Great experience. Very knowledgeable staff. the Dr was very thorough and compassionate. In our case nothing could be done under the circumstances but the Doctors explanation gave us an understanding as to why. Have been there before and highly recommend them. Read Less

Lakeshore is compassionate and understanding with both owners and the animals. Their communication as results come in and including the owner in discussion of diagnostic and treatment options is greatly appreciated. Read Less

We had a wonderful experience - our dog was admitted in an emergency situation and they handled everything wonderfully. We felt comfortable when it was time for him to come home because the technicians and Doctors were very helpful and took the time to explain everything clearly. Read Less

I can't believed they killed my dog they were assuming what was wrong with her but they didn't do anything they gave her medicine but they ended up killing her and hours later she died on my sisters bed. She was still a young dog and she deserved more years to live. Read Less

Although they provide excellent care I have an issue with them charging my card $200 when making the appointment when they aren’t seeing my dog for five weeks out. I could understand taking my number and charging something if I am a no show. This seems unethical and should be illegal. This is only a means for them to make money I need to admit that I didn't handle my frustration with this policy well. Their Client Liaison called me after seeing this post. They don't want to keep credit card numbers on file due to how frequently sites get hacked. They need to charge the money because people are more inclined to keep their appointments then. They have too many no shows which is frustrating because if they knew ahead of time they could give that appointment to someone else who is waiting to get in sooner. This is also frustrating to the specialist veterinarians when they could be using their time to help animals. People need to be responsible enough to call when they can't make an appointment and be courteous to those waiting for an appointment and the specialist. They have provided care for a dog of ours that had cancer and were outstanding in the care and treatment of our dog. Read Less

Do not bring your pets to Lakeshore unless it's a dire & all other vets are closed. We brought our family dog to this clinic on a Thursday evening at 5 p.m. in 2016 after our regular vet assessed & referred us here for an emergency CT scan after couple hours of thorough tests at his office. Our former regular vet stated that she felt it was CHF but she didn't have a CT Scan, only x-rays, which cannot 100% confirm...and no vet in the area (Meno. Falls) has a ct scan (later learned to be false), the only place that has one is Lakeshore. It turns out, both clinics are affiliated/connected professionally but non the less, we arrive with our nearly dead dog, suffering from classic symptoms of Congenital Heart Failure (CHF). Our regular vet called Lakeshore before we arrived to provide her thorough assessment results, and later confirmed to us they told Lakeshore that they referred for a CT scan only and discussion of putting our dog down and they shouldn't have put us through the trauma we endured. Severe belly bloat, bluish tongue generally means end of life. We asked Lakeshore if they could help us put her down because of her dire condition but the doctor stated that they wouldn't be able to do so without testing her for everything that she clearly wasn't suffering from and re-testing what our regular vet had already tested. It was $1,650 and we had to decide right then and there if we were going to pay up front or our dog could not be seen at all, including not performing a ct scan if all tests were not performed. We were still in the waiting area with this clipboard comprised of medical tests/check list the doctor rapidly put together. Our regular vet later stated again we were sent for only a CT scan, not a full health scan. Our dog was sent home on 2 heart meds even though I voiced that I didn't think she was healthy enough to make it through the night, one was prescribed in the wrong dose (after calling our regular vet, she informed us it was 2x too weak), we were told to follow-up with a heart surgeon (another $2-$3,000) in Madison (closest option under their care), and bring her back if her symptoms worsen. Well, they were so bad there was no more room for worse. She died 18 hours later on our kitchen floor, never ate again, didn't drink water for days. Her tongue never changed from grey-blue except when they hooked her up to an oxygen machine they said. We were not in the room for her oxygen treatment so we didn't see this but this is what they claim. Nobody should go here. It may be the only option for some but they are for profit. In my opinion, they don't have the expertise to be caring for any emergency situations. If they did, they wouldn't have sent our dying dog home with us to die after knowing our dog wasn't eating/drinking, bluish tongue, etc. And, recommended heart surgery when the only real option was to put her down after her CT scan. Don't let owner say this is unverified. I'm a real former local customer and cannot stand the thought of people's emotions being manipulated into signing contracts for costly unnecessary medical treatment. Other ER vets do not operate like this. Buyer beware. We are still thinking of filing a small claims but main goal is to voice serious disregard for patient's actual medical emergency in favor of high profits/financial gain. Read Less

