Franksville Veterinary Clinic
Franksville, Wisconsin
General Info
As veterinary medicine has advanced, it has become much more complicated for pet parents to remember what is supposed to happen and when. We understand that our extended family is very busy and we want to make caring for your pet as easy as possible. We have a program that automatically helps us remember follow-up care, so you have one less thing to keep track of.
We have remodeled our facility and invested in many new pieces of equipment to provide family friendly medical care in our hospital. We focus on preventing diseases, but are just as capable at helping you with serious medical problems if they occur.
We are excited to meet your family, call us at 262-886-0333 to schedule your appointment.
We have remodeled our facility and invested in many new pieces of equipment to provide family friendly medical care in our hospital. We focus on preventing diseases, but are just as capable at helping you with serious medical problems if they occur.
We are excited to meet your family, call us at 262-886-0333 to schedule your appointment.
Reviews
John Ingles
2 Jun 2018
REPORT
Excellent and quick service. We happened to show up early as every owner/pet should, and Dr. Hollis was able to see and treat us right away. We needed some lab work done, and we were contacted by Dr. ...
Excellent and quick service. We happened to show up early as every owner/pet should, and Dr. Hollis was able to see and treat us right away. We needed some lab work done, and we were contacted by Dr. Hollis within 24 hours with the favorable test results.
Kevin Radewan
6 Apr 2018
REPORT
This is the last half of Rachel Radewan's review. Too many words
Overall, if animal parents were more financially prepared for the unfortunate health situation, it wouldn’t cause so much anxiety. I wi...
This is the last half of Rachel Radewan's review. Too many words
Overall, if animal parents were more financially prepared for the unfortunate health situation, it wouldn’t cause so much anxiety. I will be honest, I don’t have separate money saved up for vet care, but I’m starting now. I’m sure if it was up to the clinic, they would treat our pets at discount to low cost. But as we all know, its expensive for everything. Please keep these points in mind when your frustrated (I COMPLETELY UNDERSTAND) with the financial cost of animal care.
One more thing is the comment with the rude staff. Even though professionalism should be presented all of the time, ask yourself if you’ve ever had a bad day at work. Who knows what’s going on with that person. It’s hard to compartmentalize feelings when something serious happens. Be kind, you never know what someone is going through. Now, if this staff member is rude on a constant basis, then they need to be addressed. We are human, we make mistakes.
Rachel Radewan
6 Apr 2018
REPORT
I’ve read a few reviews about the high cost of services of this clinic. Yet, the veterinarians’ reviews (especially Hollis) are 5 stars. This brought a few points to mind.
First, vet care is expensiv...
I’ve read a few reviews about the high cost of services of this clinic. Yet, the veterinarians’ reviews (especially Hollis) are 5 stars. This brought a few points to mind.
First, vet care is expensive and can cause anxiety if not financially prepared. You may go in for a yearly exam that ends into a $1,000 appointment. I truly understand this anxiety and the heartache not being able to afford the best tests/treatment for your beloved pet.
Any type of medical service is expensive, especially in larger people hospitals. The comforting aspect of people seeking medical treatment is that we aren’t (usually) billed upon exam/treatment. We have the option of payment plans, insurance and programs that help financially. Unfortunately, this is not the case for vet clinics. I would hate for smaller vets to close because of overhead costs that creates larger hospitals.
Most vet clinics are privately owned or may have a few clinics. It rare or unheard of to see a larger vet clinic that would be a larger hospital size. The larger the place, the more they charge. For instance, I had an abdominal ultrasound done and it costed a little over $1,000. I received an estimate (from another vet) and an ultrasound was in the range of $145 to $350. As of now, the cost of an exam at Franksville Vet is $58 and can be reduced to $44, if you receive vaccinations. I called another vet and their price was $77.
In addition, looking at the overall cost of running a private clinic is expensive. Think about the health insurance, liability insurance, paying employees, mortgage/rent, paying labs to run tests, and taxes. Along with keeping up with modern equipment. These are just a few examples I came up with, I’m sure there’s more cost associated.
According to Bureau of Labor Statistics, an Veterinarians’ average pay is $88,770. Now this may seem a lot for some people, but the average cost of Veterinarian school is $147,000 to $250,000. And this is after they earned a Bachelors degree. I don’t want to imagine how much they pay for student loans. Now this may not be the case for everyone, I’m just generally speaking. As for Vet Techs, their average pay is $24,430 with school costing $2,995 to $5,430. There are only 8 to 9 hours in a day to see patients. My guess is majority of patients aren’t really sick, so they are there for an exam that costs $58. That’s not much money after they pay overall costs to keep the clinic afloat.
