This is my second trip to Lakeshore and still very pleased with customer service and care my pup received. The wait is MUCH less than the clinic in Kenosha. The entire team was very friendly, calming and informative. They even have coffee in the waiting area, much needed for those stressful times. Read Less

I have found the staff to be very compassionate and caring at all times, including the support staff. I've had two very sad occasions to go to Lakeshore, and while neither situation ended happily, the compassion showed by the team was second to none. Read Less

An extreme ripoff and waste of time. The prices are severely inflated and they do not inform you ahead of time. I waited 2 hrs for them to touch and feel my dog with no resolution, just time wasted and money spent for no services rendered, other than me waiting. I am extremely disappointed and will not be returning!!!!!! Read Less

Amazing caring staff on every interchange. I brought my dog in cardiac crisis and I was afraid she wouldn't even arrive alive. I walked into a place I had never been before and instantly a caring sweet vet assistant lovingly lifted Gigi from my arms and took her for oxygen. Every one was calm and courteous. They kept me posted on procedures and gave me estimates and choices...… and time to make my choices.. No pressure. Yes, one day in the oxygen booth and all the tests cost quite a lot but I felt supported and confident that Gigi was in the best hands possible every step of the 20 hours and now she is home and I am seeing improvements every hour back to the frisky, tail wagging, happy, Tibetan Spaniel that she always is. I am amazed that in only 34 hours she went from barely breathing , unresponsive, wet dishrag to a healthy happy dog again. I love it that they have private rooms with couches to spend time with your pet. I needed 2 hours with her to decide if I would take her home or leave her overnight for observation. I took her home knowing and trusting that if she needed to go back they were open 24 hours and the staff on every shift is warm, informed and sensitive. Sunni Boehme Read Less

Thank you Lakeshore for being 24/7 and for being in a great location!! You have always taken the best care of our pets! You are all kind, compassionate and treat our pets as family. Thank you for all you do!! Read Less

Very nice staff who truly care. Dr Kayla was incredibly caring and down to earth while taking care of my dog. She gave me options for treatment that took care of my dog but also allowed me to stay within my budget. Read Less

Our 15 yr old Weimaraner was going downhill but started having trouble breathing . It was very late at night. We knew it was time because he was suffering. Everything was explained to us and we had plenty of time to say goodbye. The staff was incredible and we even got hugs afterward. That was incredible to me. Lots of tears but it was made as comfortable for us and our baby as possible ♡ Read Less

Terrible place. Only care about MONEY. Paid over a grand before they would help him. They left him dying on the cold floor for hours. He was in shock and ice cold. Then, I couldn't see him until I paid more for the death. So by the time the sales pitch ended, and I paid even more, he was in agony to breathe and no decent goodbye was possible for us. They let him bleed out from his mouth all over the floor in front of us. They wrapped HIS muscular dead body in plastic then a PINK blanket and called him SHE after we picked him up (he was there for HOURS). Absolutely horrible nightmare of so-called "care". Read Less

Amazing facility, front desk staff, vets, etc. Everyone was kind and caring and showed compassion for me and my husband and also our dog. Dude needed emergency surgery over a holiday weekend and your team was so helpful thru the entire process. We appreciate that so much. Read Less

Loved the staff and Dr. Fleming! They figured out what my dog needs and the options, explaining things in words I can understand instead of technical jargon. I appreciated the way they handled Charlie and will be bringing him there for his necessary surgery. Read Less

We were referred to Lakeshore Veterinary Specialists after receiving abnormal lab work prior to spaying our puppy. Dr. Fleming who is an Internal Medicine specialist, spent a great deal of time explaining the results of the thorough exam she did on Piper. She was fabulous at explaining everything and setting plan for how we will proceed. All the vet techs were wonderful at keeping me updated and making sure Piper was not afraid. I feel we are in excellent hands and I am so thankful this is available in the area and I am not on a waiting list in Madison. I highly recommend this clinic if you need specialized care for your pet. Read Less

