Veterinary Emergency Service
Janesville, Wisconsin
General Info
Veterinary Emergency Service is a locally owned company in Wisconsin with three emergency hospitals, over 20 veterinarians and 100+ support staff caring for animals 24/7. VES Middleton is also home to the Veterinary Specialty Center with board certified specialists in Anesthesia, Surgery, Critical Care, Pain Management, Internal Medicine, Oncology and Cardiac care.
As the first American Animal Hospital Association Referral Accredited hospital in Wisconsin, we receive walk-ins and referrals from general practice vets throughout Wisconsin, Iowa and Illinois. Beyond providing the best medical care possible - we pride ourselves on our communication, customer service and cooperation with your primary veterinarians. We work together to get your pet back to full health as soon as possible.
As the first American Animal Hospital Association Referral Accredited hospital in Wisconsin, we receive walk-ins and referrals from general practice vets throughout Wisconsin, Iowa and Illinois. Beyond providing the best medical care possible - we pride ourselves on our communication, customer service and cooperation with your primary veterinarians. We work together to get your pet back to full health as soon as possible.
Reviews
Priscilla Garcia
16 Apr 2018
REPORT
After three different emergency services needed for my dog, I have learned that the vets at this place are not sensitive to my pets situation, are very cold and judgmental people, and seem like they j...
After three different emergency services needed for my dog, I have learned that the vets at this place are not sensitive to my pets situation, are very cold and judgmental people, and seem like they just want my money as all the times visited there was something I could do at home for my puppy but, on the phone, they always make it seem like a more serious emergency than it is to only go there and say everything is ok and send us home.
One of the visits was when my new puppy ended up swollowing a cat toy. I brought him in to induce vomiting and get the toy out. They then proceeded to tell me everything physically wrong with my puppy (ex. one of his eyes, his nose, nails, etc.) and all the future problems/surgeries he would have to endure which, as a new puppy owner, got me very concerned and scared for his future, not to mention she said it in a very entitled and condescending manner that made me feel like an bad, uneducated owner. I then later took him to our primary vet and asked our vet about all the new worries this place had given me about my puppy in which our primary vet told me he was a very healthy dog and that all the things mentioned were indeed not a concern at all.
I try to avoid this place as much as possible unless there is no other option for my pup!
Pam Kabanuk
15 Apr 2018
REPORT
Thank you to the staff for being so wonderful to our Great Dane, Gracie, when she pulled/strained something in her neck! We are new to WI and were not sure where to take her or what to expect. Every...
Thank you to the staff for being so wonderful to our Great Dane, Gracie, when she pulled/strained something in her neck! We are new to WI and were not sure where to take her or what to expect. Everyone was wonderful with her and I think we were in and out in less than an hour!
Robyn Blahnik
11 Apr 2018
REPORT
NOT AN ER VETERINARIAN! Just an after hours clinic. I called about a bite wound on my dog that needed antibiotics 2 HOURS before they closed and they told me not to come in because they wouldn't have ...
NOT AN ER VETERINARIAN! Just an after hours clinic. I called about a bite wound on my dog that needed antibiotics 2 HOURS before they closed and they told me not to come in because they wouldn't have time to treat him. How could someone in good conscious turn away an animal that needs help at an "ER" clinic 2 hours before closing?! To top it off the women who answered the phone seemed to have zero empathy towards our dilemma. 04/11/2018 6:00 am
Erica Sanders
26 Mar 2018
REPORT
Very nice staff. Works awesomely with autistic children in calming them down when their service dog is in need of help. Very clean place. Prices not bad either. I would suggest this vet to everyone.
Colin Marklein
23 Jan 2018
REPORT
I had to have a long time family pet put to sleep on short notice. The staff was very compassionate and caring. They took fantastic care of my dog and she passed away very calmly and quietly. They als...
I had to have a long time family pet put to sleep on short notice. The staff was very compassionate and caring. They took fantastic care of my dog and she passed away very calmly and quietly. They also have a pet cremation service that takes care of everything for you as well. I highly suggest this company when you're going through something so difficult. Thank you for everything.
Michele Barber
2 Jun 2017
REPORT
With all the emotions of putting down a beloved member of the family, Dr. Delay and Staff were top notch. They were understanding, caring, patient and professional. Thank you for treating my Sadie w...
With all the emotions of putting down a beloved member of the family, Dr. Delay and Staff were top notch. They were understanding, caring, patient and professional. Thank you for treating my Sadie with the upmost respect.
