Hearthwood Dog and Cat Clinic
Vancouver, Washington
Reviews
Kristin
4 Apr 2023
REPORT
After 6 years of going to this clinic with all of my pets and after spending almost 14 THOUSAND dollars at this clinic in those 6 years the Chief of Staff Kopman has decided that he is "not comfortabl...
After 6 years of going to this clinic with all of my pets and after spending almost 14 THOUSAND dollars at this clinic in those 6 years the Chief of Staff Kopman has decided that he is "not comfortable" performing the neuter surgery on my new puppy.
Background story: 2.5 years ago he performed the spay on my 6 month old Pekingese and it did not go well, in my opinion. I've had 10+ pets over the past 30 years and some do better than others but this little girl was in a lot of pain post-surgery. Keep in mind that this was during the height of the pandemic so I could not get her into any ER to try to reduce her pain or get another opinion and trying to get an appointment back with this clinic was difficult as well. The pandemic and severe vet shortage only added to the stress of this surgery.
That said, they did squeeze me in and I returned to the clinic several times questioning why she was in so much pain and why she had so much discharge and pleaded with them to help her. I asked for a different doctor so I could obtain a second opinion and this, from what I can determine, is where Kopman's ego took a hit as I was told by the office manager Renee that he had written notes in my file that I had "trust issues". So, from what I can tell, if you question this guy's work he's going to notate your file and then refuse to perform any other surgery on any of your other pets!! I mentioned above that he's the Chief of Staff so, according to office manager Renee, NOT ONLY will HE not perform any surgery but neither will he allow any of the other vets to do so.
I will NOT feel bad about advocating for my pet! Her experience was nothing like any of the other 10+ pets (both dogs and cats) that I have had and have been spayed/neutered so of course I'm going to question his work! SHE WAS IN PAIN!
I'd like to point out that I new nothing about these notes for the entire 2.5 years after that surgery where they CONTINUED TO TAKE MY MONEY for everything else! I only learned about those notes 2 weeks ago when I tried to schedule my new puppy for his neuter.
And, after 7 YEARS of my loyalty and patronage AND after taking almost 14 THOUSAND DOLLARS from me, Kopman didn't even have the decency nor the guts to call me HIMSELF and tell me this information. He had office manager Renee do it instead.
SHAME ON YOU KOPMAN AND SHAME ON YOU HEARTHWOOD!
For those of you reading this, if you want to place yourself in a situation where you are not allowed to question the chief of staff's work then go ahead and keep giving this clinic your money. For those of you who refuse to let vet egos get in the way of advocating for your pets then I recommend you go someplace else.
Sherry Frahm
15 Jul 2018
REPORT
Hearthwood vets and asst.'s are wonderful and are a blessing to anyone that is fortunate enough to have them for their fur babies ! We our family have been going to the for 37 yrs !! They are so lovin...
Hearthwood vets and asst.'s are wonderful and are a blessing to anyone that is fortunate enough to have them for their fur babies ! We our family have been going to the for 37 yrs !! They are so loving and caring towards their pts , your fur babies are truly treated as if they were their own ! We took our GS to another clinic when we first got her at 8wks OMG what a mistake that was , we almost lost her !! We went directly back to the with our tails between our legs to say it middle Lee !! Thank God cause they saved her ,she was a very sick little girl ! She now just turned 4 in June & is 80 lbs and beautiful !! We have sent many of our friends to them and they are very happy and their babies are just as healthy !! So don't hesitate to take your babies there , you will be too thankful you did !!! Wonderful doctors and staff !!🤗🤗🤗🤗
Jason Reimer
7 Jul 2018
REPORT
Best vets in the Vancouver area! They really care about your pet and are extremely knowledgeable and professional. Love these guys!
stmarypaul
19 Jun 2018
REPORT
I've been with this group of wonderful people for 12 years. They have seen my puppies thru to senior years, done everything from nail clips, to physicals, to operations that have saved the life of mor...
I've been with this group of wonderful people for 12 years. They have seen my puppies thru to senior years, done everything from nail clips, to physicals, to operations that have saved the life of more than 1 of my dogs. They are kind, compassionate and good at what they do and I highly recommend them.
Whitney Wyatt
19 Jun 2018
REPORT
This was my first time taking my newly adopted fur child to Heartwood dog & cat clinic. I went here growing up with our family pets but this was my first time going alone. The vet staff were fantasti...
This was my first time taking my newly adopted fur child to Heartwood dog & cat clinic. I went here growing up with our family pets but this was my first time going alone. The vet staff were fantastic. They talked to my cat and gave him snuggles. My cat turned down the cheese whiz! Imagine that. :) very pleasant experience. The vet was kind, thorough and respectful. Clear on instructions. A safe place for both my pet and myself.
Karina R
16 Jun 2018
REPORT
I looked up the reviews and initially felt comfortable coming in, as there are a lot of great reviews. My mind has changed.
I took my cat in. Was told the rabies shot was mandatory, and it was $27, ...
I looked up the reviews and initially felt comfortable coming in, as there are a lot of great reviews. My mind has changed.
I took my cat in. Was told the rabies shot was mandatory, and it was $27, I understood and agreed. This estimate was wrong, it was more. I’m sure they are sorry for the “wrong estimate”. I feel like everyone should be in the know of prices at the office.
Long story short: they did a procedure he ended up not needing, furthermore the doctor had no idea what was wrong with my cat.
I really didn’t appreciate how I was debriefed. It wasn’t by the doctor, but by the nurse while I was paying to leave in the front office. I had questions that couldn’t be answered by the nurse, so I then requested to talk to the doctor. She came out.
I asked if there was anything she could at least suggest was wrong with my cat, there wasn’t. She offered me to purchase another kit or bring in samples later. She had never heard of the issue I was having.
To summarize, my problems are: I was charged $115 for a procedure my cat didn’t need and to be told, “I don’t know what’s wrong with your cat.” I was misquoted. I didn’t appreciate being debriefed by someone who couldn’t answer questions in the lobby as I’m on my way out the door. I didn’t appreciate paying for a procedure my cat didn’t need. I didn’t appreciate being misquoted a dollar amount.
I still don’t know what is wrong with my cat. At the very least, I could have been told: “If this problem persists, please bring him in and we will check him again since we couldn’t find the problem this time,” or “let us do some blood work and see if that’s normal.” But nope, nothing was offered or suggested and I had to ask more than a few times of any possibilities. I guess I have to go to another vet.
I won’t be back.
Bruce Lyons
8 May 2018
REPORT
Very compassionate and knowledgeable. Have used their services for years. Would never consider taking our animals anywhere else.
eduardo rodriguez
12 Apr 2018
REPORT
Awesome place !! I love all the workers and they handled my dog very well. I would recommend this place !!
Carolyn Wilson
3 Feb 2018
REPORT
Very caring. Sensitive to financial situation s.
marina gonzales
10 Jan 2018
REPORT
We have gone to Heartwood for over 20 years now with two different dogs. They are very professional and caring. All the staff and Veterinarians have always been very sweet and genuine. Near the end be...
We have gone to Heartwood for over 20 years now with two different dogs. They are very professional and caring. All the staff and Veterinarians have always been very sweet and genuine. Near the end before our first dog passed away from old age, the doctors took their time examining her and gave us a lot of advice and different options. I never felt rushed or uninformed. We have also had a few emergency accidents in the past to which they were always able to get her in the same day, usually within an hour or two. I have recommended Heartwood to friends who have had negative experiences with other Veterinarian facilities.
Please keep doing you!
Chasity Gates
23 Dec 2017
REPORT
All of the staff at hearthwood Animal Clinic are very friendly and helpful and try their best to make not only the owners of their pets feel more comfortable, but the pets as well. I plan to take my p...
