Incredible care from well educated veterinarians. This vet helped save our itchy kitty after several years of misdiagnosis from other vets. They also saved my elderly cat (who another vet told us we definitely needed to put down) from euthanization over what turned out to be constipation ands a sprained back. This was months ago and he is still alive and kicking! I love this place, though the wait times (even with an appointment) are absurd. If that means I'm waiting for someone else like me to hear that their beloved pet isn't dying, but just needs cat or dog laxative, I'm more than happy to wait, though! Read Less

This place can get a little busy, but it is worth the wait. The staff is excellent and Dr. Snowden is the best veterinarian I have ever been to. Kind, knowledgeable, and always generous with his time. You can tell the people here love what they do, which is so important. Wish they had a bigger location, but they work hard to get everyone in and satisfied. Great place! Read Less

Usually busy but I love the vet here, he's so much better with my pets than any other. Going to the vet really stresses my kitties, but Dr. Snowden can put them sort of at ease (which is very impressive). Usually after they've had their temperature checked they want nothing to do with the doctor and hide under whatever they can, but they'll stay on the table for him. He strokes and calms them and they're more willing to let him check them out than they've been with vets in the past. Orchard's vet clinic's staff has grown in recent years but since they are so popular the lobby is always full, so expect a wait but know it's well worth it! Read Less

Best Vet Ever!! Dr. Steve was so nice and very helpful!! I am new to the area and I will say I found my vet!! Dr. Steve and the girls up front were so caring and kind, I didn’t have an appt but for not having one the wait to be seen and getting all the meds was a little over an hour and a half!! Thank you so much for everything!! My Little Man Buster had the best care ever!! ❤️ Read Less

After moving from the other side of the state, I was nervous about finding a new vet. We had built such a great relationship with our last vet, it was hard to imagine finding another that could match them right off the bat. But Orchards was Awesome!! The staff is super friendly and helpful. They worked with me to reschedule my appointment without any issues. The doctor was excellent with my furbaby, and the pricing was right! I'm so glad we chose Orchards as our new vet in Vancouver! Read Less

Fabulous care given always! Busy, Busy but the ladies in front take kindness and care for your animals. Also, Dr. Eric has been the only vet I trusted for the past 15 years (even when I moved to Salem, OR I drove all the way to get amazing care for a very ill cat). I have seeing a few of the other doctors there too; I can say I trust any one of the vet Doctors at Orchard Veterinary Clinic. Blessed to have tried this clinic so long ago. Thank you all for your dedicated practice for our pets we dearly love! Read Less

Neilan and his staff are the absolute best! Hands down. 10/10 would recommend! I brought my amped up pitbull in to discuss removing a couple of growths. I was so nervous that my dog would act aggressive and believe that he would have had Neilan not taken the extra time to soothe him. He got down to his level, let him smell everything, gave him treats and love. Its amazing to watch him work. My dog just got him from having the growths removed and I couldn't be more happy with the services that were provided. I am pretty sure he was given a nail trim too which is a BIG BONUS for this dog mama! The staff at this clinic are patient, kind and caring. Yes its busy, but clearly for a reason. Thank you Neilan for your compassion and care!! Read Less

As a club president of a Dog Breed specific club, I was contacted by a vet at the clinic who had a dog that had been brought in with a health problem that could be cured but the owners couldn’t manage the financial commitment to helping the dog. They chose to have the vet put the dog down. Long story made short, the dog has been saved and is receiving the help it needs thanks to the caring staff at Orchards Vet! They truly care about animals! Read Less

This is the clinic to bring your pet to. Orchards Veterinary clinic is very busy and very thorough. Their prices are reasonable and affordable. It’s best to have an appointment, wait times can be lengthy sometimes, because they do except walk-ins for those with emergencies. The doctors are very knowledgeable and loving with the animals. The front office is very busy! Don’t waste your time going somewhere else. Read Less

Orchards Veterinary Clinic has been taking care of my ""family since the 1980's. That's a LOT OF FAMILY and I can say without reservation, that their service, level of caring and expertise has only grown more and more through the years. I consider Orchards Veterinary Clinic to be the "GO TO" clinic based on my experience alone which has included many other clinics in the state. Their personal approaches, level of care and overall mission is the BEST bar none. Thank you to each and every one of their doctors, staff and "furry" office help. Read Less

Sorry, but walk ins really don't get seen until after pets with appointments, so probably better to show up at the end of the walk in times, unless you don't mind a 3 hour wait. Better to make an appointment even for something simple like just a vaccination. Staff was pleasant and polite, but 25 minutes just to pay and check out is too long. Read Less

