matter of hours) and we were afraid of it rupturing or that it was something worse. So we wanted to act fast and have it check on right away to make sure there was nothing wrong with her. When we called, the gal on the phone was very friendly and polite. So was the ladies in the office. You're probably wondering why the 1 star then? The Vet, Dr. Thorp, was just rude (to put it nicely). This was our third time dealing with an anal gland abscess so we had questions for him but when we asked him even one question it was like twisting his arm. He was so rude with answering it, like he didn't want to be there. So after that one question, we didn't even bother with our others because of how he treated us. Which still leaves us with unanswered questions. And when he brought us the estimate for the procedure, we were a bit shocked at the price. So we told him that usually it's not that high so we wanted him to explain it to us so we know what's going on.... Again twisting his arm.If Dr. Thorp reads this I want him to know that some of these animals are like children to their owners. They mean a lot to them. Like me. And although they may not to you and you may see this every day. We don't. We don't know what's emergent and what's not. We think everything is a big deal for our pets. We don't want to see them in any pain. So you may think we are pathetic for bringing our dog in for this but you have no right to treat us that way. The way you were to us has made us want to make sure that if we have to there again, we are going to make sure that you're not working and if you are, we are going somewhere else. Somewhere where they may actually care and treat us better.
Tankdizzo N.
8 May 2016
I wish i could put a zero for wrong practice but it wont let me and ill never go back to blue pearl ever!. On apirl 14 2016, i took my dog in for and evaluation on him having small stroke/seizure like...
I wish i could put a zero for wrong practice but it wont let me and ill never go back to blue pearl ever!. On apirl 14 2016, i took my dog in for and evaluation on him having small stroke/seizure like system, they check his heart, blood, look at his ears, and took a urine sample and ask me if he pee or poop, or foam up at the mouth during the episode and i said NO. They Told me there's nothing was wrong with him they had me pay $500.00 for all that. Their suggestion was to have a $2300.00 MRI on his brain then reffer me to Dr. Hicks at blue pearl in tacoma on Durango st. We then took him down there on the following monday the 18th of April at 830 AM, they had me sign a form of the outrageous price of the MRI which is $2390 to leave my dog with them and have him under for the whole day they did the MRI test along with spinal fluid test. Test came back with nothing on his brain showing NO signs of stroke or seizure at all... then doctor hicks "suggest" and had me put my dog on "seizure medicine" that can probably damage him, i couldn't believe it he didnt even need the seizure meds. What im trying to say is, Never once both pratices said to me my dog have two bad ear infections and for them to put me and my dog through all that mess for just a simple deeper ear check. It was the ear infections that was messing up his equalibirim to make him act that way! I want to demand some sort of reimbursement for wrong practices. But they never call me back after i left a message on the voice mail! And still waiting for a response
Mark san souci
24 Apr 2016
READ BEFORE GOING HERE!! If I could go less than one star on this I would. These people, more conscious of getting your credit card number than providing health care for your pet, killed our dog withi...
READ BEFORE GOING HERE!! If I could go less than one star on this I would. These people, more conscious of getting your credit card number than providing health care for your pet, killed our dog within 29 hours of admittance on April 19-20, 2016. Our beloved yorkie was brought there by us on Monday night with labored breathing, but with pink gums indicating he was getting oxygen. We trusted their plan (of course the contract is ever present) and within two hours they stuck a intebation tube down our dogs throat knowing he had trachea issues. Then more calls came in the middle of the night for more procedures costing more money, and in the end they put him to sleep. $5200 later, a dead dog. THIS IS THEIR BUSINESS MODEL. DO NOT BECOME A VICTIM LIKE OUR POOR DOG WAS!!
Emilia R.
24 Feb 2016
I treated my cat for worms and later that night he almost died. I rushed him here and they had to perform emergency bladder surgery to remove crystals. The surgery and recovery went great, but the vet...
I treated my cat for worms and later that night he almost died. I rushed him here and they had to perform emergency bladder surgery to remove crystals. The surgery and recovery went great, but the vet never told me if it was the worm medicine or something else that caused the crystals, so he was left untreated for worms with no other suggestions or advice. It would have been really nice to be able to sit and talk to the vet about treatment options, but I barely got face time with anyone.
Tami O'Keefe
31 Jan 2016
My cat had surgery the day before at another vet clinic and ended up pilling out his catheter. I walked in the door they immediately took him back to assess the situation. The most prompt service I ha...
My cat had surgery the day before at another vet clinic and ended up pilling out his catheter. I walked in the door they immediately took him back to assess the situation. The most prompt service I have ever had somewhere.
Jamie Jackson
11 Jan 2016
My daughter and I went there last night for our kitten Junior, and Dr. White and her staff went above and beyond the call for us. You are all kind and friendly, and made us feel comfortable. Thank you...
My daughter and I went there last night for our kitten Junior, and Dr. White and her staff went above and beyond the call for us. You are all kind and friendly, and made us feel comfortable. Thank you!
Sara Manning
9 Jan 2016
The Veterinarian that helped us 1/3/16 was amazing. He made a very hard experience easy and peaceful. He was such a nice and compassionate man. I would recommend their clinic for any of your veterinar...
The Veterinarian that helped us 1/3/16 was amazing. He made a very hard experience easy and peaceful. He was such a nice and compassionate man. I would recommend their clinic for any of your veterinary needs.
Lindsey Gonzalez
3 Jan 2016
I drove over an hour to get to this particular vet one night when my dog lost feeling and function in her legs. They got us right in, examined and laid out our options in a very professional and kind ...
I drove over an hour to get to this particular vet one night when my dog lost feeling and function in her legs. They got us right in, examined and laid out our options in a very professional and kind manor. I am so thankful for the girls that helped me during that devastating time. The final bill was less than I was expecting as well. Great service. I would defiantly recommend!
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