The staff at Summit are truly extraordinary. I do not have the words to explain how kind and empathetic they are. In taking care of my pup as his condition worsened, they were extremely professional and unfailingly kind. Dr. Zug was our attending physician, and I was extremely impressed with her demeanor, attention to detail, and ability to clearly communicate complex medical terms in simple ways. But most telling of all was the way that my dog responded to her care. Winston had experiences with several different vets, and it was clear to me that he was comfortable at Summit and trusted the team. His behavior and attitude confirmed my own feelings about the Summit team - they are absolutely the best around, and I trust them wholeheartedly. Thank you Summit team for walking with us through a tough time! Read Less

I took my 16 year old baby there for emergency care...the vets and clinic staff are amazing and caring and took wonderful care of her..the downside...I found the front desk staff..some of them..to be short, uncaring, and unpleasant and really downgraded my experience. Thank you to the clinic staff..front desk girls need a customer service training class..even in the phone when I called..bad experience. And people are bringing their sick babies and paying lots of money to be dealt with like that! Read Less

My pet just had eye surgery by Dr Kice. We are so pleased with the professionalism, politeness, efficiency, of this clinic. Dr Kice explained the surgerical procedure in an understandable manner. It is reassuring to have a clinic with specialized care and expertise. Read Less

Took my 11yr old cat in today with an abscess above his eye from a fight. They were pleasant on the phone, when I came in to the office, and then they examined my cat, called me back and the vet spoke to me. She went over what they would need to do and went to write up the cost before doing anything. I had assumed it would be $600 or more. I was pleasantly surprised that it was $319.00. They had to lance the access, clean it, put my cat under, checked him for feline leukemia and kittie AIDS, clipped his nails, gave him antibiotics and pain medication for the next few days. Oh...some pills for worms as well. I thought it was a deal considering it was a Sunday. I was thrilled it wasn’t more expensive! I will definitely go back! Read Less

Took our cat here via referral from our vet. Stayed here for hours (which we understood). Was told that we would get a call back within two days for results from visit. Two days went by with no call. We called them, someone at Summit picked up the phone and hung up on us. We called back right away, someone at Summit responded and was very rude to us. We were being nice but whoever we talked to was very rude. We waited the next day. No call back. We called again that day, spoked to a different person and they were nice. They told us that they were really busy and would call us back in the next couple of hours. No call back. Yesterday no word from them. We finally called our vet today to have them deal with Summit. Not very happy with our experience. Read Less

The staff and management were very unhelpful, disrespectful and inconsiderate. My own boyfriend had to pay for my dogs treatment because the staff were demanding money and wouldn't allow me to see my dog. The day before the staff and my dad made a payment plan they agreed on the day for payment then the staff decided to demand money three days before the agreed payment day. I understand this is a business but my dog is my baby, he is apart of my family and he gets so scared when he is left alone. I do not live at home with my parents so I bought my dog a toy and wrapped it in my clothes so he would know it is me, that we aren't leaving him here forever and that he is not alone, well the veterinary lost it. I hope the staff and management improves so this doesn't happen to another family. Read Less

Staff and Doctors are very knowledgeable and and treat your pet and you with dignity. If an emergency comes in, they let you know why they are being held up. Would highly recommend this veterinarian service to everyone Read Less

If I could give this business 0 stars I would. I took my 15 year old dog to this hospital after hours when she developed decompensated congested heart failure. She was immediately separated from me and I could not see her until I paid a deposit for several thousand dollars of futile ICU care that I had already said I didn't want. I realized that my dog was dying and just wanted her comfortable before being put down. I was separated from her for about an hour while they completed a 'procedure' on a different animal. She ended up going into a terminal heart arrhythmia in the back treatment room she was so stressed and the emergency vet hastily put her down while I held her sobbing in a back room. I elected to cremate her on my own because I couldn't bear to leave her remains in this money grubbing cesspool. The vet tech did not treat her body with dignity, she let her body fluids leak onto the floor in front of me. It breaks my heart that she died in fear/pain. I am a human medical doctor and I realize that death is not pretty or predictable but end of life care does not have to be this way. This place exists entirely for profit, it is a disgrace to medicine. Read Less

This is a numbers game for this clinic. Not about the care of your pet. Dr.s tell you yo contact them and never respond. The list of foundations for low income are no good and vet only applied foundations the vet says it's not there job to fill out that info. Guess this vet is very successful in there business. Defiantly going elsewhere even if I ha e to travel out of state to get help as I'm finding it hard to find good pet care . Read Less

