Deer Grove Veterinary Clinic

We have been taking our pet's there for the past 18 years and Dr. Frame has been our Vet of choice there. Our current dog is a rescue and a bit of a pickle when it comes to his interaction with other dogs "he loves them a bit too much". So when ever we visit he waits in the car until a room is open an we go right in, as they understand his enthusiasm. Dr. Fame always assures me "Chance" is a good dog. With out question, he is just a little enthusiastic to say the least. But, I have seen posts regarding cost, I want to tell you all it's going to cost you where ever you go and yes Vet's have to make money as well. But what I have found over the years is that they make suggestions regarding additional services but Dr. Frame has always been frank about what really needs to be done and what is considered optional. I like this quality about him and we ask for him each time we come in. I would always recommend this location and Dr. Frame. Read Less

Don't have much to compare it to, but prices usually hurt the bank...though most medical care does anyways these days. The staff is kind and friendly, and answer questions knowledgeably. It was obvious that they cared when we had to put our dog down, and even had a room that's generally dedicated to it to create a peaceful environment. Read Less

My cat had been having ear issues, but since I recently moved to the opposite side of town I needed to go somewhere close. After being shot down by 4 other vets in the area (either due to not taking new clients or not having availability for at least a week because I'm a new client) they were able to get me in very quickly. The woman at the front desk was incredibly personable, which put my worry at ease. Dr Z was amazing--very thorough, patient, and informative. So far, so good! Read Less

I was EXTREMELY DISAPPOINTED in this vet service.  They are only concerned with making money, not treating sick animals.  Due to moving accounts, I didn't have enough cash and no ATM card yet to make a payment until my husband came home late that day.  My puppy was whining and crying in pain with a UTI but we were refused service.  When I asked if a 2 month old pup could go long with a UTI, the receptionist said she had no idea, but it didn't matter if we couldn't make payment immediately. My husband and I retired early -- we have more than enough money to afford a pet, but she wouldn't even consider helping poor Maggie.  Thank God for Back 2 Basics Vets and Dr. Laura down the street.  They saw Maggie right away and treated her and even gave her something for the pain.  I would definitely NOT refer anyone to Deer Grove Vet Clinic!!! Read Less

We have loved our time with Deer Grove, continually receiving thorough and personal care. Deer Grove saw us through our previous dogs' decline and deaths and the adoptions of our new dogs. Every vet we have worked with listens carefully and cares about our animals. I also appreciate that I never feel gouged or taken advantage of: when we adopted Digby recently, he previously had been diagnosed with skin disorder. Dr Frame gave us options: wait to see what would happen, saving us an expensive test, or have the test now. We appreciated that we were give a choice and that the ramifications on Digby were clear to us both ways. For a decade, we have driven forty minutes from home to vet out of appreciation for their remarkable service and ethics.Read Less

We love Deer-Grove Vet Clinic! The vets and staff are very helpful, patient and understanding. They go out of their way to make the experience as easy as possible. They all work in the best interest of the pet and the customer and our family really appreciates it. Read Less

My family is far from pleased with the professionalism, courtesy, and compassion shown by Deer Grove Vet. We have been taking our two dogs here for 5+ years. One of our dogs passed away in December. She was suffering from Cushing's Disease and Diabetes. It took us having to take her to the Emergency Vet to figure this out. I took her to Deer Grove Vet a few months prior, explained my concerns, and we were sent home being told that she is probably just overweight. My dog had all the signs of Cushing's Disease and Diabetes yet they never looked into it. After she passed, we never received any condolences from the vet. A simple call or card of acknowledgement would have sufficed. It took me calling the vet to ensure they received the paperwork of her Emergency visit and that she had passed. I received a response of 'yes, it's marked in the computer that way'. Nothing else. My family is very disheartened by the lack of professional ability to recognize and treat a sick dog as well as the lack of compassion shown by Deer Grove Vet.Read Less

I love this clinic and ALL the staff! They are so helpful and unbelievably friendly. You can feel that they genuinely care about you and your animal. My dog is always happy when we go in because She just loves them and her experience is never negative. Thank you for being so amazing for my puppy and myself Read Less

