Thankful for everyone at WTVC, they are so good not only with the pets they see but with the humans they interact with as well. Our pup has been sick and called first thing in the morning, much like a frantic mom... they did such a good job of working us in, seeing and treating our pup, reassuring us, and checking in on how she has been doing! Thank you for caring for our pets and us humans as well! Read Less

I have been going to West Towne for about 4 years with my dog, Griffin. While I knew they had (slightly) higher prices than the Madison market, I was more than willing to pay them for the quality care I was receiving. I truly feel like the staff there know my dog and understand the physical and mental predispositions of his breed. That being said, there have been 2 incidents that have me pulling away from them and unsure if I want to continue with their service, one small and one larger. The smaller: Twoish years ago, they asked me to bring in Griffin's stool sample for his routine checkup. As it turned out, they had made a mistake and he didn't actually need to get his stool checked. Cool, whatever. But despite it being their mistake, they still charged me the $8 disposal fee. I overlooked it, because this could have been due to miscommunication and it's not like that small amount of money was worth arguing over. I just kept that memory in my mind and was cautious about charges in the future. The next incident is the one that was really offputting. I adopted another dog, Benji, who had been homeless in Puerto Rico, so naturally he needed a lot of care and attention. He did visit a clinic in San Juan, which is how we found out he had a form of Lyme's Disease that he'd need medication and a few blood test for. When we got back to Madison, we took him into West Towne for a checkup and additional shots. At our first visit, we were instructed to come back in two weeks to get his blood tested after he had finished his meds to make sure the meds were successful. Great! My boyfriend brought him back at that time to get his blood tested. This is where the problem began. West Towne told us that the results of his blood test came up inconclusive because they were unable to get a large enough blood sample--because they had used the wrong needle. They admitted that, and yet said we'd have to come back in for another test--one they very clearly planned on charging us for. Since I wasn't at the appointment when this happened, I later called them to correct the situation and said, "You told us the reason you didn't have enough blood to test from is because you chose the wrong equipment. I agree Benji needs another test done, but I will not be paying for it." Whoever I was speaking to told me she would call me back. And she did--and lo and behold, the initial sample they took that was "too small" to be tested was magically large enough all of a sudden to be tested--maybe it grew--and Benji didn't need another blood test! So, apparently they didn't even really TRY to successfully test the "too small" blood sample and instead just attempted to get us to pay for another draw and test, rather than paying for their own mistake. After hundreds of dollars in care for Benji within weeks and years of me bringing Griffin in ($$$), this is the service they provide. I'm not happy and am looking elsewhere.Read Less

Dr. Ken, Dr Rachel, Robin, and the entire staff at this clinic are some of the most compassionate vets and staff you will ever meet, in addition to their excellent skill set. If you want vets who truly and deeply care about your pet's health you will make this clinic your destination when your pet needs care. They are very compassionate and caring with pet moms and dads as well. I can't say enough good things about them. They are wonderful people. God Bless you all! Read Less

The doctors and staff are wonderful! They always make us and our animal feel special! Pricing is absolutely justified based off of their excellent care. Can't wait to take our kitten for boarding when we go out of town. We will have no worries due to qualified and caring staff. Read Less

A couple months ago, our senior kitty Aidan was throwing up nearly every day, he couldn't keep a meal down. Then we noticed he was losing weight, but his stomach was growing larger. We knew we had to get him looked at right away. The employees at West Towne are probably the kindest people we have ever met. We had to bring Aidan in for an ultrasound, and when I dropped him off they had a sign 'welcoming' him and the other animals with appointments that day. It made me smile even when I was scared for the outcome of his x-ray.Last week, we made the decision to put our kitty down as the cancer he was diagnosed with was becoming too much for his body to handle. It was the hardest thing I've had to do in my short adult life, and they made me feel what I already knew in my heart, that this was the right thing to do. The vet assured me his condition was worsening and that anything we did we only prolong his life ever so shortly. As I cried my eyes out, they reassured me what I was doing was the best choice to make.I truly appreciate the kindness and compassion that they showed both me and my Aidan during an extremely difficult time. I will be sure to continue to use them for the other fur babies in our care. Read Less

They have a fabulous groomer, Karen!! This was Coco's first (and loooong overdue) groom. I'd never had a dog that required grooming; Karen was an excellent source of information, had clean facilities, and above all transformed Coc so she looks as adorable on the outside as she is on the inside. Highly recommended.  Karen also a supports the humane society....Double bonus points in my book. Read Less

I am so happy I chose to take my new cat to West Towne Veterinary Clinic. Everyone was so nice and helpful! Dr. Britta Oakes was wonderful, and I felt like my nervous cat couldn't have been in better hands. Read Less

Our dogs have been in the care of West Towne Veterinary Clinic for many years now, and we have always appreciated the professionalism and care we have received from every Vet there. A special thanks to Dr. Ken for his dental expertise; all 4 of our dogs have beautiful, healthy smiles now. We also so appreciate the friendly, helpful reception staff and veterinary technicians. Thank you to everyone for all that you do to maintain the health and well being of our beloved four legged family members. Read Less

I have brought my pets to Dr. Lambrecht and his staff for over 16 years. He has provided high quality and loving care for many years. He performed major knee surgery on my former lab who had a serious injury and got her back on her feet and walking normal. When I took ownership of a 22 pound diabetic cat, his expertise helped me get him safely down to his ideal weight and completely off of insulin. You may find cheaper care at other clinics as others have stated, but you get what you pay for - which is excellent care at West Towne Veterinary Center! Read Less