We are thrilled that we have finally gotten a diagnosis for our little Zulu thanks to our primary vet Brook-Falls Vet working with Lakeshore Specialists. Zulu had exploratory abdominal surgery at Lakeshore Specialists and we now have a treatment plan for her. The doctors and all the staff at Lakeshore are just awesome. I would recommend there services to anyone in a heart beat. Read Less

The staff is very nice and helpful. It gets 3 stars, as their prices are very high. Be ready with spending lots of money if your pet has issues. Dinged $95 just for them to assess your animal. Any more issues can add up rapidly. And they want the money immediately. You can apply for Care Credit, but if you’re not approved for enough or not approved at all, you will be on the hook for lots of money. So watch your wallet. Read Less

The staff was amazing in handling a very delicate situation. It was my first time at this office and it was an emergency situation for my sweet 10yr lab. We ended up having to euthanize him that day and I can't say enough about how the staff comforted us as well as Bear on that extremely difficult and very emotional day. Read Less

Took my 13 y/o cat here to get a diagnosis of possible cardiovascular problems. Vet wanted to see her every 7-10 days at $150+/visit. Had two follow-up visits after initial ($700) exam and echocardiogram. I wasn't allowed to accompany kitty in the exam room (practice policy, evidently) and she had a SEVERE limp and wouldn't leave one room of our house for three weeks after the third visit. I called that night to see if anything had happened during the exam, and they said she "may have jumped off the exam table, but weren't sure." Decided the visits were too stressful on my girl and probably causing more harm than good, so had what I thought was an agreed upon plan with the vet to stick with current treatment without recurring visits, as the meds were helping tremendously. Vet was in agreement, but now that it's time to refill prescriptions after four months ($75/mo), they're unable to approve without an exam. The vet tech who called to inform me of this was extremely rude, wouldn't let me address my concerns and kept speaking over me. I refuse to spend another penny here and strongly advise others not to unless you can afford to spend thousands of dollars for subpar service and care. WVRC (Waukesha/Pewaukee) has come highly recommended from coworkers and friends, and I feel any alternate is better than LVS. I'm also now left in a lurch without meds for kitty who relies on them and gets so sick without them. Abhorrent!!! Read Less

If your pet ever had an emergency this is the place to go! They are quick, hones, thorough and compassionate. Wheny dog had an emergency they took me back immediately. As soon as anyone had any updates they let me know. They were very up front with cost as well. I would definitely take my dog back if need be! Read Less

My experience wasn't fabulous by any means but after writing a post that laid in, someone called and went through all of my concerns. At the end of the day, I struggled with feeling frustrated for a few months about what happened but most can be excused/chalked up to clarification and communication issues that I now know after speaking to someone who was direct and kind. Read Less

Dr. Tyler Close and his team were exceptionally kind and thoughtful as well as very thorough in their care and concern for me and my pet. I would not hesitate to send anyone to this facility if they want quality care for their 4 legged loved one. Read Less

We came here on a Friday evening with a very sick dog. We had been battling an unknown issue for months that required frequent visits to his normal vet but they just couldn't seem to figure out what it was. We were greeted by 2 very sweet women at the front desk and the doctors got us back after a short wait. Dr. Megan H (I hate that I can't remember her last name!) was wonderful with helping us decide which tests were needed and getting them done quickly. It turned out that my dog had a mass in his bowel and would require surgery to remove it. She explained everything in great detail and then it came to the financial talk. The surgery he needed was going to cost anywhere from $4000-6000, and the payment would have to be made in full the day of the surgery. We were floored. We did schedule the surgery for the following Monday, but I did make a couple of phone calls the next day searching for a facility that could do the surgery for less and thankfully I found one (Community Vet Center). I do understand that this is an emergency facility and I am very thankful for how great they were with my dog and how there were able to find out what was wrong with him quickly, I do hate the financial aspect. You're not given the option to make payments, only to sign up for CareCredit or Wells Fargo. While I do have CareCredit and we would have been able to do the surgery if we couldn't have found a cheaper option, I hate that there are people out there that might not be able to qualify for either of those options. What do they do then? Take their animal home and watch them suffer until the end, or put them down because they don't have any other option?  I understand that facilities must be paid for their services (I work in healthcare, I get it) but hospitals allow people to have payment plans to pay for their own procedures, why not allow the same for their pets? It breaks my heart to think there are people that have had to lose their animals because they weren't able to come up with that large sum of money within 2 days to save their pets life. I hope this is an option they were reconsider in future as pets deserve to be treated as well as we do. I don't mean for this to be a negative review, because the care was wonderful, I just understand things happen that you aren't prepared for and finding an easier way to handle the financial burden would make everything so much easier. Read Less