Another point I would like to make is the exceptional reviews with the veterinarians’ with how knowledgeable and personable they are. I took my dog in for a regular visit and some stuff was abnormal. I was on a budget and they worked within that budget to perform the most beneficial tests and used their extensive knowledge to rule out any insignificant diagnosis’. Personally, I would rather pay a bit more and have a knowledgeable veterinarian on my side than go to a cheaper clinic with not so knowledgeable veterinarian. I guess, you get what you pay for.
According to PetMD, the national average for an exam is $50 and theirs is $55. Please remember that this is a business. They care desperately for animals, but they still need to make a profit to pay the bills. Just like our area hospitals who treat us. I was at the vet yesterday with a scared older dog. The veterinarian got on the floor where my dog was at and preformed the exam. She worked with my dog to help calm her down, now that’s caring for animals. I’ve been to a vet that ripped my Italian Greyhound (scary cat) out of my arms to take in back for a procedure. Another vet gave her calming medicine and I held her until she was calm enough.
Gina Devereaux
3 Apr 2018
REPORT
Dr. Hollis is an amazing vet. I’ve been going to her with my family pets for the last 20 years! However the clinic prices are way too steep and the receptionist sure has an award winning personality. ...
Dr. Hollis is an amazing vet. I’ve been going to her with my family pets for the last 20 years! However the clinic prices are way too steep and the receptionist sure has an award winning personality. I noticed on my vet bill that they over charged me for my cat’s exam and when I called she was not helpful and had horrible customer service. So if you’re rich then by all means go here, you’ll have the best vet around. Not coming back ever again. And I’m not throwing my money away for a 5 minute check-up anymore.
Andy Hapka
8 Mar 2018
REPORT
Wonderful and patient staff. Very caring for my dog (a Cavalier King Charles Spaniel). Also good at explaining things to me in a way I understand.
Kathryn Glass
1 Feb 2018
REPORT
I have been taking my dog to this clinic for over 8 years. I'm very pleased with all of the staff and doctors. They take the time to explain everything. They treat JD and I with kindness and understan...
I have been taking my dog to this clinic for over 8 years. I'm very pleased with all of the staff and doctors. They take the time to explain everything. They treat JD and I with kindness and understanding. I recommend them to all of my friends and family.
Jim Jenders
7 Apr 2017
REPORT
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth che...
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth checked out. Dr. Hollis checked out the teeth and ended up finding a total of two broken. She verbally told me a few treatment options and that I needed a rabies booster and distemper shots before proceeding with any type of treatment. I asked for written quotes on these options during this visit with no luck. They mentioned I could think about these options and get blood work drawn on the next visit during part two of the distemper shot. Upon leaving I paid the vet tech, specifically asking if there would be additional fees for part two of the distemper shot. I was assured there was no charge, and the only fee would be for blood work and medical waste disposal if I chose to extract the teeth.
Flash forward to the second visit, I told the vet tech as soon as I came in that I decided to get the teeth pulled and they would need to do the blood work. They gave the second part of the distemper shot and pulled blood. Upon leaving, I was finally given written min / max quotes for the surgery. As I left, expecting to schedule the surgery relatively soon I was told the only opening was 1.5 month out. I scheduled, then got my bill expecting to be charged for the blood work draw as the vet tech stated. To my surprise, I was charged for a complete office visit, another distemper shot, as well as the associated blood work. I asked what the extra charges were for, with no explanation given by the vet tech. She now stated she never said the second part was already covered and there would be no office charge. I paid in disgust and left.
Surgery, Dr. Hollis did a good job pulling the teeth, kept me informed and got my lab home with antibiotics and pain meds. Was told to schedule a follow up visit within two weeks. Once again, I asked if this was covered in my overall charge for the surgery and was assured it was. The day after the surgery, my dog developed extremely red ears with brown gunk inside the ear canal. Almost like an ear infection. Mentioned this during when the vet tech called two days after surgery.
