First Veterinary I have ever visited in Madison. Staffs are really friendly and took good care of my dog. Just the thing is that they are not dealing with international travel stuff, so I had to move to another veterinary. Other than that this veterinary was very awesome. Read Less

The vets and staff at Whole Pet have done wonders for my elderly cat. Their expertise and skill have extended her life and made it better. The people there are kind and professional and very sweet to my little cat and me. I couldn't ask for better care for her. Read Less

I was able to get my new little baby bulldog in the same day. They kept her during the day and were able to fit her in between scheduled appointments. The staff all cuddled with her all day so I know she was happy. I got a good description of what was going on and what to watch for. We take our other furbabies here and will continue for years to come! Read Less

Been taking our cat there for a while and have always loved it. Our veterinarian has gotten to know our cat and really takes the time to care for her. They are always speedy to reply to followup questions and checkup on our pet. The only problem can be getting an appointment. They have a lot of patients and need to work with their relatively small space. Read Less

They took in my kitty last minute and were so kind the whole time. Definitely taking my other pet there as well. Phone calls with updates from the vet, as well as thoughtful treatment options and preventative advice.Read Less

I cannot say how incredible the staff and doctors are at Whole Pet. The welcoming tone, the knowledge and love for the animals and the sheer ability to always help and be in good moods is amazing. I have several dogs who are healthy boys as we have been going to Whole Pet for over 5 years!!! Thank you for all you do Kiley, Dr. Erica and Dr. Megan, plus Julie, Dana and all the other gals. Read Less

They have outgrown their small veterinary charm, compassion, and service. Dr. Hellestad and Tech Jessica are absolutely fabulous! But the new techs have yet to impress me. They act like I'm interrupting them and not spending my hard earned money with them. It's very sad. Read Less

Such a great vet. They never pressured me into anything I didn't feel comfortable with or that I couldn't afford. I got my kitten spayed here and they frequently updated me on her status and made sure to follow up. I went to pick her up and they ran to the back to give her last minute snuggles before I took her home. They truly treated my kitty like their own! Read Less

I just brought my dog in for the first time and I was really impressed. I'm pretty sure puppy was impressed as well. It's a small clinic, so you get that personal touch. Everyone was very friendly and welcoming to me and Rose (the pup!) The registration process was pretty quick. The vet tech was great, very knowledgeable. Then we saw Dr. Bernhardt. She's a fantastic vet; I highly recommended her! She was our old dog's vet, and I'm so happy that she'll take good care of Rose as well. Obviously I know Rose is a wonderful dog, but I appreciate how people at Whole Pet also seemed to like her! We'll most certainly be back, for both the high quality vet services, as well as the friendly atmosphere Read Less

The staff at Whole Pet are the most compassionate and patient people! They truly care for both your animal's and your own well-being. They have gone above and beyond in their care for my cat during our times of need, and are the only vet I trust 100% in always making the right call for each patient in their care! I absolutely recommend them to be your family vet!!Read Less

We seriously love the staff at Whole Pet! My dog is always actually excited to go to the vet. The prices are reasonable and they always walk you through potential costs. They are really good about always getting us in. Read Less

I am so happy that I discovered Whole Pet for my dog and my cat! They are so friendly and provide great care for both pets. They are extremely thorough with each appointment, and they price out all of the options for you before they ask you to make any decisions. Read Less

I Love Whole Pet Clinic! They are truly compassionate and I am so glad to have been referred to them. I am pleased with how they treat my dog each time we go and they also do such a great job of following up after visits to check on her. I would definitely recommend Whole Pet! Read Less

Let me start out by saying that my dog, although the love of my life, is not the best with strangers (men in particular) One night I noticed some lumps on his throat and immediately booked an appointment at whole pet. I was really happy that they were able to get him in the very next day! I let the receptionist know that he was not the best with strangers when I called. When we went in for the appointment, they made sure to not have any random people in the waiting room. We were greeted by a friendly face. The entire staff did anything they could to make Braun (my pooch) feel comfortable and not stressed. The nurses went above and beyond letting Braun get used to them and even went as far as giving him cheese to put him at ease. After Braun was diagnosed with lymphoma, we were devastated!! Erica was super optimistic about treatment and gave us multiple treatment options. I never felt judgment or pressure from the vet, just options and helpfulness. We were sent home with some drugs for Braun, and I had a million questions. Erica was so kind to respond to every email I had and was more than happy to answer any questions I had when I called. She even put us in contact with a specialist that could further help us. This was one of the hardest things our family has gone through... I must say that the staff at whole pet has made this horrible illness much more tolerable with their outstanding customer service and willingness to go that extra mile for your pet!! Read Less

Staff here is very friendly & informative, they spend time with you to answer your questions or concerns. After my first visit I received an e-mail with a write up of all the vaccines my dog received, along with a picture of him they took at the visit. It was great to receive all of the info digitally so that I have my own copy. I feel it is conveniently located, as well. Read Less