Our regular vet referred us to Lakeshore after X-rays showed our bullmastiff Sadie had a partially tore CCL. We went in for a consultation and they explained everything in detail from start to finish with what Sadie needed to have done. Because of her size the price was kinda overwhelming. Seeing Sadie is a 120lb dog she required different hardware than a average size dog would need so it was a tad more in cost. I liked that they emailed me a itemized estimate of the low and high end. I liked knowing what exactly everything cost.  The staff there is absolutely wonderful. I called later In the evening after her surgery to check on Sadie and the girl on the phone gave me a detailed update on her and didn't make me feel as if by me calling was a inconvenience. The staff there is very kind and never rushed me out the door. After picking Sadie up the vet tech sat with us and went over all of Sadies aftercare and answered all of our questions. It was easy to see she had a genuine love for animals. They followed up with me a few days later and again the girl on the phone was helpful with my questions and seemed pleased Sadie had been doing well. I hope I never have a need for any of my dogs to have a surgery but if they do I'm happy Lakeshore is there if needed. Read Less

After my local dermatologist specialist at my local animal clinic retired, I was referred to the Port Washington location. I made an appointment with the clinic, and they got me in pretty quick which I was pleased about. After making my appointment, I received a call back requesting a $140 deposit for the appointment. I was told that the deposit would be applied to the services at time of service. I paid the 'deposit', expecting it to be a true deposit. At my visit, the staff and doctor were all really friendly. During my visit the doctor ran a skin scrape, an ear smear test, and cytology, which is nothing new for Sam. Turns out he had a bacterial infection, yeast infection, and scabies (oh, joy). When I went to pay my bill the total was $298 for the tests and meds (I also had to order more meds for another $80 since they didn't have the strength in stock). The $140 was applied to the bill so I paid the $158 that was due. The day after my visit, I received a phone call advising me there had been a unfortunate mishap in the accounting. The $140 'deposit' was actually to pay for the exam upfront, and the $298 in it's entirety was due at time of service. I told them that was not how it was explained to me, and if I was told that up front I would have never made the appointment. They told me that I saw a specialist, so it would cost more. I told them that the dermatologist visit with the same tests at my local clinic was $150 plus whatever the meds came out to be... Not $520 + gas + time off of work (around $600 total). They just said sorry you feel that way but we will send you an invoice and you still owe the $140. This clinic does a horrible job at explaining their charges, asking permission and advising of the cost of tests, and have zero empathy when they are the ones who screwed up. From the start they were misleading about the 'deposit', and they said they will have to advise the team to do a better job... that doesn't help me as I am out more money. I think what adds the cherry on top... the total cost of this visit was more than my mortgage payment. Great service and treatment, way overpriced. If the whole money thing doesn't bother you, then I would still recommend... If you are on a tight budget, I would call and get an entire estimate of the visit or look somewhere else.Read Less

Although no one never wants to visit an animal hospital, I am so glad places like this are readily available to people in our area. Great care, compassion from everyone I interacted with here. My boy is all healed up after quite an ordeal and I am grateful to the staff here for making that possible. Read Less

I've been to several referral centers over my dog's life and this place was excellent! Got my dog in right away and were very thorough with discussing our options and the costs of each. Would definitely go back even though it isn't the closest. Friendly, professional, and above all, knowledgeable staff. Read Less

Great experience with the vet! Incredibly knowledgeable and explained everything going on with my dog. Not only did he provide numerous options for treatments but explained the pros/cons of each with the recommended treatment being the least invasive to our dog. Read Less

Great experience with the vet! Incredibly knowledgeable and explained everything going on with my dog. Not only did he provide numerous options for treatments but explained the pros/cons of each with the recommended treatment being the least invasive to our dog. Read Less

We had an incident where our Frenchie ripped his Dew Claw off at night back in December and the staff at Lakeshore Veterinary fixed him right up! Everyone was so sweet from the front desk staff to the vets techs! And they even put a cute little Christmas bow on his bandage! On top of that, they really know their stuff about Frenchies! We'll definitely be coming back! Thank you! Read Less

I can not express, enough, how wonderful the staff is at the Oak Creek location. They went above and beyond to make a kitty loss smoother than it could have been. I highly suggest this facility for all your animal needs. Read Less

Took the surgeon hours to get to my girlfriends dad's 1 year old puppy. They failed to do anything they charged them for. Over $4,000 in charges for basically having their puppy sit and die. I can't believe how unprofessional one establishment could be. Don't take your dogs/puppies here for any emergency unless you want them to die. Read Less

I highly recommend Lakeshore and would encourage pet owners to take advantage of registering online. Should an emergency arise all your routine information is there and it is one less thing you have to worry about. The doctors and staff that helped Ziggy and I took their time to explain everything. I never felt I was being rushed. Whenever I called the doctor I was quickly connected and updated. As my pet improved, I was encouraged to come and spend time with him. Having been involved with rescue for many years, I have had occasion to make a few visits to ERs. I would not take my pets anywhere else in an emergency situation. Read Less

