Came to East Towne looking for a vet who knew how to work properly with rabbits. Dr. Hover is knowledgeable and gentle with the bunnies. The vet techs have demonstrated that they know how to hold rabbits without adding to the stress of the visit. (For example, loosening their grip when the bun struggles instead of tightening it.) Instead of putting the bunnies on a table, they do everything on the floor, safer for buns who might try to jump away. Glad to have found East Towne Clinic! Read Less

Terrible mistake boarding my dog at this place. I found him with a broken tooth, muzzle and front paw hurt. I don't know what the dog went through but I suspect he broke the tooth biting the cage bars.The care takers never noticed the broken tooth inside his food bowl. Actually they swapped his bowls with other dogs, returning an old dent bowl in the place of his new ones. Read Less

I recently boarded my cat. Beforehand I asked to view the boarding facility and thought my cat would be in the facility I was shown. The room was acceptable because she would be able to see other cats and have company. When I picked her up 8 days later I found out she was put in a big room by herself. She seemed very distressed from the experience and so was I. Read Less

Awful experience. I had my dog in a couple of weeks ago due to some back pain. The first vet was super nice and sweet but I left still not knowing what to do with my dog and was told to maybe take him to a specialist and was given 2 weeks worth of pain meds which helped him. Once the meds ran out, I called for a refill and was told he needed to be seen again, so I made an appt with a different vet since the first vet I talked to wasn't there that day. I was actually excited to get a second opinion. Well, that was a mistake. Instead I left feeling like and idiot and like the worst pet mom ever. This lady was extremely demeaning and kept correcting everything I was saying and even said "well if this was my dog I would've blah blah blah." And I still left with no answers only to pay for a useless appointment and a broken heart. I wish I had the second vets name but I left so quickly in embarrassment, I didn't even want to ask. Now I'm at the UW ER with my dog and the people here are wonderful. Should've just taken him here in the first place. Read Less

Bob had to go in for a second set of tests after finding out he has Stage II Renal Failure, including a blood pressure check and urine sample. Since he's almost 14 years old, the vet suggested a Senior Cat Panel to do additional testing and that is how we found out about his kidneys. We are catching it early, so we can start doing things to keep him as healthy as possible. Thank you to all the great staff at East Towne Pet Clinic in Madison, WI for all their great care! Read Less

I haven't gone here for vet services, but I bring my small dog here for small dog only daycare!  :D  Prices are very reasonable and the staff are so friendly!!  My little puppy loves them.  They also boarded her for a night once and I was very pleased with their accommodations.  :)  I can greatly recommend their daycare.  It's on Tuesdays and Thursdays only and I feel good knowing my little 8lb dog isn't in danger of being crushed by a much larger dog.I have a great recommendation for their vet services, though, and may start going there for regular vet now that I've moved further away from my current vet.  If I switch, I'll update my review here.  :) Read Less

Our cat was in for grooming. She came home with several exposed cuts and spots of suspicion. I called and the response was it wasn't noticed. That's a lie. They were bloody and one hand across her newly cut hair you'd feel about 6 bumps. So either the groomer cut her and said nothing or they ignored potentially serious maybe tumors. Going back to get her checked and expect them to be accountable. Read Less

I have two 4 year old cats and Dr. Ann Vetter has been their doctor since they were wee kittens. One of them presented with health issues early on, and Dr. V. has been proactively managing her care. Recently her health worsened, and my other cat was diagnosed with the same condition (they are littermates). Dr. V. did research on her own time and sent me a detailed email with various treatment options. Together we chose the course of action that we agreed would provide the best balance between expense and quality of life for the cats, and they have been doing well. I truly appreciate how this clinic is a partner with me in my pets' care. I've never felt bullied into doing anything based on convenience or profit for the vet; she's always had my and my critters' best interests at heart. Read Less

A couple of key (good employees) left East Town and the quality of service declined. The staff is no longer approachable. I had my dog in for grooming twice and he still needed to be groomed properly. The second time he was sedated because he is naughty. Even being sedated the groomer left dewclaws not clipped. There were mats left. His fur uneven all over. I've actually gone to a different Vet. That is how bad it has gotten. And my pets were long time patients. It is a shame Read Less

ETPC has the most caring and skilled staff I've ever experienced! They've provided excellent care to all of our furry kids, and offered wise and compassionate counsel as we've had to say goodbye to three of them. Very easy to get appointments that fit our schedule, excellent response times. Wholly recommended. Read Less

