*Dr. Martin is the only reason this place gets a 5 star review from me. If it weren€t for him being so nice, it would be a 1 star.
I just got done with my first appointment with Soundview Vet. It's ... Read More
*Dr. Martin is the only reason this place gets a 5 star review from me. If it weren€t for him being so nice, it would be a 1 star.
I just got done with my first appointment with Soundview Vet. It's Saturday, so there was a bit of a wait due to emergency visits. I get it; mine isn't an emergency, so I can wait. They gave me a new patient form to fill out that was on laminated paper and had to be filled out with a marker. I didn't see a problem with this until the female receptionist made a snarky comment to the other male receptionist about my form. There were about 3 other dogs in their waiting room (which is pretty small to begin with), so I had to hold onto my dog pretty firmly while he whined the whole time. I knew I didn't fill it out beautifully; I have an 85lb nervous reactive dog in a 5x5 space. This is where the comment the receptionist made to the other receptionist stemmed from: "legible, huh?". This small comment ruined my experience here. If you want a form that's nearly written, give me a PEN and PAPER. Otherwise, don't expect a Picasso with an overused dry erase marker and a form that doesn't allow enough room for answers on certain questions. Hold onto a large dog that wants to sniff everything and fill out a form with a crayon on a sticky note. Tell me how you do.
Here€s what gets me€ If you€re wondering what I wrote, ask me. Do not make rude comments thinking I won't know it's about my form. I am sitting right there. Now I'm sure you're wondering how I knew it was about my form, well, the male receptionist had it in hand and brought it to my room before calling me in. When he got up, that€s when the female receptionist said €legible, huh?€ with a sarcastic tone. This was so unprofessional.
Having worked in retail for 4 years, I get that some customers deserve a verbal middle finger with sarcastic glitter sprinkled on top. But I was sitting there patiently while they ran a little late; no fuss or attitude from me. It may have been a small comment, but it was a rude one none the less. If the owner is reading this, I hope you are able to talk to your receptionists about leaving their snarky comments until after hours. I don€t care if you mock my form behind closed doors, but do not do it in front of your customer.
The reason I was at Soundview was because my dog had gotten stitches and it looked like they ripped open. I was there to get them re-stitched, but when I saw Dr. Martin, he told me that it looks fine and that he wasn€t going to waste my time or money fixing something that wasn€t really broken. I really appreciated this and it made my visit quick. Since I only spoke to the dr with no actual work that was done, Dr. Martin walked me to the front desk and told them to just charge me for a brief exam. The male receptionist said (quickly) €We can€t change it in the computer once it€s entered€. I call BS on this, especially because as I waited to give them my card, the female receptionist said €it will be about 5 minutes for your bill to come up€. So in that 5 minutes, you€re telling me you reeeeally couldn€t change it to a brief exam? I spoke with Dr. Martin for maybe 15 minutes. Then again, you€ve already been rude to me, so why not keep it coming? I have had my last vet charge me for a follow up even when it was actually an exam, just because it was brief and no work was done. You can€t sit there and tell me that there€s no edit button on your screen when you€re adding and subtracting services when people check out. But, I€m not about to start an argument with people who clearly do not care about my experience.
Regardless of their terrible receptionists, I enjoyed speaking with Dr. Martin and felt like he listened to my questions. I will be back because of my experience with the Dr. I gave them 5 stars only because Dr. Martin didn€t waste my time and answered my questions. My dog deserves a good vet, which is why I will keep them in mind when anything comes up. I just wish they treated their customers the way they treated the animals. Read Less