First, the bad: I've been going to Brentwood with pet rats since I was 10 years old, but the last few times I called with a quick question, either the receptionist was snotty, or the doctor never call... Read More
First, the bad: I've been going to Brentwood with pet rats since I was 10 years old, but the last few times I called with a quick question, either the receptionist was snotty, or the doctor never called me back. Because of that, I switched to Dr. Julie Keen at Harris Pet Hospital who allows you to email her quick questions at no cost. (I'm a college student who lives on her own- I can't be making $40 appointments over every little thing) the other thing that bothered me was I have multiple rats who would only take up 1 appointment slot, and yet, I was charged for every single rat...Dr Julie at Harris will see all my rats for the price of one appointment. The good: when I was a little girl, only 10 or 11, either Dr Brett or Dr brad (can't remember) did an autopsy on one of my rats for free, which I will remember forever because that is so sweet. Now, the other day, I had to go to Brentwood for an emergency appointment because Dr Julie at Harris was out. Neither Dr Brad or Dr Brett were at Brentwood so I saw a new Dr: Dr Christie. Let me tell you, this woman is amazing! She is incredibly empathetic, explains everything she does as she's doing it, and she helped me come to a decision when I had some very tough options laid in front of me regarding one of my rats. We decided to euthanize my rat because she had an infection that was just too far gone. Dr Christie explained that I couldn't be in the room during the procedure because it is tough on the owners to watch small animals be euthanized (it's different from cats or dogs) but I explained to her that I've had 13 rats in my life and that I could handle it. She trusted my decision and allowed me in the room & im telling you, I've never had a vet trust in my judgment so much. I'm very appreciative of her. At the end, she hugged me, which is unusual for a doctor I feel, but it was so great, I just felt so loved and taken care of by her. Thank you Dr. Christie: you really made an awful situation the best experience it could possibly be for me and for my pet.Read Less