I dread the day I move too far away to come here with my animals. We were originally going elsewhere (I can't remember the name of the old place) with my cat and it was always a traumatic experience for him. He hates leaving the house and they were always tough with him. When we came here for the first time, the vet gave him a quick check over to make sure he was in good health and let him go sulk under the desk. She would have put him back in his crate, but the assistant was cleaning it for us because he had peed on the drive over! We were so happy about that detail, as any cat owner will tell you cat pee is not fun to clean up. She told us about the rabies shots he had been getting - one for every 2 years - and how there was a slightly less effective (but in the case of an indoor cat, much more practical) 6 year shot. This means only dragging the poor guy out of his spot on the couch once every 6 years. Yes please! She asks about him every time we go in with the dog, which is heartwarming that she remembers the cat she hasn't even seen in years and still cares about how he's doing.Everyone who works there recognizes our dog as soon as he comes in. He loves it there (until he remembers that he gets needled almost every time) and he's always excited to see the people. The vet is one of his favorite people in his life.They've recommended other vets for my small animals when needed, which is a wonderful service. They also are always willing to help us over the phone during an emergency, even for animals they don't see in their practice! They talked me through my rabbit's seizure, my dog's incident with the chocolate sheet cake, they even answer my mom's questions about the aging feline. They're always helpful, always quick with service, and always happy to see you. I love this clinic, and I'd drive across town just to go here. Read Less

I used to go with my mother to the pet appointments. I even took my pet there years ago, before moving. We use to have such wonderful customer service... From the veterinarians and vet techs but the front desk people are lack the understanding of how to be polite. It was something my mother would always say it was worth dealing with because dr frame was so amazing and made up for it with his customers interactions. The amazing customer interaction with him has since changed. Too bad. If your looking for a place to take your animals, they are good at taking care of them. However they have recently changed from helping owners learn how to take care of their pets to taking money from you anyway they can. Read Less

We have been going to this clinic for 20 years and 4 dogs. They have been excellent during the good times as well as the very sad times. All the vets, techs and staff are wonderful with our dogs, even our high energy one :) Love these guys! Read Less

Was happy with service until I got the bill. They charged me $70 for a pre anesthesia blood test simply because i requested a quote for a dental cleaning, which was an outrageous $450 minimum. They did not clearly layout all costs for services before doing them. It was my first visit and i will not be returning. Use caution and get quotes before letting them do anything. I feel taken advantage of. Read Less

My beloved Onyx went to the Rainbow Bridge at the end of February, but I have to say that everyone at Deer Grove, as always, went above and beyond what anyone could possibly expect in order to help make the loss as soft as it could be. I will never have another Onyx and I will treasure the 15 years that I shared with him. Luckily, I do not have any regrets. I know that the caring team at Deer Grove did all they could to save him. Unfortunately, no matter what we could do, in the end his quality of life and pain were too much to bear and I had to make the hardest choice a pet parent can ever do....to give them the gift of freedom. I had taken my Furbaby, my Onyx (who was an amazing Maine Coon/Ragdoll combo) to see Erin over the past years. Not once was there not immense care and concern shown, for both my kitty and for my well being. I have never been to another veterinary clinic such as you will find here. Erin and all of the team at Deer Grove are very skilled and yet make you feel like you are with family while you are there. I could go on and on about the love and commitment they have for their furry patients, as well as for their concerned fur-parents. During the last few months of my Onyx's life, the staff and Erin, went to great lengths, including staying open late, moving around schedules in order to fit Onyx in, and to calling back to check on Onyx and I after some extremely hard and emotionally painful visits. I truly could not thank them enough for all of the effort they put into helping us in our time of need. Erin even came out to my home to help make putting Onyx to sleep, less stressful and more peaceful for Onyx and I. That day, though heartbreaking and devastating, was soothed by her deep compassion and care for Onyx and I, the exact same and more so even, that she had always shown us over the years. That is exactly the reason why I brought my new kitten, Ariana, to meet Erin and the team at Deer Grove earlier this week. I could not imagine anyone else providing care for my new furbaby but them! I would recommend Deer Grove to any pet parent who is looking for skill and compassion rolled into one. This is the place!Read Less

I had a husky mix that passed away last week (she was almost 18 years old), and she was the pits at the vet. The staff here, especially Dr. Amy, was so excellent with her and they really took her advanced age into consideration with all of her care! They sent me the kindest condolence card when they found out she died; I truly appreciate all of the help I received from them over Esther's long life! Read Less

We recently had to euthanize our family cat and Amy Mueller and her staff, including her vet tech, were amazing. Compassionate to our cat and our family in this difficult time of our lives. Took as much time to provide comfort, any questions and ease the passing of our beloved cat. We are forever clients and always feel like are pets are in the best care. Thank you again. Read Less

Our schnauzer Milo is a 'special' sort of dog. He doesn't like to be touched by strangers, but since coming to Deer-Grove Vet Clinic he now lets Dr Mueller or Dr Empy examine him and give vaccines..... This is Huge step for Milo!!! Kudos to all the staff at DGVC!!! Read Less

Not too pricey. Really good!!!!  Excellent service. Only wish they had someone to answer the phones when they are closed.  Especially on the weekends.   However they do get back to you really quickly as soon as they come in to work. Read Less