All of the staff at hearthwood Animal Clinic are very friendly and helpful and try their best to make not only the owners of their pets feel more comfortable, but the pets as well. I plan to take my pets here from now on and I recommend this veterinarian location to anyone who is looking for someplace to take their pet for check-ups, etc. Very awesome staff.
Jeanette Moszeter
14 Oct 2017
REPORT
We have been taking our beagle boys to this clinic for the last 20 years. Over the years there have been changes in staff, but all personnel have been cheerful and helpful. Dr. Kopman is a favorite wi...
We have been taking our beagle boys to this clinic for the last 20 years. Over the years there have been changes in staff, but all personnel have been cheerful and helpful. Dr. Kopman is a favorite with our boys. You can tell when an animal has confidence in his care provider. We love the fact that the clinic sends out reminders of upcoming appointments and of overdue shots. With multiple animals, it is difficult to remember who needs what. The prices are fair, and let's face it, good healthcare is not cheap. We highly recommend this clinic.
Jennifer S.
4 Aug 2017
REPORT
Hearthwood has been a wonderful vet for our dog, Ernie. We started seeing them when we moved to Vancouver from Portland about six months ago. Ernie was a 15-year-old Yorkie mix with a heart murmur and...
Hearthwood has been a wonderful vet for our dog, Ernie. We started seeing them when we moved to Vancouver from Portland about six months ago. Ernie was a 15-year-old Yorkie mix with a heart murmur and congestive heart failure. He coughed a lot due to his condition. The staff at Hearthwood kept up with how the medications we had him on were working, calling to get updates and making sure the dosages were right. Last week, he woke up struggling to breathe and refusing food (he ALWAYS ate). We took him in and were told the devastating news that his heart condition had advanced to the point where there was nothing more we could do for him. Dr. Sandra Memenis was compassionate, gentle, and empathetic as we said goodbye to our best friend. She was genuine and I truly believe she cares for each client, human and animal alike. The service cost was very reasonable and they even sent us home with a tasteful paw print of our dog with for no extra charge. Then, yesterday, we received a condolences card in the mail from the staff of the hospital, each signing their name, with a personalized note about Ernie from Dr. Memenis herself. I couldn't ask for a better experience during a very difficult time. The staff cares, the expense is reasonable, and the animals are well taken care of. Thank you, Hearthwood, for helping to ensure our dog's last moments were calm and full of love.
Jerry R.
29 Jun 2017
REPORT
This is a VERY SPECIAL place for those that want personal caring and concern for your 4 legged family members. They have in the past and still go over and above the call of duty to make sure that EVER...
This is a VERY SPECIAL place for those that want personal caring and concern for your 4 legged family members. They have in the past and still go over and above the call of duty to make sure that EVERYTHING is covered, all questions answered and yes, they ALL listen when you ask questions. Everyone in this place knows how to treat their 2 and 4 legged guest with love and compassion.They won me over and they will you too, especially if you want one on one care, no rushing, and no corporate upselling of stuff you don't need or can't afford.I hope anyone looking for a personal, caring & knowledgeable clinic, will come here and know their pet WILL be cared for, not run through and then get a bill.Jerry
Mike Bolle
30 Mar 2017
REPORT
The veterinarians and staff took great care of my dog hear his entire life from puppy till when I had to put him sleep...They are very kind and compassionate!
Susan Lehr
13 Feb 2017
REPORT
Love this team! All of the vets and assistants are wonderful with our cats and dogs. Informative. Compassionate. And reasonable. Have been going there for over 20 years!
Nicole S.
15 Dec 2016
REPORT
Dr Sandra Memenis is one of the best vets I've seen. Great "bedside" manner. I came here while passing through town to get a health certificate. Friendly staff too! Highly recommended
nicole l.
24 Nov 2016
REPORT
Very friendly, clean, helpful. They made my kitty Oliver feel very comfortable and safe. I felt like they genuinely cared about my cat and what I needed to know too.
Thamara Sexton
2 Nov 2016
REPORT
I love them. They are always respectful and treat us like family. I like the fact that they treat my daughter and her dog amazing.
Haris Akhtar
19 Sep 2016
REPORT
Everybody here absolutely loves taking care of animals. I can tell by the way they treat me, my pets, and all the clients that are in the waiting room anytime we visit. I would highly recommend Hearth...
Everybody here absolutely loves taking care of animals. I can tell by the way they treat me, my pets, and all the clients that are in the waiting room anytime we visit. I would highly recommend Hearthwood to anyone looking for a good quality veterinarian in the area.
Jamie Bunnell
5 Sep 2016
REPORT
Have can't to this clinic for several years! As long as I can remember and I'm 37. I always entrust my family to them...
Krista Buck
2 Sep 2016
REPORT
I had my dog Nala go here after realizing how expensive the place I went before was.... that being said, I can't give these guys enough credit. I took my dog in for her initial visit and then schedule...
I had my dog Nala go here after realizing how expensive the place I went before was.... that being said, I can't give these guys enough credit. I took my dog in for her initial visit and then scheduled a teeth cleaning along with a couple teeth pulled. They listened to my concerns and I could tell they truly cared. And on the day of the surgery, they even called me as soon as Nala was done to let me know things went smoothly. (And I was a total wreck) because it was the first time in 6 years my dog has had to stay at the vets.
Shane Bradley
15 Aug 2016
REPORT
Everyone is very friendly and helpful. They have helped us out in times where others wouldn't . They are true animal lovers not just a business. Ana Bradley :)
Kayla Klassen
12 Aug 2016
REPORT
We love coming to Hearthwood! You guys always take such great care with our animals. The entire staff is great but we especially love tech Jen and Sue at the front. Dr. Pittman is really great and sup...
We love coming to Hearthwood! You guys always take such great care with our animals. The entire staff is great but we especially love tech Jen and Sue at the front. Dr. Pittman is really great and super patient with our chihuahua who is very timid and sometimes hard to deal with at the vet. We see Dr. Memenis as well! Thank you all!
Leanne Fisher
21 Jul 2016
REPORT
The staff was amazing in how they treated my cat sweet silly kitty and me
Bruce Ball
29 Jun 2016
REPORT
We have taken our dog Max to this vet for 8 years. They are then nicest most caring people. I think you really need to go there to see for yourself. We moved from Vancouver to Florida and they have he...
We have taken our dog Max to this vet for 8 years. They are then nicest most caring people. I think you really need to go there to see for yourself. We moved from Vancouver to Florida and they have helped us with medication and have been there for our little buddy Max.
Fran Appelt
20 May 2016
REPORT
My friend recommended them, been twice now and am impressed. I will go there every time my dog needs care.
Jana H
9 May 2016
REPORT
Dr. Kopman is great, he is compassionate and kind! I love his assistant..she is so nice and friendly. Great staff! Definetely recommend :)
Erika M.
29 Apr 2016
REPORT
Clean facility, friendly staff, and very reasonable prices for service. I will admit that some of the reviews I had read were mixed but they were able to get my cat in very quickly and were very nice ...
Clean facility, friendly staff, and very reasonable prices for service. I will admit that some of the reviews I had read were mixed but they were able to get my cat in very quickly and were very nice on the phone and just as nice when we arrived.. I feel like there is a genuine concern and care for my pets at Hearthwood. I have been going here for a year now and would definitely recommend them to others.
Mike Casler
6 Apr 2016
REPORT
We had to put our pug to sleep the vets were very helpful and full of compassion.
C L.
22 Dec 2015
REPORT
Dr. Kopman is truly the best doctor around for your pet. He is so friendly and really cares about his job and your animal. The whole place treats you well. This is the best vet around and would recomm...
Dr. Kopman is truly the best doctor around for your pet. He is so friendly and really cares about his job and your animal. The whole place treats you well. This is the best vet around and would recommend it to anyone that has a pet.