I brought my lab there today for the follow up visit. The vet tech checked the teeth (not Dr. Hollis) saying they were fine. I mentioned the red ears, they swabbed them noticing the same brown gunk. The vet tech then left the room to go talk to Dr. Hollis, the tech came back immediately stating that this could not be related to the surgery and would be an additional office visit fee and lab fees for examining the brown gunk.. After expressing my disappointment with my second visit and now this, I was told just to clean them (which I had been since surgery!).
My lab clearly needs some sort of cream or antibiotic for her ears, now I'm left to take her to another Vet with another charge. After spending around $1,000 at Franksville Veterinary Clinic for the initial office visits, booster shots, blood work and teeth extraction, I thought they would have at least worked with me maybe just prescribing some sort of cream I could purchase.
Giving one star due to these extremely poor management practices and uninformed vet techs. Please note my review is not a reflection of Dr. Hollis.
Jim J.
6 Apr 2017
REPORT
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth che...
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth checked out. Dr. Hollis checked out the teeth and ended up finding a total of two broken. She verbally told me a few treatment options and that I needed a rabies booster and distemper shots before proceeding with any type of treatment. I asked for written quotes on these options during this visit with no luck. They mentioned I could think about these options and get blood work drawn on the next visit during part two of the distemper shot. Upon leaving I paid the vet tech, specifically asking if there would be additional fees for part two of the distemper shot. I was assured there was no charge, and the only fee would be for blood work and medical waste disposal if I chose to extract the teeth.Flash forward to the second visit, I told the vet tech as soon as I came in that I decided to get the teeth pulled and they would need to do the blood work. They gave the second part of the distemper shot and pulled blood. Upon leaving, I was finally given written min / max quotes for the surgery. As I left, expecting to schedule the surgery relatively soon I was told the only opening was 1.5 month out. I scheduled, then got my bill expecting to be charged for the blood work draw as the vet tech stated. To my surprise, I was charged for a complete office visit, another distemper shot, as well as the associated blood work. I asked what the extra charges were for, with no explanation given by the vet tech. She now stated she never said the second part was already covered and there would be no office charge. I paid in disgust and left.Surgery, Dr. Hollis did a good job pulling the teeth, kept me informed and got my lab home with antibiotics and pain meds. Was told to schedule a follow up visit within two weeks. Once again, I asked if this was covered in my overall charge for the surgery and was assured it was. The day after the surgery, my dog developed extremely red ears with brown gunk inside the ear canal. Almost like an ear infection. Mentioned this during when the vet tech called two days after surgery.I brought my lab there today for the follow up visit. The vet tech checked the teeth (not Dr. Hollis) saying they were fine. I mentioned the red ears, they swabbed them noticing the same brown gunk. The vet tech then left the room to go talk to Dr. Hollis, the tech came back immediately stating that this could not be related to the surgery and would be an additional office visit fee and lab fees for examining the brown gunk.. After expressing my disappointment with my second visit and now this, I was told just to clean them (which I had been since surgery!).My lab clearly needs some sort of cream or antibiotic for her ears, now I'm left to take her to another Vet with another charge. After spending around $1,000 at Franksville Veterinary Clinic for the initial office visits, booster shots, blood work and teeth extraction, I thought they would have at least worked with me maybe just prescribing some sort of cream I could purchase.Giving one star due to these extremely poor management practices and uninformed vet techs. Please note my review is not a reflection of Dr. Hollis.
Jeremy Holm
25 Feb 2017
REPORT
Still fairly new to this clinic. I've only had 4 or 5 appointments between two dogs but so far everything has been great. Staff has been very friendly and knowledgeable.
Michael UncleMonkey Matusiak
1 Feb 2017
REPORT
We have been taking our furry daughter to Franksville vet since she joined our family. The staff and doctors have always answered my questions and concerns with clear, concise answers. Even when we we...
We have been taking our furry daughter to Franksville vet since she joined our family. The staff and doctors have always answered my questions and concerns with clear, concise answers. Even when we were upset or worried they are great at calming you down and making sure you understand the health of your family member. I would send anyone who doesn't like their current vet to Franksville Vet to get the care their babies deserve. Love them like family and they treat us the same.
Dina Pinon Parker
26 Jan 2017
REPORT
Dr Hollis has been my vet for 15+ years. Would highly recommend her to any of my friends. Her staff is always polite and professional. She understands that we love our animals but can not always a...