I have to give a shout out to you all for taking my emergency. My dog would of never made it to my vet in time. Skylar was barely breathing and in distress that is why when I turned the corner and saw your vet office I had to try to get him help. You were super busy but still took time to talk to us and treat my dog. In my book that means the world to me as my pets are my family. Skylar is my best model for Wild Child Pet Fashions and on my cards as a pup. We are grateful that you saved his life today. Thank you all for helping my pet in need..... Read Less

Dr. Neilan and staff are are very nice. Although we did not have a hard diagnosis through them, the medications they prescribed for our kitty brought him back in two days to normal.  I got to spend a precious few weeks more with the best cat/pet I ever owned, but we lost our kitty after he relapsed.  We were referred to an ER vet and he was diagnosed with a cancer tumor. Although the surgery was successful, he did pass 5 hours after surgery. Read Less

Long lasting client of orchards clinic and will not be a returning customer as "Dr Steve" misdiagnosed a torn cruciate ligament. Steve performed one test, said my dog likely had a sprained knee and said if he was not better in 5 days to bring him back for an X Ray. I obtained a second and third opinion from vets who confirmed within minutes (and without X Ray) that my dog had a fully torn cruciate ligament. I was informed that an X Ray would NOT show a torn ligament. An X Ray would show a potential patella fracture, bone tumor and hip confirmation. My dog was positive for the sit, anterior drawer and pivot shift tests. "Dr Steve" misdiagnosed all three tests and recommended an item that would not help my dog and prolong his pain. If it were not for other great vets who were quickly able to diagnose the problem, my dog would only have three legs. Please do not take your loved animals to this clinic Read Less

I will preface this review by noting that I have been a loyal customer for 20+ years. This is my family vet. I have referred countless people to this clinic. Even after moving out-of-area, I still made the commute to see the vets at OCV. Most of the people there are wonderful and true animal lovers.Why only one star? My experiences have varied in quality, especially when they are in a rush as they are always very busy and often do not take the time to speak with you and make sure your questions are answered. They do not always take the time to explain things to you. This was not usually a problem, but after this last time, I will never step foot into their clinic again. I scheduled an exam/neuter consult for my young male dog. I told them that I also needed a rabies vaccine. I had already performed a 10-way DHPPL regimen at home. We checked in, I explained he needed rabies only, and volunteered the information about his at-home regimen so they could note it on his chart. We went in for the exam, talked to the doctor a little bit about the dog, he recommended we wait to neuter until 10 months. I tried to talk to the doctor about the vaccinations he was given, but he was more interested in asking my husband (who is an immigrant from Australia) questions about guns and culture in Australia. He gave my dog 2 shots. I wasn't entirely certain why he was given a second, and since I had thought I was pretty clear at the counter, I thought they might be using a 2-stage vaccine. I didn't ask the doctor, and I probably should have as he was much more friendly than the receptionist, Lisa. I did not, for any reason, need a 6-way booster. On getting to checkout, I saw I was charged for the DHPPL. Twenty-something dollars, no big deal. But my concern was that he was given a vaccine that he did not need. I asked the receptionist Lisa about it and she said that I had told her he needed it, which could have been a misunderstanding... I guess. Or she just wasn't paying enough attention to me when I told her what we needed. I feel I was justly upset. I did not yell, I was not irate. Had she apologized and conceded that she made a mistake or misunderstood, I would have paid for it and been on my way. However, Lisa insisted that I asked for the vaccine and she was not mistaken - as if I don't know my dog's vaccination history when I've administered each of his vaccines. No apology, no acceptance of personal responsibility. There is no excuse for that in my mind, as is shows poor character. When they are supposed to be caring for my animals, I cannot risk their well-being because listening to their customers is not in their company policy.I did not want to write this review, but then after I requested vet records and moved vets, I saw what they had written on the chart about me. There is a falsehood on the chart stating that the doctor had explained the Rabies and DHPPL vaccines to me - he did not. He was in conversation with my husband. At no time before, during, or after administering the vaccines did Dr. Snowden explain the vaccines being received. It also reads in my chart that I was irate and there was a misunderstanding - which is also a falsehood, as Lisa assured me that she had not misunderstood. While I was definitely upset, I was not irate, however the attitude that receptionist Lisa took with me, definitely did not help to diffuse the situation. Then to see what was written in the chart just to absolve themselves of liability is so incredibly dishonest that I can't stomach ever speaking to these people again.I have no idea how they won "Best of Clark County" unless the rest of the veterinary clinics around are run by the 3-stooges and a mad scientist. Read Less

