it's not that they're bad vets, its that they seem to care more about the money than the pets. It's not so much for the animals as it is the literal payoff.... I find myself going to other vets for basic visits because cost and care. But also, when I started bringing my cat here for her hair cuts ORIGINALLY she didn't need to be Sedated. In fact before I brought her here, I used to do it myself, but lack of time I brought her here. I also made it VERY clear to just, shave, NO BATH. and they had done it any ways. Now I always have to "sedate" her...If you didn't have to in the first place, what happened where you have to now, or how inexperienced are your newer employees. VERY disappointed I'm thinking I'm asking for my pets records and transferring all three of my cat to another vet. Read Less

I took my Malinois to see Dr Margaret for a possible, partial, CCL tear. I was worried that the only option was surgery and wanted a second opinion. Dr Margaret was gentle, thorough and discussed all possibilities with me, from the very expensive, most advanced new stem cell therapies to less expensive, more conservative options. This is the second dog I have taken to Dr Margaret because she is an excellent listener and diagnostician. I love her willingness to combine both traditional medicine with some less traditional practices. I have never felt rushed when visiting her and very much appreciate how she gets down on the floor with dogs and takes her time, letting them relax and stop worrying about what is going to happen to them. Read Less

This place is absolutely wonderful. There’s never an issue with scheduling an appointment and the staff is always so friendly. They also have such a nice waiting area. Until our most recent visit I was unaware that they also did boarding, daycare and grooming. They have a DRIVE THRU pharmacy!! We see Dr. Nick and we appreciate his care to our dog as if she was his own. We recently moved here from NC so I don’t know too many people in the area, but if I did I would refer them here! Oh and the TV with the slide show of staff and their dogs is always so fun to watch!! Read Less

Great staff! Doctors are super nice and take the time to explain things to you. Receptionists are awesome! Everyone is so welcoming. I fully trust them with my chihuahua and feel she is getting the best care around! Read Less

The only thing they care about is money! They said our cat was in perfect health in his last complete annual check up. But soon after that, my cat vomited blood! We immediately took him in. They did x-rays and said he was just constipated not to worry. Two days later the cat was in a lot of pain, they took more x-rays and tests and told us he had to be put to sleep or he would die in pain shortly. We tried to ask what caused this and got evasive answers. Our beloved cat was in serious pain so we agreed to put him to sleep right away. The procedure was done on the cold hard floor of the exam room, showing lack of compassion, dignity or respect for our pet’s pain and our grief over his loss. 2 days later we called the mgr. Aaron to ask for a medical explanation of what could have caused his sudden death. Aaron treated us in an arrogant and condescending manner, he insulted us, was rude and gave us no explanation or apology. They charged us over $2,000. At the very least we deserved an explanation of what was wrong with our beloved cat. Read Less

We have been taking our cats here ever since we moved into the Pewaukee/Waukesha area and they have always had some of the best vets and assistants. Always willing to explain everything and as gentle as could be with our little friends. Read Less

All Pets Inn is the boarding and day care facility next door to Pewaukee Veterinary Service.  The Yelp review site says the facility is CLOSED.  IT IS NOT CLOSED!I have used this facility a few times and I have been very pleased with the care and concern for my pet each time I have dropped her off and picked her up. Read Less

This clinic is top notch! I drive there for Dr. Nick from North Shore. This is the best vet clinic I have ever seen so far. People are extremely friendly, facility itself is state of art! Worth every penny and much more! Dr. Nick is Simply The Best! Thanks so much for being there for us! Read Less

I have been taking my furbabies here for the last 2 years, I even suggested it to my grandma for her furbabies as well. I love the staff, they are so wonderful to my furbabies!!! They never leave me questioning on how the health of babies will be. They are super direct and show me everything that goes on with my furbaby. They never leave anything unanswered. The clinic is clean and always super friendly. I will not take my furbabies anywhere else but here. Read Less

Sent my fur babies to their boarding facilities and they took very good care of them. I looked at many facilities before choosing pewaukee vet services and I was most impressed with the accommodations and the attention my dogs got. After 5 days my babies came back happy, tired and looking pretty darn cute too. Thank You!!!! Read Less

This group of vets has earned our respect and affection for providing excellent care. They have cared for our dogs from puppyhood and throughout their long, healthy lives. The vets have offered us wise counsel, perceptive diagnostic work, careful treatment and genuine love for our animals. I can't recommend them highly enough. Read Less

We have been taking our cats here since their adoption 9 years ago and have had the same vet the entire time. You don't feel like you are just another client, they know your pets and honestly care. They give you complete details of the health needs, level of urgency, treatment options and fully disclose the costs so we can make an informed decision. During an emergency we can reach someone 24/7 and get advice. One of our pets struggles with kidney disease and we don't know what we would do without Dr. Tom and Jess and the rest of the staff. Read Less

