0 stars!
I've had mixed emotions about posting this, but this needs to be shared and anyone near Mt. Horeb and Blue Mounds needs to be made aware of this due to the awful circumstances....and NEGLIGE... Read More
0 stars!
I've had mixed emotions about posting this, but this needs to be shared and anyone near Mt. Horeb and Blue Mounds needs to be made aware of this due to the awful circumstances....and NEGLIGENCE!
We kenneled our dog for 15 nights at Starlight Veterinary Clinic in and picked him up on Thursday at around 3 pm. We then ran errands and arrived home. Our dog was pretty slow moving but found his way up on the couch. As I started to pet him I noticed a very large gouge out of the side of him. The gouge appeared about 1/4-1/2 inch deep and was about 1 inch long. The wound was dry and crusted, it appeared like an old wound.
I immediately called Starlight and left them a voicemail letting them know what occurred and I wanted to know why I was never notified. I also wanted to know if they provided any wound care.
I got a return phone call from them the next morning basically just apologizing but no explanation of what happened or acknowledgement of them even seeing the wound. I was never notified of this attack! I did sign a waiver stating that they watch the dogs closely but that they aren't responsible for any injuries such as cuts, scratches and sprains. But, what upsets me most is that although they aren't responsible (I still believe they are since they never "closely watched" my dog), they NEVER called me to see how I wanted to proceed with his care/management of this wound.
I understand that dogs play rough and that my dog may come home with some scratches/scabs. I've had enough large dogs and labs to know a dog's behavior. But, this was a very deep wound and our dog is one to yelp/vocalize if he's in pain and there should have been a substantial amount of blood in the snow for them to know something was amiss.
Yet, they keep denying anyone saw anything! And believe me it's hard to miss, especially if you are giving him any amount of attention!
So, we took our dog to our veterinary clinic. The doctor stated the wound looked about 2-3 days old and was infected. The wound had to be cleaned and debrided. Our dog is now on pain medication, antibiotics and an anti-septic spray. He probably should have received stitches but since the stages of healing we're trying to take action the wound could no longer be stitched. And the most HORRIBLE thing about this is that the vet told us that if the bite wound had been a touch deeper our dog would have had internal damage.
Our vet emailed us everything she assessed, pictures and the treatments she completed. I sent this over to Starlight yesterday and now received an email this morning now saying they reviewed their camera footage and they now deny that the injury even occurred on their premises. These people are liars and clearly cannot provide adequate care for animals. In all of our dog's 3 years of dog daycare nothing like this has ever happened to him! These people have absolutely no accountability! It's frightening to know my dog could have been nearly killed under their "watch" and no one would have even noticed!
But, apparently my dog came home with a 3 day old injury that didnt happen on their premises I guess a big invisible dog must have jumped in our car on the highway and bit him without us noticing and then the wound became extremely hard and crusted...let's not forget infected..on our 45 minute drive home! These people are the worst! Read Less