I have been bringing my cat Wilson here for 5 years. In all this time, I have never been disappointed and can confidently say that Dr. Banon and Dr. Desjardins are both passionate about the health of their patients. They take the time to answer any questions I might have (I have many) and if for whatever reason they need to rush to another appointment, their veterinary technicians are equally as wonderful and attentive. I recently had to bring Wilson in for dental scaling. He unfortunately is prone to dental issues, so he required the surgery. I walked away paying a bill that is relative to a surgery. I was also recommended tests for my cat’s safety – which I agreed to as a precaution. At the end of the day, I am seeing comments about this clinic being money-driven – this has never been my experience here. Pet ownership requires a range of responsibilities, one of them being a monetary responsibility that can add up over time. It upsets me to read these negative reviews about this clinic, because I truly trust them wholeheartedly with the health and well-being of my pet. Read Less

The people who said this vet cares only for money are delusional. This vet does the best he can and often goes above and beyond and follows the same pricing as all vets in Quebec. People who are angry to spend money on the care and health of their pets need to not have pets in the first place. Pets and money should never be mentioned together!! This vet is terrific. Read Less

Reception and Admin are very sweet, polite and smart. The Techs are so helpful and hard-working. Dr. Banon and Dr. Desjardins are both amazing. 5 stars! Anyone who cares about their animals will see that this clinic is the right one to choose. Read Less

Very bad customer service. Veterinarian was rude and looked angry. It even seemed as though he was talking down to the receptionist. I decided to just leave with my puppy. I've been to other clinics and the experiences were always pleasant even if the reasons I had to come in for were not. I would advise him to work on his social skills even if he is having a bad day because customers will quickly loose confidence. I would not recommend this clinic. Read Less

I've been to this vet since I adopted a cat from the street that I was feeding in my backyard. Marcel Banon and his staff are wonderful! It's the first time I feel that a vet cares about my animal and less about my money. They are always available to answer my questions and are extremely helpful in helping me take care of my cat (especially on a preventative level which means I save money). My cat almost needed an operation because he couldn't pee. They told me to try a certain food and taught me how to feed it to my Senfou! A week later he was fine and his flow started to normalize. Whenever I'm at the clinic they make me feel welcome, they offer me a delicious coffee; there's a real feeling of being part of the community when I'm there! Also, I've seen them help people in all sorts of different financial situations; the animal's well-being being the most important thing. I made the decision to write a review because when I was last there, there was a guy that came in for some pills for his pet without a prescription and he was extremely rude to the staff, acted entitled, and impatient ( he wouldn't wait two minutes for the vet to leave his existing appointment to sign off on the pills) He threatened to write a review (which he did and gave the clinic 1 and gave the clinic 1 ) and stormed off. I was sitting quietly in the corner trying to enjoy the coffee that Lindsay (a member of the staff that this guy unfairly screamed and spoke disrespectfully to). She handled it like a champ maintaining her composure and Her smile. I commended her for not engaging in an argument with this guy. Anyway, I strongly recommend that you stroll in one day, anytime and you'll see what I mean; they're wonderful and my cat likes them too. Read Less

Horrible customer service. I called to order pills for my dog. They were not ready when I arrived. Staff was not empathetic at all. In fact they told me to wait and sit. When I asked as to why the pills are not ready they said (in a very arrogant tone): well we told you on the phone that we would call you when ready. They did not call, I rushed from work and was essentially told to wait until the pills were ready. I told them to keep their pills and I ended up going to my regular vet. Did all this to save time but it actually took 3 times longer. I will not go back to that clinic. Moreover I'm glad to read that others share my opinion about the horrible customer service. Read Less

Horrible customer service. I called to order pills for my dog. They were not ready when I arrived. Staff was not empathetic at all. In fact they told me to wait and sit. When I asked as to why the pills are not ready they said (in a very arrogant tone): well we told you on the phone that we would call you when ready. They did not call, I rushed from work and was essentially told to wait until the pills were ready. I told them to keep their pills and I ended up going to my regular vet. Did all this to save time but it actually took 3 times longer. I will not go back to that clinic. Moreover I'm glad to read that others share my opinion about the horrible customer service. Read Less

I am so pleased with not only Dr. Banon but also his amazing staff. Dr. Banon has been treating my senior dog for several years now and his expertise has been invaluable to me. Every time there has been an issue with my dog, Dr. Banon has explained the situation to me in very easy-to-understand terms and treatment has always resulted in my dog going back to his old self. He clearly loves the animals so much, and I've built a relationship with Dr. Banon and his staff to the point where I consider them to be like family! I won't go anywhere else. This place is the best!! Read Less

Wonderful veterinarians, very smart technicians, super welcoming and kind receptionists, extremely caring and organized kennel assistants! This vet deals with anything from scheduled appointments to walk ins/emergencies, and the vets truly care about the animals. Really great and friendly place. Read Less