Kristin Crabtree
4 Dec 2015
REPORT
I love this clinic! Dr. Pittman is one of the best veterinarians I have dealt with...good diagnostic approach...animals naturally love her, even my shy dog and cat warm up to her fast..she takes the ...
I love this clinic! Dr. Pittman is one of the best veterinarians I have dealt with...good diagnostic approach...animals naturally love her, even my shy dog and cat warm up to her fast..she takes the time to listen to neurotic pet mom's (me). She is practical and is careful about what treatments, supplements and prescribed drugs are used.
Brianna T.
23 Nov 2015
REPORT
I have seen almost every vet in Vancouver, between taking my own pets, relatives and friends pets, and animals that I have fostered. There are quite a few really great vets here in Vancouver, but Dr. ...
I have seen almost every vet in Vancouver, between taking my own pets, relatives and friends pets, and animals that I have fostered. There are quite a few really great vets here in Vancouver, but Dr. Kopman truly stands apart. Now I will say that I originally met Dr. Kopman when I was working at Banfield, so I got to see him with tons of other people's pets and got to see what he was like behind the scenes. What sets his apart most is his love for animals and compassion for people. He takes the time to listen to your concerns, answer your questions, and I have never seen him scold anyone for not doing something that they should have been doing. I have seen him go above and beyond to help people out when it comes to making tough financial decisions, this doesn't mean he is going to pay your bills, this means that if there is test that can wait, a prescription that can be filled cheaper at a different pharmacy, or a cheaper option to try first, he will do it. What people don't always understand is that vets offer, and may even try and push, a variety of tests and preventative care for a pet, not because they are trying to steal your hard earned money, but because they care about your pet and want to make sure that they offer you every possible option to care for your pet. If your pet was throwing up and the vet gives them some anti nausea medication and didn't even offer other testing services, you would feel confident that your pet will be fine. The next day your pet is worse or possibly dies, and it turns out your pet had something wrong that could have easily been diagnosed by a fecal, blood work, or an x-ray and could have been saved if diagnosed earlier, you would be really upset! What I LOVE about Dr. Kopman is that he will do things step by step, or all at once if he really believes it is that serious. He is generally always willing to take a conservative approach, and if he is really pushing some extra tests I know that it's serious. Cost, because I know that that is important to most of us. Hearthwood isn't the cheapest place in town, but you will spend less here than compared to Banfield, Companion, and many others. Banfield may have less expensive office calls, but they will make it up by over charging for other services, trust me I used to work for them. I almost forgot to mention! Dr. Kopman offers his time and services to a local cat rescue called Furry Friends. He is a busy man, but still takes the time to see the facility, offer assistance when needed, and gives them medication for the same cost as he pays. I will never take my pets anywhere else and I can't sing their praises enough. Thank you Sam, we appreciate you so much!
Mai Mai G.
29 Sep 2015
REPORT
This is the first time I came here. I took my cat in, unfortunately I ended up putting her to sleep because of a liver illness. The vet doctor/staff was very helpful and patience. They even cleaned ou...
This is the first time I came here. I took my cat in, unfortunately I ended up putting her to sleep because of a liver illness. The vet doctor/staff was very helpful and patience. They even cleaned out my cage when my cat had a little accident in it. I would come here again, bonus, its pretty close to where I live.
Paul E.
16 Jul 2015
REPORT
Recently I've had some stomach issues with my dog. We have been coming to this vet for quite sometime. Basic shots and checkups seemed to go ok. I brought my schnauzer in twice in a month for bloody d...
Recently I've had some stomach issues with my dog. We have been coming to this vet for quite sometime. Basic shots and checkups seemed to go ok. I brought my schnauzer in twice in a month for bloody diarrhea which really frightened us. They did two blood tests and two basic exams which were NOT cheap ($284 this last time). They didn't really have any advise or solution that one couldn't have read on the Internet. We left feeling more confused than before we went. Like "did that just happen?!" They totally took our money and didn't do a damn thing. We will be looking for another vet at this point rather than pay the $700 they quoted us for the next blood tests and exam for allergies. Thanks but no thanks.
Javan L.
1 Jul 2015
REPORT
We just moved here from California, and we have three pets- a kitten we rescued here in Vancouver, a four month old puppy and a four year old dog. So far we've tried Vetco and VCA -both were very busi...
We just moved here from California, and we have three pets- a kitten we rescued here in Vancouver, a four month old puppy and a four year old dog. So far we've tried Vetco and VCA -both were very business-y and pushing products at us. This place was the exact opposite! The vet Amy was so good with our puppy, she is super knowledgeable, and gave us so much time and attention. All of the staff there were awesome actually. We showed up right on time for our appointment and we didn't have to wait at all! Very affordable, we'd recommend this place to anyone who loves their pet!
C M.
29 May 2015
REPORT
We've taken our animals to Hearthwood for a number of years - when it was owned by Dr. Pruitt and later, with Dr. Kopman. While we have trust in Dr. Kopman, we've found that there seems to be a 'revo...
We've taken our animals to Hearthwood for a number of years - when it was owned by Dr. Pruitt and later, with Dr. Kopman. While we have trust in Dr. Kopman, we've found that there seems to be a 'revolving door' of techs and assistant vets. We never know which vet will be seeing our animals. Other than Dr. Kopman, the assistant vets are usually uninformed about our pet's condition (they don't seem to know the pet's chart / medical history). Just recently, we took our dog in for her immunizations and the tech insisted on performing (and charging) for a wellness exam, even though the dog had just recently visited an emergency vet clinic and had a wellness exam, including extensive labs, performed there 2 weeks before. The wellness exam information had been forwarded to Hearthwood, but they refused to acknowledge the medical report from the other vet. The tech was more concerned with charging the additional $65 for the unnecessary exam rather than in ensuring that our dog received her immunizations. We're sorry to leave Dr. Kopman, but will be looking for another local vet.
Jessica Aldrich
5 Feb 2015
REPORT
Edited on Feb 5 2015:
I just wanted to update this after being with them for a year. Our kitty is a senior cat and has developed two chronic diseases in the time we have had her, which means we have b...
Edited on Feb 5 2015:
I just wanted to update this after being with them for a year. Our kitty is a senior cat and has developed two chronic diseases in the time we have had her, which means we have been frequent fliers at the vet! I still stand by my initial review, and would like to add how wonderfully my family and my pet have been treated by the staff, nurses and doctors here. I have a toddler who is very "sprited" who usually has to attend appointments with me and they are so incredibly patient and gracious with us. My kitty has received quality, compassionate care from them always. I would 100% recommend this clinic to anyone in search of a vet!
Initial review:
We just had our first appointment with out first pet with Hearthwood today. They are great! The receptionists up front were kind. I felt the doctor really spent time examining our kitty, and explained everything very clearly. The price for the exam was super-reasonable. I am really pleased to find such a great vet so close to my home!
Edit - I also wanted to include the place was very clean! So important!!!
Alice M.
11 Sep 2014
REPORT
I took my cat Trixi to this vet today. They are excellent. Very pleased with staff & Dr. She had a upper respiratory infection, a first for me. They offer a Senior discount which is always helpful :) ...
I took my cat Trixi to this vet today. They are excellent. Very pleased with staff & Dr. She had a upper respiratory infection, a first for me. They offer a Senior discount which is always helpful :) A happy, competent office & Vet.
Trisha Seifert
4 Aug 2014
REPORT
We have been with Hearthwood Dog and Cat since 1999 when we moved here and have been nothing but delighted with the service, quality and caring staff. We have two dogs and had two cats. We had to sa...
We have been with Hearthwood Dog and Cat since 1999 when we moved here and have been nothing but delighted with the service, quality and caring staff. We have two dogs and had two cats. We had to say goodbye to our 17 year old kitty in May and we were treated with such kindness and compassion on that sad day. They are as great with people as they are with pets.