Absolutely the best!  Took Tucker to see a doctor because he has been so sick. Found out he is diabetic. I am going to take a minute to Yelp this review. The lobby was absolutely packed, I was thinking this is either going to be bad or good. The lady behind the desk took our name, not much longer we were called to a room. Our dog was tested, he found diabetes, we were instructed on patient care for home, he answered all questions and quizzed me to make sure I understood! (I work as a CMA (AAMA) in Urgent Care) my health literacy is fairly high (although I know nothing about animal care). He didn't charge me an arm and leg, didn't try to sell me things not necessary. Absolutely the best vet visit we have ever had. The nurses and front office were on spot, quick and friendly! They had that lobby cleared out in seriously minutes, I wish our Urgent Care was so spot on. Excellent service, very reasonable price, quick, friendly. Definitely go here! Read Less

Won't be back. We scheduled our dogs for a first time visit had all records transferred from our old vet. And they confirmed they had them. When we got here they had to look for them. 8:30 appt. still waiting! Read Less

This place is top notch.  The staff is amazing all around.  They care about animals, and understand that their humans love them dearly!  I live in Portland so I only visit when my pets need dental work, but it definitely is worth the drive.  They provide excellent service while not robbing you blind.  It's truly a service to the animals because some people are not able to shell out thousands of dollars for care. I've taken my Italian Greyhound and senior cat for dentals with extractions and both time I was impressed with the reception area, and Dr. Eric.  He was down to earth and explained things patiently while the lobby was full with clients.  Thank you all for all that you do.  I've been recommending a lot of coworkers your way! Read Less

Our family has taken our pets to Orchards Veterinary Clinic since Dr. Eric was an assistant broom pusher there!  Recently we had a scheduled appointment and due to a long surgery our dog wasn't seen.  Because we had some other business we had to leave after we'd been there a while (we didn't have the time to wait for the doctor).Long story short, we let the Clinic know we were a bit miffed that we hadn't had our girl seen.  Well, the Clinic did us right and got our girl right in and gave us some "bonuses" (toe clippings) and an adjusted bill on that visit.  They made it clear that they valued our business and our pets and that is all we asked.  We trust Orchards Veterinary Clinic wholeheartedly to give our two beautiful dogs the best care available and to get great care and be respected as a customer is all we could want. Read Less

The staff at Orchards Veterinary Clinic are CONSISTENTLY, courteous, kind, caring and professional. They have helped support me for a few years now, with two of my beloved pets and I trust them. That is a very big deal when there are multiple challenges that need attention. Dr Neilan - you are amazing. Your attention to detail and your compassion, not to mention table-side manner never fail to impress me and Dr Steve - you are right up there with him. Very nice people who do a very nice job! Read Less

A 100lb chocolate lab?? Good lord what are you feeding that poor, obese thing? You realize that's animal abuse? I was a vet tech for 12 years, I wouldn't want to attempt to hold down a 100lb obese lab either, even if it was "only" barking and growling. It's about keeping everyone safe and not overstressing the animal. If it's something "as simple as a nail trim" then why don't you control your OWN animal and restrain him and trim the nails yourselves? I absolutely LOVE OVC they do such an amazing job with my pets, the staff is always so sweet and willing to help wherever they can. The girls up front always have a smile on their face, even though you know they are going through a lot of hard work and sometimes mean clients throughout the day. They doctors are knowledgeable and are only interested in finding the right answers, using only the necessary tests and not about taking all of your money. I will never take my pets anywhere else! Read Less

My mothers 3 cats were patients for years.  When she passed in October, I "inherited" them.  One of them was special needs, diabetic.  I took him to my vet in CA.  They explained they had NEVER seen a Dr. prescribe 7 units of insulin for a cat.  After several weeks of testing his glucose level and adjusting his diet it turns out he is NOT DIABETIC.  My Dr. stated that if it hadn't been for him being overweight, he would be dead.  What a shamed he missed out on so much of life due to a misdiagnoses. He is now active and loving life.  Don't be afraid to question a diagnoses, it is your right. Do your research either at the library or using the many resources of the internet. Read Less

Dr. Neilan and staff are awesome! I can see why you won Best of Clark County 2017. We brought in our cat Rugby as a walk in and didn't have to wait long at all. Everyone was nice, and Dr. Neilan kept us well informed throughout the tests we needed to have done. Although we're still trying to figure out the root case of Rugby's illness, he is already doing much better. I dont think you will find more reasonable prices anywhere either. We found Orchards after a very disheartening visit the night before to another very expensive vet that we could not afford. Tests alone were over $200 less at Orchards than quoted at the other place, and we had results in minutes. Thank you to everyone and Dr. Neilan for being so professional and helpful!! Read Less