They were wonderful! Our beloved 4 year old dachshund had lost control of his whole back half due to common back issues in the breed. Our hearts were broken. The staff worked hard with Mylo and us and he's made an amazing recovery! We are so thankful for their guidance and support throughout his surgery and therapy. I would strongly recommend lakeshore. Dr luginbill, the physical therapist is amazing.Read Less

The whole staff at Lakeshore are amazingly compassionate. We were referred to Lakeshore by our family's vet. Our dog recently was diagnosed with cancer and we needed to see an oncologist. Dr. Reiman spent a lot of time with us answering all of our questions and giving our family options. She is sweet and genuinely cares about animals. I highly recommend Lakeshore Vets. Read Less

I needed a vet in a hurry, my 7 yr old mastiff mix was really sick and my vet couldn't see me, they recommended Lakeshore Veterinary Specialists so off we went. I warned them earlier that my guy was not friendly with strangers. So they were prepared for me. From the reception area to the vet techs the most AWESOME people. Made me at ease which put my dog at ease. The Vet Dr. Liebelt was the best. For someone never having met my dog she put him at ease and he even let her touch his feet! My dog is a rescue, I've had him since 6/2011 and he doesn't let anyone mess with his feet, she has awesome magic is all I can say. They even called me the next day to see how he was doing. They fax over paperwork to your vet about everything that was done to your dog so you don't have to try and remember everything that went on. Truly Awesome people. I can't put enough Awesomeness in my review to say about Lakeshore Veterinary Specialists. You need a vet, a specialist, or 24/7 emergency vet this is the place. THANK YOU EVERYONE! Cash's momRead Less

Thank you for taking such wonderful care of our Django! We are grateful for the amazing care he received and so thankful he continues to get better everyday. We cannot thank your caring and knowledgeable staff at the Glendale location enough for the incredible work they do! Django sends slobbery kisses to all of the sweet people that took such great care of him! Read Less

I wouldn't take my dogs anywhere else! We were greeted immediately and a tech came out to get my little pug right away. They made him comfortable with pillows and blankets. He was there for a few nights. They were great about updates and letting us come to see him. All of the doctors were great, especially Dr. Rushing! Everyone was so compassionate and we were never rushed! Amy gave us great discharge instructions! So happy for the great care we received and for the out come of my pup--he is doing better than I could have imagined! Read Less

Lakeshore Veterinary did a really nice job handling the death of my sweet, 15-year-old cat. I called at 6 am because our kitty died in the middle of the night. I was able to drive immediately to the Lakeshore facility to deliver her for cremation.The staff was efficient and empathetic. I was offered time to say goodbye to my cat before there was any discussion of cremation options and cost. Another staff member came to talk with me to find out if I had questions about why or how my cat died.About a week later, I received a sympathy card, along with Ruthie's paw prints in the mail. I did not expect this since Lakeshore never treated my cat and this was my only visit to this location. I highly recommend them for your animal care needs. Read Less

We had to take our dog there on a Sunday morning.  Our vet, Pahle clinic, listed them as one of the places we should go to for off-hours help.  From the minute we walked in the door, we were treated so kindly.  The front desk reception was very friendly and efficient.  We were taken back to a room fairly quickly.  There was another, more involved case there.  The tech came in to tell us that it might be a bit because of it.  She said we could stay in the room or hang out in the front area, wherever we'd be most comfortable.   We decided to stay in the room but really didn't need to wait that long. The front desk person even came back and offered us coffee, tea or water. When the vet came in, she sat on the floor with our dog and explained everything very well. She was personable and patient. Nobody likes it when their pet is injured or sick, but they sure made the experience as comfortable as could be. We were so happy with how things went.  It's now a relief to us that we know we have a wonderful place nearby if we ever need that kind of help again. Read Less