Dr Hollis has been my vet for 15+ years. Would highly recommend her to any of my friends. Her staff is always polite and professional. She understands that we love our animals but can not always afford to spend a fortune on them and has never made me feel bad because of that. She will do whatever is possible to help the animal and help the owner do the best they can do for their pet. I have also had her help me many times in emergency situations. Always able to make time for me and animals
Shane Sherwood
25 Jan 2017
REPORT
Dr. Deb and the staff here always take amazing care of our pups. Our wolfhounds are always seem to get into some kind of trouble. The great staff here is always ready and able to help get them back on...
Dr. Deb and the staff here always take amazing care of our pups. Our wolfhounds are always seem to get into some kind of trouble. The great staff here is always ready and able to help get them back on track. Two very close calls with one of them in the last year. So very much better now. Thank you so much from Griffin, Gretchen, and the rest of the Sherwood's!
Brian Vodicka
26 Aug 2016
REPORT
friendly staff
Tom S.
18 Jul 2016
REPORT
Took my 16 year old cat here who wasn't eating or drinking. We waited for the vet for quite some time upon entering the exam room. My appointment was at 3:20, the vet didn't come into the room until...
Took my 16 year old cat here who wasn't eating or drinking. We waited for the vet for quite some time upon entering the exam room. My appointment was at 3:20, the vet didn't come into the room until around 3:45. He did his exam and instead of asking me what I'd like to do, he just told me what he was doing and as a client I felt pressured which isn't something I wanted in a vet or Doctor. They said they'd draw blood and urine and would have test results back in 20 mins. They came in 10 mins later and said they didn't have the kits they needed to do all the tests and they'd have to send it out and I wouldn't get the results until tomorrow (Saturday). Understandable. Then they called me on Saturday and said there was another delay and I probably hear back until Monday. If this was serious, 3 days is a long time in my opinion. I called and told them I didn't feel like I should have to pay the full price for the test since it took so long and I would have went elsewhere if I had known it'd take 3 days and the response I received was "well we could have just thrown the blood out if you wanted to go somewhere else". I feel like this isn't something you should say to a customer who just forked over $260 for some tests. She said she'd ask the owner if he'd consider a refund but said they typically never refund money and they placed all the blame on the lab they send to. I won't be going back to this place unless they resolve my issue.
Peggy Marsch
28 Jun 2016
REPORT
I would NOT recommend this veterinary clinic in good faith. I had 2 emergency situations & had the poorest service. If a cat or dog would be hit on the road across the street, say Goodbye to the anim...
I would NOT recommend this veterinary clinic in good faith. I had 2 emergency situations & had the poorest service. If a cat or dog would be hit on the road across the street, say Goodbye to the animal! They should be reported to the Humane Society! Receptionist is on personal calls & will tell you, you need an appt!
Carrie Ann Ludwig
8 Feb 2016
REPORT
My first appointment with Riley today nothing but good things about them
Katy Shea
10 Jul 2015
REPORT
Cinder, Lacy, and I love our vet! (as long as they don't try to look in my eye! says Cinder) They are so friendly and loving to my girls every time we are there, and even with all the dogs they see, ...
Cinder, Lacy, and I love our vet! (as long as they don't try to look in my eye! says Cinder) They are so friendly and loving to my girls every time we are there, and even with all the dogs they see, they know my girls! I trust their advice and care wholeheartedly. I could go on and on about how much I love this place!
Alyssa Bolden
22 Jun 2015
REPORT
Great clinic, took wonderful care of my cat in the last stages of her life and never pushed me to do things I wasn't comfortable with because I didn't want to extend her suffering. Only reason I took...
Great clinic, took wonderful care of my cat in the last stages of her life and never pushed me to do things I wasn't comfortable with because I didn't want to extend her suffering. Only reason I took one star is her end of life costs (inc cremation) were far far more than the usual (my family is in cat rescue), and of course that's not what you are thinking about in a time of grief and I feel like that might have been taken advantage of. The vets and staff are wonderful though and are great with animals, I will definitely go back!
Sandy S.
7 Sep 2014
REPORT
The only reason I give this vet clinic 1 star is because there is no 0! The staff is rude, the veterinarians push all kinds of tests and medications that my animal does not need. They guilt you into h...
The only reason I give this vet clinic 1 star is because there is no 0! The staff is rude, the veterinarians push all kinds of tests and medications that my animal does not need. They guilt you into having services done "For the Benefit" of your pet. For the benefit of MY pet I am definitely NEVER going back. This place is NOT like it used to be!!