Nikki
29 May 2017
REPORT
Today I went in with my 15 year old cat preparing to put her down. The lady at the front desk was welcoming and very gentle when explaining what my options were with my cat. She took me into a private...
Today I went in with my 15 year old cat preparing to put her down. The lady at the front desk was welcoming and very gentle when explaining what my options were with my cat. She took me into a private room and handed me a box of Kleenex as she answered all my questions. Marie O. was the vet tech that came in to take my cat to the backroom. She was kind, gentle, and understanding, After taking my cat back she returned minutes later to talk me through some other options. Marie was wonderful as she gathered more information and explained to me some further things we could do before I put my cat down. I was honest about my concerns with the financial cost of continuing to care for an aging cat. Marie was never judgmental and truly cared about helping my cat. Dr. Sibley was also amazing. She answered my questions and was amazing with my two young children that both missed their nap. I ended up leaving with a happy cat and the confidence to continue with meeting her medical needs. Marie O you are amazing and Kimba and I are lucky to have met you. Thank you for such an amazing experience! Kimba is back to her old self and I will never be able to thank you enough!
Katie B
22 Apr 2017
REPORT
We have taken our older lab here multiple times and had great experiences. Clean facility, friendly people who keep you updated every step of the way. We have a new 3 month old puppy that was having a...
We have taken our older lab here multiple times and had great experiences. Clean facility, friendly people who keep you updated every step of the way. We have a new 3 month old puppy that was having an issue we weren't sure how to take care of. After speaking with our vet earlier, they are now closed, we decided to call the Emergency vet to make sure everything was still on track. After telling the lady (S) who answered the phone what the vet said and what was going on and she completely dismissed us and told us to call a different place and number because they wouldn't know how to help us or what to say. She didn't ask anyone else or even attempt to help. She gave us a different number to call, told us it'll cost us money, and that was that. I called the Madison vet clinic when we hung up just to see if they would be helpful and they answered all my questions, gave us advice, told us what to watch for, recommendations based on symptoms, everything. We will be going to the Madison location from now on if this is how Janesville is going to be.
florentina t.
10 Apr 2017
REPORT
We took our dog in at 1am for a cluster seizure. The staff was so caring and comforting to us. We felt at ease leaving him overnight for treatment and monitoring. The veterinarian contacted us regular...
We took our dog in at 1am for a cluster seizure. The staff was so caring and comforting to us. We felt at ease leaving him overnight for treatment and monitoring. The veterinarian contacted us regularly to give us updates on his status. We came to pick him up the following day and received excellent discharge instructions and teaching. Everyone...from the front desk, to the vet techs and veterinarians are amazing!
Kurt Wheeler
29 Mar 2017
REPORT
Brought our cat of 10 years in last night after he started having seizures (he has diabetes). We described the history and symptoms, and all pertinent info to the receptionist and Dr.
The doctor was ...
Brought our cat of 10 years in last night after he started having seizures (he has diabetes). We described the history and symptoms, and all pertinent info to the receptionist and Dr.
The doctor was very arrogant and collectively argued after every statement. We left without any real answers, but they did manage to charge 250.00 for blood check, and fluids. The doctor didn't seem to know what to say...but I do....NEVER AGAIN. Everything they offered was quickly followed by the price...I learned more from Google than their staff.
Mallory L.
11 Mar 2017
REPORT
We had to bring our 12 week old puppy in because I was paranoid and panicking. They were honest, no sugar coating, but SO sweet and helpful. They helped us figure out why our pup was sick and how to t...
We had to bring our 12 week old puppy in because I was paranoid and panicking. They were honest, no sugar coating, but SO sweet and helpful. They helped us figure out why our pup was sick and how to treat him. They even corresponded with our normal vet to keep them up to date! They also called to check on our boy a few days later! Really appreciate these wonderful people!
Josh Siedschlag
16 Feb 2017
REPORT
Our dog had a round piece of rawhide caught in her esophagus and couldn't cough it out. Dr. Alicia was able to push the piece into her stomach without surgical intervention. So happy to have an emerge...
Our dog had a round piece of rawhide caught in her esophagus and couldn't cough it out. Dr. Alicia was able to push the piece into her stomach without surgical intervention. So happy to have an emergency vet near our home!!
Amy Christensen
14 Feb 2017
REPORT
The staff is incredible at the Middleton location. Everyone has been wonderful to my dog Favre and myself. Dr. Henik has been outstanding with Favre's Care. Anytime we have any concerns or worries som...
The staff is incredible at the Middleton location. Everyone has been wonderful to my dog Favre and myself. Dr. Henik has been outstanding with Favre's Care. Anytime we have any concerns or worries someone is always willing to help. Highly recommend both the emergency and specialty services here. Thank you!