This is the best place I've found for my animals in the North Shore. Dr. Frank is our preferred veterinarian, however the experiences I've had with the entire staff have been nothing short of excellent. Read Less

After my local dermatologist specialist at my local animal clinic retired, I was referred to the Port Washington location. I made an appointment with the clinic, and they got me in pretty quick which I was pleased about. After making my appointment, I received a call back requesting a $140 deposit for the appointment. I was told that the deposit would be applied to the services at time of service. I paid the 'deposit', expecting it to be a true deposit. At my visit, the staff and doctor were all really friendly. During my visit the doctor ran a skin scrape, an ear smear test, and cytology, which is nothing new for Sam. Turns out he had a bacterial infection, yeast infection, and scabies (oh, joy). When I went to pay my bill the total was $298 for the tests and meds (I also had to order more meds for another $80 since they didn't have the strength in stock). The $140 was applied to the bill so I paid the $158 that was due. The day after my visit, I received a phone call advising me there had been a unfortunate mishap in the accounting. The $140 'deposit' was actually to pay for the exam upfront, and the $298 in it's entirety was due at time of service. I told them that was not how it was explained to me, and if I was told that up front I would have never made the appointment. They told me that I saw a specialist, so it would cost more. I told them that the dermatologist visit with the same tests at my local clinic was $150 plus whatever the meds came out to be... Not $520 + gas + time off of work (around $600 total). They just said sorry you feel that way but we will send you an invoice and you still owe the $140. This clinic does a horrible job at explaining their charges, asking permission and advising of the cost of tests, and have zero empathy when they are the ones who screwed up. From the start they were misleading about the 'deposit', and they said they will have to advise the team to do a better job... that doesn't help me as I am out more money. I think what adds the cherry on top... the total cost of this visit was more than my mortgage payment. Great service and treatment, way overpriced. If the whole money thing doesn't bother you, then I would still recommend... If you are on a tight budget, I would call and get an entire estimate of the visit or look somewhere else.Read Less

Although no one never wants to visit an animal hospital, I am so glad places like this are readily available to people in our area. Great care, compassion from everyone I interacted with here. My boy is all healed up after quite an ordeal and I am grateful to the staff here for making that possible. Read Less

We had an incident where our Frenchie ripped his Dew Claw off at night back in December and the staff at Lakeshore Veterinary fixed him right up! Everyone was so sweet from the front desk staff to the vets techs! And they even put a cute little Christmas bow on his bandage! On top of that, they really know their stuff about Frenchies! We'll definitely be coming back! Thank you! Read Less

Lakeshore Veterinary Specialists is an wonderful place to take an ill pet. From the front desk staff to the Vet Staff, everyone is professional and respectful. Our dog ate something weird and was feeling awful. I'm happy to say that Mick is doing very well now. Thank you Lakeshore staff!! Read Less

I can not express, enough, how wonderful the staff is at the Oak Creek location. They went above and beyond to make a kitty loss smoother than it could have been. I highly suggest this facility for all your animal needs. Read Less

The entire staff and veterinarian team at LVS are among the most intelligent and professional caregivers I've ever encountered. They treated our ailing dog with the utmost attention and respect, and everyone was at all times sensitive and upfront about all aspects associated with our dog's illness and care. I will not hesitate to bring my other pets to LVS and regularly recommend them to my friends and colleagues. We're extremely fortunate to have a facility like this in our community. Read Less

After paying 4300 dollars (and counting) for a TPLO surgery for my poor baby I expect a certain level of care. The vast majority of the staff is completely rude and insensitive. When I was waiting to pick up my dog, in tears waiting to see her, the front desk receptionist cared more about collecting my money than me waiting to see my dog. It took the staff 30 min to figure out the extra 200 dollars that I was charged for the surgery. I understood there may be additional costs after, but I felt it was reasonable to ask what I was paying for. It was a huge ordeal for them to actually tell me. Turns out my dogs heart rate dropped low and I was charged 80 dollars for that med during surgery. You have to pull information from these people because at the end of the day they care about money and not your dog. Their overnight accessibility is being put on hold for 45+ min to get answers from anyone certified to provide medical advice about your pet. They even made the mistake of telling me incorrect information about my dog, saying they mixed her up with another dog with the same name. I was worried sick all day, only to find out they don't actually know which dog is which. If you have any concerns, you can talk to their client care specialist or whoever, her name is Amy. She refused to apologize for anything and actually hung up on me mid conversation with her. This place is so dysfunctional that I was legitimately concerned that they would do surgery on the wrong leg. I'm disgusted with this establishment. If you care about your pet like I do, I hope you will consider going elsewhere for your veterinary needs.Read Less