We picked up Wally on August 5th at 8 weeks old from the breeder in Montana. On the 9th I noticed some discharge from his nose. We had already set up a well visit and his second round of vaccinations for Friday so against my immediate thought to take him to emergency, we waited. The GP Vet said he likely had a cold from the stress of leaving his litter mates, traveling 10 hours, and poor air quality due to the smoke from BC. We started Wally on antibiotics. He perked up Saturday and by Sunday evening he became lethargic and not into his food. His nasal discharge seemed to be steadily heavy. On Monday the 14th my husband brought Wally to Summit. We've heard amazing things from family and friends on the quality of care they give. They admitted him and put him on IV fluids. We were told we'd need to put a deposit of nearly $3500 down to start treatment on Wally. We applied for care credit and we were approved. We found out fairly quickly (because they need to protect their hospital) that he was negative for parvo. A huge relief. At this point I'm worried it's distemper, which Dr. Brown echoed is a possibility. He was vaccinated at 6 weeks so it was unlikely but possible. We signed the paper work to begin the treatments. We were told that we would get an update in 2-3 hours on his status. It was 3:25pm. Wally was in isolation so we were told to go home and wait for an update... and we did. After 8 pm rolled around I decided to call Summit. No answer. I called 3 more times, same thing. I emailed hoping I'd get a response. At 5 minutes to 10pm I got a call from Kaela. Very sweet and as helpful as she could be. His temp was down and they'd gotten him to eat. She said to expect a call by 12- noon tomorrow with an update on his labs and radiology report. Now we were told we can't visit with Wally because he was in isolation still. So I waited, rather impatiently. Here's my almost 10 week old puppy not with his family being poked and prodded by strangers. I waited until just after noon to call. I was told the doctor just walked into an exam room and that she'd call me when she got out. I take that to mean I'll get an update in the next 30 minutes or so. I wait impatiently for 90 more minutes. I call and tell the receptionist what's going on. She says she'll take a message for the doctor. I told her I've been waiting since 10pm Last night for an update and if she could hurry I'd appreciate it. She said hold on and basically handed the phone over to Dr. Koonz. This Dr. didn't seem to know much about Wally's case.  The phones had apparently been down all day so they hadn't had a chance to update any patients. I was informed several times during my 5 minute call. She continued to assure me that his temp was normal as of this morning, he was eating, no diarrhea or vomiting. All good signs. She then brought up his xrays. I said oh I hadn't been updated on those yet. She told me no signs of pneumonia. I asked about distemper and canine flu and she said they hadn't done the infectious disease testing yet. About 4 times she had told me that she would have called me in a few hours as there are far more critical cases than Wally's and their families needed to be updated first. I politely told her thank you for your time and I appreciate your time. I was livid. How dare you tell me that you have more critical patients. I understand that you do. I'm not blind to it, but when you speak to someone about their Ill loved one, they should always come across as your priority. Don't rush people off the phone. About an hour later my husband received a call on steps to continue Wallys care. He said he need ed to talk to me. The vet tech said the doctor would call back in a few minutes. Fast forward another 2 hours to 4:45. He gets ahold of the receptionist who says the doctor will call in 15-20 minutes with an update. 30 minutes later no call. I called and was put on hold and subsequently transferred to a voicemail. I hung up and called back. Told the lady what happened. She offered to take a message. I told her that we've been playing this game all day and that we were told 3 hours ago at this point that a decision on his care was supposed to be made but no one called us back to discuss that as we were told. I offered to come down and speak to the doctor if it was easier and she put me on hold. We got the vet tech. She again gave us the whole "our phones are down" saga and we're extremely busy with more critical patients line. Again please do not tell me there are more critical patients. Just pretend so I at least think my helpless 13 lb 10 week old puppy is your priority. It doesn't have to be true, I just need to feel like he's important. We told her our wishes and what we'd like to discuss with the doctor. We were promised a call back shortly. Waiting impatiently for an update still. Read Less

We were referred here for an ultrasound. We got an appointment quickly once they received the required paperwork. It's very loud inside because it's in a warehouse. (I thought I was in the wrong area because the building is surrounded by giant semi trucks.) Apparently they don't have exam/consult rooms because everyone was meeting with the tech/doctor/whomever in the lobby. Everyone in the lobby can hear all of your critter's health information since everyone is practically shouting because it's so loud; I guess this is acceptable since there aren't HIPAA (health information privacy) laws relating to animals. Seriously, it's like an echo chamber. People kept repeating themselves, getting louder and louder to be heard over everyone else. I only met with an ultrasound technician (in the lobby) but apparently my dude was seen by a doctor once he was whisked away. I never met the doctor which ain't cool. I would think $425 buys me a "hi, I'm Dr. Blah-Blah" but apparently not. The lobby looks like a Starbucks with its different colored chairs, high tables, plants and such. The only area I was allowed in was the lobby so I don't know what the rest of the facility is like. It just seems like...they're trying too hard to seem nice? Like, we're in a warehouse, y'all. The multitude of Kleenex boxes leads me to believe they would drop an "it's terminal" bomb on you out in the lobby where everyone could hear. Imagine meeting with a vet in a Starbucks- that's exactly what it's like except I didn't even meet the vet. Color me unimpressed. I just wasn't a fan. The one plus was that the technician told me the ultrasound was normal so I wouldn't be worried while I waited for the report to be sent to my regular vet. Read Less

This clinic is wonderful.  We were referred to Summit by our regular vet because our 10 year old chocolate lab had "lar par" and needed surgery.  Dr. Hofeling was amazing - the surgery was very successful and her recovery was quick.  He called me at home as soon as the surgery was over and we picked her up the next day. After 2 weeks she had a follow-up appointment, she's doing well, and it has made a huge improvement in her quality of life.  Everyone at the clinic was efficient and professional and helpful.  The fees were right in line with what you're paying for (the surgeons are board-certified and have additional specific training - definitely my choice for operating on my furbaby!).  I highly recommend this practice if you need veterinary specialists! Read Less

We couldn't be happier with the care we received from Summit. Everyone from reception to the surgeon was so nice and helpful. We had to bring in our 6 month old puppy for emergency surgery for a bowel obstruction. They treated her with love and care and kept us informed of everything along the way. The actual surgeon even called before her surgery to see if I had any questions or concerns. I hope we don't ever need another emergency visit, but I would recommend Summit to anyone I know! Read Less