Lisa Dominy-Lawrence
7 Feb 2017
REPORT
Our kitty, Cooper, had an emergency procedure done here today and I cannot say enough about how informative, reassuring and most importantly how caring the surgeon and whole staff is! They took the ab...
Our kitty, Cooper, had an emergency procedure done here today and I cannot say enough about how informative, reassuring and most importantly how caring the surgeon and whole staff is! They took the absolute best care of my little guy and kept me well informed so I was on pins and needles for as little time as possible. Thank you to everyone at the High Point location. Also to the staff and Dr at the East side location where we started out. Highly recommend to everyone needing emergency care for their pets!
Andrea Fink
22 Jan 2017
REPORT
My dog came in with 3 lacerations on his paw. Every single member of the staff was wonderful. The front desk receptionist was kind, understanding and supportive. The vet techs were amazing, and Dr Cor...
My dog came in with 3 lacerations on his paw. Every single member of the staff was wonderful. The front desk receptionist was kind, understanding and supportive. The vet techs were amazing, and Dr Cory Romans was absolutely wonderful with my baby. You can tell every single member of the staff truly cares for your pets and has passion for their job. Thank you to all the staff, for being so wonderful with Ralphie!
Stephanie Torres
16 Jan 2017
REPORT
I brought my puppy here last night. After she got sick. I told the lady on the phone i didn't have much money as we just bought our puppy that day. The lady calls me back tells me to bring her anyway ...
I brought my puppy here last night. After she got sick. I told the lady on the phone i didn't have much money as we just bought our puppy that day. The lady calls me back tells me to bring her anyway and we would figure out payment. We get there and they take her back right away, after about an hour or so the vet comes in tells me she looks okay but they want to keep her over night. It would be $140 to do so. After talking with my husband we decided to take her home. After 4 hours they finally have her discharge ready cost was $82( which was no big deal) one of the vets come out to discuss her discharge i asked her about her heart rate and she tells me we didn't check because that cost more. So basically we sat there for 4 hours for our pup to sit in a cage and nothing was ever done. I could of stayed home and watched her if thats all they did. This place was a joke. I feel they don't care about anything but money.
David VanDerHaegen
2 Jan 2017
REPORT
When you wake up to start the new year with a sick pet finding an emergency clinic as wonderful as veterinary emergency service is a lifesaver. Staff was excellent, price was reasonable. I highly re...
When you wake up to start the new year with a sick pet finding an emergency clinic as wonderful as veterinary emergency service is a lifesaver. Staff was excellent, price was reasonable. I highly recommend their services, comforting to both us and our dog lucky.
Nicole RW
20 Dec 2016
REPORT
This is my second time having to use VES. Having to take a family member to the hospital is a very rough, emotional time. The friendly, knowledgeable, caring staff at VES makes the process easier. Bot...
This is my second time having to use VES. Having to take a family member to the hospital is a very rough, emotional time. The friendly, knowledgeable, caring staff at VES makes the process easier. Both times I've had to take my dog to VES, he had to stay overnight. The only thing that made it easier for me to leave him there was the staff. They really seem to care about the animals as if they are their own. Dr. Embriano and Dr. Dougherty went above and beyond my expectations with their knowledge and compassion. My dog has separation anxiety and usually wont eat or socialize with anyone other than his family, but he does both as VES. I am highly impressed with the staff and care provided by VES and will recommend them to everyone!
Heidi Michel
19 Dec 2016
REPORT
Thanks to the staff at VES for taking such good care of our dog, Marley. He was in to be diagnosed (Dr. Baan) with and have surgery (Dr. Singh) for an overactive parathyroid. All of the staff were so ...
Thanks to the staff at VES for taking such good care of our dog, Marley. He was in to be diagnosed (Dr. Baan) with and have surgery (Dr. Singh) for an overactive parathyroid. All of the staff were so kind to us and to him, making him comfortable and easing my worried mind every step of the process. Because his procedure required a nearly 4 day hospital stay they were more than accommodating of our crazy schedule to let us visit and pick him up WAY outside of regular business hours late into the evening. I was so grateful that they made him comfortable despite his aversion to kennels and took such care to make sure that he was not anxious during his stay. You certainly don't want your beloved pet to be sick, but if they have to be, it is a great comfort to know that there is a wonderful facility with talented care provider to get them well.
Mallory Arlene Leonard
19 Dec 2016
REPORT
Thank you to the Janesville staff for taking a really terrifying experience and making it a bit more bearable. Trig received great care and is home and on the mend. We really appreciated the love you ...