Took the surgeon hours to get to my girlfriends dad's 1 year old puppy. They failed to do anything they charged them for. Over $4,000 in charges for basically having their puppy sit and die. I can't believe how unprofessional one establishment could be. Don't take your dogs/puppies here for any emergency unless you want them to die. Read Less

They couldn't figure out what was wrong with my dog. But they have $4600.00 of my money. I don't have my dog he was only 7 and NO ANSWERS to what was wrong. A lady in the office said It's Medicine they don't know everything. Listen and ask questions when they talk about what it will cost you to do tests. It's overwhelming what your going thru and it was very hard to understand the cost when the vet is explaining it.UPDATE:Stephanie O. emailed me asking if I want someone to contact me from the Client Care Liaison Dept to talk to me. I had talked to someone from there and she was the one that said It's Medicine they don't know everything. So my answer to that question is No thank you. She made me feel WORSE!, when talking to the 1st lady I've done enough crying. She wasn't any help. Read Less

They were wonderful! Our beloved 4 year old dachshund had lost control of his whole back half due to common back issues in the breed. Our hearts were broken. The staff worked hard with Mylo and us and he's made an amazing recovery! We are so thankful for their guidance and support throughout his surgery and therapy. I would strongly recommend lakeshore. Dr luginbill, the physical therapist is amazing.Read Less

The whole staff at Lakeshore are amazingly compassionate. We were referred to Lakeshore by our family's vet. Our dog recently was diagnosed with cancer and we needed to see an oncologist. Dr. Reiman spent a lot of time with us answering all of our questions and giving our family options. She is sweet and genuinely cares about animals. I highly recommend Lakeshore Vets. Read Less

Writing this review is pretty upsetting to me, as coming here was probably one of the saddest days of my life. It was about 10 pm on a Sunday night and I rushed in holding my poor bunny in my arms. I had called in advance and let them know that I thought he was still alive, and they had a vet at the door waiting to meet us.They were one of the few places open, and it was urgent for us that we be seen that night.Unfortunately, my little guy didn't make it. I was screaming and frantic. There was another client in the waiting room and they put us in a private room where we could mourn alone and as long as we needed.When I finally had enough, they provided a ton of possible options to remember Joey - I could make a little plaque out of his paw print, I could turn his ashes into a tree, or I can just take his ashes with me. I opted to have a paw print memorial of him, in addition to having him cremated. I had his remains back in less than a week. I received a card in the mail from them sending condolences for our loss. The pain of losing a pet is never easy, but the care and comfort they provided in our time of need is something I will never forget. I hope to be back, under better circumstances. Read Less

Thank you for taking such wonderful care of our Django! We are grateful for the amazing care he received and so thankful he continues to get better everyday. We cannot thank your caring and knowledgeable staff at the Glendale location enough for the incredible work they do! Django sends slobbery kisses to all of the sweet people that took such great care of him! Read Less

I wouldn't take my dogs anywhere else! We were greeted immediately and a tech came out to get my little pug right away. They made him comfortable with pillows and blankets. He was there for a few nights. They were great about updates and letting us come to see him. All of the doctors were great, especially Dr. Rushing! Everyone was so compassionate and we were never rushed! Amy gave us great discharge instructions! So happy for the great care we received and for the out come of my pup--he is doing better than I could have imagined! Read Less

If you even have to consider this as an option, your pet is gravely ill or experiencing a major emergency that needs to be tended to immediately.  Bring moral support with you as the waiting room is full of anxious, emotional and crying people in addition to their nervous pets.Unfortunately my pet was diagnosed with melanoma of the mouth requiring surgery to remove part of the tongue.  The doctor was very straightforward  and compassionate with the treatments available, what to expect the various outcomes to be, and  most importantly a complete breakdown of all costs that would be incurred.  As I said, he was very compassionate and also knowledgeable and non judgemental which we greatly appreciated.Everyone that works here is truly great at their respective  jobs and more than happy to answer any questions you may have at any time day or night and will call and give you progress calls throughput the night if that's what you wish.I really appreciate everyone at Lakeshore for their professionalism, however, I pray I am never in the position to have to return!  If this is your option, I wish both you and your fur baby the BEST of luck! Read Less