We experienced death with dignity today for our beloved French Mastiff who developed Bloat overnight.  The staff was quick to respond upon our arrival.  They diagnosed Denali fast and gave us our options.  For us electing not to do surgery was more realistic.  While the family arrived we were able to love and grieve our beloved In a private room and choose what time we wanted to say our final good bye.    The staff was gentle and showed compassion during this very upsetting time.  The cost was justifiable, it seemed within reason for the services we needed esp, since it was a holiday.  Thank you for making this very difficult  time bearable.  It will help the healing process to know that Denali was taken care of all the way to the end.  Rhonda Read Less

The staff was very professional and helpful! They took care of my pup and helped her feel better! Its good to know we have a place to go when our pup is hurt or sick after vet hours! Thank ypu for being the for the furry friends in our community! Read Less

My dog was having breathing issues and was referred to Kelly McCord . Worse Dr ever took my dog to him .He had to take him in the back to exam him.Not sure what happen in the back room .He wouldn't let us come in the back when he looked my dog. I thought that was wrong. Should of taken by dog home then. He brought him back out and said he wasn't sure what was wrong with him. Took him home the next day he couldn't breathe ..He must of done something awful to my dog..That next evening my dog was having a hard time breathing took him back to summit view. They said there was nothing they could do for my dog. We would have to drive him to Seattle the next day for surgery on his trachea it was collapsing if not we need to put him down that night. There was nothing else they could do for him . So we put him down that evening.I would never take another dog here ever again and I will never see Dr Kelly McCord  worse Dr ever. He murdered my dog . Read Less

I was wary of this place bc of the reviews but ultimately, I decided to make it a go after the vet recommended them. There were 4 Pet Emergency hospitals he wanted me to look into. In the end, it was his colleagues who shared their diagnostic testings at this place were more thorough and well worth the money. My dog was told by another vet to have tumor of spleen and it possibly went to her liver. That was through xray. I needed to get a second opinion and was glad I did. Xray is fine but I wanted an ultrasound which would have showed how badly the spleen or other organs were affected. I was impressed w this hospital. I received alot of support, good informative information as well as realistic options for my pet. Ultrasound found the spleen only affected. My dog went into surgery and it was found she did not have a tumor nor were her other organs affected. The vet called daily to give me updates. The cost of everything (surgery, blood transfusion, fluids, 48 hours stay, ultrasound, meds) was 5,400$. It was expensive but I'm glad to have had her go into surgery (which was successful) than making a decision to put her to sleep. We are still waiting for the biopsy to check if she has benign or malignant cancer. Since nothing spread, it's a good sign that she doesn't. Yes, it is expensive. Yes, if you allow them to continue with interventions, the cost will climb. I am lucky to have a medical field background bc my knowledge helped formulate my decisions. The only thing I wish was different was if they had payment options rather than having to cough up a large sum at once. Tip: do alot of research on what diagnosis they give you. They will give you these interventions that you feel you must follow through. You don't have to. You are already doing the best for your pet by bringing them to this place. Always ask for the cost of any testing, procedures etc. Know when to feel okay to stop and say, I will bring my pet home as is. Just the medications, give the pet love and attention. Be okay with the envitable which is the hardest to do. Read Less

I brought my sweet cat in at midnight for an emergency. As soon as I walked in someone came to get her. I unfortunately had to put her down, but the staff was very considerate and sympathetic and helped us both through the process. They were all very kind when I needed it the most. Read Less

If I there was an option to give no stars I would in a heart beat. First off I called seeing what the quote would be so I knew what I was getting into. The quote over the phone was pretty pricey but affordable so I decided to bring him here. After he was settled someone came out to tell me what the price would be. RIDICULOUS. I can't stress that enough. Way more than they quoted me over the phone which is very upsetting, I feel like I've been scammed. Also feel like they did so low just to get me in the door only to charge me hundreds more than they said. I advise you go else where. Read Less

There are not enough words to describe just how appreciative and grateful my husband and I are for the care our greyhound Hunter received by Dr. Hofeling and the wonderful staff at Summit. In September 2016 we let Hunter out into the backyard to do his business and when we noticed he wasn't waiting to be let back into the house, we went to the backyard and saw that he had obviously somehow broken his back right leg.  More specifically, we found out that he fractured his leg in three places and dislocated his ankle.  This was devastating news especially since Hunter was only 6 years of age.Over the next six months Hunter underwent two surgeries and many follow up visits at Summit to ensure he was healing properly and that cast changes were being performed to keep his leg clean and free of infection.  Dr. Hofeling was there every step of the way, keeping us informed about Hunter's progress.  He didn't sugar coat the situation -- he told it like it was, which we appreciated.  But what we really appreciated is this....  There was not one second when we felt Hunter was not in the best possible care.  There was not one second when we felt anyone at Summit was apathetic about our situation.  Instead, the Dr. and the staff at Summit were concerned, courteous, understanding, compassionate and very friendly at all times. Today, Hunter is walking around as if nothing ever happened to his leg.  He is happy and healthy and when one considers how serious the leg break was, it is obvious that Dr. Hofeling and his staff knew what they were doing.Thank you Dr. Hofeling and staff.  Thank you for taking such great care of Hunter.  I can't recommend Summit enough! Read Less