The vet we saw (Dr Caldwell) seemed great -- sweet with my dog, seemingly very competent, and very reassuring and responsive. However, the staff is sufficiently awful that I will never be back. My dog lost a tooth back in April, so we went in, and a dental cleaning was recommended. I have avoided and dreaded this for a long time, as I can't handle anything that traumatizes my furry baby, or anything that could actually kill her. But I researched Dr Caldwell, found only good stuff, and was very impressed when she responded personally after I emailed about a concern. So I booked the procedure with her, for a couple weeks later. During that whole 2 weeks, I spent about 2h daily in tears, reading all the tales of people who had brought in healthy dogs for a dental cleaning only for the pet to die from the anesthesia. But I steeled myself, and figured it was the right thing to do. Then, got a call from the receptionist asking to reschedule for the the following week. I wasn't thrilled, but agreed. But as we'd finished booking, I said, "And this is still with Dr Caldwell?" The receptionist: "ah, no, this is with a different vet". It is UNACCEPTABLE that they were going to swap out the vet without even telling me! I had only agreed to this because I trusted MY vet. The replacement was not even listed on the webpage, so for all I know, it is some animal-abusing intern with a 1-in-2 death rate. So I cancelled the procedure, and decided that while the vet cannot be trusted for anything major, maybe I'd give them another chance for small things. I called earlier this week hoping to book an appointment for an overdue vaccination. Nobody answered, so I left a message, asking if it was at all possible to book an appointment for just this vaccination ASAP, as we are soon leaving on a road trip to Canada. Four days later, nobody has bothered to call me back!, so I guess I'll just hope for the best while crossing the border. Additional issues: back in April, the vet tech said she needed a blood test to prep for the dental procedure. I agreed. They wanted to take her to the back, but I always stayed with my dog at our old vet in NYC. They agreed to do it with me there, but now I can see why they hadn't wanted me around: they took 6 attempts to find her vein!, which left her licking a sore paw for 3 days. My dog is petrified of the vet in the first place, so making such a minor thing so painful and frightening did not help. Meanwhile, I had to wait 15 minutes to pay for my April visit, and another 15 minutes to pick up a test cup when I stopped in a few days later: one receptionist is particularly awful, cannot multi-task at all, and will just sit there on the phone for 15 minutes, completely oblivious to all the people waiting there. Very frustrating. Read Less

I am IRATE.I took Leo into the vet for a split toenail that went the length of his nail. The vet said the nail needed to be clipped off at the base and told me she would take him in the back to give him a reversible sedation and would cut the nail down. I was told it would be about $40 for the exam and $80 for the reversible sedation. I was given the choice to stay and wait or leave and come back. I stayed (in hindsight, we both should have left). The problems began soon thereafter:--First, let me be clear that this nail was painful to the touch and Leo would pull away if you touched it. I was not happy to realize they did not plan to give him a local block (pain med - Lidocaine - at the site of the nail) during the procedure until I specifically requested on it. (Shall we pause for a moment and just imagine someone cutting your nail off at the base without any local anesthetic).--Second, during the procedure I heard him yelping from the back and was soon informed they hadn't actually done the reversible sedation as we'd discussed, they'd given him Acepromazine instead (a tranquilizer). I was informed he was yelping because the local anesthetic stings as it's administered and he wasn't responding to the tranquilizer enough to not be feeling it. I was told they'd done almost everything else they needed to besides the one nail. I inquired what needed to be done besides the ONE problem nail we'd come in for. Well, they'd trimmed the other 15. --Third, given that he wasn't responding to the tranquilizer well and they were struggling to give him the local block, I was told that I had two options at this point: one, they basically hold him down and cut the nail - it will be painful but fast. (SERIOUSLY?!) Or two, they give him a more serious sedative (Propofol) to knock him out, then cut the nail.  I opted for the sedative, not realizing until later that this was not my best choice. (Mind you, I couldn't have known this at the time because I was not fully advised of the risks or potential consequences.)   Shortly thereafter I am reunited with poor cone-head Leo who is a droopy, lethargic mess. I am also promptly handed a bill for $260.RRRRRREWIND!! Let's check our math here:  $40 for exam + $80 for sedation = $120. Somehow things managed to more than double. I'm promptly advised that they did "wound care" and "bandaging" (neither of which were mentioned as necessary prior) which totaled about $80, plus there was the head cone & the Lidocaine I requested so there's another $40+.Umm. Stop right there.  $80 for WOUND CARE AND BANDAGING?!   So, let's recap. I've now got a droopy, falling over dog, the whole procedure didn't go at all as we'd discussed originally, and I'm getting nickel and dimed (actually, more like Hamilton'd or Jackson'd) on my way out the door.  SUPER. Okay, so at least they agree to take the $80 for wound care/bandaging off and I high-tail it out of there.  You may have thought the adventure ends there, but NO... my droopy dog is so sedated on the way home he poops in the backseat. So now I've got a steaming pile of crap in the backseat and a steaming owner in the front seat, which really was a perfect ending to how I felt about this whole experience.I later reviewed what happened with three other vets I trust (all out-of-state friends/relatives) to get second opinions. In brief, all felt the tranquilizer seemed an inappropriate choice for this sort of procedure given Leo's breed and high energy level. All also had a lot of concerns about the use of Propofol (the sedative used) as they felt it was a riskier choice than using the reversible sedative we'd originally discussed using.It's pretty safe to say this bridge is burned. Whole Pet will probably be glad to know that I, Marissa B (the pet owner who clearly has unrealistic expectations that someone will actually do the procedure as discussed, will fully inform me of risks/consequences, and advise me of actual costs upfront) will no longer be returning. Read Less

