I recently made a first time appointment for my cat who had runny eyes, discharge in his ears, and a pretty terrible sounding cough. When the vet came in they listened to his lungs (sounds clear), took a glance in his ears (with no tools or light) and told me it was dry skin. She didn't even take a second glance at his eye but started asking me about his eating habits and if he'd lost weight. Her first suggestion was to do a full blood work panel which would have cost over $400 with the office visit. I asked for an antibiotic for his eye and was sent home with an oral broad spectrum and no idea what was wrong with his eye. I got a second opinion today and they vet I saw was able to diagnose him with minimal effort. All he did was look at this eye and in his ears and sent me home with an ointment for his eye and peace of mind. I feel like VCA ripped me off and tried to upsell me on unnecessary and expensive procedures without thoroughly examining my pet. I do not recommend them and would appreciate a refund. Read Less

We've been going to EMPAH about 30 years even though it's on the other side of town from where we live. Dr. Lynn is the best and has taken care of all our dogs through the years. The techs are great. Always patient with with our pets. The "counter crew" is amazing. After a visit or two they recognize the dog coming through the front door. This is a place that cares about animals and does the best that can be done to relieve the stress on the animals and their "parents." I've never had an uncomfortable or negative visit even in the "end of life" situations. Everyone is compassionate and caring. Read Less

We love this VCA! Dr. Phelps is the best and so nice to work with. The clinic is always impeccably clean and the vet techs are all super friendly and efficient. We love that they will always prepare options with different estimates based on the service our dog may need. Read Less

I'd really give this place a 4.5 but that isn't an option. We really value having a great vet like the director here. She's smart, keeps current in her training, has loads of common sense, and is very popular both with all the pets she treats and those of us who take them there. Most of the staff are super. They're friendly, clearly dedicated, pay attention to details, and just good people. We take dogs and a cat here and even after we moving across town, we still take the pets here so they get quality care. Read Less

We have four fur babies that we take here. Almost all of the staff is friendly and helpful. There is one person at the front desk who simply should not work in any form of customer service. Both her face and tone of voice show she is annoyed with customers. I've sat in the front waiting for my appointment and watched how she handled a difficult customer. I've worked in customer service, management specifically for several years and I was shocked to see how she handled the customer and how rude she was. All of the other front desk is extremely friendly and helpful. I love all of the vet techs, they are all very knowledgeable, and friendly. There is one in particular that I always wish was our vet because I love her, she's amazing. I like all the vets but one, I believe he is rude and thinks highly of himself. He treats you like any issue with your pet is your fault, he makes you seem like a child. He will explain things in the "simplest terms so you can understand" and will even draw you pictures to help. I wish I could say I liked him but I don't. I believe dogs have a good sense of character and one of my dogs hates him, he will bark at him as soon as he walks in and won't let the vet touch him. He always calls him a she every time we see him. Last time I went in I discussed an issue with the vet tech and she gave me advise. I then later discussed it with the vet and he interrupted me and told me that she's only a technician and she doesn't know what she's talking about. There are a million ways to handle a tech being "wrong" but interrupting me and essentially calling her less than you is the wrong way. We love all of the other vets there, just try and steer clear of that one. I won't give names but I'm pretty sure he's the only male vet. I've seen a lot of comments about being overpriced, I'm not sure if this is true because we haven't taken our babies anywhere else. But I do know that when my pup got neutered they called us saying he needed 6 baby teeth removed at $25 a piece. When we arrived they charged us for zero of the teeth. They also didn't charge us when we brought a cat we found in for a visit.Read Less

Our pets have been patients at this establishment for almost a decade. I called a couple of days ago and again this morning to make sure they had feline flea medication in stock. They said they did. I said I'd be in later today. When I went by, I was told for the first time that I had to request it 24 hours before picking it up. When I said that I'd called twice about it, she said I could wait 10-15 minutes for them to process the request. After waiting, I went back up to the desk to ask about something else, when she said one of our cats hadn't been in since 2015, and so they could only sell me a non-Rx medication. I knew that wasn't right, but since Paradyne was the only thing Dr Lynn had recommended, I was confused. I asked if it was cheaper. She said the Paradyne was $240 and the other was $185. That's a big leap in price so I didn't buy any. I came home and found the record where the cat in question had her shots summer 2016 and got her tag renewed based on that statement. I called VCA back and told them, but got put on hold, so I hung up. The phone rang shortly after. It was Brooke who said she didn't know if we'd been disconnected, and I told her I hung up because I was tired of having my time wasted. She said, "Perfect," and hung up. That's how little she cared about our animals. I was going to get a copy of their records to take to another vet, but then realized that's a waste of time since they obviously don't keep them. Read Less