All of the staff were compassionate and explained procedures and options in an easy to understand manner. They were very gentle with my elserly, aggressive, and disoriented kitty. Turned out that Jack had an inoperable brain tumor. When it was time for him to go to kitty heaven, I was allowed to hold him in a quiet, comfortable room. Only the doctor was with us and I was given time to say my goodbyes and get my last kitty kisses. I highly recommend this professional, caring staff. Read Less

Although this occurred a little while ago, I can still remember it like as if it was yesterday. My pup which we adopted from the Humane Society was very ill. He could not lay down or stand up by himself without screaming in pain. Unsure of what to do, we took him to Summit. It was an unfortunate mistake because as others have mentioned, these people do not care about the livelihood of your pet. Instead, they will do whatever it takes to pad their pockets and will even go as far as get upset when you question their recommendations with what you read online. Do vets really expect owners to spend $5000 without doing basic research? I digress.After waiting an hour for a vet, we were simply told that he would need blood work and that they would need to keep him overnight to check his vitals. Before we left, they handed us a piece of paper that outlined all of the tests that they wanted to do. We politely declined when we saw that the total was around $6000. We told them that we would do some research and get feedback from various sources before committing to any tests. Later that night, I did extensive research and concluded that the issue at hand was meningitis. Equipped with my new found knowledge, I spoke to a vet when I went to go pick up my dog the next day. His condition had gotten a little better (he was finally drinking water) and when I mentioned that all I wanted was a CSF (and not a bunch of x-rays that they suggested since an x-ray just shows bone integrity), they got upset and told us that we could not bring our dog back. They said that we were being hostile and difficult to work with. Since when is declining tests hostile? Speechless, we left.The next day, we received a call from one of the owners that apologized for what transpired. I guess that in itself is worth the 1 star that I wish I could not give. Regardless, please steer clear of this place and find a better clinic that genuinely cares. Read Less

Pet owners, beware. The story I am about to tell will break your heart.My husband and I brought our 3 year old Frenchie to Summit Veterinary hospital after our furchild had a neurological event. $2100 deposit and our healthypaws pet insurance information was taken, and a claim was opened with healthypaws the day it happened. I even got an email from them (which was also sent to summit), stating the claim was open and ready to go for whatever he needed.My primary vet knew his mentation was not normal in addition to the paralysis and loss of use of limbs and subsequently sent us to this facility.We were under the impression that specialists there would look at all the presenting symptoms, professionally diagnose, treat, consider the quality of life of the animal and provide life saving treatment and full disclosure of the diagnosis. Right? After Dr. Kate Finnerty, neruologist met with us within 12hours of admitting our dog. She flat out told us that she didn't notice any issue with his mentation, and that the only thing wrong with him was a possible herniated disc. When I stood my ground about all the presenting symptoms, she became hostile with me. She then suggested he might also have meningitis, but we would have to do a $1800 MRI to find out. She also told us he would require an $8000 surgery that day. When my husband I and expressed concern for the catastrophically mounting vet bill, Dr. Kate Finnerty informed us that someone there (at summit veterinary) had expressed intrest in our dog. We were baffled. How could this happen when we have Healthypaws pet insurance? After which, she proclaimed "well that changes everything" and left the room. That was the first and ONLY time we saw or spoke with Kate Finnerty. From that point on, she was always too busy to see us, speak to us, set an appointment or return a call. $1,800 so that she could diagnose our dog, because it was very obvious at this point, she was taking shots in the dark and had no idea.We proceeded the MRI, to which we received a call saying the MRI showed his brain was 100% clear and it was just the disc herniation, so we proceeded with the $8,000 surgery. Keeping tabs on the money yet? $11,900We would call multiple times a day and were told someone would call us. Too busy to call us back. We received very vague and ambiguous reports, and anytime we went to visit him, we had to wait for hours at time sometimes just to see him for 15mins. When we were allowed to see him for the first time after the surgery, it was very obvious to us that something was still severely wrong with our dog. He didn't recognize us, had a very bad tremor and at this point had a tracheotomy after his tongue started to turn blue and had to be revived twice. When we tried to speak with any of the neurologists on staff, no one would see us or speak to us about his prognosis, quality of life, care or what to expect. Always too busy, no time. We continued this for about another week before they started to pressure us to take him home. At this point our dog was a paraplegic with an open stoma (the hole they cut for the tachetomy tube). I'm not gonna lie, I was scared out of my mind. The intern I did speak with didn't offer me much information other than he wanted us to do a Monday discharge so that we could get a full neurological briefing and instructions on how to care for our dog when we brought him home. "Have another dog in the house? You're gonna have to get rid of it or send it away"Monday rolls around, as we discussed to pick him up. We are told we can't pick him up because they just gave him codeine. Why was he given codeine when he had been off of pain meds for 2 days? "Can you come back later today?" No. Give us our dog. We were given a receipt that listed all charges to date, which at this point was just shy of $16,000. Even with healthypaws, we are responsible for 20% of the bill, and Summit did not keep us up to date on the mounting bill. We were floored. The receipt showed a whole different diagnosis than what dr Finnerty told us. Paperwork confirmed the neurological event we feared all along, in addition to the diagnosis of IVDD (intervertebral disc disease), and his complete lack of sensation in all limbs. None of this was discussed with us, or ever brought up. Remember dr Finnerty? She told me till she was blue in the face that all that was wrong with our dog was this disc herniation that they perform a million times a day.He could not walk. His condition deteriorated and he had a second relapse within 2 weeks of us bringing him home. We brought him home to die with us because Summit Veterinary misdiagnosed our dog. Provided the wrong care. Didn't provide proper air support soon enough, and could have compounded the neurological event. Performed costly surgery just because we had insurance? Overdose or toxic overdose of clavamox that caused him to break out in bodywide rashes with blisters? Stroke, again?Inhumane, greedy, butchers. Read Less