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(262) 886-0333
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Franksville Veterinary Clinic
Franksville, Wisconsin
General Info
As veterinary medicine has advanced, it has become much more complicated for pet parents to remember what is supposed to happen and when. We understand that our extended family is very busy and we want to make caring for your pet as easy as possible. We have a program that automatically helps us remember follow-up care, so you have one less thing to keep track of.
We have remodeled our facility and invested in many new pieces of equipment to provide family friendly medical care in our hospital. We focus on preventing diseases, but are just as capable at helping you with serious medical problems if they occur.
We are excited to meet your family, call us at 262-886-0333 to schedule your appointment.
We have remodeled our facility and invested in many new pieces of equipment to provide family friendly medical care in our hospital. We focus on preventing diseases, but are just as capable at helping you with serious medical problems if they occur.
We are excited to meet your family, call us at 262-886-0333 to schedule your appointment.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
Closed on Sunday
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
John Ingles
2 Jun 2018
Excellent and quick service. We happened to show up early as every owner/pet should, and Dr. Hollis was able to see and treat us right away. We needed some lab work done, and we were contacted by Dr. ...
Excellent and quick service. We happened to show up early as every owner/pet should, and Dr. Hollis was able to see and treat us right away. We needed some lab work done, and we were contacted by Dr. Hollis within 24 hours with the favorable test results.
Kevin Radewan
6 Apr 2018
This is the last half of Rachel Radewan's review. Too many words
Overall, if animal parents were more financially prepared for the unfortunate health situation, it wouldn’t cause so much anxiety. I wi...
This is the last half of Rachel Radewan's review. Too many words
Overall, if animal parents were more financially prepared for the unfortunate health situation, it wouldn’t cause so much anxiety. I will be honest, I don’t have separate money saved up for vet care, but I’m starting now. I’m sure if it was up to the clinic, they would treat our pets at discount to low cost. But as we all know, its expensive for everything. Please keep these points in mind when your frustrated (I COMPLETELY UNDERSTAND) with the financial cost of animal care.
One more thing is the comment with the rude staff. Even though professionalism should be presented all of the time, ask yourself if you’ve ever had a bad day at work. Who knows what’s going on with that person. It’s hard to compartmentalize feelings when something serious happens. Be kind, you never know what someone is going through. Now, if this staff member is rude on a constant basis, then they need to be addressed. We are human, we make mistakes.
Rachel Radewan
6 Apr 2018
I’ve read a few reviews about the high cost of services of this clinic. Yet, the veterinarians’ reviews (especially Hollis) are 5 stars. This brought a few points to mind.
First, vet care is expensiv...
I’ve read a few reviews about the high cost of services of this clinic. Yet, the veterinarians’ reviews (especially Hollis) are 5 stars. This brought a few points to mind.
First, vet care is expensive and can cause anxiety if not financially prepared. You may go in for a yearly exam that ends into a $1,000 appointment. I truly understand this anxiety and the heartache not being able to afford the best tests/treatment for your beloved pet.
Any type of medical service is expensive, especially in larger people hospitals. The comforting aspect of people seeking medical treatment is that we aren’t (usually) billed upon exam/treatment. We have the option of payment plans, insurance and programs that help financially. Unfortunately, this is not the case for vet clinics. I would hate for smaller vets to close because of overhead costs that creates larger hospitals.
Most vet clinics are privately owned or may have a few clinics. It rare or unheard of to see a larger vet clinic that would be a larger hospital size. The larger the place, the more they charge. For instance, I had an abdominal ultrasound done and it costed a little over $1,000. I received an estimate (from another vet) and an ultrasound was in the range of $145 to $350. As of now, the cost of an exam at Franksville Vet is $58 and can be reduced to $44, if you receive vaccinations. I called another vet and their price was $77.
In addition, looking at the overall cost of running a private clinic is expensive. Think about the health insurance, liability insurance, paying employees, mortgage/rent, paying labs to run tests, and taxes. Along with keeping up with modern equipment. These are just a few examples I came up with, I’m sure there’s more cost associated.
According to Bureau of Labor Statistics, an Veterinarians’ average pay is $88,770. Now this may seem a lot for some people, but the average cost of Veterinarian school is $147,000 to $250,000. And this is after they earned a Bachelors degree. I don’t want to imagine how much they pay for student loans. Now this may not be the case for everyone, I’m just generally speaking. As for Vet Techs, their average pay is $24,430 with school costing $2,995 to $5,430. There are only 8 to 9 hours in a day to see patients. My guess is majority of patients aren’t really sick, so they are there for an exam that costs $58. That’s not much money after they pay overall costs to keep the clinic afloat.