Thank you to the Janesville staff for taking a really terrifying experience and making it a bit more bearable. Trig received great care and is home and on the mend. We really appreciated the love you showed our baby!
Ari Maxwell Stone
1 Dec 2016
REPORT
Yesterday, my wife and I had to euthanize our 3 year old cat/"first child" after a blood clot occluded flow to both hind limbs. It was a devastating and completely unexpected blow. Nevertheless, we we...
Yesterday, my wife and I had to euthanize our 3 year old cat/"first child" after a blood clot occluded flow to both hind limbs. It was a devastating and completely unexpected blow. Nevertheless, we were comforted and impressed by the professionalism, kindness, and sincerity of the VES West staff - from the front desk receptionist to the veterinary technicians to our baby's physician, Dr. Romans. They made an unimaginably painful situation a little easier to bear. I would highly recommend taking your critically injured/ill animal here if the location is convenient.
Sheila Hayes Roznos
16 Nov 2016
REPORT
The skilled and loving care that was extended to our dog, Reno , is deeply appreciated. He sustained a wound on his right flank, and was losing a dangerous amount of blood. The cause of the wound r...
The skilled and loving care that was extended to our dog, Reno , is deeply appreciated. He sustained a wound on his right flank, and was losing a dangerous amount of blood. The cause of the wound remains a mystery, but the care he received at Veterinary Emergency Service brought him back to us, and a successful prognosis followed. He is a senior dog, and healing takes a while, but he is bright eyed, and has a wagging tail, both indications of recovery. Words cannot express our gratitude to the professional staff that treated him so kindly and skillfully.
Angela M Francis
13 Oct 2016
REPORT
The team at VES worked incredibly hard to save the life of our very sick feline family member. And they took great care of her during the week she spent recovering in the critical care ward. Everyone ...
The team at VES worked incredibly hard to save the life of our very sick feline family member. And they took great care of her during the week she spent recovering in the critical care ward. Everyone was incredibly helpful and kind, and we appreciated the efforts they made to make us feel welcome there when we went to visit our girl. We also appreciateed the regular phone calls to keep us informed on her progress. Thank you all!
Andrera Wandell
5 Oct 2016
REPORT
I called before they even opened told them about my pets symptoms and told them that id be there basically right when they opened. I still had to sit in the waiting room for 1+ hours. All they did was...
I called before they even opened told them about my pets symptoms and told them that id be there basically right when they opened. I still had to sit in the waiting room for 1+ hours. All they did was weigh and take the temp. my pet is not doing well. my vet is booked til next week and this place was my only option. I don't think they care to much about the well being of animals or being considerate to humans.
Brianna Shefchik
11 Sep 2016
REPORT
We recently took our dog to the Middleton location and had a great experience. Everyone was extremely nice and very helpful. We got back into a room within 5 minutes of checking in and saw the vet 10 ...
We recently took our dog to the Middleton location and had a great experience. Everyone was extremely nice and very helpful. We got back into a room within 5 minutes of checking in and saw the vet 10 minutes after getting into the room. Tristan was very straight forward and explained our options for treatment very clearly. The best part is we initially were worried about the cost of the emergency clinic but ended up spending a lot less then expected. I would definitely recommend this clinic. Thank you VES!
Ashley Bowman
10 Apr 2016
REPORT
Amazing. Just amazing. Wonderful staff, over the phone and in person. My dog and I spent a couple hours here late last night/early this morning and it was such a relief not only that there is such ...
Amazing. Just amazing. Wonderful staff, over the phone and in person. My dog and I spent a couple hours here late last night/early this morning and it was such a relief not only that there is such a facility for those of us who have a hard time adapting our schedules to a vet with 9-5 hours, but also that the people working here don't seem at all pissed off that they're working nights and weekends. Most professional vets I've ever been to. Dog and I were both exhausted and we were treated with compassion! Not to mention that I was expecting it to be a lot more expensive than it was. They answered all my questions and my dog is getting back to his old self again, almost immediately after starting treatment. Thank you so much.
Jamie F.
5 Jul 2014
REPORT
On the 4th of July my dog choked on a bone. We called VES when we were on out way there and they literally met us in the parking lot and we handed her off for them to start working on her immediately....
On the 4th of July my dog choked on a bone. We called VES when we were on out way there and they literally met us in the parking lot and we handed her off for them to start working on her immediately. They removed the bone safely and my dog is completely back to normal. I owe them my dogs life. Completely recommend them! Amazing staff, clean facility, everyone went above and behind for my little pup. Thanks!