East Towne Pet Clinic has been taking care excellent of our cat since we moved to Madison in 2001.  He's had some health issues here and there, so we've come to know the vets and staff at the clinic well, and we've always been happy with the care they've provided.  Most recently, a new food prescription has really helped him.They'll even do house calls if kitty doesn't like to visit the clinic - we were doing this for a while as he doesn't really love going to the doctor's office.  It's funny because he runs right over to see them when they come over, proving that it's just the trip to the vet's and the disruption of his naps that he doesn't like, not the people.Mulder will turn 18 soon and we couldn't be happier with the care he receives from the vets and staff at East Towne! Read Less

Bravo to these guys! They listened very carefully as I explained all of Charlie's needs (and quirks), and then took excellent care of him while I was out of town. They even emailed me with updates each day as I requested, and gave him extra playtime. He is there today for a grooming, and Shannon is very conscientious of Charlie's needs and is genuinely concerned about making sure that he has a positive experience with something that he seems to have become rather anxious about. I will for sure be taking Charlie back here the next time he needs a place to stay while I'm gone. :-) Read Less

Our cat was a patient at the East Towne Pet Clinic for over 18 healthy years. She became very ill last week and due to her advanced age, there was little we could do for her. Monday we made the very difficult decision to have her euthanized. A veterinarian and a veterinary technician came to our house. I cannot emphasize enough how kind, gentle and compassionate they both were to our cat, to me and to my husband. They both made a very difficult process as easy as possible. This clinic is excellent and I highly recommend all of the veterinarians there. This is the first review I have ever written for a place because our experience here was so wonderful (sad last night but good). Read Less

I had this clinic recommended by a friend and I'm very happy with it. Dr. Vetter is great with my two cats, one of whom is exceptionally nervous around strangers. She "gets" animals and seems to know exactly how to put them at ease. I've found her to be very knowledgeable about issues the cats have had, very approachable with questions and outstanding at explaining things to someone with little medical knowledge (me). I wouldn't hesitate to recommend her to others. Read Less

I go to East Towne Pet Clinic to keep my cat up-to-date on his check-ups and immunizations. I also board my cat at the clinic when I need to leave town and cannot find anyone to watch him. Boarding and services are reasonably priced and the staff members are very friendly--both to myself and my cat :) I highly recommend East Towne Pet Clinic!! Read Less

I brought my cat here for a ruptured anal gland and I wish I could give this place negative stars. I have never in my life encountered such a horrible vet. She was incredibly uncompassionate, belligerent when discussing things I did not want performed, very unprofessional and in the end, down right incompetent causing my cat more pain, fear and general trauma.My cat is terrified of the outdoors, hates cars and being in a carrier. She doesn't like strangers in the best of times so naturally, when you add sick and in loads of pain to all that you have an animal that is going to be quite hostile. I told the staff flat out, my cat has all her claws, she's scared and she will attack if you're not careful.The vet ignored my warning, and just grabbed my cat without taking any precautions (like having an assistant firmly hold kitty while she did her prodding). She was quickly put in her place for being so stupid. Any pity I felt for her scratches evaporated when she muttered "that's just great" while storming off and slamming the exam room door behind her. Her behavior completely terrified my cat. She was so scared she was pressed against me trembling. The whole thing was a major warning sign to me so I got her calmed down and back in her carrier, figuring if the vet wasn't apologetic and as sweet as pie when she came back we'd leave.When the vet came back, she was far from sorry. Instead, she started giving me the third degree about my cat not being spayed. I was taken aback by her aggression and the tangent from my cat's problem. She's an indoor only cat, with zero interest in the outdoors and besides the rare butt problem is very healthy. I believe spaying to be cruel and unnecessary in this situation and told her so. She became increasingly hostile and aggressive about it until I finally told her if this is a real problem for you I'll go elsewhere. She continued trying to argue with me at which point I had enough and realized I neither trusted nor respected this woman as either a vet or a human being, and didn't want her anywhere near my cat. I left and went to the emergency vet. They were as awesome as this vet was vile.I'm left wondering if she thought she could somehow guilt-trip or bully me into paying for additional unnecessary services. She was certainly using all the tactics...In any case, I am Never going back and I strongly discourage everyone from getting services here. Read Less