I am very disappointed with the service I received at my LAST visit here. I have recently rescued two new dogs, but one's health was of particular concern to me because he has been a stray for months... Read More
I am very disappointed with the service I received at my LAST visit here. I have recently rescued two new dogs, but one's health was of particular concern to me because he has been a stray for months. We got him on Sunday and I called them Monday night to get some info and prices on a heartworm test, fecal test, and a bacterial test to check his ears. I was going to call back to schedule an appt later in the week sometime, but Tuesday morning, I noticed visible worms in his poop and called them immediately after I scooped up the poop and made an appointment for 3pm Tuesday evening. When I brought my dog in, they performed a general evaluation, did the heartworm test, checked for fleas, and gave us medication because he had a double ear infection. They said they had to send the worm infested stool sample out to get tested and they would call me with the results sometime Wednesday. I had SPECIFICALLY mentioned tapeworm to the vet and she asked me if they looked like little pieces of rice to which I responded yes. Now, for everyone's knowledge here...stool samples apparently DO NOT test for tapeworm - they test for OTHER parasites and worms - which we were not ONCE told in the exam room from the vet--reminder, that was one of the MAIN reasons I had scheduled that visit when I did. So, they call me Wednesday and tell me that his stool sample was negative. Negative? How was that possible when I had seen the worms myself? I asked the woman on the phone how it could be negative because I saw the worms and again, I STILL wasn't told the test doesn't check for tapeworm. She did not tell me I needed to come in and pick up medication for the tapeworm but that he was negative for everything else. She let me get off the phone thinking that was it. I got home from work, and checked my dog's poop again. WORMS. Now I'm getting frustrated, because I physically went through the poop with tweezers-gagging-to pick out 3 worms that I very angrily had to bring BACK to the vet. The receptionist brought them in the back, came out and said yes it was tapeworms and said the techs were getting our medication ready (we have 3 dogs total that could now have tapeworms.) I asked her why the girl on the phone earlier today told me the test was negative (STILL not knowing a fecal doesn't test for tapeworm) and the receptionist, in THAT MOMENT, told me that was the case. When she was checking us out she told me the total of $90 and I said so each dog's meds are $30? Yes. Okay, so do you think you can deduct the $35 fecal test from the total for the inconvenience and misinformation I'd had been given this entire time?? No. Well, needless to say we have found another vet. I am truly disappointed in all of staff. I am disappointed in the misinformation I was given. I am disappointed in how things were handled, and I am mostly disappointed in the fact that if I hadn't brought the worms back the 2nd time, my dog would still be infected and passing it back and forth to my other 2 dogs. These people are supposed to be a resource I can depend on as they are the "educated" professionals for the care and safety of my animals and I honestly feel they fell very short of that. I had gone to them with my other dog and had no issues which is why I brought the new one here, but it only takes one time of endangering the welfare of my pets to turn me off forever. So, I would highly recommend going elsewhere for the safety of your babies because I am afraid CARE is not their first priority here. :( Read Less