From the moment we took our puppy in, he was treated like a king as well as his parents. Through many tests they we able to find what was causing his diarrhea and his weakness. His overnight stay he enjoyed very much because of the caring personal that work their. In any emergency I wii take him back to summit referral vet he. Read Less

I want to post a huge Thank You to Dr. Williams and staff at Summit. We only had the pleasure of meeting them one time because our beautiful Giant Alaskan Malamute "Reno" passed away that night. Our dog was very sick and had been fighting a bad MRSA infection for weeks. The unfortunate thing is he had an underline problem of either cancer or an auto immune disease that had not been diagnosed. Either way, we could not fix the problem. Even if we would have tried "Reno" would have suffered. Dr. Williams made making the decision to let our beautiful dog go a little less painful. She explained our dogs condition with great knowledge and empathy. She sat on the floor with our family and dog with her heart on her sleeve. Our dog passed comfortably and peacefully. We will miss him more than words can say.... I will never take my animals anywhere else. I highly recommend Summit, they genuinely care and it shows. This was the third place we took our dog Reno while he was sick, and I wish I would have found them in the beginning of his illness...I firmly believe his care would have been a little kinder and heartfelt. As an animal owner, I know we all need that when our animals are sick. Read Less

The staff is very caring. Dr Finnerty is an excellent neurologist. She gave us detailed and daily updates and was very patient with our questions. The other staff and doctors as well. Follow up is thorough and prompt. Would definitely recommend to anyone who has as emergencies or needs a neurologist.Read Less

An amazing place that I would completely recommend to anyone with a sick pet! My poor dog has been miserable. The first vet we went to said she was going to lose an eye and should be put down. The doctors at sumit were able to help us find some affordable options to make her more comfortable, alleviate her condition and save her eye! They are the best!!! Read Less

This past Monday we rescued a St. Bernard named Harley. He had been neglected and had been attacked by another dog, and the previous owner did nothing. We took him to our vet who sent us to Summit. Harley had an abscess that was the size of a baseball under his skin where the bite was and Summit did amazing working with us and treating him like one of their own. They got him into surgery that day. I was sure I annoyed them by calling every hour while waiting for the updates, but everyone was so understanding and answered every question we could think of. The vet went over all the after care step by step so we knew what to do when we got him home. He had to have a drain in for four days. He is now starting to gain weight like crazy, and we have to work hard to keep him from playing and running while his stitches are still in. But we couldn't be where we are... without Summit. Thank you. You save our dog's life, before we could even bring him home the first time.Read Less

They cancelled our surgery back to back weeks. We received a call about two houra before the surgery. We have taken days off work both times to get cancelled on day of. The surgery is a costly and a two month recovery. Now we will be atleast three weeks behind. We have had the procedure done here before and was satisfied. But now we will be going elsewhere due to the poor Customer service. Read Less

I received the awful news today that my cat has something blocking her colon and may need to be put down. I had gone to an excellent vet with great reviews, who offered to give me the info for this emergency animal care to get a second opinion by having them just glance at her xray also. He said they are trusted with excellent doctors and for me to call them right away, and he would fax over the xray of my cat to them. He also advised that because I was literally just leaving their vet clinic and heading over, that this ER would probably give me a reduced "Re-Exam fee" because she had already had an exam, xray, enema, meds, etc, done that cost $300 and they would send all this info to them. He also handed me her records. I first called and a rude, young woman answered and before I could even finish my sentence, she cut me off and talked over me. ALL she would say over and over is "Your doctor needs to call us and actually refer you over, then we can set you up with radiology and discuss what needs to be done." I was only calling to first get a quote how much an ultrasound is, and what they're surgeries can run around before setting something up. Unfortunately, I do not have a lot of funds to spare as this was unexpected. I know they can not tell me exactly, but I could get an educated estimate what they run around or at least the price of an ultrasound. They do not do payment plans at all either. I tried to also ask about CareCredit as it was recommended to me by the first vet, and as I was asking, she put me on hold without saying anything, then came back on and repeated her exact sentence again about having my doctor call them. I finally snapped at her and said "You cant even tell me if you accept CareCredit?!" She said "Uhh, yes we do." I said thank you and hung up. I called my original vet and told them what happened and even the woman who answered said "You're kidding me?! Who did you talk to, do you remember her name?" Unfortunately I did not. So they swore again if I could get past the lady at the front desk, that the doctors are excellent. The ADVISED me to drive over to the ER and hand them my records and see if they could quote me anything. When I arrived, there were three women at the front. I spoke to a blonde woman and she said pretty much the same thing. I told her they were highly recommended and I just came out of the vet's office, and he swore up and down that I could get a quote and they could do a quick 30 second look at my xray and give a second opinion about IF she needed surgery or should just be put down. She would not answer anything and said I would have to pay $95 for another full exam, no discount, and they could not even glance at my xray without paying them "for their time". What about the time I have taken to care for and nurture this animal for the last 9 years? What about the time and money I just spent at the vet I just came from 15 minutes ago that stated he works with you? What about the fact that my cat may or may not be dying and I want to make sure she is not being put down for the wrong reasons?? It is abundantly clear to me this "emergency animal care clinic" only CARES about money and not the care of the animals. I called and left another message with my vet and said I will not be using these people and if he could email my xray to a radiologist as the emergency clinic recommended. In other words, sending my problems and business away. This is hard enough as it is without having thoughtless, rude, condescending, greedy, one of them incapable of having an intelligent conversation, no customer service having, front desk "ladies" turning their back on an animal in need of a quick glance at her xray without dropping quite a bit more money. They never even consulted someone to see. It would take a minute of the doctor's "time" to look. Not like they do not make enough money off of other people and animal's pain already. And yes, I kept my cool with them and was never rude until this review. Read Less

