The only reason I give this a star is for Jenna, who has seen both my dogs once. She is very helpful and thorough.I came in and said, "I'm hoping to see Jenna today." My younger dog has a sad past wit... Read More
The only reason I give this a star is for Jenna, who has seen both my dogs once. She is very helpful and thorough.I came in and said, "I'm hoping to see Jenna today." My younger dog has a sad past with many different owners and since suffers terrible anxiety and nervousness. We are moving from out of state and while transitioning, he needed a new prescription for Prozac, since his ran out during our move. He was very agitated by the other dogs in the office, and I tried everything to calm him down since he was so upset. I even picked up my 50 lb. dog and had him look away from other dogs, which helped for a few minutes. I was trying very hard to keep him calm. The receptionists SUCK. They have a hilarious note on the counter warning people not to be hostile or swear at them. LOL This is NOT "that bad" of a part of town, and I've been to vets all over the country from NY to Hawaii, and never have I seen a clinic require this kind of note. Maybe it's the crappy attitude of the receptionists that warrant that kind of reaction from customers!Back to my anxious dog - I tried really hard to keep him calm and the receptionist did nothing to ease the check-in process. She spoke at a normal volume and I had to ask her to repeat many of her questions because despite hearing my dog's barking, she thought I had superhuman hearing and should speak like she's in a library.After I got to sit down and wait, I was told to sit on the other side of the room so my dog wouldn't see other dogs. That was useless to me, since he could still see the desk and was still barking and crying. I know it's frustrating. I live with it. I'm here for him to get Prozac. I'm well aware of his behavior. He's a nervous dog. Sorry, not sorry. We all have our issues, and my dog has some special needs that I'm here to treat. Can't think of a better place to be, but a vet clinic. I had to sit on the dirty floor and hold him as the other receptionist shot my dirty looks.A tech came out and "weighed" my dog. She was so impatient, that she watched him walk across the scale 3 times and decided he weighed 47 lbs... there was NO WAY to get a weight on him. When Jenna asked her what the weight was, she stood there mumbling, deciding if she should lie or not that they couldn't get a weight. I came out and just said there was no weight taken.Once I was done with Jenna (who recommended to me some helpful resources for his anxiety), I went out front and since there was no line, I set my purse down so I could dig my card out to pay. My dog, with all his personal problems, immediately melted down at the sight of dogs in the waiting room, so it was taking me a second to get my payment together. The original receptionist told me to go wait because she was waiting on my paperwork. There was NO LINE and I was trying to get my payment ready so we could spend the least amount of time in there as possible. She called me back to the counter and abruptly said "$49." She ran my card and then handed me the wrong receipt to sign. Without any further response from her, I asked if we were all set.Very little bedside manner, here. Read Less