Another point I would like to make is the exceptional reviews with the veterinarians’ with how knowledgeable and personable they are. I took my dog in for a regular visit and some stuff was abnormal. I was on a budget and they worked within that budget to perform the most beneficial tests and used their extensive knowledge to rule out any insignificant diagnosis’. Personally, I would rather pay a bit more and have a knowledgeable veterinarian on my side than go to a cheaper clinic with not so knowledgeable veterinarian. I guess, you get what you pay for.
According to PetMD, the national average for an exam is $50 and theirs is $55. Please remember that this is a business. They care desperately for animals, but they still need to make a profit to pay the bills. Just like our area hospitals who treat us. I was at the vet yesterday with a scared older dog. The veterinarian got on the floor where my dog was at and preformed the exam. She worked with my dog to help calm her down, now that’s caring for animals. I’ve been to a vet that ripped my Italian Greyhound (scary cat) out of my arms to take in back for a procedure. Another vet gave her calming medicine and I held her until she was calm enough.
Gina Devereaux
3 Apr 2018
Dr. Hollis is an amazing vet. I’ve been going to her with my family pets for the last 20 years! However the clinic prices are way too steep and the receptionist sure has an award winning personality. ...
Dr. Hollis is an amazing vet. I’ve been going to her with my family pets for the last 20 years! However the clinic prices are way too steep and the receptionist sure has an award winning personality. I noticed on my vet bill that they over charged me for my cat’s exam and when I called she was not helpful and had horrible customer service. So if you’re rich then by all means go here, you’ll have the best vet around. Not coming back ever again. And I’m not throwing my money away for a 5 minute check-up anymore.
Andy Hapka
8 Mar 2018
Wonderful and patient staff. Very caring for my dog (a Cavalier King Charles Spaniel). Also good at explaining things to me in a way I understand.
Kathryn Glass
1 Feb 2018
I have been taking my dog to this clinic for over 8 years. I'm very pleased with all of the staff and doctors. They take the time to explain everything. They treat JD and I with kindness and understan...
I have been taking my dog to this clinic for over 8 years. I'm very pleased with all of the staff and doctors. They take the time to explain everything. They treat JD and I with kindness and understanding. I recommend them to all of my friends and family.
Jim Jenders
7 Apr 2017
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth che...
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth checked out. Dr. Hollis checked out the teeth and ended up finding a total of two broken. She verbally told me a few treatment options and that I needed a rabies booster and distemper shots before proceeding with any type of treatment. I asked for written quotes on these options during this visit with no luck. They mentioned I could think about these options and get blood work drawn on the next visit during part two of the distemper shot. Upon leaving I paid the vet tech, specifically asking if there would be additional fees for part two of the distemper shot. I was assured there was no charge, and the only fee would be for blood work and medical waste disposal if I chose to extract the teeth.
Flash forward to the second visit, I told the vet tech as soon as I came in that I decided to get the teeth pulled and they would need to do the blood work. They gave the second part of the distemper shot and pulled blood. Upon leaving, I was finally given written min / max quotes for the surgery. As I left, expecting to schedule the surgery relatively soon I was told the only opening was 1.5 month out. I scheduled, then got my bill expecting to be charged for the blood work draw as the vet tech stated. To my surprise, I was charged for a complete office visit, another distemper shot, as well as the associated blood work. I asked what the extra charges were for, with no explanation given by the vet tech. She now stated she never said the second part was already covered and there would be no office charge. I paid in disgust and left.
Surgery, Dr. Hollis did a good job pulling the teeth, kept me informed and got my lab home with antibiotics and pain meds. Was told to schedule a follow up visit within two weeks. Once again, I asked if this was covered in my overall charge for the surgery and was assured it was. The day after the surgery, my dog developed extremely red ears with brown gunk inside the ear canal. Almost like an ear infection. Mentioned this during when the vet tech called two days after surgery.