This is nothing  short of a wonderful clinic. They are well loved by the community and have a large clientele so it's important to be patient with them, because they aren't just rushing animals in and out. They really care and take the time to ensure quality health services. From the front desk, to the vet techs, doctors and even on the phone, I've always had their support and concern for my cat. Thank you for being there from the beginning to her final end. Read Less

I've been taking my pets to The Orchards Veterinary Clinic for over 15 years. Although some of the faces have changed the quality of the care has always been exceptional. I especially appreciate they're practical approach; instead of ordering every test under the sun the doctors typically order tests in order to confirm or rule out the most likely explanation for any health issue your pet may be having. This helps to keep the cost down and the quality of the care up. Like most veterinary clinics, expected to have a wait when you arrive even if you have an appointment, it's worth it for the quality of the care that you receive. Read Less

Was about an hour and a half wait to get my moms dogs nails trimmed. Once she was back there she was done in less than 3 minutes. This rottweiler is a huge chicken and has to be dragged back there, they handled her perfectly and didn't even think they had her back there long enough to do anything. Came out and she wasn't even nervous. Highly recommend. Read Less

Dr Eric was the best. The obnoxious waits on the phone and in the lobby, even when you had an appointment, were worth it. If you can schedule your appointment for first thing in the morning, it helps but you will still end up waiting 15-20 minutes to see someone after checking in because they insist on rotating in walk-ins with the appointments. Their pricing is usually 15-20% less on most procedures than what we were quoted elsewhere, which made the other stuff less irritating. We used to get reminders for our dogs and cat's rabies shots, but I guess that their either too busy or that little bit of service has been eliminated. Its both frustrating and humiliating to take your dog somewhere to have a service done and have THEM tell you that your dog's rabies is expired, like you're some kind of deadbeat owner who doesn't vaccinate their dog. I appreciate that everyone there loves animals and their jobs and is trying their best, but the path to hell is paved with good intentions. Hire a kick-ass office manager to get this stuff straightened out - the hold times are simply unacceptable as are the lobby waits for people who have existing appointments. And the vax reminders would be nice again too. Thanks. Read Less

We had to put down our dog Wesley. He was 14 years old. It was one of the hardest things we have ever had to do. The vet was very understanding. We received a card in the mail from the clinic today saying how sorry they were on what we had to do! It meant a lot to us! Read Less

I can't help but think that some of the prior reviews posted were not based in truth. The staff at Orchards Veterinary Clinic have always been friendly, compassionate, and honest. My family and I have been taking our pets here for years and have had only positive experiences. We feel confident in the treatment we receive each and every time. Agreed that the wait times are long, but that's just because they have so many loyal and happy customers! Read Less

They where able to see us at short notice and give us the peace of mind that our kitty's foot wasn't broken and the Dr explained everything so we where at ease about the treatment our geriatric kitty needed. The clinic was extremely busy and I am so glad they fit us in. Read Less

We have been taking our pets there for the last 12 years. Today we had to make the difficult choice to send our cat to heaven. The Doctor explained everything clearly so we would understand what she was going through (already started the process) and the staff were very helpful and kind. Thank you for taking care of our family. Read Less

Dr Eric and staff are outstanding...my apt was at 3 pm yesterday horrible snow and ice they got my dog in early for a severe ear infection which is being treated. Thank all of you (staff) for your commitment to us the customer and the business for making the trek in...you are the best! Read Less

Love Dr Erik and staff I took my seven 8 week old puppies in for their first shots The staff helped me carry in my wire crate and when done carry it out for me! My pups got lots of love from staff while getting nails trimmed and Dr Erik didn't make one of my puppies cry during shots! My brave pups had an awesome experience there! Read Less

I have been to this vet office multiple times over 20 years. Growing up my mom has come to trust Dr. Eric with all of her pets. I recently bought a kitten and went intoday for her first exam knowing that while the place is busy (because they are great) I would be leaving knowing Olive would be taken care of. Today the service was great, I met with a new vet (at least to me) Dr. Steve, he was great! Answered all of my questions and took his time with us. I did not feel rushed. Thank you Orchards Vet for taking care of us! Read Less