CEB B
19 Mar 2014
REPORT
After moving to Vancouver, it no longer made sense for me to drive out to Beaverton to take my Husky mix to the vet; I needed to find a local option to get a checkup and have her vaccinations updated....
After moving to Vancouver, it no longer made sense for me to drive out to Beaverton to take my Husky mix to the vet; I needed to find a local option to get a checkup and have her vaccinations updated. I selected Hearthwood Dog & Cat Clinic after doing some online research (including Google and Yelp reviews) and because they are a reasonable driving distance.
What I liked: The staff was very friendly, welcoming and seemed to show genuine interest in my dog. Within five minutes of checking in we were taken to an exam room. From the time that we arrived until the time that we left was no more than 25 minutes. They didn't keep us waiting nor did I feel that they rushed through. I feel like their prices were very affordable and I didn't feel pressured to pay for additional services. For example, it's been years since she had her teeth professionally cleaned. But the vet (Sandra) pointed out that she had some mild tartar buildup but that the overall condition of her teeth were great and didn't push for her to get a cleaning.
One thing I didn't like: The location next to Mill Plain. My dog is very nervous by nature. I adopted her at around the age of 3 and had a hard time socializing her. She still doesn't get along with other animals and random things scare her: loud noises, ceiling fans, balloons, etc. When something scares her, she's been known to bolt and no amount of training over the years has been able to teach her to return to me when called if she's in one of her panicked states. She's also been known to be able to back out of harnesses and collars with enough struggling. Hearthwood's building is roughly 15 feet from Mill Plain Blvd. There's a lot of traffic. One of the activities that scares my dog is walking into buildings that smell like shelters, groomers, and vets. She walked on leash just fine right up to the front door... and then slammed on the brakes and started backing up. I had to carry my 70 lbs. dog inside because I was worried that if she struggled hard enough against the leash, she'd be able to pull out of her harness (she's done it many times). Just keep that in mind if your dog is anything like mine.
Christopher Holmes
14 Mar 2014
REPORT
Because it is their policy, Hearthwood forces you to get a wellness check for your pet even though the card you get in the mail only mentions a shot. I argued the point and said "but it's my cat and ...
Because it is their policy, Hearthwood forces you to get a wellness check for your pet even though the card you get in the mail only mentions a shot. I argued the point and said "but it's my cat and my bank account..I only want the shot." It is "our policy ". Time to contact the attorney general to see if this is some sort if entrapment and/or trickery designed, of course, to pad their own bank accounts.
Melissa Walton Hendricks
16 Oct 2013
REPORT
I've lived in the Portland area for several years, and have lived in Vancouver for just over a year. When I moved up here I was nervous taking my dog to a new vet, but I am so glad that I found Hearth...
I've lived in the Portland area for several years, and have lived in Vancouver for just over a year. When I moved up here I was nervous taking my dog to a new vet, but I am so glad that I found Hearthwood Dog & Cat Clinic. I have met with each of the different doctors here, and they (as well as all of the support staff) really care about my dog. When we added a kitten to our family he got the same attention and quality care that our dog has received. They are also very reasonably priced, and I have never once felt pressured to spend money there. I've had my dog for 4 years, and we've lived in 4 states, and visited 5 vets since I got him. This one is BY FAR the best. I could not be happier.
Shirley A.
4 Sep 2013
REPORT
I have been taking my pets to HDACC for 14 years. They are kind, compassionate and knowledgeable. They cared for my two shelties all the way to the end. My silky terrier is a grumpy little guy and the...
I have been taking my pets to HDACC for 14 years. They are kind, compassionate and knowledgeable. They cared for my two shelties all the way to the end. My silky terrier is a grumpy little guy and they are very good with him. It is a small clinic but a good one. :)
Mary S.
16 Jul 2013
REPORT
I agree the price is fair, but this place is very small and smelled awful. It did not feel clean and none of the rooms looked well taken care of. I went here based on the good reviews by other people ...
I agree the price is fair, but this place is very small and smelled awful. It did not feel clean and none of the rooms looked well taken care of. I went here based on the good reviews by other people but would not return.
Gabey R.
10 Feb 2012
REPORT
Sam Kopman is a wonderful vet. I have two cats, and one of them has IBD, diabetes, pancreatitis, and asthma. Plus, she's a diva extraordinaire on top of it, so saying she can be a little fractious t...
Sam Kopman is a wonderful vet. I have two cats, and one of them has IBD, diabetes, pancreatitis, and asthma. Plus, she's a diva extraordinaire on top of it, so saying she can be a little fractious to work with is an understatement. I'm no slacker when it comes to caring for my animals, and I do my own research as to what treatments might be worthwhile -- this hasn't always gone over well with a lot of vets, as my experience has mostly been that they'd rather I shut the hell up and mutely do what they say -- not always, but out of the gazillion we've seen in the past, only two of them haven't had that egocentric vet attitude to some degree (you know what I mean if you've experienced it -- ack!). Sam is compassionate, smart, and treats me like I have a brain -- and is completely lacking in snotty vet 'tude. The clinic is clean, the prices are more than reasonable, the staff is fantastic (shout outs to Sue, Stephanie, and Jennifer). Phone calls will be returned, emergencies will be dealt with ASAP, treatment plans will be explained, and research will be done to find the best possible options for your animal's good health. You absolutely cannot go wrong with Hearthwood Dog and Cat Clnic.
Meghan M.
21 Nov 2011
REPORT
I have been using Hearthwood Dog and Cat Clinic since I moved to Vancouver from the midwest 2 years ago. They take excellent care of my pets (2 cats and a small dog) and were willing to work us in wh...
I have been using Hearthwood Dog and Cat Clinic since I moved to Vancouver from the midwest 2 years ago. They take excellent care of my pets (2 cats and a small dog) and were willing to work us in when my dog was sick and I was new in town. They are very reasonably priced, more than willing to fax me new copies of shot records that I keep misplacing, and very personable. It's not the brightest or newest facility, but it is clean and the staff are friendly with me and the beasts.
Mj B.
29 Jul 2011
REPORT
We have taken our dogs to Hearthwood for years and highly recommend their services. Everyone that works there is wonderful and the doctors are very knowledgeable. When our beloved Roxy came down wit...
We have taken our dogs to Hearthwood for years and highly recommend their services. Everyone that works there is wonderful and the doctors are very knowledgeable. When our beloved Roxy came down with cancer they were with us every step of the way. When it came time to put her down their staff went above and beyond to make the process as comfortable as possible for both Roxy and us. I can't imagine going anywhere else!
Lisa S.
11 Jul 2010
REPORT
I live in Portland and take my cat here to this clinic in Vancouver, because they have the exact same services and they are about half the price of Portland vets. I don't know why Portland is so much...
I live in Portland and take my cat here to this clinic in Vancouver, because they have the exact same services and they are about half the price of Portland vets. I don't know why Portland is so much more expensive for basic vet services. I'm not talking about surgery here....just basic stuff like a blood panel, which is around $250 here in P-town, and about $120 up there in the Couve.It's a no-brainer.
Kyle K.
9 Aug 2009
REPORT
Wow Dr. Kopman is awesome! My Cinnamon is under his care. He is so knowledgeable I completely trust his judgement. Highly Recommend!!!
Lisa H.
27 Apr 2009
REPORT
I went to this facility for the first time today with my cat. They were friendly and down to earth. And definitely reasonably priced. I found the vet very straight forward and knowledgeable and I w...
I went to this facility for the first time today with my cat. They were friendly and down to earth. And definitely reasonably priced. I found the vet very straight forward and knowledgeable and I would totally recommend going here! I will most certainly be returning!
