First of all, the place wreaks of urine. Like worse than a nursing home, what on earth? I've never been to a veterinary facility so filthy/dirty. The staff was okay my first appointment. Then it went ... Read More
First of all, the place wreaks of urine. Like worse than a nursing home, what on earth? I've never been to a veterinary facility so filthy/dirty. The staff was okay my first appointment. Then it went down hill from there. Tonight was the worst customer experience I've had in my life. THAT was a huge f$@#!g disappointment. Scheduled a nighttime dental "surgery" like 2 months ago for my old rat terrier. Not only did they talk me into this cleaning with extractions, quoting me nearly a grand $$$, but insisted I do it because she has a heart murmur and her bad teeth could make her condition worse. So I schedule this highly expensive procedure (hell I wouldn't spend a grand on my own mouth!), for which they sent me an email to "confirm" my appointment on MONDAY for TONIGHT (Thursday) WITH instructions no food after 6, yadda yadda...I go to drop her off before 9 pm like it says, and "oh, we no longer do night appointments or any surgeries at night, all the vets are gone by 9pm". ARE YOU F$@!#&G KIDDING ME?!! "Since when?", I ask. "Oh recently." That's it? Really? And you guys didn't have the foresight to, I DON'T KNOW, check the SCHEDULE and call everyone to let them know or reschedule???!! How unbelievably unprofessional!!!! They just lost a cash cow, we have 4 dogs, 3 of them are seniors, never going back there again. St. Francis 24 Hr. Animal Hospital you can suck it! Sorry I didn't read more reviews, not sure where all the 5 stars are coming from? Paid participants? Family? Employees? Avoid this place like the plague. Read Less