This review is related to BOARDING only.In 2011, our family dog went MISSING for almost 5 days as a result of negligence from this facility. Maybe their protocols have changed since - I hope so, and I... Read More
This review is related to BOARDING only.In 2011, our family dog went MISSING for almost 5 days as a result of negligence from this facility. Maybe their protocols have changed since - I hope so, and I'm sure they will gladly explain. However, pet lovers, please beware of boarding here. Our Sheltie somehow got out of the leash and collar that they gave him while taking him for a walk with another dog (Yes- they gave him a new collar with no ID!). Since they don't keep the original collars and ID tags on the dogs while they are boarding them, he was lost without any identification and at the fault of this facility. Please be cautious in choosing this place for boarding. They are located directly off of a road and do not have a fence to ensure that all dogs on the property will be kept safe. This was absolutely heartbreaking for our family and is a mistake that never should have been made. Thankfully, our boy was found, but not in any part due to efforts from staff here. They drove around the first night but were not at all involved for the next 4.5 days he was missing. Burleigh did compensate my family as requested, so in that sense, that was the responsible thing for them to do and that was both expected and appreciated.The biggest problem (and the reason I feel it's necessary to warn other pet families) is that Burleigh is a boarding facility with no fenced-in areas and protocols that involve walking multiple dogs at the same time. They need to take dogs for walks as they have no other way of exercising the animals. They are also right off of main roads, where cars could frighten dogs or where the obvious could happen in case a dog were to escape. Maybe they should focus on veterinary practice, as boarding (and walking animals along the road) simply does not make sense for this location. Any responsible dog owners know that dogs become familiar with a certain type of collar or harness and putting a different type on them may cause a fear reaction, or they may be able to figure out how to escape them. And clearly, a dog without an ID tag is a HUGE problem! We made it very clear to them that our boy was anxious around other dogs and they knew him quite well, so it does not seem to be logical that they would find it a good idea to take him for a walk alongside another dog. This should have been obvious to any trained animal walker/worker the second they put these two dogs next to each other.Again, we highly recommend vet services for this hospital and do NOT wish to deter anyone from using their veterinary care services. But, I do not recommend that you board your dog here. There are other facilities more equipped with safety measures such as fences. It is at your own risk if you choose a boarding facility with no fences and that walks dogs alongside other dogs, etc. Our family took the risk and it turned out badly. An unfortunate situation and mistakes do happen, but I would advise you to still be cautious about boarding here.Services like Yelp exist so that consumers may warn other consumers about potential risks and problems, and in this case, it's highly essential. We're huge dog lovers, and families should take great care and consideration when choosing a boarding facility for their furry family members. Read Less