Fox Valley Veterinary Service

Best place in the area. Very clean. Modern. Professional staff. After a botched surgery killed our beloved Border Collie at Country Veterinary Service in Browns Lake I immediately sought out other places for my husky and this place is perfect. Had a problem once with one "nurse" who got really irritated at how excited my dog gets to be there but she is no longer there. Most the staff has been there as long as I've been going and Melissa I believe is her name is awesome. They always follow up the following day even with regular check ups. Recommended 100%. Read Less

Excellent vet clinic! The staff are very friendly, they seem to truly care about the animals, and they all love Chunk. The place is clean and comfortable too. I would highly recommend this vet clinic to anyone. Read Less

I want to thank the doctors and staff for providing care for my in-laws dog while we were watching her last week. She ended up having an ear infection and we were able to get her in to see a doctor right away. Their care and compassion was greatly appreciated. I would highly recommend Fox Valley Vet for your routine or emergency care. Read Less

My husband and I have been going to Fox Valley Veterinarian office in Waterford since we got our first puppy in 2015. We always had a great experience and felt our animals were taken care of well until recently when our 1 year old puppy died from a complication from surgery. Here are some of the specific details: Drax had surgery for a bowel obstruction related to a squeaker being ingested. The next morning , I woke up and he ate without problems and was more alert with a good start to recovery. Later that day, he became lethargic and was not eating or drinking. I called the on call doctor who immediately who told me to go to the ER. I proceeded to the ER where they identified some fluid in his belly but said that could be normal. The next day, I once again called concerned that he still wasn't eating. I requested a visit and the vet did a thorough examination deeming he was ok. The next day , I came in for a scheduled visit to remove the pain patch. He continued to display signs of lethargy; however, I was told that the vet would not be seeing him unless I really felt it was necessary. No vitals were taken at this visit. I trusted that the professionals at the office. They had assured us that everything was €as expected€. . The day he died I called earlier as still not eating, making this the 5th day post-op day. I was then told to force feed him which was counterintuitive to me. I called a second time, noting that his belly was distended, causing significant concern. A few hours later he had a seizure and died. We tried to do CPR to revive him as we drove to the nearest vet hospital. They attempted to revive him with no success. When explaining the above events to other vets, they had stated they would have sent him to the ER on the day he died. After this incident we sat down with the office, and the manager stated they will be making changes to improve on communication. We asked for some reimbursement for the surgery given we had nothing to show for it and felt they were responsible. At this time she blamed us for declining labs which were not recommended to begin with as they suggested it almost as an afterthought . We do believe he would be alive if it wasn€t for their poor care including inaccurate information and poor communication with expected outcomes after surgery. Read Less

The worst experience ever. If you care for your puppy, do not take him here. In my opinion, this place is more concerned about the sale than the proper treatment of the animal. (Frequent shoppers card??) They misdiagnosed my dog and had me treating him with Meds he didn't need. There are much better Vets in the area. Do you research. Read Less

They are a professional group of people.  We are always greeted with a smile and  great customer service.  Very accommodating during unexpected pet emergencies.  Genuinely concerned about your pet and what is best for them.  A great place for your animal care needs. Read Less

This location is caring and trustworthy. We switched vets recently and I am more than happy with our move! They are friendly courteous and sincere. Thank you fox valley vet for the care you give Rocco!! Read Less

What a wonderful group they have there. Our dog needed to be seen right away and our vet had already gone home for the day so we called and they took us in within the hour. They took great care of our dog. I deffinantly recommend Fox Valley Vet! Thank you Read Less