Myself and extended family have been taking our pets to Orchards Vet for 20+ years because we really liked the vets and especially Dr. Eric. The office has always been disorganized but the staff has been caring so it was worth putting up with the front desk chaos to have a good vet. However, all that changed for us this week when my sister brought in her cat for a followup appointment after having to take her to the emergency vet over the holidays. Her experience with one of the front desk staff at Orchards Vet was so unexpectedly TERRIBLE that she was actually worried about leaving her cat in their care. Yes, this person was so antagonistic and hostile that she wasn't sure if her cat would be safe. She walked out and took her cat to the Feline Clinic. Orchards Vet, I don't know if this staff member is related to a vet there and can get away with treating people poorly but she is causing you to lose customers. Read Less

I dropped my dog off this morning for his dental cleaning crying my eyes out, but picked him up this evening grinning from ear to ear. Orchard Vet Clinic came highly recommended, and now I'm a supporter too! Thank you to your friendly and talented staff! Read Less

I have bringing my animals to Orchard's forever. (Since Battleground days!) They all really understand your concern, and respect you enough to allow you to be the final decider on what you are going to do. THE BEST Read Less

My mom and I have been taking our animals to Orchards for over 20 years. They are super busy, but to me that is a good sign. We moved to Washougal four years ago and still make the trek to bring our animals in to see Dr. Eric. Read Less

I appreciate this little clinic so much. They have been so good to me and my dog Kirby. Im obviously not the only one who thinks this way as they are very busy but they always get Kirby in when we have emergencies and appointments by the next week. The prices are fair and the staff is great. Kirby has seen a few of the vets here but claim Dr. Judd to be his veterinary doctor of choice :) I highly recommend Orchards Veterinary Clinic. Read Less

Terrible place. They are too busy. They have taken on more patients then they can handle. They are over worked, over stressed and rude. You're appointments are rushed regardless of making an appointment or being a walk in. They mis-diagnose. You have to end up going back multiple times for the same issues. They do not take ownership of their mistakes or miscommunications. The owners responses to many people's poor reviews are condescending and place blame back on the patients. Business 101- take ownership and fix your business that is literally falling apart at the seams. I'm so disappointed in the lack of care my dog has received. Read Less

We cannot say enough good things about this clinic. It may be busy (because it is so popular) but all you have to do is call ahead and they'll get you an appointment! Their prices are incredibly fair and everyone who works there is beyond lovely. They have absolutely gained us as clients for life! Read Less

This place used to be good, but it has slid hard in the last year. Expect to be on hold 10-20 minutes when you call (when you can get through at all), and wait for up to two hours when you get there. They are wildly understaffed, and keep taking on new patients. The unfortunate result is the vets will hurry through the exam to race off to the next patient. This place has reasonable prices, but that means nothing if you have to keep going back over and over to get the issue diagnosed. And diagnose is pretty much all they do. Anything complicated will be referred to someone else (usually Columbia River Vet Specialists) and then it will take two solid weeks of calling Orchards (and being on hold 10-20 minutes each time) to get them to fax over your pet's file. Again, because they are wildly understaffed and keep taking on new patients. I know Orchards monitors these reviews and attempts to respond with typical boilerplate "We are sorry for your negative experience. We strive to deliver the best of care to our patients...". Let me save you the time. Put that person responding to Google reviews to work posting help-wanted ads instead. Hire some more people, stop dropping the ball, and stop taking new patients until you do! Read Less

Dr. Steve just did an amazing surgery on our dog and he was kind and thorough. Thank you! The one issue I have is waiting. Sometimes I have not been able to get anyone to answer the phone and the drop in wait can be 2 hrs. Read Less

I've been taking my pets here for years, always get great care and service.  My German Shepherd got an eye injury and the eyeball started to change color.  I thought for sure his eye had gone blind.  I called and they said to bring him right in.  I took Max in thinking they would look at his eye and tell me there was nothing they could do.  The doctor spent a lot of time looking at Max's eye and did some treatment.  The doctor prescribed some medicinal drops and was optimistic that we could save his eye.  I was expecting a bill to be around $300 for the time spend and medication.  I was surprised the bill was under $100.  I gave Max his drops and over the next few days his sight returned.  They did not recommend any unnecessary treatments or tests and I have found this for several of my pets that I take there.  They have great doctors and nice staff.  Would recommend to anyone who's pet needs care! Read Less

Jud Whitherspoon is our vet of choice. He is a kind, caring, compassionate person who is also a very professional and competent veterinarian. For many years he has cared for our pets and we have followed him now to Orchards Veterinary Clinic. Thank you Dr. Whitherspoon for all your hard work and attention to detail. Read Less

