Sadly my experience here was subpar. Although my dog entered sick and exited feeling better. There were several steps during the process that were irresponsible and left me with a sour taste in my mou... Read More
Sadly my experience here was subpar. Although my dog entered sick and exited feeling better. There were several steps during the process that were irresponsible and left me with a sour taste in my mouth. Arriving with a sick dog, I was alarmed and emotional not knowing how to help my best friend. They quickly got me into a room, and was helped what seemed like immediately. What was always almost immediate was the fellow with the estimated cost. Which is a tuff job and I dont know how you could make this neccessary evil any smoother. My dog is sick, I signed. They then took my sweet pup back to start treatment which was to last at least one overnight stay, but possibly two. I was reassured they would call me with updates and that I could call at any time. This is where the ball was dropped. I spend hours the two days my dog stayed there trying to get updates. I would call at the time they ask me too, around ten oclock the next day. I was then reassured I would be called back for an update after the vet made their rounds, which I totally understand, it has to be busy. But I never recieved a call back, ever. Two days, same result. The only way I could get the updates on my sick dog was by calling 3 to 4 times each day. That is ridiclous, my dog is sick; I dont know what's happening with her and you don't have a better logistical system to call back the owners of the critical conditioned dogs your caring for? An update once a day is in no way an extreme demand (especially for the price) This was advertised to me as top notch care with excellence customer service. That's why I dont mind signing away two months of rent, but really not a call back? After picking up my dog, I was told the results of the tests they ran would be sent to my regular vet. Even after several calls they have yet to send the results to my primary vet, months later. It feels like they have set up their business to make it super customer service orianted at the beginning of the process and after they get that signature, customer service moves to the back burner. Which to me is extremely sad, I really wanted to like this place, and my experience, as much as possible seeing the circumstances. My dog left healthy and since has fully recovered, I really appreciate the care my dog recieved here. This easily could have been a much better experience. Shout out to the Tacoma-Humane Society who came in and really helped me financially with their Community Pet Care Fund, thank you so much! Read Less