The staff has gone out of their way to accommodate my crazy schedule, and they have always been professional, considerate, and polite. I've read some of the negative reviews on here, and they seem to... Read More
The staff has gone out of their way to accommodate my crazy schedule, and they have always been professional, considerate, and polite. I've read some of the negative reviews on here, and they seem to be from people who don't understand the logistics of how a veterinarian's office in a busy urban location operates: If I have to wait for my appointment, I'm going to presume it's because an emergency came up for another cat, and I'm happy to wait because I want the same consideration for my kitty should the need arise. If the waiting area smells like urine, I'm going to presume that it's because an old, sick, or scared kitty client peed in the area right before my arrival, and not because the staff doesn't routinely keep the area clean. If the vet suggests expensive treatment options, I'm going to presume she is suggesting what she genuinely thinks is best for my cat, because absent any evidence to the contrary, a vet whose patients do poorly isn't going to stay in business very long. If the vet or staff seem cold or upset, I'm going to presume it's because they are having a bad day, and not because they are unprofessional or incompetent. And let's face it, these people have probably seen and treated so many cases of animal abuse and cruelty and neglect and heartbreak in various other forms that they deserve a medal just for showing up to work day after day. And then having to deal with unreasonable customers on top of it?? Bless, I'm glad they have the strength and the heart for it. I sure couldn't do it. Read Less