Oh, contraire to the last comment....Dr. Atwell is VERY caring toward all the animals he treats and toward their owners. He is very knowledgable & humble. What a great combination for anyone with the prefix of doctor (Dr.) before their name! My dog loves him....and so have my 2 other dogs who basically died of old-age complications...and my cat, who had to be euthanized after ingesting something while outside which ruined her kidneys, etc. As each of them had to be "put-down", I felt utter compassion from Dr. Atwell and the staff there at Orchards Veterinary Clinic. I highly recommend this clinic to anyone who loves their pets! : ) Read Less

We have been going to Orchards Vet for 32 years, first with Rick, and then with Eric Atwell, when Rick passed down the reigns of ownership. Eric has been a part of this clinic since he was a teenager. Eric has attempted to help us save strays. He handled the spays/neuters/treatments, and ultimately the put down of all of our animals for at least the last 25 years. As soon as my mom tells him that it is time for us to let go, hes ready. He has sat on the floor with her hugging her, and shedding tears with her more than once. He helped make the agonizing decision of putting down our two year old pup because of a congenital degenerative condition that was so rapidly zapping his quality of life, and ability to move. When we ask my big girl, Gabriella if she wants to go to the vet, and see Eric, she gets ridiculously excited, and exuberant. She knows exactly where were going, and the closer we get to her boyfriend, the more excited she gets. She is barely able to contain herself when he does come into the exam room. As long as I own animals, and he is treating them, Eric Atwell will be our vet. Read Less

We have been using Orchards Vet clinic for years and never thought I would consider using someone else other than Dr. Eric. Luckily I haven't had a need for frequent visits as of lately, when I looked up the phone number today to make an appointment, I read the reviews while waiting for them to open. It was disconcerting. The receptionist wasn't that friendly and I couldn't get an appointment for 10 days with Dr. Eric. While its great (for him) he is booked out so far, I might not have been so reactive had I not read the reviews. While composing this review. I talked to my new co-worker I told her about "my vet" and the reviews. She guessed immediately that I was referring to Dr. Eric. She said it is horrible she's waited 3 hours before, but her husband has time to wait so they do for Eric. For me it means lost wages. We love the way Eric is with our pets :(Read Less

This was the worst vet experience I have ever had!! I'm so frustrated I really just want a refund. What should have only taken 1 day I'm still waiting to actually here from the vet and we're on day 4. I came in tuesday to have a check up and fecal exam on my dog, I was told they would Call me the next day with thr results and they never did so I waited 2 Days and called them and they said oh yeah we heard back from the lab and they need more stool because we didn't send them... enough she said she was sorry that it was their fault that I brought I'm more then enough they just didn't send off enough I explained to her this was a huge inconvenience because I live an hour away ( I don't live in the city) so I came in the next day to bring in more stool with the same promise to be called the next day and once again 2 days go by and I still don't hear from them so I decided to go in and see what was going on I finally get my results and the vet is with a patient and I don't have time to wait so I ask for the vet to call me and the lady said the vet would call me at 2. Well 2 rolls around and no call. Then I look online and they closes at 1... so I now have to wait 2 more days before I can talk to the vet to work out treatment options and I'm so over it I just want my money back!! See More Read Less

This is the worst place I have ever been!! And will never go back I actually want to find out if I can get a refund since I did more work then them! I brought my dog in and had her checked out also had a fecal exam done and was told I would hear back the next day we'll 2 days later I still haven't heard from them with my results so I call them and they then tell me oh it looks like we need you to bring in more stool because we didn't send off enough even though I brought in more then enough and I also live an hour away(I don't live in the city ) so it's not like it's that easy for me to just keep coming back. So I did I brought more stool in and again they said they would call me the next day we'll they didn't and so again 2 days later still no call so I contact then again and then they give me the results of the testing. I asked to talk to the vet and he was busy with another customer so they said they would call me by 2pm today when they close at 1 and figures I never did get a call back. This is not okay and I want my money back. How can I get it back?Read Less