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(360) 892-1440
14516 Southeast Mill Plain Boulevard
Vancouver Washington 98684
Business Hours
Monday
Mon
08:00AM-17:30PM
Tuesday
Tue
08:00AM-17:30PM
Wednesday
Wed
08:00AM-17:30PM
Thursday
Thu
08:00AM-17:30PM
Friday
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08:00AM-17:30PM
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Hearthwood Dog and Cat Clinic
Vancouver, Washington
14516 Southeast Mill Plain Boulevard
Vancouver Washington 98684
Business Hours
Monday
08:00AM-17:30PM
Tuesday
08:00AM-17:30PM
Wednesday
08:00AM-17:30PM
Thursday
08:00AM-17:30PM
Friday
08:00AM-17:30PM
Saturday
08:00AM-12:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Kristin
4 Apr 2023
After 6 years of going to this clinic with all of my pets and after spending almost 14 THOUSAND dollars at this clinic in those 6 years the Chief of Staff Kopman has decided that he is "not comfortabl...
After 6 years of going to this clinic with all of my pets and after spending almost 14 THOUSAND dollars at this clinic in those 6 years the Chief of Staff Kopman has decided that he is "not comfortable" performing the neuter surgery on my new puppy.
Background story: 2.5 years ago he performed the spay on my 6 month old Pekingese and it did not go well, in my opinion. I've had 10+ pets over the past 30 years and some do better than others but this little girl was in a lot of pain post-surgery. Keep in mind that this was during the height of the pandemic so I could not get her into any ER to try to reduce her pain or get another opinion and trying to get an appointment back with this clinic was difficult as well. The pandemic and severe vet shortage only added to the stress of this surgery.
That said, they did squeeze me in and I returned to the clinic several times questioning why she was in so much pain and why she had so much discharge and pleaded with them to help her. I asked for a different doctor so I could obtain a second opinion and this, from what I can determine, is where Kopman's ego took a hit as I was told by the office manager Renee that he had written notes in my file that I had "trust issues". So, from what I can tell, if you question this guy's work he's going to notate your file and then refuse to perform any other surgery on any of your other pets!! I mentioned above that he's the Chief of Staff so, according to office manager Renee, NOT ONLY will HE not perform any surgery but neither will he allow any of the other vets to do so.
I will NOT feel bad about advocating for my pet! Her experience was nothing like any of the other 10+ pets (both dogs and cats) that I have had and have been spayed/neutered so of course I'm going to question his work! SHE WAS IN PAIN!
I'd like to point out that I new nothing about these notes for the entire 2.5 years after that surgery where they CONTINUED TO TAKE MY MONEY for everything else! I only learned about those notes 2 weeks ago when I tried to schedule my new puppy for his neuter.
And, after 7 YEARS of my loyalty and patronage AND after taking almost 14 THOUSAND DOLLARS from me, Kopman didn't even have the decency nor the guts to call me HIMSELF and tell me this information. He had office manager Renee do it instead.
SHAME ON YOU KOPMAN AND SHAME ON YOU HEARTHWOOD!
For those of you reading this, if you want to place yourself in a situation where you are not allowed to question the chief of staff's work then go ahead and keep giving this clinic your money. For those of you who refuse to let vet egos get in the way of advocating for your pets then I recommend you go someplace else.
Sherry Frahm
15 Jul 2018
Hearthwood vets and asst.'s are wonderful and are a blessing to anyone that is fortunate enough to have them for their fur babies ! We our family have been going to the for 37 yrs !! They are so lovin...
Hearthwood vets and asst.'s are wonderful and are a blessing to anyone that is fortunate enough to have them for their fur babies ! We our family have been going to the for 37 yrs !! They are so loving and caring towards their pts , your fur babies are truly treated as if they were their own ! We took our GS to another clinic when we first got her at 8wks OMG what a mistake that was , we almost lost her !! We went directly back to the with our tails between our legs to say it middle Lee !! Thank God cause they saved her ,she was a very sick little girl ! She now just turned 4 in June & is 80 lbs and beautiful !! We have sent many of our friends to them and they are very happy and their babies are just as healthy !! So don't hesitate to take your babies there , you will be too thankful you did !!! Wonderful doctors and staff !!🤗🤗🤗🤗
Jason Reimer
7 Jul 2018
Best vets in the Vancouver area! They really care about your pet and are extremely knowledgeable and professional. Love these guys!
stmarypaul
19 Jun 2018
I've been with this group of wonderful people for 12 years. They have seen my puppies thru to senior years, done everything from nail clips, to physicals, to operations that have saved the life of mor...
I've been with this group of wonderful people for 12 years. They have seen my puppies thru to senior years, done everything from nail clips, to physicals, to operations that have saved the life of more than 1 of my dogs. They are kind, compassionate and good at what they do and I highly recommend them.
Whitney Wyatt
19 Jun 2018
This was my first time taking my newly adopted fur child to Heartwood dog & cat clinic. I went here growing up with our family pets but this was my first time going alone. The vet staff were fantasti...
This was my first time taking my newly adopted fur child to Heartwood dog & cat clinic. I went here growing up with our family pets but this was my first time going alone. The vet staff were fantastic. They talked to my cat and gave him snuggles. My cat turned down the cheese whiz! Imagine that. :) very pleasant experience. The vet was kind, thorough and respectful. Clear on instructions. A safe place for both my pet and myself.
Karina R
16 Jun 2018
I looked up the reviews and initially felt comfortable coming in, as there are a lot of great reviews. My mind has changed.
I took my cat in. Was told the rabies shot was mandatory, and it was $27, ...
I looked up the reviews and initially felt comfortable coming in, as there are a lot of great reviews. My mind has changed.
I took my cat in. Was told the rabies shot was mandatory, and it was $27, I understood and agreed. This estimate was wrong, it was more. I’m sure they are sorry for the “wrong estimate”. I feel like everyone should be in the know of prices at the office.
Long story short: they did a procedure he ended up not needing, furthermore the doctor had no idea what was wrong with my cat.
I really didn’t appreciate how I was debriefed. It wasn’t by the doctor, but by the nurse while I was paying to leave in the front office. I had questions that couldn’t be answered by the nurse, so I then requested to talk to the doctor. She came out.
I asked if there was anything she could at least suggest was wrong with my cat, there wasn’t. She offered me to purchase another kit or bring in samples later. She had never heard of the issue I was having.
To summarize, my problems are: I was charged $115 for a procedure my cat didn’t need and to be told, “I don’t know what’s wrong with your cat.” I was misquoted. I didn’t appreciate being debriefed by someone who couldn’t answer questions in the lobby as I’m on my way out the door. I didn’t appreciate paying for a procedure my cat didn’t need. I didn’t appreciate being misquoted a dollar amount.
I still don’t know what is wrong with my cat. At the very least, I could have been told: “If this problem persists, please bring him in and we will check him again since we couldn’t find the problem this time,” or “let us do some blood work and see if that’s normal.” But nope, nothing was offered or suggested and I had to ask more than a few times of any possibilities. I guess I have to go to another vet.
I won’t be back.
Bruce Lyons
8 May 2018
Very compassionate and knowledgeable. Have used their services for years. Would never consider taking our animals anywhere else.
eduardo rodriguez
12 Apr 2018
Awesome place !! I love all the workers and they handled my dog very well. I would recommend this place !!
Carolyn Wilson
3 Feb 2018
Very caring. Sensitive to financial situation s.
marina gonzales
10 Jan 2018
We have gone to Heartwood for over 20 years now with two different dogs. They are very professional and caring. All the staff and Veterinarians have always been very sweet and genuine. Near the end be...