I brought my lab there today for the follow up visit. The vet tech checked the teeth (not Dr. Hollis) saying they were fine. I mentioned the red ears, they swabbed them noticing the same brown gunk. The vet tech then left the room to go talk to Dr. Hollis, the tech came back immediately stating that this could not be related to the surgery and would be an additional office visit fee and lab fees for examining the brown gunk.. After expressing my disappointment with my second visit and now this, I was told just to clean them (which I had been since surgery!).
My lab clearly needs some sort of cream or antibiotic for her ears, now I'm left to take her to another Vet with another charge. After spending around $1,000 at Franksville Veterinary Clinic for the initial office visits, booster shots, blood work and teeth extraction, I thought they would have at least worked with me maybe just prescribing some sort of cream I could purchase.
Giving one star due to these extremely poor management practices and uninformed vet techs. Please note my review is not a reflection of Dr. Hollis.
Jim J.
6 Apr 2017
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth che...
As my regular vet didn't handle teeth extraction, I took my 5 year old yellow lab here for a broken tooth in January. I went there for their $1 new client initial office visit to get my labs teeth checked out. Dr. Hollis checked out the teeth and ended up finding a total of two broken. She verbally told me a few treatment options and that I needed a rabies booster and distemper shots before proceeding with any type of treatment. I asked for written quotes on these options during this visit with no luck. They mentioned I could think about these options and get blood work drawn on the next visit during part two of the distemper shot. Upon leaving I paid the vet tech, specifically asking if there would be additional fees for part two of the distemper shot. I was assured there was no charge, and the only fee would be for blood work and medical waste disposal if I chose to extract the teeth.Flash forward to the second visit, I told the vet tech as soon as I came in that I decided to get the teeth pulled and they would need to do the blood work. They gave the second part of the distemper shot and pulled blood. Upon leaving, I was finally given written min / max quotes for the surgery. As I left, expecting to schedule the surgery relatively soon I was told the only opening was 1.5 month out. I scheduled, then got my bill expecting to be charged for the blood work draw as the vet tech stated. To my surprise, I was charged for a complete office visit, another distemper shot, as well as the associated blood work. I asked what the extra charges were for, with no explanation given by the vet tech. She now stated she never said the second part was already covered and there would be no office charge. I paid in disgust and left.Surgery, Dr. Hollis did a good job pulling the teeth, kept me informed and got my lab home with antibiotics and pain meds. Was told to schedule a follow up visit within two weeks. Once again, I asked if this was covered in my overall charge for the surgery and was assured it was. The day after the surgery, my dog developed extremely red ears with brown gunk inside the ear canal. Almost like an ear infection. Mentioned this during when the vet tech called two days after surgery.I brought my lab there today for the follow up visit. The vet tech checked the teeth (not Dr. Hollis) saying they were fine. I mentioned the red ears, they swabbed them noticing the same brown gunk. The vet tech then left the room to go talk to Dr. Hollis, the tech came back immediately stating that this could not be related to the surgery and would be an additional office visit fee and lab fees for examining the brown gunk.. After expressing my disappointment with my second visit and now this, I was told just to clean them (which I had been since surgery!).My lab clearly needs some sort of cream or antibiotic for her ears, now I'm left to take her to another Vet with another charge. After spending around $1,000 at Franksville Veterinary Clinic for the initial office visits, booster shots, blood work and teeth extraction, I thought they would have at least worked with me maybe just prescribing some sort of cream I could purchase.Giving one star due to these extremely poor management practices and uninformed vet techs. Please note my review is not a reflection of Dr. Hollis.
Jeremy Holm
25 Feb 2017
Still fairly new to this clinic. I've only had 4 or 5 appointments between two dogs but so far everything has been great. Staff has been very friendly and knowledgeable.
Michael UncleMonkey Matusiak
1 Feb 2017
We have been taking our furry daughter to Franksville vet since she joined our family. The staff and doctors have always answered my questions and concerns with clear, concise answers. Even when we we...
We have been taking our furry daughter to Franksville vet since she joined our family. The staff and doctors have always answered my questions and concerns with clear, concise answers. Even when we were upset or worried they are great at calming you down and making sure you understand the health of your family member. I would send anyone who doesn't like their current vet to Franksville Vet to get the care their babies deserve. Love them like family and they treat us the same.
Dina Pinon Parker
26 Jan 2017
Dr Hollis has been my vet for 15+ years. Would highly recommend her to any of my friends. Her staff is always polite and professional. She understands that we love our animals but can not always a...