NEW OWNERSHIP, BEWARE!! Nowhere close to where it used to be! Dr Eric Atwell is HORRIBLE!!! An ABSOLUTE NIGHTMARE!On Feb. 26, After a 6 mo. time period of agonizing, my parents (seniors) decided it was time to have their baby euthanised. My mother called the clinic and the lady on the phone was pleasant and told me we should come the next day there a little before 8am, she would get  us in and we shouldn't have to wait too long.  She also asked if I wanted an exam and I said," no" and also we were on a limited senior income and asked how much it would be.  She said if he was under 40 # it would be $130.00.  I said I wanted them to cremate the body and we did not want the ashes.This was a dog who had been our "baby" since he was 9 months old.  He had arthritis (we had 3 sets of dog steps in our house just for him)  the last 2 yrs. and he was almost  blind and completely deaf.  His teeth were bad and we had almost all of them pulled over the years.  He had a mole on the side of his face that he kept scratching and wouldn't heal.  The last few weeks he had several accidents in our home and when we'd let him out, he'd just stand there.The only thing he did was eat and sleep. We realized he hadn't even wagged his tail for weeks and decided that to send him to doggie Heaven was the unselfish to do. My dad got to the clinic at 7:45 and no one came until 810 and it was the vet, Eric.  He told my Dad he'd have to be patient, as he didn't have an appt. and he was rude. He then couldn't find his chart and said he'd have to wait longer because he had no record of us.  (We recently took our cat there to be neutered 4 mos. ago, and the dog had also been there many times over the years).  A vet tech found the file and my dad waited  45 mins to get  into an exam room and the vet came in, threw the dog a treat and of course he ate it and then he said, "I'm, sorry sir, but I won't put this dog down as he seems fine, he's eating."   Our blind, deaf, incontinent, arthritic 15 year old dog who had no idea who he or anyone else was.... WAS FINE? He then said he knew of a rich man who took old pets and took care of them when the owner no longer wanted them and we could send our dog there!  He also said "I suppose you're going to get a new puppy now." We were DEVASTATED to lose our dog, and he was accusing us of treating him like he was disposable!! Like we just wanted to trade him in for a new model! Just a disgusting way to treat a couple of devastated seniors that made the right decision to let their baby be at peace! WHO DOES THIS?????My dad, at his wits end, called my mom and had the vet once again listen to everything that was wrong with him etc. and that this decision didn't come lightly etc as she bawled her eyes out.  He agreed then to do it and then kept saying we were a "walk-in" and didn't have an appt. and we just had to be patient as he was so BUSY!!  He was not too busy to try to upsell them on extras like private cremation and a footprint, however!!  What an insensitive, ignorant, MEAN, callous JERK!!!  Dad stayed with our dog until it was done and 2 1/2 hrs. later came home.  He made a devastating experience of showing the last love to a pet a NIGHTMARE.  I have recommended this place before to many people but I found out it is not the same vet, the GOOD one retired and this idiot bought the business a couple of years ago!!  Stay clear of this place!!!!  We will never be able to replace our dog, but we SURE can replace our vet!! Read Less

You want to take your furry loved ones to a doctor who cares as much as you do?  Then this is where you should be going!Dr Eric has been there for... uuummm... well, forever pretty much.  He started as a volunteer/kennel cleaner if I recall correctly, and eventually grew up and went to Veterinary school coming home to buy the place, or become a partner (Not sure which... but the point is that he is one very awesome Vet!).  The gals up front are always helpful, and friendly and greet your pets like they are the most important "person" there.  I also know many others who use this office and they are all very happy with the services received, also.We do miss Jeannie when we come in, but thankfully (for me, anyway) she is working the reception counter at another business I frequent, so I still get to see her smiling face. Read Less

The best place in Vancouver, Wa. that I have been for my animals. They definitely care about their customers and animals. True professionals and although always busy, they never let us see them sweat! I appreciate them! I can count on them. Sometimes it's a bit of a wait over my scheduled appointment, but they always are working for the better of the animal and are doing their best to get you in and taken care of. Also, the other customers with their animals are pretty great also and always friendly. Read Less

My family has been bringing our furbabies here for as long as I can remember. From my childhood pets to my current puppy kids, they've been given the best care imaginable at a very affordable price. The wait can be atrocious at times even if you have a previously scheduled appointment, but that just means it's a fantastic place to go! My little girl puppy doesn't like the thermometer in her tushy, so the vets have always been accommodating to her modesty. I love that! I'll continue to bring my furry family members here for as long as they're in operation! Read Less

