Companion Animal Hospital

I am sad to say, this clinic cares more about money than being fair. After spending approximately $840 in less than a 6 month time span on vet invoices for my 10 year old dog, I asked to return a tick pill that my dog refused to eat. I found it an omen that maybe it was not a good idea to give it to him so I looked it up on google. There are various articles on the tick pill with many reports that older dogs have been dying after taking it. I was then upset that I let the receptionist talk me into getting 2 of the pills. She gave me a refund on the unopened pill but not the one that my dog refused to eat. I paid $25 per pill. The $25 pill they would not refund probably cost them $18 or less. On a side note, the doctor and tech staff were great. It's unfortunate that an uncaring receptionist and the office manager did not value me and my dog. The office manager, who was onsite when I came in and knowing of my valid concerns, did not even come out to talk to me or call me on the phone after I left their clinic. All this says is "We Don't Care"! Read Less

I am sad to say, this clinic cares more about money than being fair. After spending $840 in less than a 6 month time span on vet invoices for my 10 year old dog, I asked to return a tick pill that my dog refused to eat. I found it an omen that maybe it was not a good idea to give it to him so I looked it up on google. There are various articles on the tick pill with many reports that older dogs have been dying after taking it. I was then upset that I let the receptionist talk me into getting 2 of the pills. She gave me a refund on the unopened pill but not the one that my dog refused to eat. I paid $25 per pill. The $25 pill they would not refund probably cost them $18 or less. On a side note, the doctor and tech staff were great.  It's unfortunate that an uncaring receptionist and the office manager did not value me and my dog. The office manager, who was onsite when I came in and knowing of my valid concerns, did not even come out to talk to me or call me on the phone after I left their clinic. All this says is "We Don't Care"! Read Less

They are sooooo kind and compassionate. I was a crazy crying wreck when i brought my dog in and they were so professional and nice. They did not try to nickel and dime me and made sure i was comfortable with everything they reccommended as far as testing and meds. They have even followed up to check on my dog as well! Im so impressed! I appreciate the excellent customer!! :) Read Less

I am impressed with the friendliness and professionalism I received from Companion Animal Hospital when I had my Golden-doodle neutered. Very informative before the procedure and very receptive to post surgery questions. I even got a follow-up call. My "boy" was back at his usual playful self in 3 days... Read Less

Companion Animal Hospital€let€s see. Where does one start? Well, let€s just start at the beginning. It was 2013. My wife and I rescued Banksy, a Chihuahua/Dachshund mix, on Sunday, September 25, 2013 from the animal shelter in Racine that was condemned due to €deplorable conditions.€ Yes, we essentially rescued him from the rescue. Within a week of his adoption, I took him to see Dr. Christina Benton at Advanced Animal Hospital. I had taken previous pets there years ago and after reading her bio and speaking to her, we felt comfortable that she would be a great fit for us as pet parents, and for Banksy, especially considering his recent experiences. After a few years of returning to see Dr. Benton, she announced she was moving to a sister clinic of Advanced Animal Hospital in New Berlin called Companion Animal Hospital. We of course followed as she is the only doctor to have seen Banksy since we brought him home. But I digress, this is about Companion Animal Hospital. Scheduling conveniently timed appointments, flexibility and communication is what Companion Animal Hospital provide me. Because of my pup€s background, I€m extra careful and attentive to his health. I have gotten more than I could have asked for from Companion Animal Hospital. My appreciation first starts with Dr. Benton, a veterinarian who truly cares. I ask a ton of questions and she is always happy to answer them. The staff at Companion Animal Hospital is just as great. They all treat our family with the utmost kindness and respect. And that matters to us. Between the care and respect we receive at Companion Animal Hospital, in addition to the value of the discounts we€re often made aware of, we could never go anywhere but Companion Animal Hospital. They€re fans of our pup, so we€re fans of theirs. Read Less