Dr Hollis has been my vet for 15+ years. Would highly recommend her to any of my friends. Her staff is always polite and professional. She understands that we love our animals but can not always afford to spend a fortune on them and has never made me feel bad because of that. She will do whatever is possible to help the animal and help the owner do the best they can do for their pet. I have also had her help me many times in emergency situations. Always able to make time for me and animals
Shane Sherwood
25 Jan 2017
Dr. Deb and the staff here always take amazing care of our pups. Our wolfhounds are always seem to get into some kind of trouble. The great staff here is always ready and able to help get them back on...
Dr. Deb and the staff here always take amazing care of our pups. Our wolfhounds are always seem to get into some kind of trouble. The great staff here is always ready and able to help get them back on track. Two very close calls with one of them in the last year. So very much better now. Thank you so much from Griffin, Gretchen, and the rest of the Sherwood's!
Brian Vodicka
26 Aug 2016
friendly staff
Tom S.
18 Jul 2016
Took my 16 year old cat here who wasn't eating or drinking. We waited for the vet for quite some time upon entering the exam room. My appointment was at 3:20, the vet didn't come into the room until...
Took my 16 year old cat here who wasn't eating or drinking. We waited for the vet for quite some time upon entering the exam room. My appointment was at 3:20, the vet didn't come into the room until around 3:45. He did his exam and instead of asking me what I'd like to do, he just told me what he was doing and as a client I felt pressured which isn't something I wanted in a vet or Doctor. They said they'd draw blood and urine and would have test results back in 20 mins. They came in 10 mins later and said they didn't have the kits they needed to do all the tests and they'd have to send it out and I wouldn't get the results until tomorrow (Saturday). Understandable. Then they called me on Saturday and said there was another delay and I probably hear back until Monday. If this was serious, 3 days is a long time in my opinion. I called and told them I didn't feel like I should have to pay the full price for the test since it took so long and I would have went elsewhere if I had known it'd take 3 days and the response I received was "well we could have just thrown the blood out if you wanted to go somewhere else". I feel like this isn't something you should say to a customer who just forked over $260 for some tests. She said she'd ask the owner if he'd consider a refund but said they typically never refund money and they placed all the blame on the lab they send to. I won't be going back to this place unless they resolve my issue.
Peggy Marsch
28 Jun 2016
I would NOT recommend this veterinary clinic in good faith. I had 2 emergency situations & had the poorest service. If a cat or dog would be hit on the road across the street, say Goodbye to the anim...
I would NOT recommend this veterinary clinic in good faith. I had 2 emergency situations & had the poorest service. If a cat or dog would be hit on the road across the street, say Goodbye to the animal! They should be reported to the Humane Society! Receptionist is on personal calls & will tell you, you need an appt!
Carrie Ann Ludwig
8 Feb 2016
My first appointment with Riley today nothing but good things about them
Katy Shea
10 Jul 2015
Cinder, Lacy, and I love our vet! (as long as they don't try to look in my eye! says Cinder) They are so friendly and loving to my girls every time we are there, and even with all the dogs they see, ...
Cinder, Lacy, and I love our vet! (as long as they don't try to look in my eye! says Cinder) They are so friendly and loving to my girls every time we are there, and even with all the dogs they see, they know my girls! I trust their advice and care wholeheartedly. I could go on and on about how much I love this place!
Alyssa Bolden
22 Jun 2015
Great clinic, took wonderful care of my cat in the last stages of her life and never pushed me to do things I wasn't comfortable with because I didn't want to extend her suffering. Only reason I took...
Great clinic, took wonderful care of my cat in the last stages of her life and never pushed me to do things I wasn't comfortable with because I didn't want to extend her suffering. Only reason I took one star is her end of life costs (inc cremation) were far far more than the usual (my family is in cat rescue), and of course that's not what you are thinking about in a time of grief and I feel like that might have been taken advantage of. The vets and staff are wonderful though and are great with animals, I will definitely go back!
Sandy S.
7 Sep 2014
The only reason I give this vet clinic 1 star is because there is no 0! The staff is rude, the veterinarians push all kinds of tests and medications that my animal does not need. They guilt you into h...
The only reason I give this vet clinic 1 star is because there is no 0! The staff is rude, the veterinarians push all kinds of tests and medications that my animal does not need. They guilt you into having services done "For the Benefit" of your pet. For the benefit of MY pet I am definitely NEVER going back. This place is NOT like it used to be!!
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