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Please call
(608) 314-3510
3710 East Racine Street
Janesville Wisconsin 53546
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Veterinary Emergency Service
Janesville, Wisconsin
3710 East Racine Street
Janesville Wisconsin 53546
General Info
Veterinary Emergency Service is a locally owned company in Wisconsin with three emergency hospitals, over 20 veterinarians and 100+ support staff caring for animals 24/7. VES Middleton is also home to the Veterinary Specialty Center with board certified specialists in Anesthesia, Surgery, Critical Care, Pain Management, Internal Medicine, Oncology and Cardiac care.
As the first American Animal Hospital Association Referral Accredited hospital in Wisconsin, we receive walk-ins and referrals from general practice vets throughout Wisconsin, Iowa and Illinois. Beyond providing the best medical care possible - we pride ourselves on our communication, customer service and cooperation with your primary veterinarians. We work together to get your pet back to full health as soon as possible.
As the first American Animal Hospital Association Referral Accredited hospital in Wisconsin, we receive walk-ins and referrals from general practice vets throughout Wisconsin, Iowa and Illinois. Beyond providing the best medical care possible - we pride ourselves on our communication, customer service and cooperation with your primary veterinarians. We work together to get your pet back to full health as soon as possible.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Reviews
Priscilla Garcia
16 Apr 2018
After three different emergency services needed for my dog, I have learned that the vets at this place are not sensitive to my pets situation, are very cold and judgmental people, and seem like they j...
After three different emergency services needed for my dog, I have learned that the vets at this place are not sensitive to my pets situation, are very cold and judgmental people, and seem like they just want my money as all the times visited there was something I could do at home for my puppy but, on the phone, they always make it seem like a more serious emergency than it is to only go there and say everything is ok and send us home.
One of the visits was when my new puppy ended up swollowing a cat toy. I brought him in to induce vomiting and get the toy out. They then proceeded to tell me everything physically wrong with my puppy (ex. one of his eyes, his nose, nails, etc.) and all the future problems/surgeries he would have to endure which, as a new puppy owner, got me very concerned and scared for his future, not to mention she said it in a very entitled and condescending manner that made me feel like an bad, uneducated owner. I then later took him to our primary vet and asked our vet about all the new worries this place had given me about my puppy in which our primary vet told me he was a very healthy dog and that all the things mentioned were indeed not a concern at all.
I try to avoid this place as much as possible unless there is no other option for my pup!
Pam Kabanuk
15 Apr 2018
Thank you to the staff for being so wonderful to our Great Dane, Gracie, when she pulled/strained something in her neck! We are new to WI and were not sure where to take her or what to expect. Every...
Thank you to the staff for being so wonderful to our Great Dane, Gracie, when she pulled/strained something in her neck! We are new to WI and were not sure where to take her or what to expect. Everyone was wonderful with her and I think we were in and out in less than an hour!
Robyn Blahnik
11 Apr 2018
NOT AN ER VETERINARIAN! Just an after hours clinic. I called about a bite wound on my dog that needed antibiotics 2 HOURS before they closed and they told me not to come in because they wouldn't have ...
NOT AN ER VETERINARIAN! Just an after hours clinic. I called about a bite wound on my dog that needed antibiotics 2 HOURS before they closed and they told me not to come in because they wouldn't have time to treat him. How could someone in good conscious turn away an animal that needs help at an "ER" clinic 2 hours before closing?! To top it off the women who answered the phone seemed to have zero empathy towards our dilemma. 04/11/2018 6:00 am
Erica Sanders
26 Mar 2018
Very nice staff. Works awesomely with autistic children in calming them down when their service dog is in need of help. Very clean place. Prices not bad either. I would suggest this vet to everyone.
Colin Marklein
23 Jan 2018
I had to have a long time family pet put to sleep on short notice. The staff was very compassionate and caring. They took fantastic care of my dog and she passed away very calmly and quietly. They als...
I had to have a long time family pet put to sleep on short notice. The staff was very compassionate and caring. They took fantastic care of my dog and she passed away very calmly and quietly. They also have a pet cremation service that takes care of everything for you as well. I highly suggest this company when you're going through something so difficult. Thank you for everything.
Michele Barber
2 Jun 2017
With all the emotions of putting down a beloved member of the family, Dr. Delay and Staff were top notch. They were understanding, caring, patient and professional. Thank you for treating my Sadie w...