We had to visit Summit because our vet could not squeeze our dog in for an emergency visit. Our Max had mast cell cancer and wasn't doing well. We brought him in and the vet gave us our options. Because we did not want Max to suffer we decided it was time. The staff was so kind and compassionate. It was hard on both my husband and I. We cried a lot and struggled to let go. The vet and her staff made such a difference. It was the most heart wrenching experience we have had and Summit staff members made an exceptional attempt to ease our pain. I was also impressed at the condolence card they hand wrote and sent to us. We are trying to heal and still cry from time to time but I want to let everyone know how special the people who work at Summit are. They mean the world to us now. Read Less

Acupuncture and Chinese herbs for my Laboratory. She is older and has arthritis in her back legs. Also a nasal tumor that is large and it's cancer. My Dr. has been amazing and knowledge. The acupuncture has helped with the arthritis and my dog has a pep in her step. The office is clean and modern. I would most definitely recommend this place. Read Less

They were able to see my dog immidiatly, and my dog liked them, she doesn't like anybody. They let me know all my options, treated her at a very honest price, and kept me well updated the whole way through. Great people, great facility, highly recommended. Read Less

Took my chi here to have a hot spot looked at because I wouldn't be able to get her in with our regular vet the next day and she was pretty uncomfortable. Didn't know the hospital was there first off, it's way off of the main road. But once there the staff was super nice, explained that the initial exam was $95. They took her back and I filled out paperwork. The whole place is extremely clean and updated. She was allergic to fleas. Total bill was $170 with med and injection. They didn't charge to shave her wound, but I don't know if there is usually a charge for that. I was in and out within an hour. It was a Thursday around 8pm. I had gone to the Pearl place off 56th and around ST Way before, I would definitely recommend Summit over them. I will return to Summit if I need ER care for my animals. Read Less

I'm a truck driver from out of town so I wasn't sure what to expect when I brought my dog in after he broke his dew claw. The staff were helpful and friendly, the only thing that bothered me is they didn't tell me exactly how much it was going to cost. After bringing my dog into the back to examine his wound they came to me with a piece of paper saying it's going to cost between 180-280 and made me sign it. It ended up being 170 and I was expecting to pay around 200 before I got their with it being an ER bill. But I just thought that was a little shady. Iv never had a veterinarian do that to me before. Iv always been told exactly what it's going to cost with no surprises. Read Less

I called in to schedule a neurological consult on a foster dog of my rescue's. I assumed it would be a lengthy wait for an appointment. They offered me one that week, on a Saturday! The facility is beautiful, the staff kind and helpful. My wait was short and the Dr. spent a long time explaining everything to me. She explained further tests would be costly for an answer but it would be just an answer, not a cure. With a better understanding of his condition we can help him have a happy life as long as it may be. I appreciate the time, kindness and honestly on tests. I highly recommend them! Read Less

Let me start this review off by stating that if I could leave 0/5 stars for this clinic, that's what they would be getting.  After spending thousands of dollars at summit veterinary hospital and multiple visits regarding my best friends(my pet) neurological issue , I have learned that dr. Jerry Demuth and the staff here don't care about my beloved pet. They were NEVER prompt in responding to our questions about his condition or care. We would call, email, wait 3 days and call again, email a second time.... so on and so forth, for a week at a time. Usually there was no response, but sometimes there was l an excuse as to why Dr. Demuth didn't, or couldn't return our call or email. He would say he didn't receive our message, or that his staff didn't deliver it. Dr. Demuth even said his staff often "did this." It was clear that they didn't have our pets interest at heart. They are too busy convincing innocent pet owners to pay for unnecessary visits and tests because they'd rather take more money than answer an email.Due to the negligence of Jerry Demuth and accompanying incompetent staff, we have since been seeking treatment elsewhere and will continue to do so. Read Less

My 6 month old Golden Retriever came in last Wednesday with a plethora of issues that literally came out of nowhere. The staff and vets were nothing but helpful and caring for my Macaroni. After a few days of medical treatment we determined it wasn't cutting it so they laid out all our options and even helped me find and register for financial assistance programs at the humane society and online. I called around to several different vets offices to get their opinions for financing and treatment options and they all said the same thing: Macaroni was getting the best care possible. We decided surgery was the best option and when they opened him up the surgeon found that his entire left lung was damaged and had to be removed. Macaroni is in ICU right now healing nicely and should (fingers crossed) grow to be a happy and healthy dog thanks to the surgeons, vets, and staff at Summit Veterinary Referral Center.Read Less