We have gone to Heartwood for over 20 years now with two different dogs. They are very professional and caring. All the staff and Veterinarians have always been very sweet and genuine. Near the end before our first dog passed away from old age, the doctors took their time examining her and gave us a lot of advice and different options. I never felt rushed or uninformed. We have also had a few emergency accidents in the past to which they were always able to get her in the same day, usually within an hour or two. I have recommended Heartwood to friends who have had negative experiences with other Veterinarian facilities.
Please keep doing you!
Chasity Gates
23 Dec 2017
All of the staff at hearthwood Animal Clinic are very friendly and helpful and try their best to make not only the owners of their pets feel more comfortable, but the pets as well. I plan to take my p...
All of the staff at hearthwood Animal Clinic are very friendly and helpful and try their best to make not only the owners of their pets feel more comfortable, but the pets as well. I plan to take my pets here from now on and I recommend this veterinarian location to anyone who is looking for someplace to take their pet for check-ups, etc. Very awesome staff.
Jeanette Moszeter
14 Oct 2017
We have been taking our beagle boys to this clinic for the last 20 years. Over the years there have been changes in staff, but all personnel have been cheerful and helpful. Dr. Kopman is a favorite wi...
We have been taking our beagle boys to this clinic for the last 20 years. Over the years there have been changes in staff, but all personnel have been cheerful and helpful. Dr. Kopman is a favorite with our boys. You can tell when an animal has confidence in his care provider. We love the fact that the clinic sends out reminders of upcoming appointments and of overdue shots. With multiple animals, it is difficult to remember who needs what. The prices are fair, and let's face it, good healthcare is not cheap. We highly recommend this clinic.
Jennifer S.
4 Aug 2017
Hearthwood has been a wonderful vet for our dog, Ernie. We started seeing them when we moved to Vancouver from Portland about six months ago. Ernie was a 15-year-old Yorkie mix with a heart murmur and...
Hearthwood has been a wonderful vet for our dog, Ernie. We started seeing them when we moved to Vancouver from Portland about six months ago. Ernie was a 15-year-old Yorkie mix with a heart murmur and congestive heart failure. He coughed a lot due to his condition. The staff at Hearthwood kept up with how the medications we had him on were working, calling to get updates and making sure the dosages were right. Last week, he woke up struggling to breathe and refusing food (he ALWAYS ate). We took him in and were told the devastating news that his heart condition had advanced to the point where there was nothing more we could do for him. Dr. Sandra Memenis was compassionate, gentle, and empathetic as we said goodbye to our best friend. She was genuine and I truly believe she cares for each client, human and animal alike. The service cost was very reasonable and they even sent us home with a tasteful paw print of our dog with for no extra charge. Then, yesterday, we received a condolences card in the mail from the staff of the hospital, each signing their name, with a personalized note about Ernie from Dr. Memenis herself. I couldn't ask for a better experience during a very difficult time. The staff cares, the expense is reasonable, and the animals are well taken care of. Thank you, Hearthwood, for helping to ensure our dog's last moments were calm and full of love.
Jerry R.
29 Jun 2017
This is a VERY SPECIAL place for those that want personal caring and concern for your 4 legged family members. They have in the past and still go over and above the call of duty to make sure that EVER...
This is a VERY SPECIAL place for those that want personal caring and concern for your 4 legged family members. They have in the past and still go over and above the call of duty to make sure that EVERYTHING is covered, all questions answered and yes, they ALL listen when you ask questions. Everyone in this place knows how to treat their 2 and 4 legged guest with love and compassion.They won me over and they will you too, especially if you want one on one care, no rushing, and no corporate upselling of stuff you don't need or can't afford.I hope anyone looking for a personal, caring & knowledgeable clinic, will come here and know their pet WILL be cared for, not run through and then get a bill.Jerry
Mike Bolle
30 Mar 2017
The veterinarians and staff took great care of my dog hear his entire life from puppy till when I had to put him sleep...They are very kind and compassionate!
Susan Lehr
13 Feb 2017
Love this team! All of the vets and assistants are wonderful with our cats and dogs. Informative. Compassionate. And reasonable. Have been going there for over 20 years!
Nicole S.
15 Dec 2016
Dr Sandra Memenis is one of the best vets I've seen. Great "bedside" manner. I came here while passing through town to get a health certificate. Friendly staff too! Highly recommended
nicole l.
24 Nov 2016
Very friendly, clean, helpful. They made my kitty Oliver feel very comfortable and safe. I felt like they genuinely cared about my cat and what I needed to know too.
Thamara Sexton
2 Nov 2016
I love them. They are always respectful and treat us like family. I like the fact that they treat my daughter and her dog amazing.
Haris Akhtar
19 Sep 2016
Everybody here absolutely loves taking care of animals. I can tell by the way they treat me, my pets, and all the clients that are in the waiting room anytime we visit. I would highly recommend Hearth...
Everybody here absolutely loves taking care of animals. I can tell by the way they treat me, my pets, and all the clients that are in the waiting room anytime we visit. I would highly recommend Hearthwood to anyone looking for a good quality veterinarian in the area.
Jamie Bunnell
5 Sep 2016
Have can't to this clinic for several years! As long as I can remember and I'm 37. I always entrust my family to them...
Krista Buck
2 Sep 2016
I had my dog Nala go here after realizing how expensive the place I went before was.... that being said, I can't give these guys enough credit. I took my dog in for her initial visit and then schedule...
I had my dog Nala go here after realizing how expensive the place I went before was.... that being said, I can't give these guys enough credit. I took my dog in for her initial visit and then scheduled a teeth cleaning along with a couple teeth pulled. They listened to my concerns and I could tell they truly cared. And on the day of the surgery, they even called me as soon as Nala was done to let me know things went smoothly. (And I was a total wreck) because it was the first time in 6 years my dog has had to stay at the vets.
Shane Bradley
15 Aug 2016
Everyone is very friendly and helpful. They have helped us out in times where others wouldn't . They are true animal lovers not just a business. Ana Bradley :)
Kayla Klassen
12 Aug 2016
We love coming to Hearthwood! You guys always take such great care with our animals. The entire staff is great but we especially love tech Jen and Sue at the front. Dr. Pittman is really great and sup...
We love coming to Hearthwood! You guys always take such great care with our animals. The entire staff is great but we especially love tech Jen and Sue at the front. Dr. Pittman is really great and super patient with our chihuahua who is very timid and sometimes hard to deal with at the vet. We see Dr. Memenis as well! Thank you all!
Leanne Fisher
21 Jul 2016
The staff was amazing in how they treated my cat sweet silly kitty and me
Bruce Ball
29 Jun 2016
We have taken our dog Max to this vet for 8 years. They are then nicest most caring people. I think you really need to go there to see for yourself. We moved from Vancouver to Florida and they have he...
We have taken our dog Max to this vet for 8 years. They are then nicest most caring people. I think you really need to go there to see for yourself. We moved from Vancouver to Florida and they have helped us with medication and have been there for our little buddy Max.
Fran Appelt
20 May 2016
My friend recommended them, been twice now and am impressed. I will go there every time my dog needs care.
Jana H
9 May 2016
Dr. Kopman is great, he is compassionate and kind! I love his assistant..she is so nice and friendly. Great staff! Definetely recommend :)
Erika M.
29 Apr 2016
Clean facility, friendly staff, and very reasonable prices for service. I will admit that some of the reviews I had read were mixed but they were able to get my cat in very quickly and were very nice ...
Clean facility, friendly staff, and very reasonable prices for service. I will admit that some of the reviews I had read were mixed but they were able to get my cat in very quickly and were very nice on the phone and just as nice when we arrived.. I feel like there is a genuine concern and care for my pets at Hearthwood. I have been going here for a year now and would definitely recommend them to others.
Mike Casler
6 Apr 2016
We had to put our pug to sleep the vets were very helpful and full of compassion.
C L.