With all the emotions of putting down a beloved member of the family, Dr. Delay and Staff were top notch. They were understanding, caring, patient and professional. Thank you for treating my Sadie with the upmost respect.
Nikki
29 May 2017
Today I went in with my 15 year old cat preparing to put her down. The lady at the front desk was welcoming and very gentle when explaining what my options were with my cat. She took me into a private...
Today I went in with my 15 year old cat preparing to put her down. The lady at the front desk was welcoming and very gentle when explaining what my options were with my cat. She took me into a private room and handed me a box of Kleenex as she answered all my questions. Marie O. was the vet tech that came in to take my cat to the backroom. She was kind, gentle, and understanding, After taking my cat back she returned minutes later to talk me through some other options. Marie was wonderful as she gathered more information and explained to me some further things we could do before I put my cat down. I was honest about my concerns with the financial cost of continuing to care for an aging cat. Marie was never judgmental and truly cared about helping my cat. Dr. Sibley was also amazing. She answered my questions and was amazing with my two young children that both missed their nap. I ended up leaving with a happy cat and the confidence to continue with meeting her medical needs. Marie O you are amazing and Kimba and I are lucky to have met you. Thank you for such an amazing experience! Kimba is back to her old self and I will never be able to thank you enough!
Katie B
22 Apr 2017
We have taken our older lab here multiple times and had great experiences. Clean facility, friendly people who keep you updated every step of the way. We have a new 3 month old puppy that was having a...
We have taken our older lab here multiple times and had great experiences. Clean facility, friendly people who keep you updated every step of the way. We have a new 3 month old puppy that was having an issue we weren't sure how to take care of. After speaking with our vet earlier, they are now closed, we decided to call the Emergency vet to make sure everything was still on track. After telling the lady (S) who answered the phone what the vet said and what was going on and she completely dismissed us and told us to call a different place and number because they wouldn't know how to help us or what to say. She didn't ask anyone else or even attempt to help. She gave us a different number to call, told us it'll cost us money, and that was that. I called the Madison vet clinic when we hung up just to see if they would be helpful and they answered all my questions, gave us advice, told us what to watch for, recommendations based on symptoms, everything. We will be going to the Madison location from now on if this is how Janesville is going to be.
florentina t.
10 Apr 2017
We took our dog in at 1am for a cluster seizure. The staff was so caring and comforting to us. We felt at ease leaving him overnight for treatment and monitoring. The veterinarian contacted us regular...
We took our dog in at 1am for a cluster seizure. The staff was so caring and comforting to us. We felt at ease leaving him overnight for treatment and monitoring. The veterinarian contacted us regularly to give us updates on his status. We came to pick him up the following day and received excellent discharge instructions and teaching. Everyone...from the front desk, to the vet techs and veterinarians are amazing!
Kurt Wheeler
29 Mar 2017
Brought our cat of 10 years in last night after he started having seizures (he has diabetes). We described the history and symptoms, and all pertinent info to the receptionist and Dr.
The doctor was ...
Brought our cat of 10 years in last night after he started having seizures (he has diabetes). We described the history and symptoms, and all pertinent info to the receptionist and Dr.
The doctor was very arrogant and collectively argued after every statement. We left without any real answers, but they did manage to charge 250.00 for blood check, and fluids. The doctor didn't seem to know what to say...but I do....NEVER AGAIN. Everything they offered was quickly followed by the price...I learned more from Google than their staff.
Mallory L.
11 Mar 2017
We had to bring our 12 week old puppy in because I was paranoid and panicking. They were honest, no sugar coating, but SO sweet and helpful. They helped us figure out why our pup was sick and how to t...
We had to bring our 12 week old puppy in because I was paranoid and panicking. They were honest, no sugar coating, but SO sweet and helpful. They helped us figure out why our pup was sick and how to treat him. They even corresponded with our normal vet to keep them up to date! They also called to check on our boy a few days later! Really appreciate these wonderful people!
Josh Siedschlag
16 Feb 2017
Our dog had a round piece of rawhide caught in her esophagus and couldn't cough it out. Dr. Alicia was able to push the piece into her stomach without surgical intervention. So happy to have an emerge...
Our dog had a round piece of rawhide caught in her esophagus and couldn't cough it out. Dr. Alicia was able to push the piece into her stomach without surgical intervention. So happy to have an emergency vet near our home!!
Amy Christensen
14 Feb 2017
The staff is incredible at the Middleton location. Everyone has been wonderful to my dog Favre and myself. Dr. Henik has been outstanding with Favre's Care. Anytime we have any concerns or worries som...