We have been bringing our dog to Dr. Eric for a few years now. He's removed some tumors from her a few times. Our dog loves Dr. Eric and we can tell that he truly cares for her. He took the time to explain to me what was going on with her cancer and how we can best treat her.However, there's another Dr. there (I can't remember his name) who just didn't care at all. When we first got the diagnosis of the cancer he called to let me know. I was wanting to ask some questions so I had requested that my fiance not be the first contact and that I be called instead. Well he called my fiance and gave him the news and that was that. I called back asking to speak to him, I let the front office know that I had some questions about the prognosis and what to expect. The first thing he says to me when he picks the phone up was "there was no confusion on my part when I spoke to your fiance". Very defensive and not responsive to my questions.I was able to speak to Dr. Eric the next day who put my concerns to rest and answered all my questions. A few suggestions: get a bigger waiting room. What if someone has an aggressive animal in there? There is not much room at all and I don't want my dog near an aggressive dog if they were to by chance attack. Also, there needs to constantly be someone at the front desk to check people in. We checked in 30 minutes late to my dogs surgery because they were so backed up. And I was there an hour early. I stood there FOR AN HOUR to check my dog in. People are patient, but there are the people that will walk straight up to the counter and think they're next in line when there's 10 or more there first. There is no organization to it at all. We will continue to go back, but only because of Dr. Eric. Read Less

We recently moved to Washington and this place was highly recommended by a friend.  Our first visit was wonderful.  We are so glad to have found a place that supports their community, supports military vets and obviously cares very much for animals.Before raving about how much we loved everyone at this clinic, I want to speak to some of the negative comments/reviews that I read below.  First, if you don't like the tone of someone's voice and it annoys you, is that REALLY a viable reason to give a lower rating?  I think not.  Regarding the wait time - yes, we did notice that it was very busy and there was a wait at almost every stage of our visit.  That said, no one was impatient and everyone seemed very happy and understanding.  Could that be, perhaps, because the staff is amazing?  Does it take longer maybe because the doctors spend as much time as needed with you to ensure your pets are thoroughly taken care of?  Is it this busy because this place ROCKS?  My answer to the above questions would be a resounding YES.OK, enough sarcasm.  So our experience was awesome.  We were greeted with friendly smiles, and filled out paperwork.  We have two medium sized dogs and Dr. N took plenty of time examining them, but first getting down on the floor and making them comfortable.  Our dog that never gives licks or kisses was licking Dr. N within 30 seconds.  They loved him and so did we.  The Doctor was knowledgeable about our breed and it was obvious he loved animals and wanted to give them the best care.  All of our questions were answered and we were very happy with the exam and consultation.By the time we were done and waiting for our final bill and medications, the waiting room was full and we did have to wait about 20 minutes to close out our bill for that visit because they were so busy.  I didn't mind at all as I was able to see how all of the other pets were handled and how happy the other patrons were.  The cherry on top?  The bill was MUCH less than we expected it to be.  Compared to our other vet, it was about half of what we might have normally paid.  Yep, we are sold.   Love this place and the people, we are so glad we found you! Read Less

I take every animal I own to this vet (excluding the horses). Dr. Rick has always been wonderful with all of our regular cats, as well as with the many litters of kittens that we've fostered from our barn. Dr. Eric is fantastic with my dog! He never asks if he's going to bite or acts afraid (breed prejudice) because he's gotten to know my Otis on a personal level. Otis is never afraid to go into the back room with Dr. Eric (he's a shy dog). When Otis tore his ACL, Dr. Eric explained the options and gave me honest information without trying to pressure me into doing the surgery at orchards. He actually gave me the information for a specialist.I have nothing bad to say about orchards vet clinic and I will never take my animals anywhere else if given a choice!! Read Less

We have taken our dogs here for the past 12 years. They treat them with that personal caring touch. Situations have come up when we found ourselves at other clinics. Never treated our dogs with the personal touch. We highly recommend them! Read Less

We took our cats in for grooming and vaccines. We were forewarned that there would be an extra $45 charge if they had to be sedated on top of the $50 we were already paying for their grooming. We've had both cats groomed several times before and while one cat typically had a harder time, we have NEVER had to have them sedated. I called the office during the day to check on the cats and was told they were ready to be picked up and that ONE of the cats had been mildly sedated. When I picked them up expecting a $150 bill I was told that the charge was actually $324!!!! When I asked what happened they then tried to say that the second cat seemed a little stressed so they just went ahead and sedated him too. The second cat especially has never had any problems with grooming before!! I was furious!! I honestly think that they were just trying to screw us out of more money, especially since I was told initially that only one cat was sedated. If you don't want to pay out the nose, and you don't want your animal unnecessarily sedated then DO NOT take your pet here!! Read Less

Dr. Rick has taken care of my dogs for the past 30 yrs. and I would never consider anyone else to care for my well-loved animals. He is tremendously compassionate and skilled. He has performed surgeries that saved my dog's life that were next to impossible because unusual and unpredictable injuries. He gives advise that is for the better health of the animals. He is concerned and sensitive for the feelings of the animals as well as the owners. His gentle voice and ways with owners and pets show his love for each one. He is always willing to help educate owners about their animals. Read Less