Wow! A vet clinic where the entire staff genuinely cares about every animal going in. Our visit was full of conversation in order for the staff to get a clear picture of what they can do to ensure our cat has a great and healthy life. Most of what they did was give advice. They didn't try to sell us anything. I'll definitely be spreading the word to every pet "owner" I know that they need to check out Whole Pet. Thank you!! Read Less

A few weeks ago, I took my cat here after noticing he was ill. It turned out that my boy was very sick. Although the outcome wasn't ideal (it was his time to go), the care they gave my cat was clear as they held him and loved him throughout all the necessary treatments. They also gave my wife and I the tremendous gift of allowing us to forgive ourselves- we both felt terrible that we hadn't noticed our cat's ailment earlier. We also couldn't afford (nor do we think it kind to the animal) to keep him alive on daily treatments. They made the process feel safe and humane. My mother, father and brother, sister are all care givers by trade- doctors, nurses etc. I've seen a lot of professionals give care. This clinic excelled at giving care to the pet as well as communicating in clear, kind ways. Their bedside manner was impeccable. Thank you so much.Read Less

I really like this veterinary clinic.  The first time that I went, Dr. Grawe spent at least 30 minutes with me answering all my questions that I had about my cat.  The vet tech and receptionist were friendly and seemed to really enjoy working with animals.  Afterwards, they sent me an email with all the details that we talked about (so that I don't have to take notes) and even sent me a welcome card.  Since then I've gone there at least 4-5 more times and each time went smoothly.  The only con is that there is a bit of waiting time. Read Less

I am new to the area and discovered Whole Pet Vet Clinic when my standard poodle, Beau, became unexpectedly ill. The staff are friendly and informative. Whole Pet Vet clinic was accommodating to my needs and allowed my dog to come stay for the day and have the vet check him out between appointments. (They were all booked up appointment wise.) The cost for this service was minimal ($15 I think?). Awesome! Whole pet does a nice job of advising pet owners about all their options regarding medicating and vaccinating pets. It's nice to know they're not always trying to tack on more to the bill. Plus, they always give a high and a low estimate for the services you'll be receiving that day, so there's no surprises. Finally, I love that Whole Pet calls with lab results whether they're good or bad. It's just nice to know for sure! Read Less

They are the best and I love them for loving my pets. Never flinched once at the breed of my furr babies. They treated us with dignity, respect, and love!!!! Good prices, educated and well informed staff, and they really care. Dr. H remembered me months later. Dr. H helped me with the end of life treatment for my 17 year old spicy girl Kiva a few months back and today she got a hint choked up when I brought it up, that meant everything to me. Love is love and this people give love and work for the animals well being and the owners piece of mind. Amazing people. I have never once worried going in to this fine establishment. I love Whole Pet Vet Clinic. The are above the standard of quality animal care. They are just amazing and badasses!!! I love them for loving my pets and helping give them the best lives possible. Thank you, thank you, thank you!!!!!Read Less

Brought in my cat for a checkup. They were super nice and didn't pressure me to get any extra tests that weren't necessary as I'm on a tight budget. Very reasonable price for the level of service that we got.I got some good advice about food soft food, and during the exam, my cat was purring so much that they had trouble hearing his heart beat. Read Less

We've always been happy with Whole Pet. Our dog and cat get wonderful care there at very reasonable prices and I love that the vets care so much about preventative things like nutrition. Plus the place itself has a great atmosphere and the entire staff is professional, organized, extremely caring, and fun. But I appreciate the place all the more because recently our cat got hit by a car. I rushed her in around 5:30pm on a Friday when Dr. Caldwell was probably ready to walk out the door. Without any sign of being inconvenienced, she and her very assistants patiently examined my cat, dealt with a scared owner (me), took x-rays, and sent us home with meds and complete instructions. My cat needed teeth pulled the next week as a result of the accident, and the post-op check the week after the surgery was at no extra charge. I think we really tested the place. We're very lucky our cat made it (she is now an indoor cat) and lucky to have such a really fine place to take our pets. Read Less

This clinic, and their staff are great. We took our dog there when he was showing signs of a urinary tract infection, and they were very thorough, took their time, explained everything well, and gave us an over-all very positive experience. Read Less