Our fur-baby Coop found his way into rat poisoning that was hidden under a cabinet, behind a wall in the basement of our new house (PSA: If you buy a house, get on the floor and check under & pull out EVERYTHING) We took him to Pewaukee Veterinary Services on a Sunday but his symptoms were too vague to make a real diagnosis. By Monday morning, Coop was in bad shape and we rushed him back in. Dr. Carolynn oversaw his treatment and over the next 10 hours, Dr. Carolynn and the staff at PVS worked on, comforted and cared for him. My husband and I were kept informed and updated throughout the day and eventually, Coop was rushed to WVRC for more work. Coop was released shortly after and is recovering. We cant thank Dr. Carolynn and the staff at PVS enough for their attention and quick thinking to save our guy. They treated him and us with so much kindness, compassion and were invested in him and his recovery. I wish I knew everyone that was involved in his care throughout the day (there were a lot of you :) ) Dr. Carolynn, Katie everyone that helped treat, work on, held & talked to/comforted our Coop THANK YOU. We highly recommend Pewaukee Veterinary Service and appreciate your wonderful staff!Read Less

We have received such wonderful care here for the initial canine emergency dental repair and subsequent follow up care (two more visits) . The time spent explaining everything to us was generous not rushed. My dog was treated respectfully and shows no fear or concern when entering the building. The staff has been wonderful on the phone and in person and the doctor has returned my calls regularly to answer my questions in person. I received no lecture regarding feeding my dog unconventionally or minimally vaccinating. I feel this veterinary office is current on new research and treatments. Highly recommend this comprehensive clinic. Read Less

We have trusted 4 of our animals (dogs, cat, and lizards) to the Pewaukee Vet crew, and have always felt complete professionalism and a sense of true caring - from the docs to the techs. We have, and will continue to recommend you whenever possible. Read Less

I have been using Pewaukee Vet for over 30 yrs. Dr. Jeff is amazing. My list of pets (family members/children) is long. My pets are always in good hands with Dr Jeff. He is not the cheapest and I have told him that. But he is the best and you get what you pay for. I will drive further for the service I receive. And "yes" in the past couple of years there have been people answering their phones and at the front desk that need customer service training. But that is to be expected and good help is hard to find. Remember you are there for your pet not the front desk person. I must also send a good review to the people behind the scene like Jerry. He has amazing customer service skills and shows a caring approach with your pets. Read Less

Literally the most rude and unprofessional staff I have ever met. Girl at the front desk kept rolling her eyes at me. I would never let them touch any of my animals. Just a place to make money off of poor sick animals and up charge everything! If I could rate it a -0 I would. Read Less

I would rate it zero if I could. My wife waited 2 hours with our dog and three young children. Then instead of offering a discount for the extremely long wait, we received a bill for over $400 to treat an ear infection and antibiotics for a skin infection that included a $65 dollar bottle of ear cleaner. $65!!!! She was promised a discount on a future office visit because Abby couldn't get her vaccines. When I returned for that visit they wouldn't honor it, and presented me with another $400+ treatment plan. I have been taking dogs to vets for over 20 years, and have never seen bills this high, including surgeries. Price gouging, unfair practice. I will be reaching out to the owners as well as the Better Business Bureau. Stay away. Read Less

My wife waited over two hours with our three young children. Instead of offering her a discount for the extended wait we received a bill for over $400 to treat an ear infection and a minor skin infection. They promised a discount on a future office visit since our dog could not receive her vaccines. I returned and they would not honor this discount. They presented me with another treatment plan for over four hundred dollars. I walked out and will be contacting the Better Business Bureau as well as the owners. Stay away unless you like getting price gouged. Read Less

Wonderful veterinarian office!! We just moved here and this was our first visit which is always hard finding new docs u trust. The staff and doctor here were amazing! They took extremely good care of our dog who had an infection on all 4 paws. They gave us prices as they explained what he needed to get well. We will definitely be making this our new vet. Highly recommend them!!Read Less

I am here from MN taking care of my dad. My Aussie, Blaze seems a bit out of sorts and had gotten into some trouble. He got into some chocolate and cough drops of my dads. A quick call to PVS and we were in Urgent Care on a Sunday. Everyone was so helpful and professional from phone to the Dr. we saw. Then he had an allergy breakout with Staph infection. Dr. Jeff introduced us to a new Allergy medicine called Apoquel not available in our MN clinic and it is a miracle drug. So far this spring no further problems. We usually have 2-3 visits a year to our vet for the breakouts and subsequent Staph infections requiring Antibiotics and Steroids in addition to his Benadryl and Cetrizine he takes daily!! Since the Apoquel we haven't had any problems and it is All Blaze is taking!!!!!! He's also had a follow up visit. Blaze loves his Doggie Day Care break every week!! And, seriously!! A drive thru pet pharmacy!!! We may even try the Chiro and Acupuncture you offer for his ongoing left hind leg issues post ACL surgery in MN. I couldn't be happier with this clinic. All I can say is WOWRead Less