EDIT: I got a call from one of the higher up employees of this clinic. After explaining my situation, she pretty much turned everything around and into "Well nobody else feels this way". Really? You guys charged me over $200 more than you should have and all you have to say is that? If I could give you a negative star review I would. Next time I get an animal I don't care if I am 10 seconds away. NEVER going back. Horrible, expensive and not worth it. I just got my dog back from being cremated (rip Moose, 6/24/2016). They gave him back in a tin box that I'm sure they got at the dollar store. The paw print was horrible, it's like they made a clay out of flower and water. My dog deserved better. Any animal deserves better. Do yourself, your pet and your wallet a favor and go to ANY other vet except these guys. It's worth it to take the drive to the vet hospital in Madison or Chicago over going here. The only person I can say that gave a damn was Jen. She was/is awesome. Read Less

I've had three trips here over the last year (we've had really bad luck with pets this year) and each time everything has been wonderful. Great communication, friendly, nonjudgmental and helpful staff.  I'm thankful they are 15 minutes away. When your dog chokes on something at 1am you have to act quick and they sure did and always do. Read Less

You never really think to look for a 24 hour vet until you need one. We took our pup here on a Friday around 8pm after she ate some things she shouldn't have. We called ahead and told them what happened and they suggested we come in to get a quick check on her. They told us up front the emergency costs for a consult (which was a little high, but for an emergency visit, it didn't matter) which I thought was nice. The place is super nice with 6-8 rooms for pets and a large lobby. The staff was super nice and had the paperwork prepped by the time we got there (which was like 15 min). We saw a vet tech and vet that explained the situation to us in great detail and gave us many options (leaving her overnight, taking her home, bringing in urine samples, etc...). They really left the decisions in our hands which was great but also gave us suggestions and facts from AAHA (?) on what they think. In all, it was an expensive several trips (initial consult, urine tests, etc...) but I think it was well worth it. They seem to err on the side of caution and I really wouldn't have it any other way. If you're looking for a 24 hour  emergency vet, definitely make this a top consideration. Read Less

Three months ago my vet referred me here because my 10-yo cat had been very ill and they couldn't do anything more for him. It was a nightmare. These people are cold and lack compassion. I wasn't allowed to stay with my cat. When the vet came in he hurriedly described my cat's condition. He had a neck and metastatic lung sarcoma and would never walk again.  Then he quickly named off a list of the potential "treatments" and costs. I was in total shock. I had no idea my cat was that ill and neither did my vet. I decided to have my cat put to sleep rather than increase his suffering just to keep him alive a few months. That must have irritated the vet because he then made a cutting remark to me, insinuating I was selfish, while I sat there in disbelief and coping with the realization this was the end. Then unfortunately this same vet came in and euthanized my cat while he laid in my arms. The only time my cat and I had at the end of his life was violated by these cruel people. They don't care, they're just about money. I don't recommend them.  Don't take your pet here! Read Less

I am going to make this short and sweet. I and our extended family have been here many times. The last was for my dog who has cancer. We think they are GREAT!!! From start to finish, polite, professional, and caring. We would not go anywhere else for ER services or specialists! They have our business!!! Read Less

Dr Flemming took lots of time to learn my cats medical history to help her make a diagnosis. She clearly explained what tests were needed. Once a diagnosis was made she throughly explained it and how to manage it. The facility was clean and inviting. I liked that they had coffee and cocoa available, it is very thoughtful. Read Less

Brought my cat Prince in on 8/15. He had a urinary blockage. After they examined him, and gave me all my options, I decided to put my friend to sleep. They were very compassionate and even sent a sympathy card. I gave them 4 stars because I thought they were a little high priced. Read Less