Tonight we had our 13 year old cat put to sleep at Lakeshore emergency vet clinic. It was very difficult but they fully explained the options and costs. We were able to stay with our cat during the euthanasia. They were professional and kind. I would recommend this emergency clinic for extreme cases. Read Less

This is the place you go when your regular vet is closed or your pet is terminally ill. We brought our buddy Brodie here. He had lymphoma. Sad story but the respect we were given and the array of choices on care that were provided to us made the transition a much easier process. There candor was much appreciated. For any emergency we will be here. They are currently expanding the facility as well which is always a plus. Read Less

I had to take my 16 year old kitty here in the middle of the night, she was scheduled to be put down the next day at the vet but she got worse throughout the night. I called in advance so they knew I was coming. Of course I was sad, I also had never put a pet down before. The lady working the front desk went out of her way to contact Care Credit for me (my card hadn't been used in awhile and they had to reactivate it) so that I could spend time with the doctor and kitty in the room.I can't remember what doctor helped us but she was great. She made us feel calm and assured me that I was doing the right thing. She let me sit with my cat for as long as I needed alone and was just very gentle and compassionate about the whole process.I highly recommend them for any emergency care you might need. Read Less

The staff was nice enough and seemed to care, however this business preys to those in emergency situations with outrageous costs for service. I can almost guarantee you'll be ripped off if you have to go here. It took me over an hour to negotiate a price for service. I caught my vet beginning her spiel of the cost game before she stopped herself and said, oh let's take a look at her (my cat) first. I gave one star because I think she cared a little for my pet in her condition. Read Less

no way would I go there always new staff one doctor and it like they do training staff and they killed my rabbit with the wrong meds just for a teeth trim not sure why they put her under with the wrong meds. Quaked vet Hospital just money hungry and try to charge me for the cleaning of 300 dollars I asked for the paper work half was blacked out. Read Less

This is a great place with a caring kind staff. I travel a distance to use the Animal Emergency Center and I find the drive well worth it. I have used them four times and each time I have had a positive experience. My cat had surgery there and I was allowed to spend half the night laying by his cage. To me that is priceless! The staff made me comfortable with a blanket to lay on. The staff knew my cat was scared when I was not there, so they put a blanket in front of the cage so he could feel secure. How is that for caring! They quote you on the fees in advance, which to me is not necessary, because pet ownership should not be about money and if it is you should not have a pet. I can imagine the frustration of the staff when they are there to save pets lives and the have to deal with the people that make the choice to put their animals down because they don't want to spend the money to save them. I commend each and every staff member at this center! Read Less

my springer developed diabetes in his last year and needed alot of care. he had an enlarged liver and spleen, hypertension, uncontrolled diabetes and emegency surgery for bloat. their skill and compassion was comforting for me. i could spend as much time with him as i wanted and i could call anytime. when he died i could stay as long as i needed. they collected some of his hair for me and made the arrangements for him to be cremated.was it expensive? hell yes. It's an emergency department and critical care unit of course its expensive. but i would do anything for my dog. Read Less

My dog got a cut that needed instant attention, they are always open, and the people that work there are professionals that care about animals. If you can't afford to take care of your pet then you should'nt own one. Anything can happen at anytime and they will be their for you. People seem to think cheaper is better. The 24 hour emergency clinics have the best vets in Milwaukee! Read Less

I've been there several times now, all emergencies. Yes, they're expensive, but you ask what's required, WHY it's required, what the cost is, etc. They DO have to have you put the quote on a credit card, but they have experts there for just about everything.We've been there with a full urinary blockage with a cat, with a constipation issue with another cat, a renal failure on another (we lost that cat), cancer end stage on another, and emergency pancreatitis (today).Once they did the quote you can make an owner's decision to say yes or no on what they need to do.But all the techs and vets have been extremely professional, very animal caring, very patient. And when you have a pet who can't be helped, who has to be euthenized, they're VERY understanding with grief.I know they're not cheap, but they're very good at what they do. Read Less