True Veterinary Care

Dr Sarah and all the staff are super friendly, kind and knowledgeable. They truly care about every animal that comes in. They put little personal touches in everything they do. I have lots of dogs and cats and have been to many different vets around Madison and the state. True Veterinary Care is THE BEST vet I have ever worked with. I've never trusted a vet this much with my precious furry babies. Read Less

They are an amazing veterinary practice. They pay special attention and care to your babies. Moving our two to them has been the best decision we have ever made. They are very responsive to questions. Always helpful. My babies love them. Read Less

Dr. Sarah is great! She's help my family take care of our anxious Great Dane after we moved from Indiana to Madison. We knew we could count on her expertise to help transition the same dog to having a baby in the house. Read Less

We just moved to the area in September and were feeling pretty reluctant and stuck up about switching vets because our vet back home held the bar very high. Our dogs are our whole life; they are like our kids, so we couldn't just go to any vet. True Veterinary Care has exceeded our expectations and then some. Both Dr. Sarah and Dr. Sallie are very thorough and make sure you understand all of the options you have available as well as the cost of those options. You can tell that both vets truly care about your pet and want what's best for them. The staff is accommodating, polite, and always so, unbelievably nice and helpful. They have a convenient shop on their website where they can ship medications, food, flea & tick preventative, and heartworm preventative directly to you. They offer wellness plans to help keep cost down. I just cannot recommend this vet enough. They are amazing and I am so, so, SO happy that we found them. Read Less

The staff at True truly cares about the well being if your pet. No one is pretentious when telling you how to to care for your pet. They give suggestions with reasons more than direct instructions. Prices are also favorable compared to out previous vet. Read Less

Dr. Sarah and her staff are incredible, and have cared for my 14-year old dog and 16-year old cat most of their lives. Two years ago, I moved across town, and although I could choose any other vet between my house and True Veterinary Care, I would never consider it. They know your pets are your family and treat them as such. Dr. Sarah is the kind of person you want as your best friend. She is realistic, honest, caring, gentle, generous and charges are reasonable for amazing services. When you leave an appointment, you're not forgotten and staff always follows up. They even put chocolates in my recent med order! I simply cannot say enough amazing things about this clinic and staff. They will always get my vote for Best of Madison. Read Less

Nikki, Becky and Dr. Sarah are amazing! They took the time to get to know my dog and that means the world to me! They take their time in the appointment and don't rush you out the door. They also call the next day to ask how everything is going. HIGHLY recommend this great team! Read Less

I rarely write a review, but after my first visit I must say it far exceeded my expectations! I have a dog that is older and has only lived me just about year, so there are still things we are working through. The time and care the entire staff provided to make her first visit positive was remarkable. The exam room was so inviting, that I began to wish my Dr's office was more like this! A very nice touch by sitting with her on the floor, or padded bench. Kudos to the entire staff for doing things right, being so kind and having the patience when a dog needs a little more patience to not be afraid. I will definitely be telling everyone about your location. Thank you! Read Less

This is the best veterinarian I have ever been to in five states. Not only is the clinic itself up to the highest standards of cleanliness and comfort (it really feels like home), but the staff is beyond comparison in friendliness and customer service. On top of being by far the highest quality vet clinic I have visited, they are also very reasonably priced (and importantly don't try to inflate your bill with unnecessary tests and treatments). If you are reading this review, you should stop looking for other vets, you have found the best one by far. Read Less

If I could give this place 6 stars, I would!! Dr. Sarah and her staff were absolutely amazing. They were great with our dog, got down on the ground with her and everything! Super friendly and knowledgeable, and a total pleasure to work with. Read Less

I took my dog in the day before Christmas Eve they saw him just an hour after I called and the Veterinary staff were great with him. The examining room was Huge and they let him run around on the floor rather then put him up on a cold table. Very reasonably priced and for once my dog was Not scared out of his mind at the vet. I am switching all my dogs to True Veterinary Care and I Highly recommend it to anyone with a fur baby!Read Less

They took really thorough care of my dogs. One of them likes to bite strangers who are standing up, and the vet sat on the floor with them so they weren't nervous and didn't know they were being examined.They explain the costs of medicine and tests before doing them, which is also really nice. Their fees were reasonable from what I'm used to (but I'm from the east coast so I'm used to really high vet costs). What I think is reasonable and what someone from the area thinks is reasonable might not be the same thing.I also liked that they use email to communicate. Finally, they were able to get a mistake corrected on my dog's rabies certificate by contacting her last vet - this meant she didn't get a shot she didn't need, and I'm grateful for that.The office was reasonably clean, and didn't smell bad. The staff were all super friendly, and I felt like they cared about my dogs. Read Less

I have really enjoyed bringing my kitty Ziggy to see Dr. Kalstrap. The entire staff at True Veterinary Care is always so sweet and welcoming whenever we come in for an appointment and they make it a point to explain every procedure fully. I am so glad I saw their company name on Best of Madison and decided to bring Ziggy there for a check up appointment and also his neuter. I would recommend their services entirely! Read Less

Located in Verona WI, this is the BEST vet care facility I've ever been to - and I've lived all over! Go here! Don't take a chance on getting your pet misdiagnosed and/or paying for tests 'n meds you don't need. You'll pat yourself on the back when you take your pet(s) to this place. Read Less

The best vet I have ever been to. My puppy Aspen has been going here since she was 6 weeks old and not only do I love Dr. Sarah and team, Aspen EXTRA LOVES them. We had the laparoscopic spay surgery done on Aspen when she was little and they did such a great job taking care of her before during and after the surgery. She healed extra quick and was back to her bouncy puppy self within days. Read Less