The staff here is more than sincere, caring and friendly. Just last week, we had to bring our beloved 15yr old pug, Moto, in due to bloat. They assisted him in crossing the Rainbow Bridge after an giving him dedicated care. Losing a family member is never easy for us, but knowing that they genuinely cared about your baby made it easier to swallow. A few days ago, I received a caring call from a grief worker on staff there, taking time to make sure our family was okay. I was shocked by this. What an incredible outreach My only other experience was almost 2 years ago, when their oncologist was giving us health care options and information for our terminal coonhound, RedDog. Again, a horrible situation, but dealt with so sincere... Read Less

Our cat was in distress coughing up blood and we took him here as it was a Sunday and they had 24hr service. I see others have had the same issue with ridiculous wait times and no "bedside manner". We weren't even allowed in the room when the cat was being examined. After $800 dollars of tests, we were told that they couldn't tell if it was an infection or cancer and tried pushing us for an additional test (scope) to determine what it was for $1700. We agreed to leave our pet overnight for continued care but later decided to take him to our regular vet.Day two and we called to say we were picking our cat up and would be there in an hour and a half. When we got there we waited for another 30 minutes and then were told we would have to wait longer as the Dr. wanted to speak with us. We made a small scene and they ushered us into a small room where a doctor came in and essentially argued with us about taking the cat and trying to twist our arm into the expensive procedure. We prevailed and took our cat.Later in the day the cat was seen by our regular vet who says he has seen lots of these types of infections especially this time of year. Cat got a shot of antibiotics and a steroid and sent home. Cat is mending quite well now.Bottom line - they have an arsenal of expensive procedures and their behavior with our cat bordered on extortion. Don't go here if you want anything approaching care for you or your pet. Read Less

The entire experience was wonderful. The doctor and his staff in neurology are very professional and explained the procedure to me. They made phone calls to me to give updates all through the procedure. First with the MRI then when surgery began. Surgery went well. When I picked him up 2 days later, the technician explained to me his necessary care. The meds and how to use the sling to teach him how to walk again. She gave instructions on how I can do physical therapy with him. Today is just shy of 4 week post-op. He had a check up yesterday and doctor is pleased, as am I, with his recovery. My little 11 pound Chinese Crested, Clooney is doing well. I thank his recovery to the talent of the doctor and staff. I would recommend this office to anyone who has a pet that has ruptured a disc. Thank you, thank you, thank you. Feeling blessed, Fran and Clooney.Read Less

Okay- I use to think this place was great, although not any more.   I arrived with no cars in the parking lot, no one in the waiting room, and the staff said there was no wait.   3 hours later and still had no answers on my cat (who has been a repeat customer)The revolving staff is a problem.   I have been to this er about 12 times in the last 2 years and there is always new faces.   Unless you have an easy case (broken leg, or something visual) this place will run through the gambit of;Look over vitals-blood work, temperatureThen come and talk to you about X-rays, then say they can't find anything unless it is metalsThen suggest ultrasound (don't do them on weekends)They wait to tell you all these until after you sit there for 2 hoursVery frustrated! Read Less

So I had to take Pinkie my dumbo eared rat into the vet to be put down tonight! I didn't have the money to be able to do anything, there was nothing that could of been done but to put her down. when I went into the vet they said that they didn't know if anyone was in to help with rats and that there was a vet near by. The lady went and asked anyway, the lady came back and Said they could help. immediately took me and said not to worry they would help me. They let me visit with Pinkie before I had to say goodbye. They treated me and Pinkie so amazing even though I had no money. They went above and beyond. They came back told me she went peacefully and asked if I would like her paw prints. When they brought her back to me so I could bury her I saw the paw prints and immediately started crying more and said you guys are so amazing you didn't have to go this far and I can't thank you enough. R.I.P Pinkie Jan. 2015-Sep. 17, 2016. I love you and will miss you dearly. I'd like to thank Summit for the amazing service and courtesy they showed me even though I had no money for anything. You are an amazing establishment and I recommend if anyone needs a vet to come here.Read Less

I couldn't speak highly enough about Summit. Our dog has a very unusual chronic issue and having a team of extremely talented and compassionate doctors with so many different specialties was exactly what we needed to get it diagnosed and develop a plan for long term care. We had bounced from vet to vet looking for someone with the depth of knowledge required for this issue. I wish we'd found Summit earlier, but I'm thankful we eventually did. Read Less

We received very good service from the folks at Summit when our very healthy dog suddenly became ill. Our regular vet referred us here for an overnight stay & further testing. They did a great job of communicating with us and keeping us updated on what was happening, what they had found, what they suspected, etc. Dr. McCord was great. Most importantly they took good care of our girl and helped her get better! A tick-borne infection was the problem, and I was really happy and impressed that this hospital can--and offered to--do tick infection testing. (As someone with a tick-borne infection myself, I know that even with humans many doctors pretend these infections don't exist in the Pacific Northwest, or any number of other excuses.) Thank God that they do offer this testing, and that they are good enough scientists and doctors that they thought of this. It saved our dog.Yes, labwork is exepensive, as are overnight stays. But from my own personal experience, the cost of the labwork that was done on our dog was similar in price to the labwork done on me by my naturopath, which I feel is fair. It's unfortunate it all costs so much, but thank God we have pet insurance! Read Less