This 24/7 vet clinic is really a pet emergency room, not for regular or routine scheduled veterinary treatment.  My regular vet, Greenfield Veterinary Clinic, lists this place on their voice mail when the office is closed.  I irresponsibly had tinsel on my Christmas tree (I'm Buddhist, what do I know about these things?), and one of my cats slurped up a strand like it was some kind of noodle.  A quick Google search confirmed my queasy initial suspicion that this was not a benign foreign substance inside a cat digestive tract, which led to a worry filled trip to Lakeshore Veterinary Specialists.  Reception was quick, polite, with an initial wallet biopsy process that has to be expected for an emergency care practice.  I came in feeling both stressed and foolish, but just before and after me were 5 dog and/or cat owners who were also in because their pets ate something poisonous or otherwise dangerous.      It seemed like I waited a long time in the waiting room, then again in the exam room, but that's only because I was distressed about the tinsel inside Tasha Yar.  A reality check against my watch revealed that inside of 15 minutes from arrival, a young but capable veterinarian was attempting to make my cat regurgitate, after warning me that the procedure didn't always work.  Apparently, even though cats so often just randomly throw up at home, just to disquiet me for no real reason, it's very hard to make them vomit when you actually want them to.  And she didn't.  The vet offered to put a 'scope down her esophagus, but suggested that was a low probability play, and advised a "wait and see" 24-48 hour period with canned pumpkin feeding to move things along, so to speak.  In the supermarket next door, I got the canned pumpkin (not in the canned vegetables, like all the other canned vegetables, but rather, in the baked goods section, somewhat inexplicably, as all the other pie fillings are in canned goods).      The next day, the emergency clinic emailed Tasha's medical records to my regular vet, who called to see how she was doing, and then a little bit later, the vet from Lakeshore Veterinary Specialists emailed me directly to see how Tasha was doing.  Tasha vexed me with very normal behavior, while I diligently examined cat feces over 48 hours, looking for the tinsel.  Somehow, the offending holiday decoration-cum-unhealthy-cat-pasta passed by unnoticed, but both vets told me via email that the time for concern was over.  Compared to a routine vet visit, the emergency clinic was expensive, but not surprisingly so, and their treatment was competent and professional, their concern for my feline friend and I seemed genuine, and when it comes to pet emergencies, you really don't have a whole lot of choice. Read Less

I was really impressed with this place the night we went there. It was this past Saturday that I was playing with my dog and noticed a gash on the corner of his mouth. I was totally freaked out about this!We arrived at about 6pm, and it started to get really busy there after. Everyone was really nice and seemed genuine. Unfortunately we had been put into a room for about an hour with no one telling us what was taking so long. No big deal though, I made the connection that it was busy and they will get to us when they can.The vet came in and told us we had two options to fix this. Either wait and see or stitch it. I'm not a vet, I don't have any experience with animals and injuries. I told her I would trust her opinion and wanted to know (since she does this everyday) what she thought would be best for our dog. She said to stitch it up.Well, to make this review speed up a bit. We paid over $300 to put our dog under and place temporary stitches in his mouth. By temporary I mean by Monday they came out. We followed the instructions they gave us, and by monday morning they were gapping open. We went to Brentwood that day and the vet there immediately said to take the stitches out. Apparently mouth wounds will usually heal well on their own. The stitches they put in were causing more pain and discomfort than the wound itself. That was obvious to us when the stitches came out he looked much happier. He started acting like his playful self.When the "specialists" called to check up on our dog I told them what had happened with the stitches. They didn't say ANYTHING about helping us or our dog. I was told that the vet would be notified. I am upset about the money, but I expected to pay a lot for emergency services. I am furious that they put my dog under and stitched him up and caused more discomfort and pain than necessary. For heavens sake he's a puppy! How they can take my money and cause pain to my pup and family is beyond me. Read Less

My experience with Lakeshore Veterinary was really great!  I am very happy with the service I received, the friendly people I encountered, and my dog is doing well after the whole experience.My dog had been acting weird that day and I thought he just had some stomach problems. It wasn't until 11pm that night (on a Saturday) when he started dragging his butt on the ground and I noticed he had a huge BULGE on his rear end!  After online research, I realized it was an anal gland abscess and was something that should be attended to IMMEDIATELY.  However,  I was visiting from out of town and it was a Saturday night, so there weren't many options.... I needed to find a 24/7 animal hospital/vet in the area ASAP.I ended up finding Lakeshore Veterinary online, there werent many reviews, and when I arrived to the location, the clinic was located in a strip mall . . . so overall, I was a bit leery at first.  But my nerves were calmed as I met many friendly people there (a receptionist, then a nurse, then another nurse, then the surgeon/doctor), one after another, who were calm and asked many questions about my dog and his issue, gave me clear answers about MY questions, took as much time as I needed, and gave me an estimate of what the surgery would cost. I was surprised how many staff members there were at such a late hour (midnight-ish), and considering there werent many people in the waiting room. The vet/surgeon put the dog under anesthesia, lanced the abscess, drained the fluid, and flushed out his anal glands. The procedure, overall, went well, the cost was almost exactly what they had estimated, and a friendly nurse brought my sleepy dog out to me with a descriptive sheet about my dog's issue, what had been done, what medications were given to me, and instructions for future treatment for my dog.I am happy to have received such great treatment, especially because I'm not from the area and didnt know where to go or what to expect. It has been 4 days after the procedure and my dog is doing well and on the road to recovery! Read Less