The staff is incredible at the Middleton location. Everyone has been wonderful to my dog Favre and myself. Dr. Henik has been outstanding with Favre's Care. Anytime we have any concerns or worries someone is always willing to help. Highly recommend both the emergency and specialty services here. Thank you!
Lisa Dominy-Lawrence
7 Feb 2017
Our kitty, Cooper, had an emergency procedure done here today and I cannot say enough about how informative, reassuring and most importantly how caring the surgeon and whole staff is! They took the ab...
Our kitty, Cooper, had an emergency procedure done here today and I cannot say enough about how informative, reassuring and most importantly how caring the surgeon and whole staff is! They took the absolute best care of my little guy and kept me well informed so I was on pins and needles for as little time as possible. Thank you to everyone at the High Point location. Also to the staff and Dr at the East side location where we started out. Highly recommend to everyone needing emergency care for their pets!
Andrea Fink
22 Jan 2017
My dog came in with 3 lacerations on his paw. Every single member of the staff was wonderful. The front desk receptionist was kind, understanding and supportive. The vet techs were amazing, and Dr Cor...
My dog came in with 3 lacerations on his paw. Every single member of the staff was wonderful. The front desk receptionist was kind, understanding and supportive. The vet techs were amazing, and Dr Cory Romans was absolutely wonderful with my baby. You can tell every single member of the staff truly cares for your pets and has passion for their job. Thank you to all the staff, for being so wonderful with Ralphie!
Stephanie Torres
16 Jan 2017
I brought my puppy here last night. After she got sick. I told the lady on the phone i didn't have much money as we just bought our puppy that day. The lady calls me back tells me to bring her anyway ...
I brought my puppy here last night. After she got sick. I told the lady on the phone i didn't have much money as we just bought our puppy that day. The lady calls me back tells me to bring her anyway and we would figure out payment. We get there and they take her back right away, after about an hour or so the vet comes in tells me she looks okay but they want to keep her over night. It would be $140 to do so. After talking with my husband we decided to take her home. After 4 hours they finally have her discharge ready cost was $82( which was no big deal) one of the vets come out to discuss her discharge i asked her about her heart rate and she tells me we didn't check because that cost more. So basically we sat there for 4 hours for our pup to sit in a cage and nothing was ever done. I could of stayed home and watched her if thats all they did. This place was a joke. I feel they don't care about anything but money.
David VanDerHaegen
2 Jan 2017
When you wake up to start the new year with a sick pet finding an emergency clinic as wonderful as veterinary emergency service is a lifesaver. Staff was excellent, price was reasonable. I highly re...
When you wake up to start the new year with a sick pet finding an emergency clinic as wonderful as veterinary emergency service is a lifesaver. Staff was excellent, price was reasonable. I highly recommend their services, comforting to both us and our dog lucky.
Nicole RW
20 Dec 2016
This is my second time having to use VES. Having to take a family member to the hospital is a very rough, emotional time. The friendly, knowledgeable, caring staff at VES makes the process easier. Bot...
This is my second time having to use VES. Having to take a family member to the hospital is a very rough, emotional time. The friendly, knowledgeable, caring staff at VES makes the process easier. Both times I've had to take my dog to VES, he had to stay overnight. The only thing that made it easier for me to leave him there was the staff. They really seem to care about the animals as if they are their own. Dr. Embriano and Dr. Dougherty went above and beyond my expectations with their knowledge and compassion. My dog has separation anxiety and usually wont eat or socialize with anyone other than his family, but he does both as VES. I am highly impressed with the staff and care provided by VES and will recommend them to everyone!
Heidi Michel
19 Dec 2016
Thanks to the staff at VES for taking such good care of our dog, Marley. He was in to be diagnosed (Dr. Baan) with and have surgery (Dr. Singh) for an overactive parathyroid. All of the staff were so ...
Thanks to the staff at VES for taking such good care of our dog, Marley. He was in to be diagnosed (Dr. Baan) with and have surgery (Dr. Singh) for an overactive parathyroid. All of the staff were so kind to us and to him, making him comfortable and easing my worried mind every step of the process. Because his procedure required a nearly 4 day hospital stay they were more than accommodating of our crazy schedule to let us visit and pick him up WAY outside of regular business hours late into the evening. I was so grateful that they made him comfortable despite his aversion to kennels and took such care to make sure that he was not anxious during his stay. You certainly don't want your beloved pet to be sick, but if they have to be, it is a great comfort to know that there is a wonderful facility with talented care provider to get them well.