Dr. Sarah is an amazing vet, our dog has been on their wellness plan since the day we got him and no matter what the issue is we just call and stop by really quick. I only wish our doctor was as quick as they are! Read Less

Dr Sarah and her staff are compassionate, loving, and extremely knowledgable. I am grateful for Becky's patience in answering my questions prior to scheduling and I appreciate how Nikki and Christine took the time to listen to my concerns. Everything was relayed to Dr Sarah correctly and she was exceptional in taking the time to make me feel like she was taking care of Clyde as if he were her very own! We'll be going back because we felt at home and were treated like family! Read Less

Just had my first visit with True Vet Care, and I'm impressed! I felt very welcome & well taken care of. Dr. Sarah & the staff were so kind, and I felt very comfortable & confident in them. The facility was great, and I loved how thorough they were. Definitely feel like my dog and I found our new vet "home." I can't express how much their friendliness & great customer service means to me. They're what I've been looking for! Read Less

Sarah Kalstrup is the best veterinarian we've ever had.  She took wonderful care of our very sweet dog and beloved old cat during their final years, and was gentle, thoughtful, and respectful of our process during the tough transition that followed.  We never felt rushed, or pushed into a particular course of action; she gave us all the information we needed, and helped us sort it through.  We are so delighted that we will be able to take our new puppy to such a wonderful doc.  Oh -- and the office folks are top-notch too.  Great with our critters, authentically warm, really competent.  Highly recommended. Read Less

Wow! I don't know what to say other than WOW. I just took my pup in for her first visit. She got so much wonderful attention, treats, and soo much love! Plus I got tons of information, advice, and encouragement. Not only that, but the price was so right. I was expecting to pay at least a bit more than I did. These folks are amazing, and I look forward to them being there for my pup! Read Less

Spectacular!  Dr. Sarah and her team are remarkable.  They love their patients. Most important is that our pups always enjoy their visit.  Hugs, belly rubs and treats.  This is the BEST vet you will find. Read Less

We are so grateful to have found True Veterinary Care! We have six dogs (two Bichons, three Dachshunds and a feisty Shih Tzu). As you can imagine our visits to TVC have been numerous and the quality of service the staff provides is absolutely wonderful! Dr. Sarah is outstanding!! Always willing to listen and educate and she cares deeply for our dogs with up to date knowledge and procedures. She has gone well beyond the call of duty providing guidance for our diabetic Bichon and by responding to our many emails late at night!We cannot make enough positive comments about True Veterinary Care. Kind, professional, through, and fun!  Thank you all. Read Less

Dr Kalstrup and her staff are wonderful.  The office is modern and soothing to the visitor and time is taken during the visit to address the whole health of the animal patient.  My cat is diabetic, on insulin and vet aggressive and a visit to the vet makes me very anxious usually but it was completely different here. Read Less

We recently moved to Poynette from Madison, and Dr. Sarah let us know she would be bummed to not see us or our pups anymore. I told her she was nuts! There is NO way we are taking our dogs anywhere else. We made our first trip today, when she squeezed us in on a triple-booked day because I had a concern about our older Shepherd mix. Not only that, but because of the drive out there, we try to get some errands done in Madison while they are being seen. Sarah and her staff are always accommodating and watch over our fur kids until we're back. When my Shepherd got his teeth cleaned, they said he started making a fuss in the kennel when he woke up and was waiting for me to pick him up, so they let him hang out in the empty x-ray room instead. Too sweet! I cannot recommend Doctor Sarah and her team enough. They are truly dedicated individuals that have found their calling!Read Less

Love, love, love this place!I found them through the boarding facility I used to work at. One of our long term clients used them and we were so impressed we started recommending them to clients new to the area. I was perfectly content with the vet I was using (I believe I actually wrote them a positive review as well on here) but had to make the switch to Dr. Sarah. She is one of the most genuinely kind and compassionate people I have ever met. She truly cares for the well being of each and every pet she sees. She knows they are our family and treats them as such. I have an older guy who is staring to show his age. No real problems yet, just slowing down , having the most trouble with his back legs. On our first visit, Dr. Sarah spent at least an hour with us (probably close to an hour an a half) getting to know my pup, and listening to each and every concern and observation I had about him. She made a few recommendations, and brought up a specialist we could see for pain management and getting him to use the muscles in his back legs properly, but absolutely was not pushy about anything. She gave us a few simple exercises we could do at home, and even though she carries the supplement I already had him on, told me the cheapest place to get them is on Amazon.They have also always been able to get me in whenever I call. Same day or a few days in advance have never been a problem. We are always greeted and taken back to an exam room immediately where we talk with the vet tech about his basics, and then Dr. Sarah joins us. The time spent in the waiting room is nonexistent and the time spent in the exam room after the vet tech has left, but before Dr. Sarah comes in is minuscule. I am getting a bit long winded, but I really can't say enough positive things about Dr. Sarah and her staff. I moved about 6 months ago to the East side, which makes the drive over to Verona about 30 or 40 minutes depending on traffic, but I wouldn't dream of switching. Totally worth the drive, as long as I'm in the Madison area, I will never go anywhere else! Read Less

This is a beautiful spacious new veterinary clinic in Verona.  Dr. Sarah is a very knowledgeable and compassionate vet, who relates well to people and animals.  Her staff is friendly and helpful. They answer your questions and don't rush you during appointments. They are considerate of a pet owner's budgetary limitations.  I highly recommend them! Read Less