Have been using this vet ever since I moved to the Pewaukee/Waukesha area and couldn't be more pleased. They have always had a very friendly and helpful staff and the doctors are very helpful and knowledgeable. The only reason I give 4 stars instead of 5 is because in the past few years the prices have seemed to of gone up quite a bit compared to when we first started coming, but we do continue to come due to the outstanding service. Read Less

My Great Pyrenees, Maya, almost died due what we think was a blood clot. The flesh on her leg became necrotic and the flesh kept dying. The ER vet believed she would die.But .... God provided the most incredible team of people to heal and love my dog through it.The staff here go beyond what could reasonably be expected. They actually care deeply for the animals entrusted to their care.Dr Nick, thank you for not giving up on my girl. All the staff helped with her being able to go home and I'm so grateful. Read Less

My dog and I love this clinic. In the years I've gone there, I've had to wait for an available room a few times, but a clinic that is that busy must be doing something right to keep the clients coming! I feel like they have everything in one place- boarding (and she can get a haircut while there too!), dental cleanings, a holistic doctor, etc. It's worth the drive! Read Less

Pewaukee Veterinary Service is far too busy for our liking. We waited about 50 minutes PAST our scheduled appointment , and 55 after we had arrived, before our pet was seen. After 30 minutes in the waiting room, we were taken to an exam room and waited another twenty minutes. I had to let our puppy chew on a rubber key chain b/c he was getting so restless. When the vet tech finally came in all that was said was, ""sorry we're a little backed up."" The lobby was empty when we got there, and when we left there was one person at the desk and again the waiting room was empty, yet they were too busy to see us at the scheduled time or let us know if there were an emergency and there'd be a bit of time before we were seen. Other vets have given us the option to reschedule when that situation has arisen. Our time was of no concern. Then when he had a reaction to his vaccines I was put on hold for ten minutes and had to hang up and call back to be able to speak with someone. I was told to bring him back in because of his size. Had he been a larger dog they said he would have been ok vomiting once. They were prompt with seeing him when we got there, and very concerened once we were in the exam room, though they seemed confused. He was given a shot of benedryl and what I was told was 'asprin for dogs.' I was told we were not being charged for an office visit, but for the medications. I called today to discuss the bill, and was told the only thing they could take off was the office visit. We were told we were not being charged for that. Every othere office we have talked with said they do not charge for those medications when it is needed due to an allergic reaction. My sister's dog had a more severe reaction and her veterinary office did not charge anything when we had to take him back in. We discussed it and decided this office, though the waiting room had always been empty when we were there, they were too busy to see us on time. The billing just reaffirmed our decision. They are friendly, and I am sure the doctors are very capable and kind, however when I hear from multiple friends and offices that in the situation we had, it would have been handled differently I am certain we made the right decision to switch to a more personable office. Read Less

Brought my (then) 1 yr old border collie in because she was moving slowly, wasn't running, and was huffing a lot. After a workup including X-rays, it was determined she had a back issue. I got several options, including surgery, physical therapy, acupuncture, and medications. I was given benefits and drawbacks of each. I chose PT and acupuncture. It worked great. My dog is now five, with full mobility, and shows no signs of distress with her previous injury. I haven't found anyone else in the area that offers this range of services. I received a CD of her X-rays for my own records, as well as an online records access and online scheduling. With multiple doctors, you can choose the treatment optiosn you want. They have the equipment that they do not need to out-source much of anything. Their late evening hours are very helpful. Now that I've moved from Pewaukee to St Francis, I could go to any number of vets nearby. I'll go the extra distance for PVS. Read Less

I have been with this clinic for 10 years and thru 4 dogs. Referred there when the last vet couldn't figure out problem and PVS had the equipment. He had cancer, the vet transfused his own dogs blood to get our dog thru surgery. He bought us 3 months. The care and empathy was outstanding! Our second dog had problems after hours - called vet at home, monitored and advised him 1 hr later I was going to emerg clinic. 20 minutes and one xray later, my vet was standing with the staff to tell me they had to do surgery to save my dog's life and he was scrubbing in to help. Wow beyond what I would have expected! Their expertise, all staff are caring, is why I send all my friends and coworkers there. Beyond care anywhere else! would HIGHLY recommend their skills are way above the rest! Read Less