While they may have great neurologists, oncologists, etc. They even have the latest and greatest technology, but what they don't have is bedside manners, nor an honest caring attitude nor empathy. They will push you for surgery, almost on the line of badgering, while your trying to line up funds (which when they want a "deposit" in the amount MORE than the estimate, that's not a deposit), then when you line up the funds but can't get them for two days, they won't operate until they have said "deposit". So obviously the suffering and well being of the animal falls short of the money in their bank account. I am however thankful for that at this point, because I since found out that surgery ISN'T required. Seems that they simply wanted to do exploratory surgery (exploratory wasn't used when explaining it was necessary).  Guess they need to pay for their goodies somehow. Read Less

I am really impressed with SVRC. I had to take my dog there in an emergency and they treated me with utmost respect and care. They where so kind and patient to my baby. My dog is now scheduled for surgery and I have utmost confidence in Dr Murrey and her staff. They have explained the whole process, Dr Murrey answered every question I had in a kind and patient manner. She even made sure she understood exactly what I was asking, instead of going off in a different direction. They kept me posted the entire visit. Letting me know what they where doing, and why, then returned to tell me the outcome. I have no worries about leaving my baby there over night. The place is huge, clean warm and inviting. The waiting room is set up to allow privacy for communication, or just "leave me alone" moments. From the first step inside I felt like this was even better than a human hospital! I'm really glad I have Summit Vet now in my bag, on my side, to go to whenever there is a need. The only downside and I hate to even say, but one person on the staff was not to enjoyable to deal with. I never say a bad thing about any one person. But this Janet in the front desk just stood out and so opposite of the feel and the rest of the kind staff at SVRC. As a person who has run a medical staff , front and back, I've always said that no matter how good the doctor is if there is one negative thing from a member of the staff no matter what their position is, it can make or break a doctor. That is what will stand out. Maybe she had a bad day, I don't know, but she was unpleasant, cold to the point of being rude. She talked down to me, and when she gave me the total amount of the bill and I asked her a question whether I was being charged for a particular thing, she said she didn't know and repeated the amount and asked for my card. Right, like I'm just going to hand over my card like that. Oh well. Otherwise what a wonderful place if you have the unfortunate need for vet services, they have everything! MRI machines Ct scans heart machine you name it I think they've got it!!!! If I can figure out how to upload pictures I will. I hope you never have the need, but if you Do, please give them a try, it'll be a good peace of mind Read Less

My cat, Einstein, was transferred to Summit for overnight care because he was having seizures and required round-the-clock monitoring until his condition stabilized.  "No news is good news" when your pet is staying the night in an emergency facility, and unfortunately, I received a phone call at 1:30am. Einstein went into respiratory arrest and after being resuscitated (as I elected), he was on a respirator and IV with his own personal nurse. The level of care for Einstein exceeded my expectations, and the response of the staff was incredible. The vet was knowledgeable and patient when explaining Einstein's condition and his prognosis. She gave us time to process the information and her recommendation for continued care. We were able to come in after hours to see Einstein and make our decision. The staff was polite and empathetic. In the end, I am happy that I brought Einstein to Summit because I know he received the best possible care. I hope to not need their services again, but if I have another pet emergency, I will confidently bring my pet to Summit Veterinary Hospital. Read Less

HORRIBLE experience. Awful customer service. The lady at the front desk was very rude and would act annoyed any time we asked her a question about our dog who we brought in for them to examine a large laceration to possibly put stitches in. After they told us that it was going to cost over $1,500 we decided to see what our other options were and if he would be okay if we took him to our normal vet in the morning (which my mom had done with one of our other dogs and it was only $200 for the same treatment). They finally came up with an option for us to just have them clean and bandage his wound and gave us meds to get him through the night. This cost us over $300 and took them over 5 hours. Just to get his cut cleaned and bandaged. We were also the only people in the facility at this time other than the staff. When we asked the desk lady about how long it would take she basically told us that our dog wasn't a priority. Needless to say, 5 hours and $300 later I am VERY unsatisfied with the care and service we received from this vet office. I will never take another pet here again as long as I have the choice. Terribly disappointed. Read Less

We were referred to Summit by our regular vet as our dog needed emergency surgery to remove his inflamed gall bladder. We were impressed by everyone and everything at Summit. They gave us a detailed estimate of the cost (which was greatly appreciated) and were able to get our Ollie into surgery very quickly. I appreciated that Dr. Hofeling called after the surgery to let us know how it went and also called back the next day with an update. Everyone we dealt with was polite and very helpful. I hope we don't have any more dog emergencies but if we do, we will be going back to Summit. Read Less

The care Gunner received here was fine, he was seen by the neurologist, who recommended a laminectomy, which was almost 5550 dollars by their estimate, which is out of our price range. After much research, we found that it was about 2000 dollars cheaper if we went to the WSU teaching hospital, 5.5 hours away. We explained to the neurologist that we couldn't afford the 5550, and were taking him to WSU. She seemed very understanding. After surgery, the neurologist at WSU recommended we follow up with Summit. However, when we called Summit, the neurologist refused to see him, since she didn't do the surgery. We explained the situation, that WSU was 5.5 hours away, and we couldn't follow up with them, but they didn't care, and refused to see him. Gunner will not be able to see a neurologist for his post op visits now. We were very disappointed with their lack of empathy. Read Less