Since our breeder worked with Parkside, which came highly recommended, we switched from our prior vet. I wish we never had. When dropping off our dog to be groomed and receive vet services, my husban... Read More
Since our breeder worked with Parkside, which came highly recommended, we switched from our prior vet. I wish we never had. When dropping off our dog to be groomed and receive vet services, my husband confirmed the pick up time we were told when making the appointment. Much to his surprise, he was told the groomer was not in till 1 pm. He then asked if 5 pm would work. They confirmed it would. When he arrived at 5 pm, he was asked if he could come back at 7 pm. Did I mention that nothing was done yet? I understand issues can occur, but no one called either my husband or I to let us know or provide us options. Needless to say, we were less than thrilled. When I got home, I was mortified by what the groomer did. You are never to brush or comb our dog. It was apparent that this was done despite the fact I specifically told them to note this for the groomer when we made the appointment. However, even if I didn't, what type of groomer doesn't research the dog you are going to groom? Isn't that part of the job? Displeased at the services provided and their lack communication, I contacted the clinic. I was appalled at the lack of professionalism of the service manager. After much discussion, she asked me what I wanted her to do. I mentioned it would have been nice if they at least offered to credit the grooming. It wasn't until this point that she mentions a credit has already been applied. Really? This was never mentioned to my husband when she talked to him while he waited for our dog or to me during the any part of conversation with her. Don't you think you would lead with that when you have a dissatisfied customer? I requested our dog's files be sent to us while I discussed with my husband if we wanted to continue services with the clinic. Needless to say, I was mortified by the records received. At the prior visit, it mentioned that the vet advised us about socialization. If that conversation occurred, it did not happen with me or my husband who were both there that day. Then it states at our most recent visit that behavior concerns were discussed with us again. Never happened. I am truly flabbergasted. We never had these types of issues with our prior vet. If we had an issue, it was handled promptly and professionally. If they were running behind or our dog was having a rough day, we were called immediately. If you want a veterinarian team that is trustworthy, compassionate and professional, this is definitely not the place for you.Read Less