PVS is by far the best veterinary clinic in the area. As a loyal customer since the early 1980's, I would never think of going anywhere else. Dr. Jeff Schuett has been my K-9's primary physician and has provided nothing but stellar service over the years. Thanks to their thorough yearly checks, my current K-9's anaplasmosis was detected, treated and monitored. PVS' staff is friendly and well trained. Follow up communication after diagnosis has always been prompt and they even call to see how she's doing! Wish my own doctor did that! They keep abreast of the latest technology and offer services that are beyond compare. All said, PVS offers doctors that are leading the curve on the latest technology, employ more than competent staff and have really good treats... my dog wanted me to add that! Read Less

New to this online review thing. We never do this but wanted to share our recent experience & how much we appreciate all PVS does for us and our pets over the years. We have alot of pets and all have been there one time or another to see the docs - if it isn't due to our lab eating our kids toys then our cat needs stitches. It's always something. The staff was wonderful when we called in a panic recently about our golden - got us in right away even though they had no appointments available. Ended up she needed surgery which they did the same day and their staff helped us every step of the way until she could go home. They even called to follow-up how she was doing & if we had any questions. She's fine now and no worse for wear (no more jumping off our deck for a while) - we have many friends we referred and now go to them. They really do care-great group of people. We'll be back for annual exams next month! Read Less

Had gotten quote to do dental work on our cat. Two days before,the appointment, they call and give us another quote 40% higher than a quote, already competative with other locations. Said ""we are just trying to be honest"". Really?!?!?! Honesty is giving a quote and then increasing it right before you come in!?!? NO - honesty is honoring the quote they provided.at the time of consult. After reading other reviews here and other locations, I am glad we are cancelling and going elsewhere. LOUSY way to run a business. Staff less than impressive Read Less

I've been bringing my pets to PVS for over 12 years. We have seen multiple vets at PVS over the years and all but one has been totally awesome with my babies. One benefit of PVS is that if you like a vet that is conservative and cautious, you will find them here. If you prefer a vet that is up on the latest treatments and experimental medicine, you will find them here. If you want a vet that prescribes natural remedies, you will find them here. Their hydrotherapy, accupuncture, and massage therapy programs are awesome. There are few places that offer as many services as PVS. And the staff is fabulous. They never make you feel like your inconveniencing them and they will go out of their way to accomodate you. My babies are extremely important to me and I would not trust anyone else with their care. Read Less

This is a new nice-looking facility, BUT DO NOT BE FOOLED. My dog died (2010) due to an over-confident and inept vet who did not take my dogs condition seriously enough to take the necessary precautions before surgery. My dog was also not monitored closely post- surgery; internal bleeding was not discovered until it was too late to do anything about it. All I can do is tell my story and try to prevent someone else from experiencing this awful heartbreak. This absolutely should not have happened. This was a young dog. I regret ever walking through their door. I would give them a NO STAR rating if I could, but it's required to post. My pet's life was not valued by this vet, he not only showed no compassion, he showed complete indifference to a dying dog and couldn't get the dog and us out of his facility fast enough. HUGE THUMBS DOWN for Pewaukee Veterinary Service! Read Less

My healthy 8 year old 35 lb. bulldog died after getting vaccinated by a doctor at PVS in 2005. 2 days later she couldn't hold her head upright. She defecated in her sleep. She was dead within 10 days and a necropsy performed at UW-Madison Veterinary Hospitals showed she died of an autoimmune reaction. The lining around her brain was swollen, as were her tonsils. A newer PVS doctor (my current vet there had relocateed) talked my husband into allowing her to be vaccinated with several vaccines including bordetella even though she was never boarded and for years she'd been getting limited vaccination for rabies only. Bulldogs are notoriously sensitive to meds. Two days after vaccination (for rabies, distemper, bordatella and lepto, I believe) I called PVS and explained her symptoms. I was told was probably having an allergic reaction and I should give her benadryl. She got worse and died several days later. I called PVS several times during that week she was ill but once she died they denied that I ever called and hadn't recorded my concerns in her chart. I had phone records of several calls for several minutes each. PVS said I could try to sue the maker of the vaccines if I wanted. Now I have two 5-year-old bulldogs. My currrent vet, a bulldog specialist in Woodstock IL, said after hearing my story that she could have been saved with a shot that can reverse the effects of the vaccine reaction. He's seen this before in his long veterinary career esp. in bulldogs and other health-fragile breeds. I trusted PVS but they were building a new hospital at that time and all they care about is money! PVS is arrogant, overpriced, and certainly won't admit fault when they hurt or kill your beloved pet, because in the end ""she's just property"". Read Less

Being new in the area,we were looking for a vet close to home and professional.When my wife told me what they wanted to do andinsisted on doing we got a $230.00 bill for 1 visit,2 unneeded tests run,2 heartworm pills and some ear solution.I called my vet back home who stated that his cost would have been $150.00 and those tests were most likely unnecessary.I will obviously not go back and will never recommend such a place to do business with. Read Less