I am very disappointed with the service I received at my LAST visit here.  I have recently rescued two new dogs, but one's health was of particular concern to me because he has been a stray for months.  We got him on Sunday and I called them Monday night to get some info and prices on a heartworm test, fecal test, and a bacterial test to check his ears. I was going to call back to schedule an appt later in the week sometime, but Tuesday morning, I noticed visible worms in his poop and called them immediately after I scooped up the poop and made an appointment for 3pm Tuesday evening.  When I brought my dog in, they performed a general evaluation, did the heartworm test, checked for fleas, and gave us medication because he had a double ear infection.  They said they had to send the worm infested stool sample out to get tested and they would call me with the results sometime Wednesday.  I had SPECIFICALLY mentioned tapeworm to the vet and she asked me if they looked like little pieces of rice to which I responded yes.  Now, for everyone's knowledge here...stool samples apparently DO NOT test for tapeworm - they test for OTHER parasites and worms - which we were not ONCE told in the exam room from the vet--reminder, that was one of the MAIN reasons I had scheduled that visit when I did.  So, they call me Wednesday and tell me that his stool sample was negative.  Negative? How was that possible when I had seen the worms myself?   I asked the woman on the phone how it could be negative because I saw the worms and again, I STILL wasn't told the test doesn't check for tapeworm.  She did not tell me I needed to come in and pick up medication for the tapeworm but that he was negative for everything else.  She let me get off the phone thinking that was it.  I got home from work, and checked my dog's poop again.  WORMS.  Now I'm getting frustrated, because I physically went through the poop with tweezers-gagging-to pick out 3 worms that I very angrily had to bring BACK to the vet.  The receptionist brought them in the back, came out and said yes it was tapeworms and said the techs were getting our medication ready (we have 3 dogs total that could now have tapeworms.)  I asked her why the girl on the phone earlier today told me the test was negative (STILL not knowing a fecal doesn't test for tapeworm) and the receptionist, in THAT MOMENT, told me that was the case.  When she was checking us out she told me the total of $90 and I said so each dog's meds are $30?  Yes.  Okay, so do you think you can deduct the $35 fecal test from the total for the inconvenience and misinformation I'd had been given this entire time?? No.  Well, needless to say we have found another vet.  I am truly disappointed in all of staff.  I am disappointed in the misinformation I was given.  I am disappointed in how things were handled, and I am mostly disappointed in the fact that if I hadn't brought the worms back the 2nd time, my dog would still be infected and passing it back and forth to my other 2 dogs.  These people are supposed to be a resource I can depend on as they are the "educated" professionals for the care and safety of my animals and I honestly feel they fell very short of that.  I had gone to them with my other dog and had no issues which is why I brought the new one here, but it only takes one time of endangering the welfare of my pets to turn me off forever. So, I would highly recommend going elsewhere for the safety of your babies because I am afraid CARE is not their first priority here.  :( Read Less

I love this place.  I have been to a ridiculous number of vets due to moving around a lot before finally settling in this area, so I'm pretty qualified to say who is and isn't good.  The vets, the techs, and the receptionists are some of the friendliest people I've met.  My dog absolutely LOVES going to the vet (and trust me, he makes sure he gets there often, haha!).  I've absolutely walked out of other vet's offices feeling like I got ripped off (love that sick feeling that goes along with it), but I have not experienced that here.  If you're afraid of what something is going to cost, ask!  I've never had anyone at this office act like I was being cheap or unreasonable for simply wanting to know what I'm getting into.  I also love that they offer alternative therapies like acupuncture and laser.  If you want to know, I've taken my dog here for routine visits, vaccines, follow-up for tick bites, anal gland issues, skin infections, insect bites (THANK YOU FOR SAVING MY DOG'S LIFE!!!), extraction of a cracked tooth, acupuncture, and spinal issues.  Don't ever let anyone tell you that owning a Frenchie is cheap, but this place makes it a little less painful.  ;) Read Less

I love this place! And it helps that my two dogs love it there and they and I love everyone there! Everyone is very caring and really care about the wellbeing of my pets. Even after moving to Milwaukee I will continue to come here. Read Less

DO NOT GO HERE! I took my 2 year Golden Retriever here because he wasn't eating. I asked if it could be the cause of my new puppy. They said that is the reason. He's stressed. After examination the vet said he's very healthy with a strong heartbeat. I mentioned he has a tiny hole on his head. They said it's nothing to worry about and just keep it clean. I was asked if I'd like them to shave around the area and wipe it. I said sure. When I went to the counter to pay they said the total was $274. I was charged $150 for blood work on a dog that they said was healthy. $50 to shave the area on his head. The other charges I don't dispute. My dog is stressed. He doesn't have a disease causing him not to eat that requires blood work. $50 to shave a quater size area and wipe it. What a joke! Read Less