22 Dec 2015
Dr. Kopman is truly the best doctor around for your pet. He is so friendly and really cares about his job and your animal. The whole place treats you well. This is the best vet around and would recomm...
Dr. Kopman is truly the best doctor around for your pet. He is so friendly and really cares about his job and your animal. The whole place treats you well. This is the best vet around and would recommend it to anyone that has a pet.
Kristin Crabtree
4 Dec 2015
I love this clinic! Dr. Pittman is one of the best veterinarians I have dealt with...good diagnostic approach...animals naturally love her, even my shy dog and cat warm up to her fast..she takes the ...
I love this clinic! Dr. Pittman is one of the best veterinarians I have dealt with...good diagnostic approach...animals naturally love her, even my shy dog and cat warm up to her fast..she takes the time to listen to neurotic pet mom's (me). She is practical and is careful about what treatments, supplements and prescribed drugs are used.
Brianna T.
23 Nov 2015
I have seen almost every vet in Vancouver, between taking my own pets, relatives and friends pets, and animals that I have fostered. There are quite a few really great vets here in Vancouver, but Dr. ...
I have seen almost every vet in Vancouver, between taking my own pets, relatives and friends pets, and animals that I have fostered. There are quite a few really great vets here in Vancouver, but Dr. Kopman truly stands apart. Now I will say that I originally met Dr. Kopman when I was working at Banfield, so I got to see him with tons of other people's pets and got to see what he was like behind the scenes. What sets his apart most is his love for animals and compassion for people. He takes the time to listen to your concerns, answer your questions, and I have never seen him scold anyone for not doing something that they should have been doing. I have seen him go above and beyond to help people out when it comes to making tough financial decisions, this doesn't mean he is going to pay your bills, this means that if there is test that can wait, a prescription that can be filled cheaper at a different pharmacy, or a cheaper option to try first, he will do it. What people don't always understand is that vets offer, and may even try and push, a variety of tests and preventative care for a pet, not because they are trying to steal your hard earned money, but because they care about your pet and want to make sure that they offer you every possible option to care for your pet. If your pet was throwing up and the vet gives them some anti nausea medication and didn't even offer other testing services, you would feel confident that your pet will be fine. The next day your pet is worse or possibly dies, and it turns out your pet had something wrong that could have easily been diagnosed by a fecal, blood work, or an x-ray and could have been saved if diagnosed earlier, you would be really upset! What I LOVE about Dr. Kopman is that he will do things step by step, or all at once if he really believes it is that serious. He is generally always willing to take a conservative approach, and if he is really pushing some extra tests I know that it's serious. Cost, because I know that that is important to most of us. Hearthwood isn't the cheapest place in town, but you will spend less here than compared to Banfield, Companion, and many others. Banfield may have less expensive office calls, but they will make it up by over charging for other services, trust me I used to work for them. I almost forgot to mention! Dr. Kopman offers his time and services to a local cat rescue called Furry Friends. He is a busy man, but still takes the time to see the facility, offer assistance when needed, and gives them medication for the same cost as he pays. I will never take my pets anywhere else and I can't sing their praises enough. Thank you Sam, we appreciate you so much!
Mai Mai G.
29 Sep 2015
This is the first time I came here. I took my cat in, unfortunately I ended up putting her to sleep because of a liver illness. The vet doctor/staff was very helpful and patience. They even cleaned ou...
This is the first time I came here. I took my cat in, unfortunately I ended up putting her to sleep because of a liver illness. The vet doctor/staff was very helpful and patience. They even cleaned out my cage when my cat had a little accident in it. I would come here again, bonus, its pretty close to where I live.
Paul E.
16 Jul 2015
Recently I've had some stomach issues with my dog. We have been coming to this vet for quite sometime. Basic shots and checkups seemed to go ok. I brought my schnauzer in twice in a month for bloody d...
Recently I've had some stomach issues with my dog. We have been coming to this vet for quite sometime. Basic shots and checkups seemed to go ok. I brought my schnauzer in twice in a month for bloody diarrhea which really frightened us. They did two blood tests and two basic exams which were NOT cheap ($284 this last time). They didn't really have any advise or solution that one couldn't have read on the Internet. We left feeling more confused than before we went. Like "did that just happen?!" They totally took our money and didn't do a damn thing. We will be looking for another vet at this point rather than pay the $700 they quoted us for the next blood tests and exam for allergies. Thanks but no thanks.
Javan L.
1 Jul 2015
We just moved here from California, and we have three pets- a kitten we rescued here in Vancouver, a four month old puppy and a four year old dog. So far we've tried Vetco and VCA -both were very busi...
We just moved here from California, and we have three pets- a kitten we rescued here in Vancouver, a four month old puppy and a four year old dog. So far we've tried Vetco and VCA -both were very business-y and pushing products at us. This place was the exact opposite! The vet Amy was so good with our puppy, she is super knowledgeable, and gave us so much time and attention. All of the staff there were awesome actually. We showed up right on time for our appointment and we didn't have to wait at all! Very affordable, we'd recommend this place to anyone who loves their pet!
C M.
29 May 2015
We've taken our animals to Hearthwood for a number of years - when it was owned by Dr. Pruitt and later, with Dr. Kopman. While we have trust in Dr. Kopman, we've found that there seems to be a 'revo...
We've taken our animals to Hearthwood for a number of years - when it was owned by Dr. Pruitt and later, with Dr. Kopman. While we have trust in Dr. Kopman, we've found that there seems to be a 'revolving door' of techs and assistant vets. We never know which vet will be seeing our animals. Other than Dr. Kopman, the assistant vets are usually uninformed about our pet's condition (they don't seem to know the pet's chart / medical history). Just recently, we took our dog in for her immunizations and the tech insisted on performing (and charging) for a wellness exam, even though the dog had just recently visited an emergency vet clinic and had a wellness exam, including extensive labs, performed there 2 weeks before. The wellness exam information had been forwarded to Hearthwood, but they refused to acknowledge the medical report from the other vet. The tech was more concerned with charging the additional $65 for the unnecessary exam rather than in ensuring that our dog received her immunizations. We're sorry to leave Dr. Kopman, but will be looking for another local vet.
Jessica Aldrich
5 Feb 2015
Edited on Feb 5 2015:
I just wanted to update this after being with them for a year. Our kitty is a senior cat and has developed two chronic diseases in the time we have had her, which means we have b...
Edited on Feb 5 2015:
I just wanted to update this after being with them for a year. Our kitty is a senior cat and has developed two chronic diseases in the time we have had her, which means we have been frequent fliers at the vet! I still stand by my initial review, and would like to add how wonderfully my family and my pet have been treated by the staff, nurses and doctors here. I have a toddler who is very "sprited" who usually has to attend appointments with me and they are so incredibly patient and gracious with us. My kitty has received quality, compassionate care from them always. I would 100% recommend this clinic to anyone in search of a vet!
Initial review:
We just had our first appointment with out first pet with Hearthwood today. They are great! The receptionists up front were kind. I felt the doctor really spent time examining our kitty, and explained everything very clearly. The price for the exam was super-reasonable. I am really pleased to find such a great vet so close to my home!
Edit - I also wanted to include the place was very clean! So important!!!
Alice M.
11 Sep 2014
I took my cat Trixi to this vet today. They are excellent. Very pleased with staff & Dr. She had a upper respiratory infection, a first for me. They offer a Senior discount which is always helpful :) ...
I took my cat Trixi to this vet today. They are excellent. Very pleased with staff & Dr. She had a upper respiratory infection, a first for me. They offer a Senior discount which is always helpful :) A happy, competent office & Vet.
Trisha Seifert
4 Aug 2014
We have been with Hearthwood Dog and Cat since 1999 when we moved here and have been nothing but delighted with the service, quality and caring staff. We have two dogs and had two cats. We had to sa...