A little disappointed. This was our second visit. I was not aware the exam fee was so high as our first visit was free. The front office staff as a bit short with me on the phone and when checking out. Not sure if it was a bad day or what but really not called for. The vet visit was fine but honestly I have never paid this much for vet care. I could of gone to the emergency vet for cheaper. I did not get called about anything until yesterday which is fine but I am still waiting on one result, my pet insurance needs more information so hopefully that will help with some of the large cost. Read Less

The staff is knowledgeable. The appointments are a lot of waiting and the Dr's do listen but seem to move on very quickly. I would recommend having a list of the questions and concerns for your pet BEFORE you go and then use that as a guide for your time. They also are very kind and understanding when it comes to budgets and care plans and can help you prioritize. They give recommendations and you get to exist what's best for your animal.Read Less

Recently adopted a cat from the Humane Society and took him in for the first time. I was early for my appointment and didn't have to wait long, overall I was in and out quite quickly. My cat was so anxious (about the car ride and everything else) that he loosed his bladder and was quite smelly and messy. Once I was seen the awesome staff offered to wash out the carrier, cleaned the cat, and put the pee-soaked pad I had in the carrier in a bag so I could take it home. They were very kind about it and I really appreciated that! Dr. Hashimoto was great, very personable, and answered all of my questions with great candor. What a great place with great people! Read Less

We have been going to EMPAH for a few years now and haven't really had any issues. But a few months back, I brought in one of my dogs to get a quote of how much it would cost to have her teeth cleaned. I saw Dr. Lynn and she stated to me that due to the age of my dog, she wouldn't recommend getting the dog's teeth cleaned because the dog wouldn't live much longer anyways. WHAT!?! How could you say that to somebody? So due to Dr. Lynn's comment, I gave this animal hospital 4-Stars and REFUSE to see that doctor anymore. We only see Dr. Alayson Phelps when we have to see a vet. If she isn't available, then we either wait or take our pets to a different location. Other then that incident, we have enjoy the rest of the staff there and the services they provide. Read Less

We are so impressed by the outstanding treatment our Winnie has received at VCA East Mill Plain Animal Hospital. I do not know each staff member by name yet but everyone is kind and courteous. They have been helpful with billing and paperwork and Mari was able to help with our insurance claims. Dr. Alayson is always available to respond to questions and has been our liason since Winnie became a patient last year. Winnie has also been treated by Dr. Lynn and Dr. Kate and each doctor and veterinarian tech has treated with her with kindness and care. With staff that we can trust and knowing that the office is open 7 days a week we are assured that quality medical care is close at hand. They also work with VCA Northwest Specialists and from personal experience we can recommend both the dermatology and ophthamology services. Read Less

I've been going to this vet clinic for years, and have now finally realized they are only about the money and not the animals. My daughter brought her cat in and was unprepared for the exam fee, offered to pay it the next day, but they wouldn't let her leave until she paid and forced her to apply for credit. She called me crying and I gave them payment over the phone with my credit card. We will never take our animals here again. Poor customer service and focused only on their profit. They also have the habit of blaming the owner of the pet for the pet's health problems...this has happened a lot to me with them. I'm done with this clinic. What a horrible place. Read Less

I am so very grateful to Dr. Alayson Phelps for being willing to see my dog Saturn who had displayed fear based aggression to veterinarians at two other vet clinics. I was so afraid of being turned away and not getting any help for my dog who was in pain. Dr. Alayson was the first vet to take x-rays on Saturn which revealed hip dysplasia and significant arthritis. The treatment she prescribed relieved his pain and he began to enjoy life again hiking with me daily. Dr. Alayson is great at explaining about Saturn's medical issues and treatment plans and at answering my follow up questions via phone and email. She really goes the extra mile! Recently, Saturn lost control of his rear legs. He had fallen off his car ramp 3 times and almost fell down the stairs. Dr. Alayson came to the rescue again treating Saturn via telemedicine and recommending a great harness for me to help Saturn up. I was so worried that Saturn was headed for partial paralysis but two days before Thanksgiving he was walking normally again. The staff at VCA East Mill Plain are wonderful too. I have known Brittany and Faye for years and they are like family! Some of the staff that are new to me are some of the nicest most friendly people I have ever met! I simply can't say enough nice things about how truly helpful and caring Dr. Alayson Phelps and staff are! Read Less