Hôpital Vétérinaire Verdun

Hôpital Vétérinaire Verdun almost killed my dog. I have consistently had terrible experiences with this vet. My dog has diabetes, which is very serious and requires accurate and consistent care. The technicians and vet gave me conflicting information on how to care for my dog. When I asked for detailed information they told me to refer to the internet. The information I found on the internet conflicted with the information the vet gave me, when I called to ask questions I was rudely told to not trust the internet. I wish this was the only frustration. After that, I have to order special food and would place an order every week for a case. Every single week it was the wrong food they ordered or they sold the food to someone else or they completely forgot to order it. Again, I stress, this dog has diabetes and can't eat just anything without severe complications. Next, My dog continued to lose weight and I called and asked what to do. The technician told me this was normal and not to worry. (Turns out after consulting another vet, this is a big deal and I definitely need to worry). After that, I struggled for two weeks to get her insulin prescription filled. I called, I showed up in person, I called again, I showed up again... Each day her insulin dwindled and each day they told me her prescription would be ready the following day because the vet needed to approve the refill. It was only when I cried on the phone that the receptionist promised they'd get it done that day. The following day 😐 I was notified I could pick up the prescription and when I arrived, there was a screaming match happening between another client and the technicians. They had sold the medication his dog needed to someone else and ordered the wrong replacement. The man was furious because this was the third time in a row they had done that to him. When it was my turn, the technician went to retrieve my insulin and called her colleague over behind the wall divider. They then proceeded to have a not so quiet discussion about how long the insulin had been sitting on the counter. I asked about it when the technician came back and I was told I got a "fresh" bottle and it was safe. (It was not a fresh bottle, later determined) Since that visit, my dog has been on a crazy rollercoaster. I decided to visit another vet and get help. Thousands of dollars later, my dog is hospitalized and dying. Turns out the needles provided with the insulin were not the correct ones for insulin units and I've been underdosing my dog with questionable insulin, causing her so much trauma. When I had initially received the new needles, I had questioned their size and the technician told me all needles are the same and that the unit markings are adjusted based on the brand. Essentially I was told, don't worry about it. The vet I'm currently going to has asked me to put in a formal complaint since this surpassed human error and became medical negligence. Read Less

Wonderful staff! Sadly had to put my dog down quite suddenly, they weren't even my regular vet but they took us and treated us with respect and patience right until the end. They provided me with all my options and helped me make the right decision for my old dog. Even bringing my new puppy to them next week! Read Less