Mallory Arlene Leonard
19 Dec 2016
Thank you to the Janesville staff for taking a really terrifying experience and making it a bit more bearable. Trig received great care and is home and on the mend. We really appreciated the love you ...
Thank you to the Janesville staff for taking a really terrifying experience and making it a bit more bearable. Trig received great care and is home and on the mend. We really appreciated the love you showed our baby!
Ari Maxwell Stone
1 Dec 2016
Yesterday, my wife and I had to euthanize our 3 year old cat/"first child" after a blood clot occluded flow to both hind limbs. It was a devastating and completely unexpected blow. Nevertheless, we we...
Yesterday, my wife and I had to euthanize our 3 year old cat/"first child" after a blood clot occluded flow to both hind limbs. It was a devastating and completely unexpected blow. Nevertheless, we were comforted and impressed by the professionalism, kindness, and sincerity of the VES West staff - from the front desk receptionist to the veterinary technicians to our baby's physician, Dr. Romans. They made an unimaginably painful situation a little easier to bear. I would highly recommend taking your critically injured/ill animal here if the location is convenient.
Sheila Hayes Roznos
16 Nov 2016
The skilled and loving care that was extended to our dog, Reno , is deeply appreciated. He sustained a wound on his right flank, and was losing a dangerous amount of blood. The cause of the wound r...
The skilled and loving care that was extended to our dog, Reno , is deeply appreciated. He sustained a wound on his right flank, and was losing a dangerous amount of blood. The cause of the wound remains a mystery, but the care he received at Veterinary Emergency Service brought him back to us, and a successful prognosis followed. He is a senior dog, and healing takes a while, but he is bright eyed, and has a wagging tail, both indications of recovery. Words cannot express our gratitude to the professional staff that treated him so kindly and skillfully.
Angela M Francis
13 Oct 2016
The team at VES worked incredibly hard to save the life of our very sick feline family member. And they took great care of her during the week she spent recovering in the critical care ward. Everyone ...
The team at VES worked incredibly hard to save the life of our very sick feline family member. And they took great care of her during the week she spent recovering in the critical care ward. Everyone was incredibly helpful and kind, and we appreciated the efforts they made to make us feel welcome there when we went to visit our girl. We also appreciateed the regular phone calls to keep us informed on her progress. Thank you all!
Andrera Wandell
5 Oct 2016
I called before they even opened told them about my pets symptoms and told them that id be there basically right when they opened. I still had to sit in the waiting room for 1+ hours. All they did was...
I called before they even opened told them about my pets symptoms and told them that id be there basically right when they opened. I still had to sit in the waiting room for 1+ hours. All they did was weigh and take the temp. my pet is not doing well. my vet is booked til next week and this place was my only option. I don't think they care to much about the well being of animals or being considerate to humans.
Brianna Shefchik
11 Sep 2016
We recently took our dog to the Middleton location and had a great experience. Everyone was extremely nice and very helpful. We got back into a room within 5 minutes of checking in and saw the vet 10 ...
We recently took our dog to the Middleton location and had a great experience. Everyone was extremely nice and very helpful. We got back into a room within 5 minutes of checking in and saw the vet 10 minutes after getting into the room. Tristan was very straight forward and explained our options for treatment very clearly. The best part is we initially were worried about the cost of the emergency clinic but ended up spending a lot less then expected. I would definitely recommend this clinic. Thank you VES!
Ashley Bowman
10 Apr 2016
Amazing. Just amazing. Wonderful staff, over the phone and in person. My dog and I spent a couple hours here late last night/early this morning and it was such a relief not only that there is such ...
Amazing. Just amazing. Wonderful staff, over the phone and in person. My dog and I spent a couple hours here late last night/early this morning and it was such a relief not only that there is such a facility for those of us who have a hard time adapting our schedules to a vet with 9-5 hours, but also that the people working here don't seem at all pissed off that they're working nights and weekends. Most professional vets I've ever been to. Dog and I were both exhausted and we were treated with compassion! Not to mention that I was expecting it to be a lot more expensive than it was. They answered all my questions and my dog is getting back to his old self again, almost immediately after starting treatment. Thank you so much.
Jamie F.
5 Jul 2014
On the 4th of July my dog choked on a bone. We called VES when we were on out way there and they literally met us in the parking lot and we handed her off for them to start working on her immediately....
On the 4th of July my dog choked on a bone. We called VES when we were on out way there and they literally met us in the parking lot and we handed her off for them to start working on her immediately. They removed the bone safely and my dog is completely back to normal. I owe them my dogs life. Completely recommend them! Amazing staff, clean facility, everyone went above and behind for my little pup. Thanks!
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