We have been with Hearthwood Dog and Cat since 1999 when we moved here and have been nothing but delighted with the service, quality and caring staff. We have two dogs and had two cats. We had to say goodbye to our 17 year old kitty in May and we were treated with such kindness and compassion on that sad day. They are as great with people as they are with pets.
CEB B
19 Mar 2014
After moving to Vancouver, it no longer made sense for me to drive out to Beaverton to take my Husky mix to the vet; I needed to find a local option to get a checkup and have her vaccinations updated....
After moving to Vancouver, it no longer made sense for me to drive out to Beaverton to take my Husky mix to the vet; I needed to find a local option to get a checkup and have her vaccinations updated. I selected Hearthwood Dog & Cat Clinic after doing some online research (including Google and Yelp reviews) and because they are a reasonable driving distance.
What I liked: The staff was very friendly, welcoming and seemed to show genuine interest in my dog. Within five minutes of checking in we were taken to an exam room. From the time that we arrived until the time that we left was no more than 25 minutes. They didn't keep us waiting nor did I feel that they rushed through. I feel like their prices were very affordable and I didn't feel pressured to pay for additional services. For example, it's been years since she had her teeth professionally cleaned. But the vet (Sandra) pointed out that she had some mild tartar buildup but that the overall condition of her teeth were great and didn't push for her to get a cleaning.
One thing I didn't like: The location next to Mill Plain. My dog is very nervous by nature. I adopted her at around the age of 3 and had a hard time socializing her. She still doesn't get along with other animals and random things scare her: loud noises, ceiling fans, balloons, etc. When something scares her, she's been known to bolt and no amount of training over the years has been able to teach her to return to me when called if she's in one of her panicked states. She's also been known to be able to back out of harnesses and collars with enough struggling. Hearthwood's building is roughly 15 feet from Mill Plain Blvd. There's a lot of traffic. One of the activities that scares my dog is walking into buildings that smell like shelters, groomers, and vets. She walked on leash just fine right up to the front door... and then slammed on the brakes and started backing up. I had to carry my 70 lbs. dog inside because I was worried that if she struggled hard enough against the leash, she'd be able to pull out of her harness (she's done it many times). Just keep that in mind if your dog is anything like mine.
Christopher Holmes
14 Mar 2014
Because it is their policy, Hearthwood forces you to get a wellness check for your pet even though the card you get in the mail only mentions a shot. I argued the point and said "but it's my cat and ...
Because it is their policy, Hearthwood forces you to get a wellness check for your pet even though the card you get in the mail only mentions a shot. I argued the point and said "but it's my cat and my bank account..I only want the shot." It is "our policy ". Time to contact the attorney general to see if this is some sort if entrapment and/or trickery designed, of course, to pad their own bank accounts.
Melissa Walton Hendricks
16 Oct 2013
I've lived in the Portland area for several years, and have lived in Vancouver for just over a year. When I moved up here I was nervous taking my dog to a new vet, but I am so glad that I found Hearth...
I've lived in the Portland area for several years, and have lived in Vancouver for just over a year. When I moved up here I was nervous taking my dog to a new vet, but I am so glad that I found Hearthwood Dog & Cat Clinic. I have met with each of the different doctors here, and they (as well as all of the support staff) really care about my dog. When we added a kitten to our family he got the same attention and quality care that our dog has received. They are also very reasonably priced, and I have never once felt pressured to spend money there. I've had my dog for 4 years, and we've lived in 4 states, and visited 5 vets since I got him. This one is BY FAR the best. I could not be happier.
Shirley A.
4 Sep 2013
I have been taking my pets to HDACC for 14 years. They are kind, compassionate and knowledgeable. They cared for my two shelties all the way to the end. My silky terrier is a grumpy little guy and the...
I have been taking my pets to HDACC for 14 years. They are kind, compassionate and knowledgeable. They cared for my two shelties all the way to the end. My silky terrier is a grumpy little guy and they are very good with him. It is a small clinic but a good one. :)
Mary S.
16 Jul 2013
I agree the price is fair, but this place is very small and smelled awful. It did not feel clean and none of the rooms looked well taken care of. I went here based on the good reviews by other people ...
I agree the price is fair, but this place is very small and smelled awful. It did not feel clean and none of the rooms looked well taken care of. I went here based on the good reviews by other people but would not return.
Gabey R.
10 Feb 2012
Sam Kopman is a wonderful vet. I have two cats, and one of them has IBD, diabetes, pancreatitis, and asthma. Plus, she's a diva extraordinaire on top of it, so saying she can be a little fractious t...
Sam Kopman is a wonderful vet. I have two cats, and one of them has IBD, diabetes, pancreatitis, and asthma. Plus, she's a diva extraordinaire on top of it, so saying she can be a little fractious to work with is an understatement. I'm no slacker when it comes to caring for my animals, and I do my own research as to what treatments might be worthwhile -- this hasn't always gone over well with a lot of vets, as my experience has mostly been that they'd rather I shut the hell up and mutely do what they say -- not always, but out of the gazillion we've seen in the past, only two of them haven't had that egocentric vet attitude to some degree (you know what I mean if you've experienced it -- ack!). Sam is compassionate, smart, and treats me like I have a brain -- and is completely lacking in snotty vet 'tude. The clinic is clean, the prices are more than reasonable, the staff is fantastic (shout outs to Sue, Stephanie, and Jennifer). Phone calls will be returned, emergencies will be dealt with ASAP, treatment plans will be explained, and research will be done to find the best possible options for your animal's good health. You absolutely cannot go wrong with Hearthwood Dog and Cat Clnic.
Meghan M.
21 Nov 2011
I have been using Hearthwood Dog and Cat Clinic since I moved to Vancouver from the midwest 2 years ago. They take excellent care of my pets (2 cats and a small dog) and were willing to work us in wh...
I have been using Hearthwood Dog and Cat Clinic since I moved to Vancouver from the midwest 2 years ago. They take excellent care of my pets (2 cats and a small dog) and were willing to work us in when my dog was sick and I was new in town. They are very reasonably priced, more than willing to fax me new copies of shot records that I keep misplacing, and very personable. It's not the brightest or newest facility, but it is clean and the staff are friendly with me and the beasts.
Mj B.
29 Jul 2011
We have taken our dogs to Hearthwood for years and highly recommend their services. Everyone that works there is wonderful and the doctors are very knowledgeable. When our beloved Roxy came down wit...
We have taken our dogs to Hearthwood for years and highly recommend their services. Everyone that works there is wonderful and the doctors are very knowledgeable. When our beloved Roxy came down with cancer they were with us every step of the way. When it came time to put her down their staff went above and beyond to make the process as comfortable as possible for both Roxy and us. I can't imagine going anywhere else!
Lisa S.
11 Jul 2010
I live in Portland and take my cat here to this clinic in Vancouver, because they have the exact same services and they are about half the price of Portland vets. I don't know why Portland is so much...
I live in Portland and take my cat here to this clinic in Vancouver, because they have the exact same services and they are about half the price of Portland vets. I don't know why Portland is so much more expensive for basic vet services. I'm not talking about surgery here....just basic stuff like a blood panel, which is around $250 here in P-town, and about $120 up there in the Couve.It's a no-brainer.
Kyle K.
9 Aug 2009
Wow Dr. Kopman is awesome! My Cinnamon is under his care. He is so knowledgeable I completely trust his judgement. Highly Recommend!!!
Lisa H.
27 Apr 2009
I went to this facility for the first time today with my cat. They were friendly and down to earth. And definitely reasonably priced. I found the vet very straight forward and knowledgeable and I w...
I went to this facility for the first time today with my cat. They were friendly and down to earth. And definitely reasonably priced. I found the vet very straight forward and knowledgeable and I would totally recommend going here! I will most certainly be returning!
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